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|title=BorderConnect Support Wiki {{!}} ACE & ACI eManifest Guides
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|keywords=BorderConnect wiki, ACE manifest guide, ACI eManifest support, U.S. in-bond filing, customs compliance software, cross-border trucking, PARS tracking, PAPS labels, CBSA, CBP
|description=Welcome to the official BorderConnect Support Wiki. Explore comprehensive guides, troubleshooting steps, and video tutorials for ACE Manifests, ACI eManifests, and cross-border customs compliance.
}}
__NOTITLE____NOTOC____NOEDITSECTION__<div class="bc-wrap"><div class="bc-hero">
<h1>How can we help you?</h1>
<p>Search the [[BorderConnect_Wiki:About|<span style="color:white; text-decoration:underline;">BorderConnect</span>]] Knowledge Base or browse the guides below.</p>


<div class="bc-wrap">
<div id="bc-hero-search"></div>


<div class="bc-hero">
<div class="bc-hero-pills"><span class="plainlinks">[[ACI_eManifest_Software_User_Guide_(CBSA)|<span class="bc-hero-pill">ACI eManifest Software User Guide</span>]]</span><span class="plainlinks">[[ACE_Manifest_Software_User_Guide_(CBP)|<span class="bc-hero-pill">ACE Manifest Software User Guide</span>]]</span><span class="plainlinks">[[US_In_Bond_Manager_Guide_(CBP)|<span class="bc-hero-pill">U.S. In-Bond Manager Guide</span>]]</span><span class="plainlinks">[[PARS_(CBSA_Shipment_Type)|<span class="bc-hero-pill">PARS (CBSA Shipment Type)</span>]]</span><span class="plainlinks">[[PAPS_(CBP_Shipment_Type)|<span class="bc-hero-pill">PAPS (CBP Shipment Type)</span>]]</span><span class="plainlinks">[[Correcting_Rejected_ACI_eManifests_(ACI_eManifest)|<span class="bc-hero-pill">Correcting Rejected ACI eManifests</span>]]</span><span class="plainlinks">[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|<span class="bc-hero-pill">Correcting Rejected ACE Manifests</span>]]</span><span class="plainlinks">[[BorderConnect_Software_User_Guide|<span class="bc-hero-pill">BorderConnect Software User Guide</span>]]</span></div>
  <div class="bc-hero-content">
 
    <h1>BorderConnect Support</h1>
<div class="bc-meta">
    <p>The complete resource for highway carriers, from getting started to expert compliance.</p>
Browsing [[Special:Statistics|{{NUMBEROFARTICLES}} articles]] and [[Special:MediaStatistics|{{NUMBEROFFILES}} images]] for BorderConnect customers.
   
</div>
    <div class="bc-hero-search">
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      <div class="bc-pillrow">
 
        <span class="bc-pill">[[BorderConnect_Software_User_Guide|Software Guide]]</span>
<div class="bc-2col">
        <span class="bc-pill">[[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest]]</span>
<div class="bc-card">
        <span class="bc-pill">[[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest]]</span>
<h2>{{Icon|rocket|color=#266065}} New to BorderConnect?</h2>
        <span class="bc-pill">[[Customs_Compliance_Guide_(CBP_and_CBSA)|Compliance]]</span>
<div class="bc-subtle">Start here to get compliant fast with the least friction.</div>
      </div>
 
    </div>
<div class="bc-btngrid">
  </div>
 
  <div class="bc-hero-meta">
<div class="bc-btn">
    [[Special:Statistics|{{NUMBEROFARTICLES}}]] articles available
<div class="bc-btn-icon">{{Icon|clipboard-list}}</div>
  </div>
<div class="bc-btn-content">
<strong>Step 1: Onboarding</strong>
[[BorderConnect_Onboarding_and_Readiness_Guide|Readiness Guide]]
</div>
</div>
 
<div class="bc-btn">
<div class="bc-btn-icon">{{Icon|user-plus}}</div>
<div class="bc-btn-content">
<strong>Step 2: Registering</strong>
[[How_To_Register_With_BorderConnect|Register Account]]
</div>
</div>
 
<div class="bc-btn">
<div class="bc-btn-icon">{{Icon|laptop-code}}</div>
<div class="bc-btn-content">
<strong>Step 3: The Basics</strong>
[[BorderConnect_Software_User_Guide|Software User Guide]]
</div>
</div>
 
