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ACE Manifest Status Guide (ACE Manifest): Difference between revisions

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{{note|This article is part of the [[ACE_Manifest_Software_User_Guide_(CBP)|BorderConnect ACE Manifest Guide]]|info}}
{{note|This article is part of the [[ACE_Manifest_Software_User_Guide_(CBP)|BorderConnect ACE Manifest Guide]]|info}}


[[Image:Ace-emanifest-statuses.png|400px|thumb|right|A list of different ACE Manifest statuses in BorderConnect]]Unique to BorderConnect [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest software], an '''ACE Manifest Status''' is a color coded object within the ACE Manifest Details page and the ACE Manifest Search Page that helps users easily determine the eManifest's current state with U.S. Customs and Border Protection.
<div class="bc-wrap">


ACE Manifest status will update automatically either when the ACE Manifest is transmitted or receives a specific response from CBP thereby updating the manifest status.
<div class="bc-article-hero">
<h1>ACE Manifest Statuses</h1>
<p>A visual guide to understanding the processing stages of your ACE eManifest in BorderConnect.</p>
<div class="bc-article-meta">
<span class="bc-article-pill"><i class="fas fa-traffic-light"></i> Type: Status Indicators</span>
<span class="bc-article-pill"><i class="fas fa-desktop"></i> Software Feature</span>
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</div>


== List of ACE Manifest Status ==
<div class="bc-card">


;Draft
<h2 style="margin-top: 0;">Overview</h2>
:(One Yellow Bar) The ACE Manifest is currently active but has not been transmitted to CBP yet. It's recommended to finish entering data for the eManifest and send it to CBP using the Sync with CBP button from the ACE eManifest Details page.
[[Image:Ace-emanifest-statuses.png|thumb|right|Color-coded ACE Manifest statuses in BorderConnect]]
<p>In BorderConnect, every ACE eManifest features a <strong>status bar</strong> that visually represents its current processing stage with U.S. Customs and Border Protection (CBP). These statuses update automatically in real-time as data is transmitted, accepted, or processed at the border.</p>


;Cancelled Manifest
<p>You can find these indicators on the <strong>ACE Manifest Details Page</strong> and the <strong>ACE Manifest Search Page</strong>.</p>
:(One Red Bar) The ACE Manifest which was previously submitted to CBP has now been cancelled and the eManifest has been removed from customs system. To receive a Cancelled Manifest status a user must have transmitted a Cancel eManifest from the top of the ACE eManifest Details page and subsequently received a successful cancelled message from CBP.


;Transmitted to CBP
<div class="bc-did-you-know" style="margin-top: 15px;">
:(Two Yellow Bars) The ACE Manifest was recently transmitted to CBP but has not received a response yet. During normal operation a response will usually arrive in 1-2 minutes upon transmitting the ACE Manifest to CBP. This status is common when initially sending your eManifest to CBP.
<strong>Color Logic:</strong> Generally, <strong>Yellow</strong> indicates action is needed or pending, <strong>Blue</strong> indicates the manifest is on file, and <strong>Green</strong> indicates broker clearance or release. <strong>Brown/Red</strong> indicates errors or cancellations.
</div>


;Preliminary Manifest On File With CBP
<div style="clear: both;"></div>
:(Two Light Blue Bars) This status is common when filing an ACE eManifest with either an eManifest containing [[Instruments_of_International_Traffic_(CBP_Shipment_Type)|Instruments of International Traffic (IIT)]], or when filing an ACE eManifest without a shipment, such as empty ACE eManifests. When an ACE eManifest is in a ''Preliminary'' state it will be followed by automatically transmitting an '''End of Manifest''' message which will lead to the status being updated to '''Complete Manifest on File with CBP''' after CBP accepts the ACE.
</div>


;CBP Returned Error
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Quick Status Reference</h2>
:(Two Brown Bars) This status indicates that the ACE Manifest has returned an error message back from CBP after either transmitting the initial manifest to CBP or revising information on your manifest and re-syncing the ACE with CBP. In cases like this it's important to determine what the error is and to resolve the issue before re-syncing the ACE Manifest with CBP. Insight on the error or reject message is provided in the ACE eManifest History section of the ACE eManifest Details Page. A quick chat or call with BorderConnect eManifest Support can also guide you to resolve the error. To learn how to resolve common ACE Manifest rejects visit the [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]] Guide.


