E-Manifest Tracking Feature (ACE and ACI eManifest): Difference between revisions
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|title=How to Track eManifest Status Alerts {{!}} BorderConnect Support Wiki | |||
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|keywords=track ACE manifest, track ACI eManifest, CBP status alerts, CBSA email notifications, cross-border productivity, eManifest tracking feature, BorderConnect alerts, real-time customs responses | |||
|description=Learn how to use BorderConnect's eManifest Tracking feature to receive real-time email alerts and on-screen notifications for CBP and CBSA customs responses. | |||
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{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}} | {{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}} | ||
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[[File:Tracking1.jpg|thumb|center|Selecting "Track eManifest" from the menu]] | [[File:Tracking1.jpg|thumb|center|800px|Selecting "Track eManifest" from the menu]] | ||
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<strong>Result:</strong> A shortcut link immediately appears under the main menu. | <strong>Result:</strong> A shortcut link immediately appears under the main menu. | ||
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[[File:Tracking2.png|thumb|center|Tracking shortcuts appear under the menu]] | [[File:Tracking2.png|thumb|center|800px|Tracking shortcuts appear under the menu]] | ||
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<h3>Viewing Who Is Tracking</h3> | <h3>Viewing Who Is Tracking</h3> | ||
<p>At the bottom of the manifest details page, the <strong>People Tracking</strong> section displays a list of all users currently monitoring that file.</p> | <p>At the bottom of the manifest details page, the <strong>People Tracking</strong> section displays a list of all users currently monitoring that file.</p> | ||
[[File:Tracking3.png|thumb|center|List of users tracking the manifest]] | [[File:Tracking3.png|thumb|center|800px|List of users tracking the manifest]] | ||
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[[File:Tracking4.jpg|thumb|center|Untracking from the menu]] | [[File:Tracking4.jpg|thumb|center|800px|Untracking from the menu]] | ||
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Latest revision as of 17:36, 24 February 2026
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🔖 This article is part of the BorderConnect Software User Guide |
eManifest Tracking Feature
A productivity tool that provides real-time alerts and shortcuts for monitoring sensitive manifests.
Overview
The eManifest Tracking Feature allows users to receive real-time updates whenever customs responses are received for a specific manifest.
Instead of manually refreshing or repeatedly checking a status, tracking automatically notifies you via:
- 📧 Email alerts for every new response.
- 🚨 On-screen indicators (three red exclamation marks).
- 🔗 Shortcut links for one-click access.
💡 When Should You Use Tracking?
| Scenario | Why Tracking Helps |
|---|---|
| Cancelling & Resending | You must wait for the "Cancel Accepted" response before resending. Tracking alerts you the second it happens. |
| Time-Sensitive Shipments | Ensures you know immediately if a release or reject occurs. |
| Waiting for Corrections | Prevents delays while waiting for CBSA/CBP to process an amendment. |
| Multi-Tasking | Allows you to work on other files while keeping an eye on urgent ones via the shortcut bar. |
How to Track a Manifest
1 Activate Tracking
Open the ACI or ACE manifest you want to monitor.
- Hover over the Track button at the top of the page.
- Select Track eManifest (or "With Note" to add a reminder).
Result: A shortcut link immediately appears under the main menu.
2 Monitor Responses
Once active, you don't need to stay on the page.
- Visual Alert: 🚨 Three red exclamation marks appear beside the shortcut link when a new response arrives.
- Email Alert: You will receive an email notification for every status change.
Managing Tracking
Viewing Who Is Tracking
At the bottom of the manifest details page, the People Tracking section displays a list of all users currently monitoring that file.
Stopping (Untracking)
When you are finished, remove the tracking to clear your shortcut bar.
Option 1: Shortcut Bar
Click the small [x] beside the manifest link in your top menu bar. This removes it instantly.
Option 2: Track Menu
Hover over the Track button on the manifest page and select Untrack Manifest.