<div class="bc-btn">
<div class="bc-btn-icon">{{Icon|canadian-maple-leaf|type=fa-brands}}</div>
<div class="bc-btn-content">
<strong>Step 4: First ACI</strong>
[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Create ACI Manifest]]
</div>
</div>
 
<div class="bc-btn">
<div class="bc-btn-icon">{{Icon|flag-usa}}</div>
<div class="bc-btn-content">
<strong>Step 5: First ACE</strong>
[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Create ACE Manifest]]
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</div>
 
</div>
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<h2>{{Icon|toolbox|color=#266065}} Common Tasks</h2>
<div class="bc-subtle">Quick links to what you are trying to accomplish today.</div>


  <div class="bc-card">
<div class="bc-btngrid">
    <div class="bc-card-header bc-bg-onboard">
      <h2>🚀 New to BorderConnect?</h2>
    </div>
    <div class="bc-card-body">
      <div class="bc-subtle">Start here to get compliant with the least friction.</div>
     
      <div class="bc-action-list">
        [[BorderConnect_Software_User_Guide|<div class="bc-action-item"><strong>1. Learn the Basics</strong><span>Overview of the software interface</span></div>]]
        [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|<div class="bc-action-item"><strong>2. The Workflow</strong><span>Understand how eManifests work</span></div>]]
        [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|<div class="bc-action-item"><strong>3. First ACI (Canada)</strong><span>Create your first Canadian manifest</span></div>]]
        [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|<div class="bc-action-item"><strong>4. First ACE (USA)</strong><span>Create your first US manifest</span></div>]]
      </div>


      <div class="bc-divider"></div>
<div class="bc-btn">
      <div class="bc-subtle">
<div class="bc-btn-icon">{{Icon|screwdriver-wrench}}</div>
        <strong>Video Tutorials:</strong>
<div class="bc-btn-content">
        * [https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest]
[[Correcting Rejected ACI eManifests (ACI eManifest)|Fix a Rejected ACI]]
        * [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest]
</div>
      </div>
</div>
    </div>
  </div>


  <div class="bc-card">
<div class="bc-btn">
    <div class="bc-card-header bc-bg-ref">
<div class="bc-btn-icon">{{Icon|screwdriver-wrench}}</div>
      <h2>⚡️ I need to...</h2>
<div class="bc-btn-content">
    </div>
[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Fix a Rejected ACE]]
    <div class="bc-card-body">
</div>
      <div class="bc-subtle">Jump directly to the specific task you are working on.</div>
</div>


      <div class="bc-tag-grid">
<div class="bc-btn">
        [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|<span class="bc-tag">Submit ACI eManifest</span>]]
<div class="bc-btn-icon">{{Icon|print}}</div>
        [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|<span class="bc-tag">Submit ACE Manifest</span>]]
<div class="bc-btn-content">
        [[Correcting Rejected ACI eManifests (ACI eManifest)|<span class="bc-tag">Fix Rejected ACI</span>]]
[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|Print Lead Sheets]]
        [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|<span class="bc-tag">Fix Rejected ACE</span>]]
</div>
        [[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|<span class="bc-tag">Print Lead Sheets</span>]]
</div>
        [[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|<span class="bc-tag">Resync Manifest</span>]]
        [[US_In_Bond_Manager_Guide_(CBP)|<span class="bc-tag">File In-Bond (7512)</span>]]
        [[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|<span class="bc-tag">Track Status</span>]]
      </div>


      <div class="bc-divider"></div>
<div class="bc-btn">
      <div class="bc-alert">
<div class="bc-btn-icon">{{Icon|magnifying-glass-location}}</div>
        <strong>Tip:</strong> Use the search bar (top right) for specific error codes or terms like "PARS", "Port Code", or "Diversion".
<div class="bc-btn-content">
      </div>
[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|Track Shipment Status]]
    </div>
</div>
  </div>
</div>


<div class="bc-btn">
<div class="bc-btn-icon">{{Icon|arrows-rotate}}</div>
<div class="bc-btn-content">
[[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|Sync & Edit Manifest]]
</div>
</div>
</div>