;Complete Manifest On File With CBP
<div class="bc-card">
:(Three Blue Bars) This status means that the ACE Manifest is accepted and on file with CBP. If the ACE Manifest does not have a PAPS or In-Bond shipment then this status indicates that the driver is ready to approach the border.
<table class="wikitable" style="width: 100%;">
<tr>
<th style="width: 25%;">Status</th>
<th style="width: 15%;">Visual</th>
<th>Meaning</th>
<th>Action Required</th>
</tr>
<tr>
<td><strong>Draft</strong></td>
<td><span style="color: #ffc107;">1 Yellow Bar</span></td>
<td>Not yet sent to CBP.</td>
<td>Complete data and click Sync.</td>
</tr>
<tr>
<td><strong>Transmitted</strong></td>
<td><span style="color: #ffc107;">2 Yellow Bars</span></td>
<td>Sent; awaiting CBP response.</td>
<td>Wait 1-2 minutes for reply.</td>
</tr>
<tr>
<td><strong>Preliminary</strong></td>
<td><span style="color: #17a2b8;">2 Light Blue</span></td>
<td>Trip accepted; processing shipments.</td>
<td>Wait for "End of Manifest" cycle.</td>
</tr>
<tr>
<td><strong>Error (Rejected)</strong></td>
<td><span style="color: #795548;">2 Brown Bars</span></td>
<td>Rejected by CBP.</td>
<td>Fix error and Re-Sync.</td>
</tr>
<tr>
<td><strong>Complete On File</strong></td>
<td><span style="color: #007bff;">3 Blue Bars</span></td>
<td>Manifest accepted by CBP.</td>
<td>Driver may proceed (if no PAPS).</td>
</tr>
<tr>
<td><strong>Entry #s On File</strong></td>
<td><span style="color: #28a745;">4 Green Bars</span></td>
<td>Broker entry matched (PAPS).</td>
<td>Driver is clear to proceed.</td>
</tr>
<tr>
<td><strong>Arrived</strong></td>
<td><span style="color: #1e7e34;">5 Dark Green</span></td>
<td>Truck reported at border.</td>
<td>Monitor for release.</td>
</tr>
<tr>
<td><strong>Released</strong></td>
<td><span style="color: #28a745;">6 Green Bars</span></td>
<td>Shipment released.</td>
<td>Proceed to destination.</td>
</tr>
<tr>
<td><strong>Cancelled</strong></td>
<td><span style="color: #dc3545;">1 Red Bar</span></td>
<td>Removed from CBP system.</td>
<td>No action (unless error).</td>
</tr>
</table>
</div>


;Complete Manifest And Entry Numbers On File With CBP
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Status Definitions & Actions</h2>
:(Four Green Bars) This status is common when the ACE Manifest has a PAPS shipment. This means that an entry number has been processed and certified by CBP from the customs broker and that the driver is now clear to approach the border. For PAPS shipments an entry number will also be provided in the ACE eManifest history section of the ACE eManifest Details page.


;Truck Arrived at Border
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:(Five Dark Green Bars) This status means that the driver has been reported as arrived at the Port of Arrival by the CBP officer. Typically when the ACE has been reported as arrived the driver is held at the border, either because there is an issue with the ACE Manifest, the driver or is held as they are awaiting a secondary inspection before being released. It's recommended to reach out to the driver and determine why the status is in an arrived state and to resolve the issue. If there is an issue with the ACE Manifest (as provided by the CBP officer), it's recommended to reach out to BorderConnect eManifest Support so they can help resolve the issue.
<h3><i class="fas fa-pen-square"></i> Preparation & Transmission</h3>


;Truck Released at Border
<h4>Draft (1 Yellow Bar)</h4>
:(Six Green Bars) This means that the ACE Manifest has been successfully released by the CBP officer at the Port of Arrival and the shipment is headed to it's final destination within the U.S. No further action is required.
<p>The manifest is created but has not been sent to CBP. The driver <strong>cannot</strong> go to the border.</p>
<div class="bc-cleanlist">
* <strong>Action:</strong> Review your data and click <strong>Sync with CBP</strong>.
</div>
 
<h4>Transmitted to CBP (2 Yellow Bars)</h4>
<p>The data has been sent and BorderConnect is waiting for a response.</p>
<div class="bc-cleanlist">
* <strong>Action:</strong> Wait 1–2 minutes. If it remains stuck for over 30 minutes, contact Support.
</div>
 
<h4>CBP Returned Error (2 Brown Bars)</h4>
<p>CBP has rejected the manifest due to incorrect or missing data.</p>
<div class="bc-cleanlist">
* <strong>Action:</strong> Check the <strong>History</strong> tab for the specific reject message, fix the error, and click <strong>Sync with CBP</strong> again.
* <strong>Guide:</strong> [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|How to Fix Rejected Manifests]]
</div>
</div>
 
<div class="bc-card" style="margin-top: 20px;">
<h3><i class="fas fa-check-circle"></i> On File (Ready for Border)</h3>
 
<h4>Preliminary Manifest On File (2 Light Blue Bars)</h4>
<p>CBP has acknowledged the trip header but is waiting for the "End of Manifest" signal. This is common for <strong>Empty</strong> manifests or those with <strong>IITs</strong>.</p>
<div class="bc-cleanlist">
* <strong>Action:</strong> Wait a moment. It should automatically update to "Complete Manifest On File" shortly.
</div>
 
<h4>Complete Manifest On File (3 Blue Bars)</h4>
<p>The manifest is fully accepted. If you are hauling <strong>Section 321s</strong>, <strong>IITs</strong>, or <strong>In-Bonds</strong>, the driver is good to go.</p>
<div class="bc-cleanlist">
* <strong>Note:</strong> If you have <strong>PAPS</strong> shipments, wait for the 4th green bar (Entry Numbers) before sending the driver.
</div>
 
