ACE Manifest Status Guide (ACE Manifest): Difference between revisions

(One intermediate revision by the same user not shown)

Line 14:

;Transmitted to CBP

:(Two Yellow Bars) The ACE Manifest was recently transmitted to CBP but has not received a response yet. During normal operation a response will usually arrive in 1-2 minutes upon transmitting the ACE Manifest to CBP. This status is common when initially sending your eManifest to CBP.

:(Two Yellow Bars) The ACE Manifest was recently transmitted to CBP but has not received a response yet. During normal operation a response will usually arrive in 1-2 minutes upon transmitting the ACE Manifest to CBP. This status is common when initially sending your eManifest to CBP or syncing an ACE Manifest that you recently made changes to.

;Preliminary Manifest On File With CBP

Line 20:

;CBP Returned Error

:(Two Brown Bars) This status indicates that the ACE Manifest has returned an error message back from CBP after either transmitting the initial manifest to CBP or revising information on your manifest and re-syncing the ACE with CBP. In cases like this it's important to determine what the error is and to resolve the issue before re-syncing the ACE Manifest with CBP. Insight on the error or reject message is provided in the ACE eManifest History section of the ACE eManifest Details Page. A quick chat or call with BorderConnect eManifest Support can also guide you to resolve the error. To learn how to resolve common ACE Manifest rejects visit the [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]] Guide.

:(Two Brown Bars) This status indicates that the ACE Manifest has returned an error message back from CBP after either transmitting the initial manifest to CBP or revising information on your manifest and re-syncing the ACE with CBP. In cases like this it's important to determine what the error is and to resolve the issue before re-syncing the ACE Manifest with CBP. Insight on the error or reject message is provided in the ACE eManifest History section of the ACE eManifest Details Page. A quick chat or call with [https://borderconnect.com/contact-us.htm BorderConnect eManifest Support] can also guide you to resolve the error. To learn how to resolve common ACE Manifest rejects visit the [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]] Guide.

;Complete Manifest On File With CBP

@@ Line 14: / Line 14: @@
 ;Transmitted to CBP
-:(Two Yellow Bars) The ACE Manifest was recently transmitted to CBP but has not received a response yet. During normal operation a response will usually arrive in 1-2 minutes upon transmitting the ACE Manifest to CBP. This status is common when initially sending your eManifest to CBP.
+:(Two Yellow Bars) The ACE Manifest was recently transmitted to CBP but has not received a response yet. During normal operation a response will usually arrive in 1-2 minutes upon transmitting the ACE Manifest to CBP. This status is common when initially sending your eManifest to CBP or syncing an ACE Manifest that you recently made changes to.
 ;Preliminary Manifest On File With CBP
@@ Line 20: / Line 20: @@
 ;CBP Returned Error
-:(Two Brown Bars) This status indicates that the ACE Manifest has returned an error message back from CBP after either transmitting the initial manifest to CBP or revising information on your manifest and re-syncing the ACE with CBP. In cases like this it's important to determine what the error is and to resolve the issue before re-syncing the ACE Manifest with CBP. Insight on the error or reject message is provided in the ACE eManifest History section of the ACE eManifest Details Page. A quick chat or call with BorderConnect eManifest Support can also guide you to resolve the error. To learn how to resolve common ACE Manifest rejects visit the [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]] Guide.
+:(Two Brown Bars) This status indicates that the ACE Manifest has returned an error message back from CBP after either transmitting the initial manifest to CBP or revising information on your manifest and re-syncing the ACE with CBP. In cases like this it's important to determine what the error is and to resolve the issue before re-syncing the ACE Manifest with CBP. Insight on the error or reject message is provided in the ACE eManifest History section of the ACE eManifest Details Page. A quick chat or call with [https://borderconnect.com/contact-us.htm BorderConnect eManifest Support] can also guide you to resolve the error. To learn how to resolve common ACE Manifest rejects visit the [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]] Guide.
 ;Complete Manifest On File With CBP