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ACE Manifest Status Guide (ACE Manifest): Difference between revisions

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{{note|This article is part of the [[ACE_Manifest_Software_User_Guide_(CBP)|BorderConnect ACE Manifest Guide]]|info}}
{{note|This article is part of the [[ACE_Manifest_Software_User_Guide_(CBP)|BorderConnect ACE Manifest Guide]]|info}}


[[Image:Ace-emanifest-statuses.png|400px|thumb|right|A list of different ACE Manifest statuses in BorderConnect]]An '''Insurance Policy''' is a type of coverage for your company if accidents occur and can be assigned to trucks in your fleet and in BorderConnect [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest software]. Insurance Policies are required if your truck is taking a shipment into the U.S. on an ACE Manifest with hazardous goods.
<div class="bc-wrap">


To assign an insurance policy to a truck, go to the Manage Data menu option at the top of the page and click Insurance Policies under the ACE Data section of the menu which will take you to the Insurance Policies List page. From this page you can view a list of the previous insurance policies entered in BorderConnect, or click the button New Insurance Policy.
<div class="bc-article-hero">
<h1>ACE Manifest Statuses</h1>
<p>A visual guide to understanding the processing stages of your ACE eManifest in BorderConnect.</p>
<div class="bc-article-meta">
<span class="bc-article-pill"><i class="fas fa-traffic-light"></i> Type: Status Indicators</span>
<span class="bc-article-pill"><i class="fas fa-desktop"></i> Software Feature</span>
</div>
</div>


== Creating An Insurance Policy ==
<div class="bc-card">


This page displays all of the fields required to create an insurance policy.
<h2 style="margin-top: 0;">Overview</h2>
[[Image:Ace-emanifest-statuses.png|thumb|right|Color-coded ACE Manifest statuses in BorderConnect]]
<p>In BorderConnect, every ACE eManifest features a <strong>status bar</strong> that visually represents its current processing stage with U.S. Customs and Border Protection (CBP). These statuses update automatically in real-time as data is transmitted, accepted, or processed at the border.</p>


;Insurance Company Name
<p>You can find these indicators on the <strong>ACE Manifest Details Page</strong> and the <strong>ACE Manifest Search Page</strong>.</p>
:Enter the full name of the insurance company provider


;Policy Number
<div class="bc-did-you-know" style="margin-top: 15px;">
:Enter the full policy number.
<strong>Color Logic:</strong> Generally, <strong>Yellow</strong> indicates action is needed or pending, <strong>Blue</strong> indicates the manifest is on file, and <strong>Green</strong> indicates broker clearance or release. <strong>Brown/Red</strong> indicates errors or cancellations.
</div>


;Issue Date
<div style="clear: both;"></div>
:Enter the full date of issue of the insurance policy in mm/dd/yyyy format.
</div>


;Policy Amount
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Quick Status Reference</h2>
:Enter the full coverage amount of the policy.


== Insurance Policies List ==
<div class="bc-card">
<table class="wikitable" style="width: 100%;">
<tr>
<th style="width: 25%;">Status</th>
<th style="width: 15%;">Visual</th>
<th>Meaning</th>
<th>Action Required</th>
</tr>
<tr>
<td><strong>Draft</strong></td>
<td><span style="color: #ffc107;">1 Yellow Bar</span></td>
<td>Not yet sent to CBP.</td>
<td>Complete data and click Sync.</td>
</tr>
<tr>
<td><strong>Transmitted</strong></td>
<td><span style="color: #ffc107;">2 Yellow Bars</span></td>
<td>Sent; awaiting CBP response.</td>
<td>Wait 1-2 minutes for reply.</td>
</tr>
<tr>
<td><strong>Preliminary</strong></td>
<td><span style="color: #17a2b8;">2 Light Blue</span></td>
<td>Trip accepted; processing shipments.</td>
<td>Wait for "End of Manifest" cycle.</td>
</tr>
<tr>
<td><strong>Error (Rejected)</strong></td>
<td><span style="color: #795548;">2 Brown Bars</span></td>
<td>Rejected by CBP.</td>
<td>Fix error and Re-Sync.</td>
</tr>
<tr>
<td><strong>Complete On File</strong></td>
<td><span style="color: #007bff;">3 Blue Bars</span></td>
<td>Manifest accepted by CBP.</td>
<td>Driver may proceed (if no PAPS).</td>
</tr>
<tr>
<td><strong>Entry #s On File</strong></td>
<td><span style="color: #28a745;">4 Green Bars</span></td>
<td>Broker entry matched (PAPS).</td>
<td>Driver is clear to proceed.</td>
</tr>
<tr>
<td><strong>Arrived</strong></td>
<td><span style="color: #1e7e34;">5 Dark Green</span></td>
<td>Truck reported at border.</td>
<td>Monitor for release.</td>
</tr>
<tr>
<td><strong>Released</strong></td>
<td><span style="color: #28a745;">6 Green Bars</span></td>
<td>Shipment released.</td>
<td>Proceed to destination.</td>
</tr>
<tr>
<td><strong>Cancelled</strong></td>
<td><span style="color: #dc3545;">1 Red Bar</span></td>
<td>Removed from CBP system.</td>
<td>No action (unless error).</td>
</tr>
</table>
</div>


