Correcting Rejected ACE Manifests (ACE Manifest) - Revision history

Admin at 21:32, 24 February 2026

2026-02-24T21:32:46Z

← Older revision		Revision as of 17:32, 24 February 2026
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			{{#seo:
			\|title=How to Fix CBP Rejected ACE Manifests {{!}} BorderConnect Support Wiki
			\|title_mode=replace
			\|keywords=CBP reject codes, ACE manifest rejected, shipment already on file, manifest already on file do not resend, invalid trailer ACE ID, inv travel doc number FAST card, no person in charge, fix ACE manifest errors, BorderConnect troubleshooting
			\|description=Troubleshooting guide for fixing CBP rejected ACE Manifests. Learn how to resolve common U.S. customs errors like "Shipment Already On File" and "Invalid Travel Doc Number".
			}}
	{{note\|This article is part of the [[ACE_Manifest_Software_User_Guide_(CBP)\|BorderConnect ACE Manifest Guide]]\|info}}		{{note\|This article is part of the [[ACE_Manifest_Software_User_Guide_(CBP)\|BorderConnect ACE Manifest Guide]]\|info}}
	<div class="bc-wrap">		<div class="bc-wrap">

Admin at 01:39, 5 February 2026

2026-02-05T01:39:04Z

Show changes

Admin: /* No Reason Specified */

2026-02-03T22:22:32Z

No Reason Specified

← Older revision		Revision as of 18:22, 3 February 2026
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	\|}		\|}

	{{~~note~~\|If you have confirmed the ETA is valid and trailer data looks clean, this can indicate an advanced scenario. Contact BorderConnect support for help interpreting the CBP filing context.}}		{{tip\|If you have confirmed the ETA is valid and trailer data looks clean, this can indicate an advanced scenario. Contact BorderConnect support for help interpreting the CBP filing context.}}

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Admin: /* Shipment Not On File */

2026-02-03T22:22:19Z

Shipment Not On File

← Older revision		Revision as of 18:22, 3 February 2026
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	# Click '''Sync with CBP''' to submit the current version as a clean replacement		# Click '''Sync with CBP''' to submit the current version as a clean replacement

	{{~~note~~\|If you encountered this after using advanced shipment-only actions (Attach/Detach/Cancel Shipment Message), contact BorderConnect support if you are unsure how to proceed.}}		{{tip\|If you encountered this after using advanced shipment-only actions (Attach/Detach/Cancel Shipment Message), contact BorderConnect support if you are unsure how to proceed.}}

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Admin at 18:41, 3 February 2026

2026-02-03T18:41:33Z

← Older revision		Revision as of 14:41, 3 February 2026
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	{{#ev:youtube\|zhNVv23LBAc\|960\|center\|How to Make Changes and Cancel an ACE Manifest in BorderConnect.}}		{{#ev:youtube\|zhNVv23LBAc\|960\|center\|How to Make Changes and Cancel an ACE Manifest in BorderConnect.}}

	~~= Fixing ACE eManifest Rejects in BorderConnect (CBP) =~~

	This guide explains how to troubleshoot and correct an '''ACE eManifest''' that has been '''rejected by CBP''' in BorderConnect [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest software].		This guide explains how to troubleshoot and correct an '''ACE eManifest''' that has been '''rejected by CBP''' in BorderConnect [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest software].

Admin: /* Fixing ACE eManifest Rejects in BorderConnect (CBP) */

2026-02-03T18:41:14Z

Fixing ACE eManifest Rejects in BorderConnect (CBP)

← Older revision		Revision as of 14:41, 3 February 2026
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	{{reminder\|This guide covers common reject scenarios and the most straightforward fixes. Some situations involve multiple rejects or unusual workflows (unassociated shipments, advanced attach/detach actions, or port arrival mismatches). If you are unsure, contact BorderConnect [https://borderconnect.com/contact-us.htm Support].}}		{{reminder\|This guide covers common reject scenarios and the most straightforward fixes. Some situations involve multiple rejects or unusual workflows (unassociated shipments, advanced attach/detach actions, or port arrival mismatches). If you are unsure, contact BorderConnect [https://borderconnect.com/contact-us.htm Support].}}

