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E-Manifest Sync Feature (ACE and ACI eManifest): Difference between revisions

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{{#seo:
|title=eManifest Sync (ACE & ACI) {{!}} BorderConnect Support Wiki
|title_mode=replace
|keywords=eManifest Sync, sync with CBP, sync with CBSA, automated manifest updates, BorderConnect automation, ACE manifest sync, ACI manifest sync
|description=Learn how to use the eManifest Sync feature in BorderConnect to automatically handle all manifest submissions, updates, and amendments with a single click.
}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
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{{#ev:youtube|MQr_lDYSf6U|960|center|Introduction video to how eManifest Sync works in BorderConnect.}}
<div class="bc-article-hero">
<h1>eManifest Sync (ACE & ACI)</h1>
<p>The intelligent transmission tool that handles all manifest submissions, updates, and amendments with a single click.</p>
<div class="bc-article-meta">
<span class="bc-article-pill"><i class="fas fa-sync-alt"></i> Feature: Automation</span>
<span class="bc-article-pill"><i class="far fa-clock"></i> Time: 5 Minutes</span>
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<div class="bc-card">


= eManifest Sync Feature (ACE & ACI) =
<div class="bc-float-video">
  <div class="bc-video-trigger" data-video-id="MQr_lDYSf6U">
    <div class="bc-play-icon"><i class="fas fa-play-circle"></i></div>
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The '''eManifest Sync Feature''' lets you submit and update '''ACE''' and '''ACI''' eManifests using a single action — '''Sync with CBP''' or '''Sync with CBSA'''.
<h2 style="margin-top: 0;">Overview</h2>
<p>The <strong>eManifest Sync Feature</strong> allows users to submit and update both <strong>ACE (CBP)</strong> and <strong>ACI (CBSA)</strong> eManifests using a single action.</p>


Instead of manually selecting specific “Send to CBP/CBSA” message types when changes are needed, you can:
<p>Instead of manually selecting specific transmission message types (like "Amend", "Change", or "Add"), users simply click <strong>Sync with CBP</strong> or <strong>Sync with CBSA</strong>. BorderConnect intelligently calculates the difference between your last submission and your current data, then automatically sends the correct message(s) to customs.</p>
# Edit the manifest normally
# Click Sync
# BorderConnect transmits the appropriate update message(s) to customs automatically


This guide assumes you have an active BorderConnect subscription. If you are not currently set up, please [https://borderconnect.com/contact-us.htm contact BorderConnect].
<div class="bc-did-you-know" style="margin-top: 20px;">
<strong>Why Use Sync?</strong> It removes the guesswork. Whether it's a new manifest, a driver change, or a shipment amendment, Sync handles the required logic for you.
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<div style="clear: both;"></div>
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== What Sync does ==
<div class="bc-card" style="margin-top: 30px;">
When you click '''Sync with CBP''' (ACE) or '''Sync with CBSA''' (ACI), BorderConnect:
<h3>🤖 What Sync Automatically Handles</h3>
* Transmits a new manifest to customs, '''or'''
<table class="wikitable" style="width:100%; margin-bottom:0;">
* Sends the correct update/correction messages if the manifest is already on file
<tr>
* Shows a summary of detected changes (when applicable)
<th style="width: 40%;">Scenario</th>
* Records all messaging activity in the '''Trip Action Plan / Changelog History'''
<th>What BorderConnect Sends</th>
</tr>
<tr>
<td><strong>Brand New eManifest</strong></td>
<td>Initial manifest submission (Create Trip + Create Shipments).</td>
</tr>
<tr>
<td><strong>Trip Details Edited</strong></td>
<td>Correction/Update message for the trip data.</td>
</tr>
<tr>
<td><strong>Shipments Added/Removed</strong></td>
<td>Amendment transmission to add or delete shipment data.</td>
</tr>
<tr>
<td><strong>Multiple Changes</strong></td>
<td>All required updates bundled into one efficient transmission.</td>
</tr>
</table>
</div>


== When you should Sync ==
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">How to Use Sync</h2>
Sync is used when:
* You are sending a brand-new ACE/ACI eManifest to customs
* Your manifest is already on file and you changed something, such as:
** Driver, truck, or trailer details
** Trip number / CRN
** Port selection
** Shipments added/removed, or shipment detail edits
* You see a “Sync required” prompt on the eManifest Details page or on the listing page


== Syncing a new eManifest ==
<div class="bc-2col">
# Create the ACE or ACI eManifest and complete the required details.
# On the eManifest Details page, click:
#* '''Sync with CBP''' (ACE), or
#* '''Sync with CBSA''' (ACI)
# While syncing, the page will display a status panel showing progress.
# Once accepted, the manifest typically transitions to an “On File” status.


