ACE Manifest Status Guide (ACE Manifest): Difference between revisions

Latest revision as of 15:01, 5 January 2024

This article is part of the BorderConnect ACE Manifest Guide

A list of different ACE Manifest statuses in BorderConnect

Unique to BorderConnect ACE Manifest software, an ACE Manifest Status is a color coded object within the ACE Manifest Details page and the ACE Manifest Search Page that helps users easily determine the eManifest's current state with U.S. Customs and Border Protection.

ACE Manifest status will update automatically either when the ACE Manifest is transmitted or receives a specific response from CBP thereby updating the manifest status.

List of ACE Manifest Statuses

Draft: (One Yellow Bar) The ACE Manifest is currently active but has not been transmitted to CBP yet. It's recommended to finish entering data for the eManifest and send it to CBP using the Sync with CBP button from the ACE eManifest Details page.

Cancelled Manifest: (One Red Bar) The ACE Manifest which was previously submitted to CBP has now been cancelled and the eManifest has been removed from customs system. To receive a Cancelled Manifest status a user must have transmitted a Cancel eManifest from the top of the ACE eManifest Details page and subsequently received a successful cancelled message from CBP.

Transmitted to CBP: (Two Yellow Bars) The ACE Manifest was recently transmitted to CBP but has not received a response yet. During normal operation a response will usually arrive in 1-2 minutes upon transmitting the ACE Manifest to CBP. This status is common when initially sending your eManifest to CBP or syncing an ACE Manifest that you recently made changes to.

Preliminary Manifest On File With CBP: (Two Light Blue Bars) This status is common when filing an ACE eManifest with either an eManifest containing Instruments of International Traffic (IIT), or when filing an ACE eManifest without a shipment, such as empty ACE eManifests. When an ACE eManifest is in a Preliminary state it will be followed by automatically transmitting an End of Manifest message which will lead to the status being updated to Complete Manifest on File with CBP after CBP accepts the ACE.

CBP Returned Error: (Two Brown Bars) This status indicates that the ACE Manifest has returned an error message back from CBP after either transmitting the initial manifest to CBP or revising information on your manifest and re-syncing the ACE with CBP. In cases like this it's important to determine what the error is and to resolve the issue before re-syncing the ACE Manifest with CBP. Insight on the error or reject message is provided in the ACE eManifest History section of the ACE eManifest Details Page. A quick chat or call with BorderConnect eManifest Support can also guide you to resolve the error. To learn how to resolve common ACE Manifest rejects visit the Correcting Rejected ACE Manifests Guide.

Complete Manifest On File With CBP: (Three Blue Bars) This status means that the ACE Manifest is accepted and on file with CBP. If the ACE Manifest does not have a PAPS or In-Bond shipment then this status indicates that the driver is ready to approach the border.

Complete Manifest And Entry Numbers On File With CBP: (Four Green Bars) This status is common when the ACE Manifest has a PAPS shipment. This means that an entry number has been processed and certified by CBP from the customs broker and that the driver is now clear to approach the border. For PAPS shipments an entry number will also be provided in the ACE eManifest history section of the ACE eManifest Details page.

Truck Arrived at Border: (Five Dark Green Bars) This status means that the driver has been reported as arrived at the Port of Arrival by the CBP officer. Typically when the ACE has been reported as arrived the driver is held at the border, either because there is an issue with the ACE Manifest, the driver or is held as they are awaiting a secondary inspection before being released. It's recommended to reach out to the driver and determine why the status is in an arrived state and to resolve the issue. If there is an issue with the ACE Manifest (as provided by the CBP officer), it's recommended to reach out to BorderConnect eManifest Support so they can help resolve the issue.

Truck Released at Border: (Six Green Bars) This means that the ACE Manifest has been successfully released by the CBP officer at the Port of Arrival and the shipment is headed to it's final destination within the U.S. No further action is required.

