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Welcome to the BorderConnect Support Wiki

a free information resource for BorderConnect customers.

131 articles and 613 images.


Featured Article

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A Split Shipment occurs when a single PAPS entry with a single PAPS number is being taken across the border at different times due to the size of the shipment.

It is not the responsibility of the carrier to determine if a load they are taking is a split shipment. The customs broker or importer should inform the carrier when they are taking a load that is clearing under a split shipment.

The importer or customs broker will also have obtained special permission from the CBP port prior to set up the split shipment PAPS entry.

Enabling Split Shipments In Company Settings

Before split shipments can be processed in BorderConnect ACE Manifest Software, you must first enable the option to do split shipments in the company preferences page. To do this, when logged in, navigate to Account and select the option Company Settings. Under the ACE Shipment Settings section, select "Yes" under the Allow ACE "Split Shipments". Then click the save button at the top. Read More >>


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      Featured BorderConnect Tutorial Videos

How to Create an ACE In-Bond in BorderConnect
In this tutorial video, I will show you how to set up an ACE eManifest with an ACE In-Bond shipment from start to finish using BorderConnect eManifest software. I will show you how to process a Type 62 Transportation and Exportation in-bond using ACE, how to add in-bond information such as the In-Bond destination, foreign destination, and your bonded carrier ID. Also, how to add the value and HS code to the commodity. Additionally, I will show you how to print a CBP Form 7512 directly from the ACE eManifest and how to electronically arrive your in-bond shipment in ACE or with BorderConnect's U.S. In-Bond Manager. Watch Now

How to Import Shipments Into an ACE eManifest
In this tutorial video, I will show you how to upload shipments from a CSV file directly into an ACE eManifest using BorderConnect eManifest software. Uploading shipments into BorderConnect is a simple and helpful process for eCommerce users or when trying to import a large number of shipments into an ACE eManifest. I will show you where to find a full support guide for uploading shipments and a CSV starter template. I will also walk you through how to enable this feature, and show you how to upload a CSV file into an ACE eManifest and send it to CBP. Watch Now