<div style="text-align:center; margin:16px 0;">
<div class="bc-card">
[[File:Emanifest-sync-required.png|center|alt=Sync required panel]]
<h3>Syncing a New Manifest</h3>
<p>When you first create a manifest, it is in "Draft" status. Syncing submits it to customs.</p>
<div class="bc-cleanlist">
1. Complete your Trip and Shipment details.
2. Click <strong>Sync with CBP/CBSA</strong> at the top of the page.
3. Monitor the status panel.
4. Wait for the <strong>On File / Accepted</strong> status.
</div>
[[File:Emanifest-sync-required.png|thumb|center|Sync Button (Yellow Indicator)]]
</div>
</div>


<div style="text-align:center; margin:16px 0;">
<div class="bc-card">
[[File:Emanifest-sync-in-progress.png|center|alt=Sync in progress panel]]
<h3>Syncing Corrections</h3>
<p>If you edit an accepted manifest, BorderConnect flags it as "Changed".</p>
<div class="bc-cleanlist">
1. Make your edits (e.g., change driver, fix weight).
2. Review the <strong>Changes made since last sync</strong> summary.
3. Click <strong>Sync with CBP/CBSA</strong> again.
4. Only the specific changes are sent to customs.
</div>
[[File:Emanifest-sync-corrections.png|thumb|center|Change Summary Panel]]
</div>
</div>


<div style="text-align:center; margin:16px 0;">
[[File:Synced-with-cbp.png|center|alt=Synced confirmation panel]]
</div>
</div>


== Syncing after you make changes ==
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Visual Indicators</h2>
If an eManifest is already on file and you edit it, BorderConnect will prompt you to sync again.


# Open the eManifest Details page.
<div class="bc-card">
# Make the required updates.
<div style="display: flex; flex-wrap: wrap; gap: 30px; align-items: center;">
# Review the “Changes made since last sync” summary near the top.
# Click '''Sync with CBP''' or '''Sync with CBSA''' to transmit the updates.


<div style="text-align:center; margin:16px 0;">
<div style="flex: 1; min-width: 300px;">
[[File:Emanifest-sync-corrections.png|center|alt=Sync required after edits summary]]
<h3>Status Panels</h3>
<p>The sync bar changes color to keep you informed:</p>
<div class="bc-cleanlist">
* <strong>Yellow:</strong> Sync Required (Changes are pending).
* <strong>Blue (Processing):</strong> Transmission in progress.
* <strong>Green:</strong> Synced (Data matches what is on file).
</div>
</div>
</div>


== Identifying manifests that require Sync ==
<div style="flex: 1; min-width: 300px; text-align: center;">
You don’t need to open each manifest individually.
[[File:Synced-with-cbp.png|thumb|center|Successful Sync (Green)]]
</div>


On the '''eManifest Listing''' page:
</div>
* Manifests requiring sync are clearly flagged
</div>
* Dispatchers can quickly identify which trips still need to be updated


<div style="text-align:center; margin:16px 0;">
<div class="bc-card" style="margin-top: 20px;">
[[File:Emanifest-sync-is-required-listing.png|center|alt=Manifest listing showing sync required indicator]]
<h3>Manifest Listing Page</h3>
<p>You don't need to open every trip to check its status. The main listing page flags any manifest that has pending changes.</p>
[[File:Emanifest-sync-is-required-listing.png|thumb|center|Listing Page Indicators]]
</div>
</div>


== Viewing what was transmitted (Trip Action Plan / Changelog History) ==
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Audit & History</h2>
BorderConnect records the messaging activity for each manifest.


To view the details:
<div class="bc-card">
# Open the '''eManifest Details''' page
<h3>Trip Action Plan / Changelog</h3>
# Scroll to the bottom
<p>Every Sync action is permanently recorded for compliance auditing. Scroll to the bottom of any manifest to see the <strong>Trip Action Plan</strong>.</p>
# Review the '''Trip Action Plan / Changelog History'''
<div class="bc-cleanlist">
* <strong>Submission Times:</strong> Exact timestamp of the sync.
* <strong>Messages Sent:</strong> What specific data was transmitted.
* <strong>Customs Responses:</strong> The raw acceptance or reject message from CBP/CBSA.
</div>
[[File:Ace-trip-action-plan.png|thumb|center|Trip History Log]]
</div>
 
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Advanced: Manual Legacy Methods</h2>


<div style="text-align:center; margin:16px 0;">
<div class="bc-card" style="border-top: 4px solid #f0ad4e;">
[[File:Ace-trip-action-plan.png|center|alt=Trip Action Plan / Changelog History section]]
<p style="margin-bottom: 20px;">While <strong>eManifest Sync</strong> is the primary method for all transmissions, legacy manual functions remain available for specific troubleshooting or advanced scenarios. Use these only if Sync is disabled or under support guidance.</p>
 