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<div class="bc-btn">
  <div class="bc-card bc-flex-card">
<div class="bc-btn-icon">{{Icon|file-pen}}</div>
    <div class="bc-card-header"><h3>Featured Article</h3></div>
<div class="bc-btn-content">
    <div class="bc-card-body">
[[US_In_Bond_Manager_Guide_(CBP)|File U.S. In-Bond]]
      <div style="display:flex; gap:15px; align-items:flex-start;">
</div>
        <div style="flex:1;">
</div>
          '''Import Wizard Guide'''<br>
          Easily import internal company data (shippers, consignees, drivers) directly into BorderConnect to save time on data entry.
          <div style="margin-top:8px;">[[Import_Wizard_(ACE_and_ACI_eManifest)|Read full article →]]</div>
        </div>
        <div style="width: 120px;">[[File:File-import-wizard-home-screen.jpg|frameless|120px]]</div>
      </div>
    </div>
  </div>


  <div class="bc-card bc-flex-card">
    <div class="bc-card-header"><h3>Featured Video</h3></div>
    <div class="bc-card-body">
        '''QP In-Bond Filing'''<br>
        A step-by-step walkthrough of the new In-Bond workflow.
        <div style="margin-top:10px;">{{#ev:youtube|p-RKs3izmCs|300|left}}</div>
    </div>
  </div>
</div>
</div>


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       <h2 style="margin-top: 0;">{{Icon|circle-play|color=#266065}} Video Tutorials</h2>
       <h2 class="bc-section-title">🇨🇦 ACI eManifest Guide</h2>
       <div class="bc-subtle" style="margin-bottom: 25px;">Watch step-by-step walkthroughs to master the platform.</div>
       <ul class="bc-link-list">
        <li>[[ACI_eManifest_Software_User_Guide_(CBSA)|ACI Software User Guide]]</li>
        <li>[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating ACI eManifest]]</li>
        <li>[[Correcting Rejected ACI eManifests (ACI eManifest)|Fixing Rejections]]</li>
        <li>[[In Bond (CBSA Shipment Type)|In-Bond Shipments (Canada)]]</li>
        <li>[[CBSA Highway Ports|CBSA Port Codes]]</li>
      </ul>
        
        
       <div class="bc-tip-box">
       <div class="bc-cleanlist">
         <strong>Did you know...</strong>
         <ul>
        When reporting an [[In_Bond_(CBSA_Shipment_Type)|In-Bond shipment]], the Sub Location field becomes mandatory.
          <li>[https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest Tutorials]</li>
          <li>[https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Tutorials]</li>
          <li>[https://www.youtube.com/playlist?list=PLQOGduPMk-2Yz8S-4Ft-ssBXi3lm1gYln U.S. In-Bond Tutorials]</li>
          <li>[https://www.youtube.com/playlist?list=PLQOGduPMk-2YrdzXavRyI__exPjr-ZHVE General Software Tutorials]</li>
          <li>[https://www.youtube.com/@BorderConnect '''Visit BorderConnect YouTube Channel''']</li>
        </ul>
       </div>
       </div>
     </div>
     </div>
  </div>


  <div class="bc-card bc-border-top bc-theme-ace">
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      <div style="width: 100%; max-width: 450px;">
      <h2 class="bc-section-title">🇺🇸 ACE Manifest Guide</h2>
       
      <ul class="bc-link-list">
        <div class="bc-video-trigger" data-video-id="p-RKs3izmCs" style="box-shadow: 0 10px 20px rgba(0,0,0,0.15);">
        <li>[[ACE_Manifest_Software_User_Guide_(CBP)|ACE Software User Guide]]</li>
          <div class="bc-play-icon"><i class="fas fa-play-circle"></i></div>
         <li>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating ACE Manifest]]</li>
         </div>
        <li>[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Fixing Rejections]]</li>
 
        <li>[[ACE_In_Bond_(CBP_Shipment_Type)|ACE In-Bond Shipments]]</li>
        <div style="margin-top: 15px; text-align: center; font-family: sans-serif;">
         <li>[[CBP Highway Ports|CBP Port Codes]]</li>
          <div style="color: #266065; font-size: 0.75rem; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; margin-bottom: 4px;">Featured Tutorial</div>
      </ul>
          <div style="color: #2c3e50; font-size: 1.1rem; font-weight: 600;">QP In-Bond Filing</div>
         </div>


