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{{#ev:youtube|-O8AXA9ms5c|960|center|How to Use BorderConnect's U.S. In-Bond Manager}}
{{#ev:youtube|-O8AXA9ms5c|960|center|How to Use BorderConnect's U.S. In-Bond Manager}}


[[File:In-bond-dashboard.png|400px|thumb|right|Viewing the '''U.S. In-Bond Dashboard''' page]]The '''In-Bond Dashboard''' is the main page of the U.S. In-Bond Manager. It can be accessed from the '''In-Bond Manager''' menu option by selecting '''In-Bond Dashboard'''. From this page, users have full visibility of all of their most recent in-bond shipments and also have easy access to all of the features of BorderConnect's U.S. In-Bond Manager.
[[File:In-bond-dashboard.png|400px|thumb|right|Viewing the '''U.S. In-Bond Dashboard''' page]]


== In-Bond Dashboard Overview ==
The '''In-Bond Dashboard''' is the central workspace of BorderConnect's '''U.S. In-Bond Manager'''. It provides a consolidated, real-time view of all U.S. in-bond shipments on your account and is the primary starting point for monitoring, updating, and closing in-bonds reported to U.S. Customs and Border Protection (CBP).


The In-Bond Dashboard is divided into two main sections. The search options are at the top, and the search results are below.
The dashboard can be accessed by navigating to '''In-Bond Manager''' and selecting '''In-Bond Dashboard'''.


=== Search Results ===
From this page, users can:
* Monitor open and closed in-bonds
* Identify shipments requiring attention
* View detailed in-bond histories
* Send status queries, arrivals, exports, and diversions
* Enable automatic in-bond closing (when eligible)


Below the search options section are the search results. This section displays a list of in-bond reports based on the search criteria used above.
== In-Bond Dashboard Layout ==


An in-bond report is a summary of everything known about an in-bond on your account. It combines data from in-bond status queries and electronic reports you've sent to CBP, as well as updates from ACE eManifests on your account. Each in-bond report listed in the results section will show the in-bond entry number, the current known status of the in-bond, the in-bond type, the bill of lading number, and the date the report was last updated.
The dashboard is divided into two main sections:


In order to view additional details of the in-bond report, you can click the View link on an individual report, or click anywhere else on the row. This will bring you to the in-bond report details page for that in-bond.
* '''Top Section''' - Alerts, warnings, and monthly overview
* '''Bottom Section''' - Search tools and in-bond results list


== In-Bond Past Month Issues and Overview Section ==
== Past Month Issues and Overview ==


The top of the U.S. In-Bond dashboard features a section where the user can easily see any warnings or alerts on U.S. in-bond shipments that require potential action that needs to be taken. Also an overview of the last month of usage.
The top of the dashboard provides a high-level snapshot of recent activity and potential issues from the past month.


[[File:In-bond-manager-past-month-issues.png|800px]]
[[File:In-bond-manager-past-month-issues.png|800px]]
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=== Past Month Issues ===
=== Past Month Issues ===


The Past Month Issues highlight specific U.S. in-bond shipments that may require attention.
This section highlights in-bonds that may require follow-up or corrective action.


'''Unresolved WP Reject''' means that within the past month there are in-bond shipments that are in a rejected state from CBP. Most likely that an arrival or export request was rejected. Unresolved WP Rejects are usually the most important issues to view and potentially resolve as they may be related to in-bond shipments that could potentially be penalized by CBP.
'''Unresolved WP Rejects'''
Indicates in-bond messages (arrival, export, or diversion) that were rejected by CBP within the past month. These should be reviewed as soon as possible, as unresolved rejects may result in penalties.


'''Unresolved Warnings from ACE eManifest''' are warnings generated from ACE eManifests associated to in-bond shipments in the in-bond dashboard. Some common warnings include when an in-bond shipment is ''pending eligible general order'' and requires the in-bond to be arrived, or exported (if it's a Transportation and Exportation bond). It's important to follow up and close these in-bonds as soon as possible.
'''Unresolved Warnings from ACE eManifest'''
Warnings generated from ACE eManifests associated with in-bonds on your account. Common examples include:
* Pending Eligible General Order
* Arrived in-bonds missing arrival or export reporting


'''Stale In-Bonds''' are in-bond shipments that have been in CBP's system for more than two weeks and have yet to be followed up on. It's important to review these in-bonds as it's possible an arrival or export message may need to be sent to CBP to move the in-bond to the next step or to be concluded.
'''Stale In-Bonds'''
In-bonds that have existed in CBP systems for more than two weeks without sufficient follow-up. These often indicate missing arrival or export messages and should be reviewed.