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 {{note|This article is part of the [[ACE_Manifest_Software_User_Guide_(CBP)|BorderConnect ACE Manifest Guide]]|info}}
-[[Image:Ace-emanifest-statuses.png|400px|thumb|right|A list of different ACE Manifest statuses in BorderConnect]]Unique to BorderConnect [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest software], an '''ACE Manifest Status''' is a color coded object within the ACE Manifest Details page and the ACE Manifest Search Page that helps users easily determine the eManifest's current state with U.S. Customs and Border Protection.
+[[Image:Ace-emanifest-statuses.png|400px|thumb|right|A list of different ACE Manifest statuses in BorderConnect]]Unique to BorderConnect [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest software], an '''ACE Manifest Status''' is a color coded object within the [[ACE_Manifest_Details_Page_(ACE_Manifest)|ACE Manifest Details page]] and the [[ACE_Manifest_Search_Page_(ACE_Manifest)|ACE Manifest Search Page]] that helps users easily determine the eManifest's current state with [[US_Customs_and_Border_Protection_-_General_Information|U.S. Customs and Border Protection]].
 ACE Manifest status will update automatically either when the ACE Manifest is transmitted or receives a specific response from CBP thereby updating the manifest status.
-== List of ACE Manifest Status ==
+== List of ACE Manifest Statuses ==
 ;Draft
-:The ACE Manifest is currently active but has not been transmitted to CBP yet. It's recommended to either finish entering data for the eManifest or send it to CBP using the Sync with CBP button from the ACE eManifest Details page.
+:(One Yellow Bar) The ACE Manifest is currently active but has not been transmitted to CBP yet. It's recommended to finish entering data for the eManifest and send it to CBP using the Sync with CBP button from the ACE eManifest Details page.
 ;Cancelled Manifest
-:The ACE Manifest which was previously submitted to CBP has now been cancelled and the eManifest has been removed from customs system. To receive a Cancelled Manifest status a user must have transmitted a Cancel eManifest from the top of the ACE eManifest Details page and subsequently received a successful cancelled message from CBP.
+:(One Red Bar) The ACE Manifest which was previously submitted to CBP has now been cancelled and the eManifest has been removed from customs system. To receive a Cancelled Manifest status a user must have transmitted a Cancel eManifest from the top of the ACE eManifest Details page and subsequently received a successful cancelled message from CBP.
-;Issue Date
+;Transmitted to CBP
-:Enter the full date of issue of the insurance policy in mm/dd/yyyy format.
+:(Two Yellow Bars) The ACE Manifest was recently transmitted to CBP but has not received a response yet. During normal operation a response will usually arrive in 1-2 minutes upon transmitting the ACE Manifest to CBP. This status is common when initially sending your eManifest to CBP or syncing an ACE Manifest that you recently made changes to.
-;Policy Amount
+;Preliminary Manifest On File With CBP
-:Enter the full coverage amount of the policy.
+:(Two Light Blue Bars) This status is common when filing an ACE eManifest with either an eManifest containing [[Instruments_of_International_Traffic_(CBP_Shipment_Type)|Instruments of International Traffic (IIT)]], or when filing an ACE eManifest without a shipment, such as empty ACE eManifests. When an ACE eManifest is in a ''Preliminary'' state it will be followed by automatically transmitting an '''End of Manifest''' message which will lead to the status being updated to '''Complete Manifest on File with CBP''' after CBP accepts the ACE.
-== Insurance Policies List ==
+;CBP Returned Error
+:(Two Brown Bars) This status indicates that the ACE Manifest has returned an error message back from CBP after either transmitting the initial manifest to CBP or revising information on your manifest and re-syncing the ACE with CBP. In cases like this it's important to determine what the error is and to resolve the issue before re-syncing the ACE Manifest with CBP. Insight on the error or reject message is provided in the ACE eManifest History section of the ACE eManifest Details Page. A quick chat or call with [https://borderconnect.com/contact-us.htm BorderConnect eManifest Support] can also guide you to resolve the error. To learn how to resolve common ACE Manifest rejects visit the [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]] Guide.
-[[File:Insurancepolicycompany1.png|680px]]
+;Complete Manifest On File With CBP
+:(Three Blue Bars) This status means that the ACE Manifest is accepted and on file with CBP. If the ACE Manifest does not have a PAPS or In-Bond shipment then this status indicates that the driver is ready to approach the border.
-This section of the page displays the list of truck insurance policies for the account. Insurance policies are used as part of the required information for hazardous materials in [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest]], they are not required to be entered otherwise. Policies listed here will appear in the Insurance Policy drop down menu on the truck profile.
+;Complete Manifest And Entry Numbers On File With CBP
+:(Four Green Bars) This status is common when the ACE Manifest has a PAPS shipment. This means that an entry number has been processed and certified by CBP from the customs broker and that the driver is now clear to approach the border. For PAPS shipments an entry number will also be provided in the ACE eManifest history section of the ACE eManifest Details page.
-;New Insurance Policy Button
+;Truck Arrived at Border
-:Allows the user to add a new insurance policy to the account. Clicking on this button will bring the user to a page where the insurance information can be entered. Once finished, clicking Save will add the insurance policy and return the user to the Company Details Page.
+:(Five Dark Green Bars) This status means that the driver has been reported as arrived at the Port of Arrival by the CBP officer. Typically when the ACE has been reported as arrived the driver is held at the border, either because there is an issue with the ACE Manifest, the driver or is held as they are awaiting a secondary inspection before being released. It's recommended to reach out to the driver and determine why the status is in an arrived state and to resolve the issue. If there is an issue with the ACE Manifest (as provided by the CBP officer), it's recommended to reach out to BorderConnect eManifest Support so they can help resolve the issue.
-;Edit
+;Truck Released at Border
-:Allows the user to edit the information for the insurance policy. Clicking this link will bring the user to a page where the insurance information can be updated. Once finished, clicking Save will add the insurance policy and return the user to the Company Details Page.
+:(Six Green Bars) This means that the ACE Manifest has been successfully released by the CBP officer at the Port of Arrival and the shipment is headed to it's final destination within the U.S. No further action is required.
-;Delete
-:Removes the insurance policy from the account. If any trucks have the insurance policy assigned, it will be removed from the truck profile.
 [[Category:ACE Manifest Guide]]