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<h1>Welcome to the [[BorderConnect_Wiki:About|BorderConnect Support Wiki]]</h1>
<p>a free information resource for BorderConnect customers and cross-border highway carriers.</p>


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<div class="bc-meta">[[Special:Statistics|{{NUMBEROFARTICLES}}]] articles and [[Special:MediaStatistics|437]] images.</div>


<div id="mp-welcome"><h1>Welcome to the [[BorderConnect Support Wiki]]</h1></div>
<div class="bc-kicker">Start here</div>
<div id="mp-free">a free information resource for BorderConnect customers and cross-border highway carriers.</div>
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<span class="bc-pill">[[BorderConnect_Software_User_Guide|Using BorderConnect Software]]</span>
<span class="bc-pill">[[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Guide]]</span>
<span class="bc-pill">[[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest Guide]]</span>
<span class="bc-pill">[[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager]]</span>
<span class="bc-pill">[[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]</span>
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<div id="articlecount">[[Special:Statistics|{{NUMBEROFARTICLES}}]] articles and [[Special:MediaStatistics|668]] images.</div>
<div class="bc-kicker" style="margin-top:12px;">Popular support articles</div>
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<span class="bc-pill">[[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Types (ACE &amp; ACI)]]</span>
<span class="bc-pill">[[PARS_(CBSA_Shipment_Type)|PARS Overview]]</span>
<span class="bc-pill">[[PAPS_(CBP_Shipment_Type)|PAPS Overview]]</span>
<span class="bc-pill">[[Canada_Border_Services_Agency_-_General_Information|CBSA Basics]]</span>
<span class="bc-pill">[[US_Customs_and_Border_Protection_-_General_Information|CBP Basics]]</span>
<span class="bc-pill">[[Correcting_Rejected_ACI_eManifests_(ACI_eManifest)|Fix a Rejected ACI]]</span>
<span class="bc-pill">[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Fix a Rejected ACE]]</span>
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<h2>New to BorderConnect?</h2>
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If this is your first time using BorderConnect, or you want to find out if you're ready to use BorderConnect? These guides will get you compliant fast with the least friction.
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<strong>1) Ready for BorderConnect?</strong>
<span>[[BorderConnect_Onboarding_and_Readiness_Guide|BorderConnect Onboarding & Readiness Guide]]</span>
</div>


<h2 id="mp-tfa-h2" class="mp-h2">Featured Article</h2>
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<strong>2) Registering with BorderConnect</strong>
<span>[[How_To_Register_With_BorderConnect|How to Register With BorderConnect]]</span>
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[[Image:Section321-1.jpg|200px|thumb|right|Selecting '''Section 321''' shipment type from the Start New ACE Shipment page]]A '''Section 321''' is a U.S. [[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Type]] for goods to clear through U.S. Customs and Border Protection on an [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest]. It is a type of entry that allows for the release at the border of shipments valued at 800 U.S. dollars or less.
<strong>3) Learn the basics</strong>
<span>[[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]</span>
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<strong>4) File your first ACI</strong>
<span>[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating an ACI eManifest]]</span>
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To qualify for Section 321 release a shipment must not exceed 800 U.S. dollars in value and must not be one of several lots covered by a single order or contract, the value of which would exceed $800. CBP may also refuse to release a shipment as Section 321 when taking into account risk. [[Section_321_(CBP_Shipment_Type)|('''Full article...''')]]  
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<strong>5) File your first ACE</strong>
<span>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating an ACE Manifest]]</span>
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<h2 id="mp-itn-h2" class="mp-h2">Featured Tutorial Video</h2>
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Prefer video? Jump into tutorials:
* [https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest Tutorials]
* [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Tutorials]
* [https://www.youtube.com/playlist?list=PLQOGduPMk-2Yz8S-4Ft-ssBXi3lm1gYln U.S. In-Bond Manager Tutorials]
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<div id="mp-itn" class="mp-contains-float">{{#ev:youtube|J-sNiDYDDrw|410|left|How to Create and manage truck profiles in BorderConnect.}}</div>
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<h2>Search by task</h2>
<div class="bc-subtle">Choose what you’re trying to accomplish (most common tasks).</div>
 