[[File:In-bond-manager-past-month-overview.png|560px]]
[[File:In-bond-manager-past-month-overview.png|560px]]
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=== Past Month Overview ===
=== Past Month Overview ===


'''Open In-Bonds''' provides a list of in-bonds that have been opened but not yet arrived or exported within the last month.
'''Open In-Bonds'''
In-bonds opened within the last month that have not yet been concluded.


'''Closed In-Bonds''' provides a list of in-bonds that have been concluded and are closed within the last month.
'''Closed In-Bonds'''
In-bonds successfully concluded within the last month.
 
== Searching and Viewing In-Bonds ==
 
Below the alerts section is the '''Search Results''' area.
 
This section displays in-bond reports based on the selected filters and search criteria.
 
Each '''in-bond report''' summarizes everything known about an in-bond on your account, including:
* In-bond number
* Current status
* In-bond type
* Bill of lading number
* Date last updated
 
Information is automatically compiled from:
* CBP In-Bond Status Queries
* Electronic in-bond messages you submit
* ACE eManifest updates on your account
 
Click '''View''' on a report, or click anywhere on the row, to open the in-bond report details page.


== In-Bond Report Details ==
== In-Bond Report Details ==


The '''In-Bond Report Details Page''' provides a summary of all known information for an in-bond. This page can be accessed by clicking 'view' on the right-hand side of the in-bond report from the results section of the In-Bond Dashboard. It also provides the easiest way to update or re-query an in-bond, as described in the best practices section below.
[[File:In-bond-report-details.png|800px]]
 
The '''In-Bond Report Details''' page provides a complete management view for a single in-bond.


The in-bond report details page shows the current status, originating port, destination port, and type of the in-bond if these are known. Please note that sending a status query for the in-bond using the Send Status Query button will generally fill in these details if they are currently unknown.
This page displays the current status, origin, destination, and in-bond type when known. If any details are missing, using '''Send Status Query''' will typically populate them.


Below these details, the Report History section will display a complete history of everything that has occurred concerning this in-bond on your account, including status queries, electronic reports such as in-bond arrival reports, and automatic updates from ACE eManifests on your account. Clicking on any of the items in the Report History section will bring you to a details page with more information about that particular event.
=== Report History ===


[[File:In-bond-report-details.png|800px]]
The '''Report History''' section shows a complete timeline of all activity related to the in-bond, including:
* Status queries and responses
* Arrival, export, and diversion filings
* Automatic updates from ACE eManifests
 
Clicking any history item opens a detailed view of that specific transaction.


== In-Bond Status Query Details ==
== In-Bond Status Query Details ==


'''In-Bond Status Query Details Page''' provides full details on the results of a specific in-bond status query. This page can be accessed by clicking on the history item for a status query from the Report History Section in the In-Bond Report Details Page. i.e. by clicking on any history item that says "Send To CBP: In-Bond Status Query" or "CBP Status Query Response".
[[File:In-bond-status-query-details.png|800px]]
 
The '''In-Bond Status Query Details''' page displays the full CBP response for a specific query.


The in-bond status query details include some information not displayed in the in-bond report, including in-bond quantity, unit of measure, and the arrival and export date of the in-bond, if applicable.
This page may include information not shown on the main report, such as:
* In-bond quantity
* Unit of measure
* Arrival date
* Export date (if applicable)


[[File:In-bond-status-query-details.png|800px]]
This page can be accessed by clicking any history item labeled:
* Send To CBP: In-Bond Status Query
* CBP Status Query Response


== In-Bond Dashboard Best Practices ==
== In-Bond Dashboard Best Practices ==
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=== Start With a Status Query ===
=== Start With a Status Query ===


The in-bond dashboard shows reports summarizing all of the known information for your in-bond shipments. The dashboard integrates with ACE eManifest on your account, so that in-bond reports are automatically created and updated for in-bonds associated with an ACE eManifest. But for in-bonds that aren't part of an ACE eManifest on your account, the in-bond report must be created manually.
If an in-bond is not associated with an ACE eManifest on your account, an in-bond report must be created manually.
 