	~~{{Promo~~
	~~\| icon = 🚛~~
	~~\| text = '''Simplify your cross-border operations.''' File ACE and ACI eManifests in seconds with BorderConnect's industry-leading software.~~
	~~\| link = https://www.borderconnect.com~~
	~~\| button = Start Free Trial~~
	}}

	__TOC__		__TOC__

Admin: /* Fixing ACE eManifest Rejects in BorderConnect (CBP) */

2026-02-02T21:04:13Z

Fixing ACE eManifest Rejects in BorderConnect (CBP)

← Older revision		Revision as of 17:04, 2 February 2026
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	{{reminder\|This guide covers common reject scenarios and the most straightforward fixes. Some situations involve multiple rejects or unusual workflows (unassociated shipments, advanced attach/detach actions, or port arrival mismatches). If you are unsure, contact BorderConnect [https://borderconnect.com/contact-us.htm Support].}}		{{reminder\|This guide covers common reject scenarios and the most straightforward fixes. Some situations involve multiple rejects or unusual workflows (unassociated shipments, advanced attach/detach actions, or port arrival mismatches). If you are unsure, contact BorderConnect [https://borderconnect.com/contact-us.htm Support].}}

			{{Promo
			\| icon = 🚛
			\| text = '''Simplify your cross-border operations.''' File ACE and ACI eManifests in seconds with BorderConnect's industry-leading software.
			\| link = https://www.borderconnect.com
			\| button = Start Free Trial
			}}

	__TOC__		__TOC__

Admin at 17:57, 22 January 2026

2026-01-22T17:57:55Z

Show changes

Admin at 20:55, 26 January 2024

2024-01-26T20:55:06Z

← Older revision		Revision as of 16:55, 26 January 2024
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	{{note\|This article is part of the [[ACE_Manifest_Software_User_Guide_(CBP)\|BorderConnect ACE Manifest Guide]]\|info}}		{{note\|This article is part of the [[ACE_Manifest_Software_User_Guide_(CBP)\|BorderConnect ACE Manifest Guide]]\|info}}

	{{#ev:youtube\|~~l3OsoWtH6uU~~\|960\|center\|How to ~~Amend~~ and Cancel an ACE Manifest in BorderConnect.}}		{{#ev:youtube\|zhNVv23LBAc\|960\|center\|How to Make Changes and Cancel an ACE Manifest in BorderConnect.}}

	This guide offers instructions on '''correcting an ACE eManifest that has received a reject response from CBP''' using BorderConnect [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest software]. If rejected there will be a CBP Response under your History/Status Messages showing a reject and the reason for it. In order to resolve the problem, you will need to locate that reject response, and follow the specific instructions for that reject.		This guide offers instructions on '''correcting an ACE eManifest that has received a reject response from CBP''' using BorderConnect [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest software]. If rejected there will be a CBP Response under your History/Status Messages showing a reject and the reason for it. In order to resolve the problem, you will need to locate that reject response, and follow the specific instructions for that reject.

Admin at 18:11, 15 June 2023

2023-06-15T18:11:45Z

← Older revision		Revision as of 14:11, 15 June 2023
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			{{note\|This article is part of the [[ACE_Manifest_Software_User_Guide_(CBP)\|BorderConnect ACE Manifest Guide]]\|info}}

	{{#ev:youtube\|l3OsoWtH6uU\|960\|center\|How to Amend and Cancel an ACE Manifest in BorderConnect.}}		{{#ev:youtube\|l3OsoWtH6uU\|960\|center\|How to Amend and Cancel an ACE Manifest in BorderConnect.}}

	This guide offers instructions on '''correcting an ACE eManifest that has received a reject response from CBP''' using BorderConnect [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest software]. If rejected there will be a CBP Response under your History/Status Messages showing a reject and the reason for it. In order to resolve the problem, you will need to locate that reject response, and follow the specific instructions for that reject.		This guide offers instructions on '''correcting an ACE eManifest that has received a reject response from CBP''' using BorderConnect [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest software]. If rejected there will be a CBP Response under your History/Status Messages showing a reject and the reason for it. In order to resolve the problem, you will need to locate that reject response, and follow the specific instructions for that reject.