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<div class="bc-btn"><strong>Create & submit an ACI eManifest</strong><span>[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting a New ACI eManifest]]</span></div>
<div class="bc-btn"><strong>Create & submit an ACE Manifest</strong><span>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting a New ACE Manifest]]</span></div>
<div class="bc-btn"><strong>Fix a rejected ACI</strong><span>[[Correcting Rejected ACI eManifests (ACI eManifest)|Correcting Rejected ACI eManifests]]</span></div>
<div class="bc-btn"><strong>Fix a rejected ACE</strong><span>[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]]</span></div>
<div class="bc-btn"><strong>Generate lead sheets</strong><span>[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|Generating eManifest Lead Sheets]]</span></div>
<div class="bc-btn"><strong>Edit & re-sync a manifest</strong><span>[[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|eManifest Sync Feature]]</span></div>
<div class="bc-btn"><strong>Track & get notifications</strong><span>[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|eManifest Tracking Feature]]</span></div>
<div class="bc-btn"><strong>File / manage U.S. in-bonds</strong><span>[[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Guide]]</span></div>
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Tip: Use the wiki search box (top right) and try keywords like “rejected”, “lead sheet”, “in-bond”, “diversion”, “PARS”, or “port code”.
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<!-- FEATURED ARTICLE + FEATURED VIDEO -->
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<h2>Featured Article</h2>
<div class="bc-subtle">A deeper dive into a key BorderConnect workflow.</div>
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[[File:File-import-wizard-home-screen.jpg|thumb|250|right|File Import Wizard Home Page]]
The '''BorderConnect File Import Wizard''' allows users easily import their internal company data into BorderConnect. The Import Wizard helps user to import data for shippers, consignees, vehicles, trailers, drivers, passengers and more so they can be used on ACE and ACI eManifests. For questions or support with troubleshooting a file upload, contact BorderConnect's [https://www.borderconnect.com/contact 24/7 technical support.] [[Import_Wizard_(ACE_and_ACI_eManifest)|('''Full article...''')]]
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<h2>Featured Tutorial Video</h2>
<div class="bc-subtle">Watch and follow along step-by-step.</div>
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{{#ev:youtube|p-RKs3izmCs|420|center|Introducing BorderConnect QP In-Bond Filing.}}
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<h2 id="mp-tfa-h2" class="mp-h2">ACI eManifest Guide</h2>
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<h2>ACI eManifest Guide</h2>
<div class="bc-subtle">All articles related to ACI eManifest.</div>
* [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest Software User Guide]]
* [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest Software User Guide]]
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting an ACI eManifest]]
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting an ACI eManifest]]
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* [https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest Video Tutorials]
* [https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest Video Tutorials]
* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]
* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]
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<h2 id="mp-dyk-h2" class="mp-h2">Did you know...</h2>
<h3>Did you know...</h3>
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* ...An '''[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|ACI eManifest lead sheet]]''' is required to be presented by the driver each time the driver enters Canada using ACI. Although carriers are free to design and produce their own ACI lead sheets, BorderConnect provides 2 useful features to automatically generate lead sheets for you.
* ...An '''[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|ACI eManifest lead sheet]]''' is required to be presented by the driver each time the driver enters Canada using ACI. Although carriers are free to design and produce their own ACI lead sheets, BorderConnect provides 2 useful features to automatically generate lead sheets for you.
* ...When reporting an '''[[In_Bond_(CBSA_Shipment_Type)|In-Bond shipment in ACI]]''', it is important to note that the Sub Location, which is normally optional, becomes a mandatory field and must be completed on both the manifest and shipment sections.
* ...When reporting an '''[[In_Bond_(CBSA_Shipment_Type)|In-Bond shipment in ACI]]''', it is important to note that the Sub Location, which is normally optional, becomes a mandatory field and must be completed on both the manifest and shipment sections.
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<h2 id="mp-itn-h2" class="mp-h2">ACE Manifest Guide</h2>


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<h2>ACE Manifest Guide</h2>
<div class="bc-subtle">All articles related to ACE Manifest.</div>
* [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Software User Guide]]
* [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Software User Guide]]
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting an ACE Manifest]]
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting an ACE Manifest]]
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* [[CBP Highway Ports|CBP Highway Port Listing]]
* [[CBP Highway Ports|CBP Highway Port Listing]]
* [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Video Tutorials]
* [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Video Tutorials]
* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]</div>
* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]
<h2 id="mp-otd-h2" class="mp-h2">Did you know...</h2>


