Correcting Rejected ACI eManifests (ACI eManifest)

🔖 This article is part of the BorderConnect ACI eManifest Guide

Correcting Rejected ACI eManifests

A troubleshooting guide for resolving "CBSA Returned Error" statuses and getting your manifest accepted.

Type: Troubleshooting Time: Varies

Overview

When CBSA rejects a Trip or Shipment, the Current Status updates to CBSA Returned Error, and a specific error message appears in the History/Status Messages section.

To fix the reject, you must locate the CBSA response message and follow the appropriate steps for that specific error.

Support Note: This guide covers common rejects. Complex scenarios involving multiple carriers or edge cases may require assistance. If unsure, contact BorderConnect Support at 800-596-5176.

Quick Fix Workflow

1 Identify the Error

• Open the Trip or Shipment showing CBSA Returned Error.
• Scroll to History/Status Messages.
• Locate the CBSA Response line.
• Note the Key Phrase (e.g., "Duplicate", "Shipment Not On File") and the Reference Number (e.g., CCN or Trip Number).

2 Apply the Fix

Find your error message in the sections below and apply the specific solution. Then, re-transmit:

• For Trip Rejects: Click Sync with CBSA on the eManifest Details page.
• For Shipment Rejects: Use Send New Shipment Request (if needed), then Sync with CBSA on the Trip.

🔍 Common Rejects at a Glance

Reject Message	Typical Meaning
Shipment Linked to Another Trip	The shipment is already attached to a different manifest.
Duplicate	The Trip Number or CCN has already been used.
Shipment Not On File	A shipment listed on the trip hasn't been accepted yet.
Invalid Status of Request	Trying to send a "New" request for something already on file.
Trip Port Does Not Match	Trip port differs from the shipment port.
Already Used	The number has been processed and cannot be reused.

Detailed Solutions

❌ Reject: Shipment Linked to Another Trip

What it means: The Cargo Control Number (CCN) listed in the error is currently attached to a different trip in CBSA's system.

Example: Trip [12340009189] Rejected Cargo Control Number: Shipment Linked to Another Trip on 1234PARS008698

How to Fix:

• Step 1: Locate the original trip where this shipment was previously linked.
• Step 2: On that original trip, click Sync with CBSA to update it (this tells CBSA the shipment is no longer there).
• Step 3: Once the original trip update is accepted, return to your current (rejected) trip.
• Step 4: Click Sync with CBSA to successfully link the shipment.

If Original Trip is Arrived: If the old trip is already released, you cannot update it. You must assign a New CCN to the shipment on the new trip and re-send it as a new shipment.

❌ Reject: Duplicate / Number Already Used

What it means: CBSA detected a conflict. A Trip Number cannot be used as a CCN, and a CCN cannot be used as a Trip Number. Or, the number simply exists already.

Example: Trip [1234114000] Rejected Client Supplied Request Id: Duplicate on 1234114000

How to Fix:

• Step 1: Change the conflicting Trip Number or Cargo Control Number to a new, unique value.
• Step 2: Re-transmit.

   * Trip Reject: Click Sync with CBSA.
   * Shipment Reject: Click Send New Shipment Request inside the shipment, then Sync the trip.

❌ Reject: Cannot Cancel, Shipment Is Linked to a Trip

What it means: You tried to cancel a shipment, but CBSA still sees it attached to a trip.

How to Fix:

• Scenario A (Cancelling Manifest): The Trip cancel likely worked, but the shipment didn't. Simply go to the Shipment Details page and click Send Cancel/Delete Shipment Request again.
• Scenario B (Removing Shipment): You must remove the shipment from the trip profile first, send the trip update, then cancel the shipment.

❌ Reject: Shipment Not On File

What it means: The Trip is trying to link to a shipment that CBSA doesn't have yet.

Example: Trip [123400104] Rejected Cargo Control Number: Shipment Not On File on 1234PARS108098

How to Fix:

• Step 1: Check the status of the shipment referenced in the error.
• Step 2: If it is Draft or Rejected, open the shipment and click Send New Shipment Request.
• Step 3: Once the shipment is accepted, return to the trip and click Sync with CBSA.

❌ Reject: Invalid Status of Request

What it means: You tried to send a request type (like "New" or "Cancel") that isn't allowed for the manifest's current state in CBSA's system.

Common Scenarios & Fixes:

Scenario	Fix
Re-sending an accepted manifest	No action needed. CBSA already has it. If you made changes, use Sync with CBSA instead.
Updating a Cancelled item	CBSA won't update cancelled items. You must re-send it as New (Sync with CBSA).
First time sending	The number may exist in another system (Portal). Assign a new Trip/CCN and re-send.

❌ Reject: Trip Port Does Not Match Shipment Port

What it means: The Trip's "First Canadian Port of Entry" is different from the Port listed on one of the shipments. They must match.

How to Fix:

• Step 1: Edit the Trip and ensure the Port is correct.
• Step 2: Edit all Shipments and ensure their Port matches the Trip.
• Step 3: Click Sync with CBSA. (Do not use legacy "Change Trip Only" as it won't update the shipments).

❌ Reject: Not On File

What it means: You tried to Cancel or Change something that CBSA says doesn't exist.

How to Fix:

• If Cancelling: No action needed. CBSA confirms it's not there.
• If Changing: Re-send the data as New (Sync with CBSA).
• If Renumbering: You likely changed a number and tried to send a "Change". You must revert the number, cancel the old one, create a new one, and send that as New.

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