To do this:
# Click '''Find New In-Bond''' at the top of the dashboard
# Enter the in-bond number
# Click '''Send In-Bond Status Query to CBP'''


In order to do so, just use the '''Find New In-Bond''' button at the top left of the dashboard, just above the advanced search options. Type in your in-bond number, and click Send In-Bond Status Query to CBP. In about a minute CBP will respond, creating an in-bond report. It is recommended that you do this as soon as you're aware of the in-bond number, for example as soon as the customs broker advises you the in-bond is on file. Now, the in-bond will appear on your dashboard so that you can keep track of it throughout its lifecycle.
CBP will typically respond within one minute, creating the in-bond report on your dashboard.


[[File:Wp-status-query.png|800px]]
[[File:Wp-status-query.png|800px]]


=== Filter Your Dashboard View by Open In-Bonds ===
It is recommended to do this as soon as the in-bond number is known.


By default, the dashboard will show you all in-bond reports on your account that were created within the last month. While this overview is useful, it can also make it difficult to see the in-bonds that need attention if your account has high volume. For this reason, the dashboard has several buttons that can help you focus in on specific groups of in-bonds. The '''Recent Open Bonds''' button allows you to view only those in-bonds that are not yet closed, so that you can work towards making sure they get properly reported and closed out.
=== Filter Your Dashboard by Open In-Bonds ===


Please note that you can also use the Advanced Search Options section to further narrow or expand the in-bonds that appear.
By default, the dashboard shows in-bonds created within the last month.


=== Use In-Bond Reports to Update or Re-Query In-Bonds ===
For high-volume accounts:
* Use '''Recent Open Bonds''' to display only in-bonds that are still open
* Use '''Advanced Search Options''' to further refine results


While it's possible to arrive, export, or divert an in-bond by choosing those options under WP Send Requests, it's generally easier to do so from the in-bond report details page. You can access the details page of an in-bond report by clicking the View link on that report from the In-Bond Reports List on the dashboard.
=== Update or Re-Query In-Bonds From the Report Page ===


Once inside the report, you can use the '''Update In-Bond''' button to choose which kind of electronic report you want to send. While this does bring you to the same form that you would use under WP Send Requests, several of the fields will be filed in for your convenience.
While in-bond messages can be sent from '''WP Send Requests''', it is generally easier to work from the in-bond report details page.


For situations where you may need to send another In-Bond Status Query to check if an in-bond has been updated, you can also use the '''Send Status Query''' button from the in-bond report details page.
From the report:
* Use '''Update In-Bond''' to send arrival, export, or diversion messages
* Many fields will be auto-filled
* Use '''Send Status Query''' to check for updated CBP status


=== Automatically Close In-Bonds When Your Truck Arrives In Canada ===
=== Automatically Close In-Bonds Using ACI eManifest ===


[[File:Aci-auto-close-feature.png|800px]]
[[File:Aci-auto-close-feature.png|800px]]


For users who also have use BorderConnect's ACI eManifest program, it's possible to have the arrival and export of your in-bonds automatically reported when your truck arrives in Canada.
For users who also use BorderConnect's '''ACI eManifest''', eligible in-bonds can be automatically arrived and exported when the truck arrives in Canada.
 
Requirements:
* The in-bond is associated with an ACI trip on the same account
* The destination port is along the Canadian border
* The in-bond has not yet been arrived


In order to set this up, the in-bonds in question must be moving to Canada on an ACI eManifest that's been created in the same account as your U.S. In-Bond Manager. Here are the steps:
Steps:
# Ensure an in-bond report exists
# Confirm the ACI eManifest trip is on file
# Open the in-bond report details page
# Click '''Auto-Close In-Bond by ACI Trip'''
# Select the ACI trip
# Select the CBP port of exit FIRMS code
# Click '''Save'''


:1. As above, start with a status query. You will need to in-bond report in order to set up the automatic close.
A green indicator will appear next to the in-bond number, confirming automatic closure is enabled.
:2. Make sure the ACI eManifest is on file.
:3. From the in-bond report details page, use the button '''Auto-Close In-Bond by ACI Trip'''. This button will only appear if the in-bond is not yet arrived, and has a destination port that is along the Canadian border.
:4. Select the ACI Trip that the in-bond is loaded on.
:5. Select the FIRMS code for the CBP port of exit. Pressing space in the FIRMS code field will show all the FIRMS codes associated to your destination port, with the FIRMS codes for the port of exit being the top options.
:6. Click Save. Your in-bond will now be automatically reported as arrived and exported as soon as the ACI Trip is arrived in Canada. A green circle will appear next to the in-bond number on the dashboard to indicate that this in-bond has an automatic close request on file for it.