      <div class="bc-tip-box">
        <strong>Did you know...</strong>
        You can use [[ACE_Shipment_CSV_Upload_Feature_(ACE_Manifest)|CSV Upload]] to bulk import shipments for a single trip.
       </div>
       </div>
     </div>
     </div>
   </div>
   </div>
</div>
{{AppPromo}}
<div class="bc-2col">
<div class="bc-card bc-cleanlist">
<h2>{{Icon|canadian-maple-leaf|type=fa-brands|color=#266065}} ACI eManifest Guide</h2>
<div class="bc-subtle">Comprehensive docs for CBSA (Canada) shipments.</div>
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting ACI]]
* [[Correcting Rejected ACI eManifests (ACI eManifest)|Troubleshoot Rejections]]
* [[In Bond (CBSA Shipment Type)|Creating In-Bond (Canada)]]
* [[Shipment Types For ACE and ACI eManifest|Shipment Types (PARS, etc.)]]
* [[CBSA Highway Ports|CBSA Port Codes]]
<div class="bc-did-you-know">
<h3>Did you know?</h3>
An '''[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|ACI Lead Sheet]]''' is required for every entry. BorderConnect can auto-generate these for you.
</div>
</div>
<div class="bc-card bc-cleanlist">
<h2>{{Icon|star|color=#266065}} ACE Manifest Guide</h2>
<div class="bc-subtle">Comprehensive docs for CBP (USA) shipments.</div>
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting ACE]]
* [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Troubleshoot Rejections]]
* [[ACE_In_Bond_(CBP_Shipment_Type)|Creating In-Bond (USA)]]
* [[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Types (PAPS, etc.)]]
* [[CBP Highway Ports|CBP Port Codes]]
<div class="bc-did-you-know">
<h3>Did you know?</h3>
'''[[Creating_and_Managing_Insurance_Policies_(ACE_Manifest)|Insurance Policies]]''' are mandatory if you are hauling hazardous goods into the U.S.
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<div class="bc-2col">
 
<div class="bc-card bc-cleanlist">
<h2>{{Icon|warehouse|color=#266065}} U.S. In-Bond Manager</h2>
<div class="bc-subtle">QP In-Bonds, Diversions, and Arrivals.</div>
* [[US_In_Bond_Manager_Guide_(CBP)|User Guide Overview]]
* [[In_Bond_Manager_Dashboard_(U.S._In-Bond_Manager)|The Dashboard]]
* [[Reporting_In_Bond_Arrivals_and_Exports_(U.S._In-Bond_Manager)|Reporting Arrivals/Exports]]
* [[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|Port Diversions]]


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<h3>Did you know?</h3>
      <h3 class="bc-section-title">In-Bond Manager</h3>
If a driver needs to change destinations after arriving in the U.S., you must file a '''[[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|Port Diversion]]''' rather than canceling the bond.
      <ul class="bc-link-list">
</div>
        <li>[[US_In_Bond_Manager_Guide_(CBP)|User Guide]]</li>
</div>
        <li>[[Reporting_In_Bond_Arrivals_and_Exports_(U.S._In-Bond_Manager)|Arrivals & Exports]]</li>
 
        <li>[[Creating_and_Submitting_a_New_QP_In-Bond_(U.S._In-Bond_Manager)|New QP In-Bond]]</li>
<div class="bc-card bc-cleanlist">
        <li>[[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|Port Diversions]]</li>
<h2>{{Icon|gears|color=#266065}} Advanced Tools</h2>
      </ul>
<div class="bc-subtle">Admin, Fleet Management, and RNS.</div>
* [[Creating_and_Maintaining_Truck_Profiles_(ACE_and_ACI_eManifest)|Manage Trucks]] & [[Creating_and_Maintaining_Driver_Profiles_(ACE_and_ACI_eManifest)|Drivers]]
* [[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|RNS-PARS Software]]
* [[Warehouse_Arrival_Certification_Message_(WACM)_Guide_(CBSA)|WACM Guide]]
* [[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]
 
<div class="bc-did-you-know">
<h3>Did you know?</h3>
BorderConnect '''[[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|RNS-PARS]]''' can automatically send text messages or emails to your drivers the exact moment their shipment is released by CBSA.
</div>
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    <i class="fas fa-file-invoice" style="margin-right: 10px; color: #266065;"></i> Featured: Assigning ACE In-Bond Info
  </h2>
 