<div style="display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 20px;">
 
<div style="background: #fdfdfd; border: 1px solid #e1e1e1; border-radius: 8px; padding: 20px; display: flex; align-items: flex-start; gap: 15px;">
<div style="font-size: 24px; color: #003366;"><i class="fas fa-flag-usa"></i></div>
<div>
<h4 style="margin: 0 0 5px 0; color: #003366;">ACE Legacy Corrections</h4>
<p style="font-size: 13px; color: #666; margin-bottom: 15px;">Detailed guide for manual Amendments and Cancel/Resubmit actions for U.S. Customs.</p>
[[Updating_or_Correcting_an_Accepted_ACE_Manifest_(Legacy_Method)_(ACE_Manifest)|<span class="bc-article-pill" style="background: #003366; color: white; border: none; cursor: pointer;">Open ACE Guide <i class="fas fa-external-link-alt" style="margin-left:5px;"></i></span>]]
</div>
</div>
</div>
<div style="background: #fdfdfd; border: 1px solid #e1e1e1; border-radius: 8px; padding: 20px; display: flex; align-items: flex-start; gap: 15px;">
<div style="font-size: 24px; color: #d9534f;"><i class="fas fa-leaf"></i></div>
<div>
<h4 style="margin: 0 0 5px 0; color: #d9534f;">ACI Legacy Corrections</h4>
<p style="font-size: 13px; color: #666; margin-bottom: 15px;">Detailed guide for manual Changes and Cancellations for Canada Border Services Agency.</p>
[[Updating_or_Correcting_an_Accepted_ACI_eManifest_(Legacy_Method)_(ACI_eManifest)|<span class="bc-article-pill" style="background: #d9534f; color: white; border: none; cursor: pointer;">Open ACI Guide <i class="fas fa-external-link-alt" style="margin-left:5px;"></i></span>]]
</div>
</div>
</div>
</div>
{{AppPromo}}


[[Category:BorderConnect Software User Guide]]
</div> [[Category:BorderConnect Software User Guide]]

Latest revision as of 13:01, 5 May 2026

🔖 This article is part of the BorderConnect Software User Guide

eManifest Sync (ACE & ACI)

The intelligent transmission tool that handles all manifest submissions, updates, and amendments with a single click.

Feature: Automation Time: 5 Minutes

Overview

The eManifest Sync Feature allows users to submit and update both ACE (CBP) and ACI (CBSA) eManifests using a single action.

Instead of manually selecting specific transmission message types (like "Amend", "Change", or "Add"), users simply click Sync with CBP or Sync with CBSA. BorderConnect intelligently calculates the difference between your last submission and your current data, then automatically sends the correct message(s) to customs.

Why Use Sync? It removes the guesswork. Whether it's a new manifest, a driver change, or a shipment amendment, Sync handles the required logic for you.

🤖 What Sync Automatically Handles

Scenario What BorderConnect Sends
Brand New eManifest Initial manifest submission (Create Trip + Create Shipments).
Trip Details Edited Correction/Update message for the trip data.
Shipments Added/Removed Amendment transmission to add or delete shipment data.
Multiple Changes All required updates bundled into one efficient transmission.

How to Use Sync

Syncing a New Manifest

When you first create a manifest, it is in "Draft" status. Syncing submits it to customs.

1. Complete your Trip and Shipment details. 2. Click Sync with CBP/CBSA at the top of the page. 3. Monitor the status panel. 4. Wait for the On File / Accepted status.

Sync Button (Yellow Indicator)

Syncing Corrections

If you edit an accepted manifest, BorderConnect flags it as "Changed".

1. Make your edits (e.g., change driver, fix weight). 2. Review the Changes made since last sync summary. 3. Click Sync with CBP/CBSA again. 4. Only the specific changes are sent to customs.

Change Summary Panel

Visual Indicators

Status Panels

The sync bar changes color to keep you informed:

  • Yellow: Sync Required (Changes are pending).
  • Blue (Processing): Transmission in progress.
  • Green: Synced (Data matches what is on file).
Successful Sync (Green)

Manifest Listing Page

You don't need to open every trip to check its status. The main listing page flags any manifest that has pending changes.

Listing Page Indicators

Audit & History

Trip Action Plan / Changelog

Every Sync action is permanently recorded for compliance auditing. Scroll to the bottom of any manifest to see the Trip Action Plan.

  • Submission Times: Exact timestamp of the sync.
  • Messages Sent: What specific data was transmitted.
  • Customs Responses: The raw acceptance or reject message from CBP/CBSA.
Trip History Log

Advanced: Manual Legacy Methods

While eManifest Sync is the primary method for all transmissions, legacy manual functions remain available for specific troubleshooting or advanced scenarios. Use these only if Sync is disabled or under support guidance.

ACE Legacy Corrections

Detailed guide for manual Amendments and Cancel/Resubmit actions for U.S. Customs.

Open ACE Guide

ACI Legacy Corrections

Detailed guide for manual Changes and Cancellations for Canada Border Services Agency.

Open ACI Guide

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