=== Electronically Report In-Bond Arrival and Export In One Step ===
=== Electronically Report Arrival and Export in One Step ===


For in-bonds of type Transportation and Exportation (aka T&E or type 62), both arrival and export must be reported in order for them to be properly closed. (See one exception to this below.)
For Transportation and Exportation (T&E or Type 62) in-bonds, both arrival and export must be reported.


While arrival and export are often two separate events, there are many cases where they occur simultaneously, and so can be reported at the same time. For example, when the in-bond shipment has crosssed into Canada, or when it has been delivered to a place where export is reasonably assured such as a seaport, airport or rail location and under the control of the exporting carrier.
When arrival and export occur at the same time:
* Complete the arrival message form
* Hover over '''Send In-Bond Arrival Message to CBP'''
* Select the option to send arrival and export together


In these situations, you send both the arrival and export report to CBP in a single step. All you need to do is fill out the in-bond arrival message form as normal, but instead of using the Send button, move your mouse over the green Send In-Bond Arrival Message to CBP link at the bottom of the form. When the options appear, click on the option to send the arrival message and automatically send the export. As long as your arrival message gets accepted, this will option will send the export report to CBP without you having to send it separately. Obviously this option should not be used unless it's appropriate to report the export of your in-bond.
This option should only be used when export is legitimately taking place.


=== Check For Subsequent In-Bonds ===
=== Check for Subsequent In-Bonds (Mexico Moves) ===


[[File:Check-for-subsequent-inbond.png|800px]]
[[File:Check-for-subsequent-inbond.png|800px]]


It is common practice for in-bonds destined to Mexico to be done using type Transportation and Exportation (aka T&E or type 62). In this scenario, one carrier transports the goods to the Mexican border, and another carrier transports the goods into Mexico.
For Mexico-bound T&E shipments, a subsequent in-bond is often filed at the border.
 
Even though a T&E normally requires both an arrival and export message to be closed, most commonly in this scenario the T&E is closed when a subsequent in-bond is filed to cover the rest of the move into Mexico. The filing of the subsequent in-bond transfers liability from the original in-bond to the new one. Unfortunately, even though the in-bond is now considered closed, a regular In-Bond Status Query will still show it as being Arrived, which for a T&E means it is still open.
 
In order to check if a subsequent in-bond has been filed, you can use the '''Check For Subsequent In-Bond''' button from the in-bond report details page. This button will only appear when your in-bond is a T&E and is in Arrived status. This will send a bill of lading based status query to attempt to discover if a subsequent in-bond has been filed. If a subsequent in-bond is detected, this will update the in-bond report status to Concluded, so that you know that the in-bond was successfully closed.


Please note that although it is common practice for in-bonds destined to Mexico to be done as a T&E, CBP highly recommends that carriers insist that they are instead done as type Immediate Transportation. (aka IT or type 61). A carrier accepting a T&E in-bond destined to Mexico is liable to ensure that export from the U.S. takes place, and in the case the export does not take place for any reason, the original carrier would be penalized.
To verify closure:
* Open the in-bond report details page
* Click '''Check For Subsequent In-Bond'''


=== General Order (G.O.): What it means and what to do ===
If detected, the in-bond report status will update to '''Concluded'''.


[[File:In-bond-general-order-alert.png|800px]]
CBP recommends using Immediate Transportation (IT or Type 61) for Mexico-bound shipments, as accepting a T&E makes the carrier liable for ensuring export occurs.


== What is GO? ==
== General Order (G.O.): What It Means and What to Do ==
General Order (GO) is CBP’s process for freight that isn’t timely cleared or exported after it arrives at the U.S. port of destination. Once arrived, the shipment must be entered (cleared) or exported within 15 calendar days. If not, GO proceedings begin.


'''Statuses you may see'''
[[File:Inbond-general-order-alert.png]]


*'''Pending General Order (PGO):''' A warning that the 15-day window is about to expire and CBP may initiate GO.
=== What Is General Order? ===


*'''Eligible General Order (EGO):''' The 15 days have elapsed; CBP can order the freight to a GO (Class 11) warehouse, adding storage/handling fees and delays.
General Order (GO) applies when freight is not entered or exported within 15 calendar days after arrival at the U.S. destination port.


