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Status Query Feature (CBSA Shipments): Difference between revisions

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Created page with "{{note|This article is part of the BorderConnect PARS Software Guide|info}} {{#ev:youtube|0xLroOgEdJk|960|center|How to send and check the results of status queries in BorderConnect.}}This guide offers instructions on using '''BorderConnect's status query feature''' with BorderConnect's [https://www.borderconnect.com/pars-check/index.htm RNS-PARS software]. This feature asks CBSA for the status of a particular shipm..."
 
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{{note|This article is part of the [[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|BorderConnect PARS Software Guide]]|info}}
{{note|This article is part of the [[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|BorderConnect PARS Software Guide]]|info}}


{{#ev:youtube|0xLroOgEdJk|960|center|How to send and check the results of status queries in BorderConnect.}}This guide offers instructions on using '''BorderConnect's status query feature''' with BorderConnect's [https://www.borderconnect.com/pars-check/index.htm RNS-PARS software]. This feature asks CBSA for the status of a particular shipment. While [[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|BorderConnect PARS]] will provide you with status updates for your carrier code automatically, there are a few situations where it's useful to be able manually ask CBSA what they have in their system for a particular shipment. These include:
<div class="bc-wrap">
#Checking the status of another carrier's PARS. Because CBSA will only send you automatic updates for PARS with your own carrier code, you wouldn't get them when you're hauling freight under another carrier's PARS.
#Checking to make sure a PARS was cancelled or no longer on file. Because CBSA only sends updates when a PARS is accepted or released, you will not receive notice when the broker cancels a PARS or changes the cargo control number.
#Checking the status of a PARS if you have reason to believe that the status in BorderConnect is not accurate. e.g. recent CBSA downtime may have caused missed messages or a broker's website shows a PARS is already accepted by CBSA, but you do not see it on BorderConnect.


== Sending a Status Query ==
<div class="bc-article-hero">
<h1>Status Query Feature (CBSA Shipments)</h1>
<p>Request real-time status updates from CBSA for specific Cargo Control Numbers (PARS).</p>
<div class="bc-article-meta">
<span class="bc-article-pill"><i class="fas fa-question-circle"></i> Type: Compliance Tool</span>
<span class="bc-article-pill"><i class="fas fa-flag-canada"></i> System: CBSA RNS</span>
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To get started with the status query feature, select the option 'Send New Status Query' from the 'PARS Shipments' menu.
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[[File:Sendstatusquery1.jpg]]
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You will now be brought to a screen where you can enter the cargo control number that you want to get the status for. You will want to take care to enter the full number exactly as it appears on the PARS sticker or other document, with no spaces or special characters. Once you have the cargo control number entered, you can simply click the 'Send Status Query Request to CBSA' button.
<h2 style="margin-top: 0;">Overview</h2>
[[File:Sendstatusquery1.jpg|thumb|right|400px|Selecting Send Status Query from the PARS Shipments menu]]
<p>This guide offers instructions on using the <strong>Status Query Feature</strong> within BorderConnect's [https://www.borderconnect.com/pars-check/index.htm RNS-PARS software]. This tool allows you to manually ask CBSA for the official status of a specific shipment.</p>


[[File:Statusquery2.png|680px]]
<p>While BorderConnect PARS provides automatic updates for your own carrier code, there are specific situations where a manual query is necessary:</p>


This will bring you to the Status Query Search Page. This page allows you to see what's going on with all of your recent status queries, and can also be used to look up past status queries using the search feature.
<div class="bc-cleanlist">
1. <strong>Checking another carrier's PARS:</strong> CBSA only sends automatic updates for your own carrier code. If you are hauling freight for another carrier, you won't receive their RNS messages automatically.
2. <strong>Verifying cancellations:</strong> CBSA only sends updates when a PARS is "Accepted" or "Released." They do not notify you if a broker cancels a PARS or changes the Cargo Control Number (CCN). A status query can confirm if a shipment is "Not On File."
3. <strong>Resolving discrepancies:</strong> If you believe BorderConnect's status is out of date (e.g., due to CBSA system downtime or conflicting info on a broker's website), a status query forces a fresh update from CBSA.
</div>


The status query that you just sent will be listed as the first result, and it will say "Status Query Request transmitted with no response." It generally takes about 10-15 minutes for CBSA to respond to a status query, so you may want to leave the page to do something else and return to it later. When leave the page you can return to it at any time by selecting 'Status Query Search' under the 'PARS Shipments' menu.
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[[File:statusquery3.png|680px]]
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Sending a Status Query</h2>


After 10 or 15 minutes have gone by, you should check back at the search page to see what the response was for your status query. CBSA will respond saying the status is either not on file, accepted or released. In the case of an accepted or released response, the shipment will also appear under [[PARS_Shipments_Basic_Overview_(CBSA_Shipments)|Newest Shipments]] and/or [[PARS_Shipment_Search_Feature_(CBSA)|Shipment Search]], depending on the date. For users of BorderConnect ACI the accepted or released response will also link up with your manifest.
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<p>To start a new request, select <strong>Send New Status Query</strong> from the <strong>PARS Shipments</strong> menu.</p>


In the case of a not on file response, the shipment will be marked as purged if it was previously accepted.
[[File:Statusquery2.png|680px|thumb|center|Entering a Cargo Control Number for query]]


[[File:Statusquery4.png|680px]]
<p>On the entry screen, type the <strong>Cargo Control Number (CCN)</strong> you wish to check.
<br><em>Important: Enter the full number exactly as it appears on the documents, with no spaces or special characters.</em></p>