<h4>Complete Manifest & Entry Numbers On File (4 Green Bars)</h4>
<p><strong>The Gold Standard.</strong> The manifest is on file, and the Customs Broker has successfully filed their entries (PAPS). These entries have matched with your manifest.</p>
<div class="bc-cleanlist">
* <strong>Action:</strong> Driver is fully cleared to proceed to the border.
</div>
</div>
 
<div class="bc-card" style="margin-top: 20px;">
<h3><i class="fas fa-flag-checkered"></i> At the Border</h3>
 
<h4>Truck Arrived at Border (5 Dark Green Bars)</h4>
<p>The truck has physically arrived at the port and the driver’s badge/barcode has been scanned.</p>
<div class="bc-cleanlist">
* <strong>Meaning:</strong> The truck is currently at the booth or in secondary processing.
* <strong>Action:</strong> If the truck remains in this status for a long time, the driver may be held or undergoing inspection.
</div>
 
<h4>Truck Released at Border (6 Green Bars)</h4>
<p>Success! The shipment has been released and the driver is free to enter the United States.</p>
</div>
 
{{AppPromo}}
 
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[[Category:ACE Manifest Guide]]
[[Category:ACE Manifest Guide]]

Latest revision as of 16:09, 5 February 2026

🔖 This article is part of the BorderConnect ACE Manifest Guide

ACE Manifest Statuses

A visual guide to understanding the processing stages of your ACE eManifest in BorderConnect.

Type: Status Indicators Software Feature

Overview

Color-coded ACE Manifest statuses in BorderConnect

In BorderConnect, every ACE eManifest features a status bar that visually represents its current processing stage with U.S. Customs and Border Protection (CBP). These statuses update automatically in real-time as data is transmitted, accepted, or processed at the border.

You can find these indicators on the ACE Manifest Details Page and the ACE Manifest Search Page.

Color Logic: Generally, Yellow indicates action is needed or pending, Blue indicates the manifest is on file, and Green indicates broker clearance or release. Brown/Red indicates errors or cancellations.

Quick Status Reference

Status Visual Meaning Action Required
Draft 1 Yellow Bar Not yet sent to CBP. Complete data and click Sync.
Transmitted 2 Yellow Bars Sent; awaiting CBP response. Wait 1-2 minutes for reply.
Preliminary 2 Light Blue Trip accepted; processing shipments. Wait for "End of Manifest" cycle.
Error (Rejected) 2 Brown Bars Rejected by CBP. Fix error and Re-Sync.
Complete On File 3 Blue Bars Manifest accepted by CBP. Driver may proceed (if no PAPS).
Entry #s On File 4 Green Bars Broker entry matched (PAPS). Driver is clear to proceed.
Arrived 5 Dark Green Truck reported at border. Monitor for release.
Released 6 Green Bars Shipment released. Proceed to destination.
Cancelled 1 Red Bar Removed from CBP system. No action (unless error).

Status Definitions & Actions

Preparation & Transmission

Draft (1 Yellow Bar)

The manifest is created but has not been sent to CBP. The driver cannot go to the border.

  • Action: Review your data and click Sync with CBP.

Transmitted to CBP (2 Yellow Bars)

The data has been sent and BorderConnect is waiting for a response.

  • Action: Wait 1–2 minutes. If it remains stuck for over 30 minutes, contact Support.

CBP Returned Error (2 Brown Bars)

CBP has rejected the manifest due to incorrect or missing data.

  • Action: Check the History tab for the specific reject message, fix the error, and click Sync with CBP again.
  • Guide: How to Fix Rejected Manifests

On File (Ready for Border)

Preliminary Manifest On File (2 Light Blue Bars)

CBP has acknowledged the trip header but is waiting for the "End of Manifest" signal. This is common for Empty manifests or those with IITs.

  • Action: Wait a moment. It should automatically update to "Complete Manifest On File" shortly.

Complete Manifest On File (3 Blue Bars)

The manifest is fully accepted. If you are hauling Section 321s, IITs, or In-Bonds, the driver is good to go.

  • Note: If you have PAPS shipments, wait for the 4th green bar (Entry Numbers) before sending the driver.

Complete Manifest & Entry Numbers On File (4 Green Bars)

The Gold Standard. The manifest is on file, and the Customs Broker has successfully filed their entries (PAPS). These entries have matched with your manifest.

  • Action: Driver is fully cleared to proceed to the border.

At the Border

Truck Arrived at Border (5 Dark Green Bars)

The truck has physically arrived at the port and the driver’s badge/barcode has been scanned.

  • Meaning: The truck is currently at the booth or in secondary processing.
  • Action: If the truck remains in this status for a long time, the driver may be held or undergoing inspection.

Truck Released at Border (6 Green Bars)

Success! The shipment has been released and the driver is free to enter the United States.

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