*(Less frequently you may see Sent to GO when CBP actually orders/moves the freight to a GO facility.)
If unresolved, CBP may order the freight to a GO (Class 11) warehouse.


'''Why it happens (root cause and other possibilities)'''
[[File:General-order-status.png|thumb|right|250px]]


*'''Main reason (almost always):''' The shipment was not entered or exported within 15 days after arrival at the port of destination.
=== Common GO Statuses ===


*'''Other reasons CBP may flag for GO (less common):''' missing/late Arrival/Export messages, incomplete shipment information or required documents, quantity mismatch between the manifest and the entry, unpaid duties/fees, or an overdue in-bond (e.g., not delivered to destination within the allowed transit time).
* '''Pending General Order (PGO)''' - Warning that the 15-day window is approaching
* '''Eligible General Order (EGO)''' - 15 days have elapsed; CBP may order GO
* '''Sent to GO''' - Freight has been ordered or moved to a GO facility


== What to do ==
=== What To Do ===


*'''1. Act immediately''' when you see PGO/EGO: confirm with your broker/warehouse/CBP what is missing.
# Act immediately when PGO or EGO appears
# Confirm arrival posting and entry or export filing
# Resolve missing documents, quantities, or payments
# Coordinate with the GO warehouse if already sent


*'''2. Verify arrival is posted''' correctly (with the right location) and that an entry is on file for the full manifested quantity—or, for export movements, that the export was transmitted.
=== Recording GO Resolution in BorderConnect ===


*'''3. Fix gaps fast''' (documents, quantities, payments). If the freight has been Sent to GO, coordinate with the GO warehouse, file a valid entry, and settle charges.
[[File:Mark-as-resolved-button.png|thumb|right|250px]]


'''In BorderConnect'''
Once CBP has cleared the issue, open the '''In-Bond Report Details''' page and click '''Mark G.O. Resolved''' to document the resolution.
If CBP has cleared the issue and your in-bond shows Status: Overdue / Arrived in U.S. In-Bond Manager, open the '''In-Bond Report Details''' page and click Mark G.O. Resolved at the top to record the resolution.


[[Category:U.S. In-Bond Manager Guide]]
[[Category:U.S. In-Bond Manager Guide]]

Latest revision as of 12:18, 22 January 2026

🔖 This article is part of the BorderConnect U.S. In-Bond Manager Guide

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How to Use BorderConnect's U.S. In-Bond Manager
Viewing the U.S. In-Bond Dashboard page

The In-Bond Dashboard is the central workspace of BorderConnect's U.S. In-Bond Manager. It provides a consolidated, real-time view of all U.S. in-bond shipments on your account and is the primary starting point for monitoring, updating, and closing in-bonds reported to U.S. Customs and Border Protection (CBP).

The dashboard can be accessed by navigating to In-Bond Manager and selecting In-Bond Dashboard.

From this page, users can:

  • Monitor open and closed in-bonds
  • Identify shipments requiring attention
  • View detailed in-bond histories
  • Send status queries, arrivals, exports, and diversions
  • Enable automatic in-bond closing (when eligible)

In-Bond Dashboard Layout

The dashboard is divided into two main sections:

  • Top Section - Alerts, warnings, and monthly overview
  • Bottom Section - Search tools and in-bond results list

Past Month Issues and Overview

The top of the dashboard provides a high-level snapshot of recent activity and potential issues from the past month.

Past Month Issues

This section highlights in-bonds that may require follow-up or corrective action.

Unresolved WP Rejects Indicates in-bond messages (arrival, export, or diversion) that were rejected by CBP within the past month. These should be reviewed as soon as possible, as unresolved rejects may result in penalties.

Unresolved Warnings from ACE eManifest Warnings generated from ACE eManifests associated with in-bonds on your account. Common examples include:

  • Pending Eligible General Order
  • Arrived in-bonds missing arrival or export reporting

Stale In-Bonds In-bonds that have existed in CBP systems for more than two weeks without sufficient follow-up. These often indicate missing arrival or export messages and should be reviewed.

Past Month Overview

Open In-Bonds In-bonds opened within the last month that have not yet been concluded.

Closed In-Bonds In-bonds successfully concluded within the last month.

Searching and Viewing In-Bonds

Below the alerts section is the Search Results area.

This section displays in-bond reports based on the selected filters and search criteria.