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<h3>Did you know...</h3>
* ...The '''[[ACE_Shipment_CSV_Upload_Feature_(ACE_Manifest)|CSV upload feature]]''' is designed for users who have a significant amount of shipments on a single trip and would like to avoid entering data separately for each shipment. A common use case in ACE is used for Section 321 shipments.
* ...The '''[[ACE_Shipment_CSV_Upload_Feature_(ACE_Manifest)|CSV upload feature]]''' is designed for users who have a significant amount of shipments on a single trip and would like to avoid entering data separately for each shipment.
* ...'''[[Creating_and_Managing_Insurance_Policies_(ACE_Manifest)|Insurance Policies]]''' are required if your truck is taking a shipment into the U.S. on an ACE Manifest with hazardous goods. To assign an insurance policy to a truck, go to the Manage Data menu option at the top of the page and click Insurance Policies.
* ...'''[[Creating_and_Managing_Insurance_Policies_(ACE_Manifest)|Insurance Policies]]''' are required if your truck is taking a shipment into the U.S. on an ACE Manifest with hazardous goods. To assign an insurance policy to a truck, go to the Manage Data menu option at the top of the page and click Insurance Policies.
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<h2 id="mp-tfa-h2" class="mp-h2">U.S. In-Bond Manager Guide</h2>
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<h2>U.S. In-Bond Manager Guide</h2>
<div class="bc-subtle">All articles related to BorderConnect U.S. In-Bond Manager</div>
* [[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Software User Guide]]
* [[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Software User Guide]]
* [[In_Bond_Manager_Dashboard_(U.S._In-Bond_Manager)|In Bond Manager Dashboard]]
* [[In_Bond_Manager_Dashboard_(U.S._In-Bond_Manager)|In Bond Manager Dashboard]]
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* [[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|Sending In-Bond Port Diversions]]
* [[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|Sending In-Bond Port Diversions]]
* [[ACE_In_Bond_Sequences_(ACE_Manifest_/_U.S._In-Bond_Manager)|Creating and Managing In-Bond Sequences]]
* [[ACE_In_Bond_Sequences_(ACE_Manifest_/_U.S._In-Bond_Manager)|Creating and Managing In-Bond Sequences]]
* [https://www.youtube.com/playlist?list=PLQOGduPMk-2Yz8S-4Ft-ssBXi3lm1gYln U.S. In-Bond Manager Video Tutorials]</div>
* [https://www.youtube.com/playlist?list=PLQOGduPMk-2Yz8S-4Ft-ssBXi3lm1gYln U.S. In-Bond Manager Video Tutorials]


<h2 id="mp-dyk-h2" class="mp-h2">Did you know...</h2>
<h3>Did you know...</h3>
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* ...The '''[[ACE_In_Bond_Sequences_(ACE_Manifest_/_U.S._In-Bond_Manager)|In-Bond Sequence Page]]''' is where the user can create and manage sequences of In-Bond entry numbers assigned to them from CBP and entered into BorderConnect ACE Manifest software or U.S. In-Bond Manager.
* ...'''The [[ACE_In_Bond_Sequences_(ACE_Manifest_/_U.S._In-Bond_Manager)|In-Bond Sequence Page]] is where the user can create and manage sequences of In-Bond entry numbers assigned to them from CBP and entered into BorderConnect ACE Manifest software or U.S. In-Bond Manager.
* ...Sending a '''[[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|U.S. In-Bond Port Diversion Request]]''' to CBP is common if the incorrect U.S. in-bond destination was originally entered when the in-bond was filed or the in-bond must move to a different destination than what was originally intended.
* ...'''Sending a '''[[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|U.S. In-Bond Port Diversion Request]]''' to CBP is common if the incorrect U.S. in-bond destination was originally entered when the in-bond was filed or the in-bond must move to a different destination than wheat was originally intended.
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<h2 id="mp-itn-h2" class="mp-h2">BorderConnect Software Guide</h2>


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<h2>BorderConnect Software Guide</h2>
<div class="bc-subtle">All articles related to BorderConnect Software</div>
* [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]
* [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]
* [[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|PARS Software User Guide]]
* [[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|PARS Software User Guide]]
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* [[Creating_and_Maintaining_Driver_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Drivers]]
* [[Creating_and_Maintaining_Driver_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Drivers]]
* [[Creating_and_Maintaining_Passenger_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Passengers]]
* [[Creating_and_Maintaining_Passenger_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Passengers]]
* [https://www.youtube.com/playlist?list=PLQOGduPMk-2YrdzXavRyI__exPjr-ZHVE BorderConnect Software Video Tutorials]</div>
* [https://www.youtube.com/playlist?list=PLQOGduPMk-2YrdzXavRyI__exPjr-ZHVE BorderConnect Software Video Tutorials]
<h2 id="mp-otd-h2" class="mp-h2">Did you know...</h2>
 
