Main Page: Difference between revisions

<h1>Welcome to the [[BorderConnect_Wiki:About|BorderConnect Support Wiki]]</h1>

<p>a free information resource for BorderConnect customers and cross-border highway carriers.</p>

 

<div class="bc-meta">[[Special:Statistics|{{NUMBEROFARTICLES}}]] articles and [[Special:MediaStatistics|437]] images.</div>

 

<div class="bc-kicker">Start here</div>

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<span class="bc-pill">[[BorderConnect_Software_User_Guide|Using BorderConnect Software]]</span>

<span class="bc-pill">[[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Guide]]</span>

<span class="bc-pill">[[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest Guide]]</span>

<span class="bc-pill">[[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager]]</span>

<span class="bc-pill">[[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]</span>

<div class="bc-kicker" style="margin-top:12px;">Popular support articles</div>

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<span class="bc-pill">[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Fix a Rejected ACE]]</span>

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<h2>New to BorderConnect?</h2>

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If this is your first time using BorderConnect, or you want to find out if you're ready to use BorderConnect? These guides will get you compliant fast with the least friction.

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<strong>1) Ready for BorderConnect?</strong>

<span>[[BorderConnect_Onboarding_and_Readiness_Guide|BorderConnect Onboarding & Readiness Guide]]</span>

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<strong>2) Registering with BorderConnect</strong>

<span>[[How_To_Register_With_BorderConnect|How to Register With BorderConnect]]</span>

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<strong>3) Learn the basics</strong>

<span>[[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]</span>

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<strong>5) File your first ACE</strong>

<span>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating an ACE Manifest]]</span>

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* [https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest Tutorials]

* [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Tutorials]

* [https://www.youtube.com/playlist?list=PLQOGduPMk-2Yz8S-4Ft-ssBXi3lm1gYln U.S. In-Bond Manager Tutorials]

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<div class="bc-subtle">Choose what you’re trying to accomplish (most common tasks).</div>

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<div class="bc-btn"><strong>Create & submit an ACI eManifest</strong><span>[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting a New ACI eManifest]]</span></div>

<div class="bc-btn"><strong>Create & submit an ACE Manifest</strong><span>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting a New ACE Manifest]]</span></div>

<div class="bc-btn"><strong>Fix a rejected ACI</strong><span>[[Correcting Rejected ACI eManifests (ACI eManifest)|Correcting Rejected ACI eManifests]]</span></div>

<div class="bc-btn"><strong>Fix a rejected ACE</strong><span>[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]]</span></div>

<div class="bc-btn"><strong>Generate lead sheets</strong><span>[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|Generating eManifest Lead Sheets]]</span></div>

<div class="bc-btn"><strong>Edit & re-sync a manifest</strong><span>[[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|eManifest Sync Feature]]</span></div>

<div class="bc-btn"><strong>Track & get notifications</strong><span>[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|eManifest Tracking Feature]]</span></div>

<div class="bc-btn"><strong>File / manage U.S. in-bonds</strong><span>[[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Guide]]</span></div>

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Tip: Use the wiki search box (top right) and try keywords like “rejected”, “lead sheet”, “in-bond”, “diversion”, “PARS”, or “port code”.

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<h2>Featured Article</h2>

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[[File:File-import-wizard-home-screen.jpg|thumb|250|right|File Import Wizard Home Page]]

The '''BorderConnect File Import Wizard''' allows users easily import their internal company data into BorderConnect. The Import Wizard helps user to import data for shippers, consignees, vehicles, trailers, drivers, passengers and more so they can be used on ACE and ACI eManifests. For questions or support with troubleshooting a file upload, contact BorderConnect's [https://www.borderconnect.com/contact 24/7 technical support.] [[Import_Wizard_(ACE_and_ACI_eManifest)|('''Full article...''')]]

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<h3>Did you know...</h3>

* ...An '''[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|ACI eManifest lead sheet]]''' is required to be presented by the driver each time the driver enters Canada using ACI. Although carriers are free to design and produce their own ACI lead sheets, BorderConnect provides 2 useful features to automatically generate lead sheets for you.

* ...When reporting an '''[[In_Bond_(CBSA_Shipment_Type)|In-Bond shipment in ACI]]''', it is important to note that the Sub Location, which is normally optional, becomes a mandatory field and must be completed on both the manifest and shipment sections.

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<h2>ACE Manifest Guide</h2>

<div class="bc-subtle">All articles related to ACE Manifest.</div>

* [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Software User Guide]]

* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting an ACE Manifest]]

* [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]]

* [[ACE_In_Bond_(CBP_Shipment_Type)|Creating an ACE In-Bond Shipment]]

* [[Shipment_Types_For_ACE_and_ACI_eManifest|CBP Shipment Types for ACE Manifest]]

* [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Video Tutorials]

<h3>Did you know...</h3>

* ...The '''[[ACE_Shipment_CSV_Upload_Feature_(ACE_Manifest)|CSV upload feature]]''' is designed for users who have a significant amount of shipments on a single trip and would like to avoid entering data separately for each shipment.

* ...'''[[Creating_and_Managing_Insurance_Policies_(ACE_Manifest)|Insurance Policies]]''' are required if your truck is taking a shipment into the U.S. on an ACE Manifest with hazardous goods. To assign an insurance policy to a truck, go to the Manage Data menu option at the top of the page and click Insurance Policies.

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