[[File:Insurancepolicycompany1.png|680px]]
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Status Definitions & Actions</h2>


This section of the page displays the list of truck insurance policies for the account. Insurance policies are used as part of the required information for hazardous materials in [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest]], they are not required to be entered otherwise. Policies listed here will appear in the Insurance Policy drop down menu on the truck profile.
<div class="bc-card">
<h3><i class="fas fa-pen-square"></i> Preparation & Transmission</h3>


;New Insurance Policy Button
<h4>Draft (1 Yellow Bar)</h4>
:Allows the user to add a new insurance policy to the account. Clicking on this button will bring the user to a page where the insurance information can be entered. Once finished, clicking Save will add the insurance policy and return the user to the Company Details Page.
<p>The manifest is created but has not been sent to CBP. The driver <strong>cannot</strong> go to the border.</p>
<div class="bc-cleanlist">
* <strong>Action:</strong> Review your data and click <strong>Sync with CBP</strong>.
</div>


;Edit
<h4>Transmitted to CBP (2 Yellow Bars)</h4>
:Allows the user to edit the information for the insurance policy. Clicking this link will bring the user to a page where the insurance information can be updated. Once finished, clicking Save will add the insurance policy and return the user to the Company Details Page.
<p>The data has been sent and BorderConnect is waiting for a response.</p>
<div class="bc-cleanlist">
* <strong>Action:</strong> Wait 1–2 minutes. If it remains stuck for over 30 minutes, contact Support.
</div>


;Delete
<h4>CBP Returned Error (2 Brown Bars)</h4>
:Removes the insurance policy from the account. If any trucks have the insurance policy assigned, it will be removed from the truck profile.
<p>CBP has rejected the manifest due to incorrect or missing data.</p>
<div class="bc-cleanlist">
* <strong>Action:</strong> Check the <strong>History</strong> tab for the specific reject message, fix the error, and click <strong>Sync with CBP</strong> again.
* <strong>Guide:</strong> [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|How to Fix Rejected Manifests]]
</div>
</div>
 
<div class="bc-card" style="margin-top: 20px;">
<h3><i class="fas fa-check-circle"></i> On File (Ready for Border)</h3>
 
<h4>Preliminary Manifest On File (2 Light Blue Bars)</h4>
<p>CBP has acknowledged the trip header but is waiting for the "End of Manifest" signal. This is common for <strong>Empty</strong> manifests or those with <strong>IITs</strong>.</p>
<div class="bc-cleanlist">
* <strong>Action:</strong> Wait a moment. It should automatically update to "Complete Manifest On File" shortly.
</div>
 
<h4>Complete Manifest On File (3 Blue Bars)</h4>
<p>The manifest is fully accepted. If you are hauling <strong>Section 321s</strong>, <strong>IITs</strong>, or <strong>In-Bonds</strong>, the driver is good to go.</p>
<div class="bc-cleanlist">
* <strong>Note:</strong> If you have <strong>PAPS</strong> shipments, wait for the 4th green bar (Entry Numbers) before sending the driver.
</div>
 
<h4>Complete Manifest & Entry Numbers On File (4 Green Bars)</h4>
<p><strong>The Gold Standard.</strong> The manifest is on file, and the Customs Broker has successfully filed their entries (PAPS). These entries have matched with your manifest.</p>
<div class="bc-cleanlist">
* <strong>Action:</strong> Driver is fully cleared to proceed to the border.
</div>
</div>
 