<h3>Did you know...</h3>
* ...with '''[[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|eManifest Sync]]''' the user can freely edit or change the details on an ACE or ACI eManifest, then click the 'Sync with CBP' or 'Sync with CBSA' button at the top of the eManifest details page after the changes to the eManifest are made.
* ...The '''[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|eManifest Tracking Feature]]''' allows you to receive updates by email and screen notification when a manifest gets responses from customs. Whereas normally you might just check back on your manifest when it's convenient for you, this feature is designed to help out in situations where you want to leave your manifest and do other things.
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<h2>Popular troubleshooting</h2>
<div class="bc-subtle">Quick links to common troubleshooting scenarios.</div>
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* [[Correcting Rejected ACI eManifests (ACI eManifest)|ACI: Fix rejections]]
* [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|ACE: Fix rejections]]
* [[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|Sync / re-sync issues]]
* [[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|Tracking / notifications]]
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* [[CBSA Highway Ports|Port codes (CBSA)]]
* [[CBP Highway Ports|Port codes (CBP)]]
* [[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment types & rules]]
* [[Customs_Glossary_Guide|Acronyms & glossary]]
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<h2>Featured BorderConnect Screenshot</h2>


<h2 id="mp-tfp-h2" class="mp-h2">Featured BorderConnect Screenshot</h2>
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[[Image:Aceinbond3.png|700px|center]]
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[[image:Aci-emanifest-settings.png|400px|left]]This BorderConnect screenshot is of the '''ACI eManifest Settings''' section of '''[[Company_Settings_Page|Company Settings]]''' page. It is accessed under the Account menu and allows the user to manage and change settings in BorderConnect.
This BorderConnect screenshot is of the '''Assign ACE In-Bond Information''' page when creating an '''[[ACE_In_Bond_(CBP_Shipment_Type)|ACE In-Bond]]''' in BorderConnect. It is accessed when creating an ACE Shipment that requires in-bond information to be added to the shipment.


This section allows the user to change specific settings related to ACI eManifests, such as changing the default carrier code when starting a new ACI eManifest, automatically starting a new ACI eManifest with the next sequential trip number or even displaying ACI import buttons on the Start New ACI eManifest page which helps users upload shipments into an ACE eManifest.
This page allows the user to add specific information to an ACE shipment related to an ACE In-Bond, such as adding the in-bond entry type, adding an in-bond entry number, a U.S. in-bond destination, a foreign destination if it qualifies as a type-62 Transportation and Exportation bond, bonded carrier ID, departure data, and other required bond information.


The Company Settings page is helpful for users who want to customize the BorderConnect software experience to their liking. It's also helpful if users or highway carriers a familiar to processing eManifests a particular way or streamline their eManifest processing experience. [[Company_Settings_Page|('''Full article...''')]]  
The Assign In-Bond Information page is required when in-bond shipments are created and submitted in the ACE system, as opposed to a customs broker filing them using ABI. [[ACE_In_Bond_(CBP_Shipment_Type)|('''Full article...''')]]
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<h2>Other Areas of BorderConnect Wiki</h2>


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*'''[[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|RNS-PARS Software Guide]]''' – Learn how to use all the features of BorderConnect RNS-PARS Software.
* '''[[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|RNS-PARS Software Guide]]''' – Learn how to use all the features of BorderConnect RNS-PARS Software.
*'''[[Warehouse_Arrival_Certification_Message_(WACM)_Guide_(CBSA)|Warehouse Arrival Certification Message (WACM) Guide]]''' – Information guide about using BorderConnect's (WACM) feature with RNS.
* '''[[Warehouse_Arrival_Certification_Message_(WACM)_Guide_(CBSA)|Warehouse Arrival Certification Message (WACM) Guide]]''' – Information guide about using BorderConnect's WACM feature with RNS.
*'''[[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]''' – General Information on getting cross-border authority and details about trusted trader programs.
* '''[[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]''' – General information on cross-border authority and trusted trader programs.
*'''[[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]''' – Learn how to fill out BorderConnect fax forms and send your eManifest info to us.
* '''[[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]''' – Learn how to submit fax forms and send eManifest information.
*'''[[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Release Types]]''' – View all CBP and CBSA shipment release types and their definitions and requirements.
* '''[[Service_Provider_Guide_(ACE_and_ACI_eManifest)|eManifest Service Provider Guide]]''' – Instructions for using BorderConnect as an eManifest Service Provider.
*'''[[Glossary|Customs Glossary]]''' – A glossary of customs terms and acronyms used in cross-border trade and BorderConnect.
* '''[[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Release Types]]''' – Definitions and requirements for CBP and CBSA shipment release types.
* '''[[Customs_Glossary_Guide|Customs Glossary Guide]]''' – Common cross-border trade terms and acronyms.
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