=== Other Ways of Sending a Status Query ===
<p>Click <strong>Send Status Query Request to CBSA</strong> to transmit the request.</p>
</div>


1. When sending a status query for a shipment that was previously accepted, a convenient shortcut is to click the View link for that shipment where it is listed under your Accepted Shipments, and then use the Send Status Query button from there. This will fill in the cargo control number for you on the send new status query page, so that you only have to press the send button to send it off.
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Viewing Results</h2>


[[File:Statusquery5.png|680px]]
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[[File:statusquery3.png|680px|thumb|center|Status Query Search Page]]
<p>After sending, you will be redirected to the <strong>Status Query Search Page</strong>. Your new query will appear at the top with the result: <em>"Status Query Request transmitted with no response."</em></p>


2. When preparing an [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest]] for another carrier's PARS, you can also send a status query from the ACI Shipment you are preparing. A 'Send Status Query' button will be located in the [[ACI_Shipment_Details_Page_(ACI_eManifest)|ACI Shipment Details Page]] for any ACI Shipment with a [[Carrier Code]] that is not part of your RNS (PARS Checking) profile.
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<strong>Wait Time:</strong> It generally takes about <strong>10-15 minutes</strong> for CBSA to respond. You can navigate away and check back later by selecting <strong>Status Query Search</strong> from the menu.
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[[File:Statusquery6.png|680px]]
<h3>Interpreting Responses</h3>
[[File:Statusquery4.png|680px|thumb|center|Received Status Query response]]
<p>When you check back, the "Result" column will display CBSA's official response:</p>
<div class="bc-cleanlist">
* <strong>Accepted / Released:</strong> The shipment is on file. It will automatically appear in your [[PARS_Shipments_Basic_Overview_(CBSA_Shipments)|Newest Shipments]] list. If you are using BorderConnect ACI, it will link to your manifest.
* <strong>Not On File:</strong> CBSA has no record of this number. If the shipment was previously showing as "Accepted" in your system, it will be marked as "Purged."
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<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Alternative Methods</h2>
 
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<h3>1. From an Existing Shipment</h3>
[[File:Statusquery5.png|680px|thumb|center|Querying from shipment details]]
<p>If a shipment is already listed in your <strong>Accepted Shipments</strong> list, click <strong>View</strong> to open the details. Use the <strong>Send Status Query</strong> button here to auto-fill the CCN, saving you from typing it manually.</p>
 
<h3>2. From ACI eManifest</h3>
[[File:Statusquery6.png|680px|thumb|center|Querying from ACI Shipment Details]]
<p>When preparing an [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest]] for another carrier's PARS, you can query directly from the <strong>[[ACI_Shipment_Details_Page_(ACI_eManifest)|ACI Shipment Details Page]]</strong>. This is available for any shipment where the Carrier Code is not part of your RNS profile.</p>
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[[Category:PARS Software Guide]]
[[Category:PARS Software Guide]]

Latest revision as of 16:41, 6 February 2026

🔖 This article is part of the BorderConnect PARS Software Guide

Status Query Feature (CBSA Shipments)

Request real-time status updates from CBSA for specific Cargo Control Numbers (PARS).

Type: Compliance Tool System: CBSA RNS

Overview

Selecting Send Status Query from the PARS Shipments menu

This guide offers instructions on using the Status Query Feature within BorderConnect's RNS-PARS software. This tool allows you to manually ask CBSA for the official status of a specific shipment.

While BorderConnect PARS provides automatic updates for your own carrier code, there are specific situations where a manual query is necessary:

1. Checking another carrier's PARS: CBSA only sends automatic updates for your own carrier code. If you are hauling freight for another carrier, you won't receive their RNS messages automatically. 2. Verifying cancellations: CBSA only sends updates when a PARS is "Accepted" or "Released." They do not notify you if a broker cancels a PARS or changes the Cargo Control Number (CCN). A status query can confirm if a shipment is "Not On File." 3. Resolving discrepancies: If you believe BorderConnect's status is out of date (e.g., due to CBSA system downtime or conflicting info on a broker's website), a status query forces a fresh update from CBSA.

Sending a Status Query

To start a new request, select Send New Status Query from the PARS Shipments menu.

Entering a Cargo Control Number for query

On the entry screen, type the Cargo Control Number (CCN) you wish to check.
Important: Enter the full number exactly as it appears on the documents, with no spaces or special characters.

Click Send Status Query Request to CBSA to transmit the request.

Viewing Results

Status Query Search Page

After sending, you will be redirected to the Status Query Search Page. Your new query will appear at the top with the result: "Status Query Request transmitted with no response."

Wait Time: It generally takes about 10-15 minutes for CBSA to respond. You can navigate away and check back later by selecting Status Query Search from the menu.

Interpreting Responses

Received Status Query response

When you check back, the "Result" column will display CBSA's official response:

  • Accepted / Released: The shipment is on file. It will automatically appear in your Newest Shipments list. If you are using BorderConnect ACI, it will link to your manifest.
  • Not On File: CBSA has no record of this number. If the shipment was previously showing as "Accepted" in your system, it will be marked as "Purged."

Alternative Methods

1. From an Existing Shipment

Querying from shipment details

If a shipment is already listed in your Accepted Shipments list, click View to open the details. Use the Send Status Query button here to auto-fill the CCN, saving you from typing it manually.

2. From ACI eManifest

Querying from ACI Shipment Details

When preparing an ACI eManifest for another carrier's PARS, you can query directly from the ACI Shipment Details Page. This is available for any shipment where the Carrier Code is not part of your RNS profile.

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