<div class="bc-card" style="margin-top: 20px;">
<h3><i class="fas fa-flag-checkered"></i> At the Border</h3>
 
<h4>Truck Arrived at Border (5 Dark Green Bars)</h4>
<p>The truck has physically arrived at the port and the driver’s badge/barcode has been scanned.</p>
<div class="bc-cleanlist">
* <strong>Meaning:</strong> The truck is currently at the booth or in secondary processing.
* <strong>Action:</strong> If the truck remains in this status for a long time, the driver may be held or undergoing inspection.
</div>
 
<h4>Truck Released at Border (6 Green Bars)</h4>
<p>Success! The shipment has been released and the driver is free to enter the United States.</p>
</div>
 
{{AppPromo}}
 
</div>


[[Category:ACE Manifest Guide]]
[[Category:ACE Manifest Guide]]

Latest revision as of 16:09, 5 February 2026

🔖 This article is part of the BorderConnect ACE Manifest Guide

ACE Manifest Statuses

A visual guide to understanding the processing stages of your ACE eManifest in BorderConnect.

Type: Status Indicators Software Feature

Overview

Color-coded ACE Manifest statuses in BorderConnect

In BorderConnect, every ACE eManifest features a status bar that visually represents its current processing stage with U.S. Customs and Border Protection (CBP). These statuses update automatically in real-time as data is transmitted, accepted, or processed at the border.

You can find these indicators on the ACE Manifest Details Page and the ACE Manifest Search Page.

Color Logic: Generally, Yellow indicates action is needed or pending, Blue indicates the manifest is on file, and Green indicates broker clearance or release. Brown/Red indicates errors or cancellations.

Quick Status Reference

Status Visual Meaning Action Required
Draft 1 Yellow Bar Not yet sent to CBP. Complete data and click Sync.
Transmitted 2 Yellow Bars Sent; awaiting CBP response. Wait 1-2 minutes for reply.
Preliminary 2 Light Blue Trip accepted; processing shipments. Wait for "End of Manifest" cycle.
Error (Rejected) 2 Brown Bars Rejected by CBP. Fix error and Re-Sync.
Complete On File 3 Blue Bars Manifest accepted by CBP. Driver may proceed (if no PAPS).
Entry #s On File 4 Green Bars Broker entry matched (PAPS). Driver is clear to proceed.
Arrived 5 Dark Green Truck reported at border. Monitor for release.
Released 6 Green Bars Shipment released. Proceed to destination.
Cancelled 1 Red Bar Removed from CBP system. No action (unless error).

Status Definitions & Actions

Preparation & Transmission

Draft (1 Yellow Bar)

The manifest is created but has not been sent to CBP. The driver cannot go to the border.

  • Action: Review your data and click Sync with CBP.

Transmitted to CBP (2 Yellow Bars)

The data has been sent and BorderConnect is waiting for a response.

  • Action: Wait 1–2 minutes. If it remains stuck for over 30 minutes, contact Support.

CBP Returned Error (2 Brown Bars)

CBP has rejected the manifest due to incorrect or missing data.

  • Action: Check the History tab for the specific reject message, fix the error, and click Sync with CBP again.
  • Guide: How to Fix Rejected Manifests

On File (Ready for Border)

Preliminary Manifest On File (2 Light Blue Bars)

CBP has acknowledged the trip header but is waiting for the "End of Manifest" signal. This is common for Empty manifests or those with IITs.

  • Action: Wait a moment. It should automatically update to "Complete Manifest On File" shortly.

Complete Manifest On File (3 Blue Bars)

The manifest is fully accepted. If you are hauling Section 321s, IITs, or In-Bonds, the driver is good to go.

  • Note: If you have PAPS shipments, wait for the 4th green bar (Entry Numbers) before sending the driver.

Complete Manifest & Entry Numbers On File (4 Green Bars)

The Gold Standard. The manifest is on file, and the Customs Broker has successfully filed their entries (PAPS). These entries have matched with your manifest.

  • Action: Driver is fully cleared to proceed to the border.

At the Border

Truck Arrived at Border (5 Dark Green Bars)

The truck has physically arrived at the port and the driver’s badge/barcode has been scanned.

  • Meaning: The truck is currently at the booth or in secondary processing.
  • Action: If the truck remains in this status for a long time, the driver may be held or undergoing inspection.

Truck Released at Border (6 Green Bars)

Success! The shipment has been released and the driver is free to enter the United States.

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