  <div class="bc-subtle" style="margin-bottom: 20px;">Critical guide for managing in-bond shipments within the ACE eManifest system.</div>
 
  <div class="bc-featured-flex" style="display: flex; gap: 30px; align-items: flex-start; flex-wrap: wrap;">
   
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      [[Image:Aceinbond3.png|450px|left|link=ACE_In_Bond_(CBP_Shipment_Type)]]
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      <h3 class="bc-section-title">Software Features</h3>
        Mastering the ACE In-Bond process is essential for carriers moving goods through the United States without paying duties. This guide breaks down the critical <strong>Assign In-Bond Information</strong> screen, showing you exactly how to configure the <strong>Entry Type</strong> (such as 61 IT or 62 T&E), manage paper in-bond numbers, and set the correct Foreign Destination to ensure full CBP compliance.
       <ul class="bc-link-list">
      </p>
         <li>[[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|RNS PARS Guide]]</li>
     
        <li>[[Creating_and_Maintaining_Truck_Profiles_(ACE_and_ACI_eManifest)|Manage Trucks]]</li>
       <p style="max-width: none;">
         <li>[[Creating_and_Maintaining_Driver_Profiles_(ACE_and_ACI_eManifest)|Manage Drivers]]</li>
         When creating an ACE Shipment that requires in-bond information, this screen allows you to add the necessary <strong>Entry Number</strong> and <strong>Foreign Destination</strong> data required for a successful transmission. Understanding these fields prevents rejected manifests and ensures your goods move seamlessly across the border under customs control.
        <li>[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|Tracking]]</li>
         [[ACE_In_Bond_(CBP_Shipment_Type)|<span style="font-weight: bold; color: #266065; margin-left: 5px;">Read More...</span>]]
       </ul>
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<h2 style="color:var(--bc-text); border:none;">Connect with BorderConnect</h2>
<div class="bc-linkgrid">
<div class="bc-linktile">[https://www.borderconnect.com <span class="bc-linkicon">{{Icon|globe|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">Website</span><span class="bc-linkdesc">Official Product Info</span></span>]</div>
<div class="bc-linktile">[https://www.facebook.com/BorderConnect <span class="bc-linkicon">{{Icon|facebook|type=fa-brands|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">Facebook</span><span class="bc-linkdesc">News & Community</span></span>]</div>
<div class="bc-linktile">[https://www.instagram.com/borderconnect/ <span class="bc-linkicon">{{Icon|instagram|type=fa-brands|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">Instagram</span><span class="bc-linkdesc">Behind the Scenes</span></span>]</div>
<div class="bc-linktile">[https://bsky.app/profile/borderconnect.com <span class="bc-linkicon">{{Icon|bluesky|type=fa-brands|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">Bluesky</span><span class="bc-linkdesc">Industry Updates</span></span>]</div>
<div class="bc-linktile">[https://www.youtube.com/@BorderConnect <span class="bc-linkicon">{{Icon|youtube|type=fa-brands|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">YouTube</span><span class="bc-linkdesc">Video Tutorials</span></span>]</div>
<div class="bc-linktile">[https://www.linkedin.com/company/borderconnect <span class="bc-linkicon">{{Icon|linkedin|type=fa-brands|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">LinkedIn</span><span class="bc-linkdesc">Company News</span></span>]</div>
<div class="bc-linktile">[https://www.borderprint.com <span class="bc-linkicon">{{Icon|print|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">BorderPrint</span><span class="bc-linkdesc">Forms, Labels & Seals</span></span>]</div>


  <div class="bc-card bc-border-top bc-theme-ref">
<div class="bc-linktile">[https://emanifest.app <span class="bc-linkicon">{{Icon|mobile-alt|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">eManifest App</span><span class="bc-linkdesc">iOS & Android</span></span>]</div>
    <div class="bc-card-body">
      <h3 class="bc-section-title">Reference</h3>
      <ul class="bc-link-list">
        <li>[[Customs_Glossary_Guide|Glossary & Acronyms]]</li>
        <li>[[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Types]]</li>
        <li>[[Service_Provider_Guide_(ACE_and_ACI_eManifest)|Service Provider Info]]</li>
        <li>[https://www.borderconnect.com/contact Contact Support]</li>
      </ul>
    </div>
  </div>


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