Each in-bond report summarizes everything known about an in-bond on your account, including:

  • In-bond number
  • Current status
  • In-bond type
  • Bill of lading number
  • Date last updated

Information is automatically compiled from:

  • CBP In-Bond Status Queries
  • Electronic in-bond messages you submit
  • ACE eManifest updates on your account

Click View on a report, or click anywhere on the row, to open the in-bond report details page.

In-Bond Report Details

The In-Bond Report Details page provides a complete management view for a single in-bond.

This page displays the current status, origin, destination, and in-bond type when known. If any details are missing, using Send Status Query will typically populate them.

Report History

The Report History section shows a complete timeline of all activity related to the in-bond, including:

  • Status queries and responses
  • Arrival, export, and diversion filings
  • Automatic updates from ACE eManifests

Clicking any history item opens a detailed view of that specific transaction.

In-Bond Status Query Details

The In-Bond Status Query Details page displays the full CBP response for a specific query.

This page may include information not shown on the main report, such as:

  • In-bond quantity
  • Unit of measure
  • Arrival date
  • Export date (if applicable)

This page can be accessed by clicking any history item labeled:

  • Send To CBP: In-Bond Status Query
  • CBP Status Query Response

In-Bond Dashboard Best Practices

Start With a Status Query

If an in-bond is not associated with an ACE eManifest on your account, an in-bond report must be created manually.

To do this:

  1. Click Find New In-Bond at the top of the dashboard
  2. Enter the in-bond number
  3. Click Send In-Bond Status Query to CBP

CBP will typically respond within one minute, creating the in-bond report on your dashboard.

It is recommended to do this as soon as the in-bond number is known.

Filter Your Dashboard by Open In-Bonds

By default, the dashboard shows in-bonds created within the last month.

For high-volume accounts:

  • Use Recent Open Bonds to display only in-bonds that are still open
  • Use Advanced Search Options to further refine results

Update or Re-Query In-Bonds From the Report Page

While in-bond messages can be sent from WP Send Requests, it is generally easier to work from the in-bond report details page.

From the report:

  • Use Update In-Bond to send arrival, export, or diversion messages
  • Many fields will be auto-filled
  • Use Send Status Query to check for updated CBP status

Automatically Close In-Bonds Using ACI eManifest

For users who also use BorderConnect's ACI eManifest, eligible in-bonds can be automatically arrived and exported when the truck arrives in Canada.

Requirements:

  • The in-bond is associated with an ACI trip on the same account
  • The destination port is along the Canadian border
  • The in-bond has not yet been arrived

Steps:

  1. Ensure an in-bond report exists
  2. Confirm the ACI eManifest trip is on file
  3. Open the in-bond report details page
  4. Click Auto-Close In-Bond by ACI Trip
  5. Select the ACI trip
  6. Select the CBP port of exit FIRMS code
  7. Click Save

A green indicator will appear next to the in-bond number, confirming automatic closure is enabled.

Electronically Report Arrival and Export in One Step

For Transportation and Exportation (T&E or Type 62) in-bonds, both arrival and export must be reported.

When arrival and export occur at the same time:

  • Complete the arrival message form
  • Hover over Send In-Bond Arrival Message to CBP
  • Select the option to send arrival and export together

This option should only be used when export is legitimately taking place.

Check for Subsequent In-Bonds (Mexico Moves)

For Mexico-bound T&E shipments, a subsequent in-bond is often filed at the border.

To verify closure:

  • Open the in-bond report details page
  • Click Check For Subsequent In-Bond

If detected, the in-bond report status will update to Concluded.

CBP recommends using Immediate Transportation (IT or Type 61) for Mexico-bound shipments, as accepting a T&E makes the carrier liable for ensuring export occurs.

General Order (G.O.): What It Means and What to Do

What Is General Order?

General Order (GO) applies when freight is not entered or exported within 15 calendar days after arrival at the U.S. destination port.

If unresolved, CBP may order the freight to a GO (Class 11) warehouse.

Common GO Statuses

  • Pending General Order (PGO) - Warning that the 15-day window is approaching
  • Eligible General Order (EGO) - 15 days have elapsed; CBP may order GO
  • Sent to GO - Freight has been ordered or moved to a GO facility

What To Do

  1. Act immediately when PGO or EGO appears
  2. Confirm arrival posting and entry or export filing
  3. Resolve missing documents, quantities, or payments
  4. Coordinate with the GO warehouse if already sent

Recording GO Resolution in BorderConnect

Once CBP has cleared the issue, open the In-Bond Report Details page and click Mark G.O. Resolved to document the resolution.

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