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E-Manifest Tracking Feature (ACE and ACI eManifest): Difference between revisions

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{{#seo:
|title=How to Track eManifest Status Alerts {{!}} BorderConnect Support Wiki
|title_mode=replace
|keywords=track ACE manifest, track ACI eManifest, CBP status alerts, CBSA email notifications, cross-border productivity, eManifest tracking feature, BorderConnect alerts, real-time customs responses
|description=Learn how to use BorderConnect's eManifest Tracking feature to receive real-time email alerts and on-screen notifications for CBP and CBSA customs responses.
}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
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[[File:Tracking1.jpg|350px|thumb|right|Selecting '''Track eManifest''' from the eManifest Details page]]
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<h1>eManifest Tracking Feature</h1>
<p>A productivity tool that provides real-time alerts and shortcuts for monitoring sensitive manifests.</p>
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<span class="bc-article-pill"><i class="fas fa-bell"></i> Feature: Alerts</span>
<span class="bc-article-pill"><i class="fas fa-magic"></i> Type: Productivity</span>
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The '''eManifest Tracking Feature''' in [https://www.borderconnect.com BorderConnect] allows users to receive real-time updates whenever customs responses are received for a manifest.
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Instead of manually refreshing or repeatedly checking a manifest’s status, tracking automatically notifies you by:
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<h2 style="margin-top: 0;">Overview</h2>
<p>The <strong>eManifest Tracking Feature</strong> allows users to receive real-time updates whenever customs responses are received for a specific manifest.</p>


* 📧 Email alerts
<p>Instead of manually refreshing or repeatedly checking a status, tracking automatically notifies you via:</p>
* 🚨 On-screen response indicators
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* 🔗 Quick-access shortcut links 
* 📧 <strong>Email alerts</strong> for every new response.
* 🚨 <strong>On-screen indicators</strong> (three red exclamation marks).
* 🔗 <strong>Shortcut links</strong> for one-click access.
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This feature is especially helpful when working with customs changes that require waiting for responses between steps.
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[[File:Tracking1.jpg|thumb|center|800px|Selecting "Track eManifest" from the menu]]
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== When Should You Use eManifest Tracking? ==
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<h3>💡 When Should You Use Tracking?</h3>
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<th style="width: 40%;">Scenario</th>
<th>Why Tracking Helps</th>
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<td><strong>Cancelling & Resending</strong></td>
<td>You must wait for the "Cancel Accepted" response before resending. Tracking alerts you the second it happens.</td>
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<td><strong>Time-Sensitive Shipments</strong></td>
<td>Ensures you know immediately if a release or reject occurs.</td>
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<td><strong>Waiting for Corrections</strong></td>
<td>Prevents delays while waiting for CBSA/CBP to process an amendment.</td>
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<td><strong>Multi-Tasking</strong></td>
<td>Allows you to work on other files while keeping an eye on urgent ones via the shortcut bar.</td>
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Tracking is most useful when:
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">How to Track a Manifest</h2>


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! Scenario
<h3><span class="bc-step-circle">1</span> Activate Tracking</h3>
! Why Tracking Helps
<p>Open the ACI or ACE manifest you want to monitor.</p>
|-
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| Cancelling and resubmitting an ACI eManifest
* Hover over the <strong>Track</strong> button at the top of the page.
| You must wait for the cancel response before resending
* Select <strong>Track eManifest</strong> (or "With Note" to add a reminder).
|-
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| Editing trip numbers or key shipment details
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| Prevents delays while waiting for CBSA/CBP replies
<strong>Result:</strong> A shortcut link immediately appears under the main menu.
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| Monitoring time-sensitive shipments
[[File:Tracking2.png|thumb|center|800px|Tracking shortcuts appear under the menu]]
| Ensures immediate awareness of customs decisions
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|-
| Managing multiple manifests at once
| Avoids manually checking each file
|}


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<h3><span class="bc-step-circle">2</span> Monitor Responses</h3>
<p>Once active, you don't need to stay on the page.</p>
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* <strong>Visual Alert:</strong> 🚨 <strong>Three red exclamation marks</strong> appear beside the shortcut link when a new response arrives.
* <strong>Email Alert:</strong> You will receive an email notification for every status change.
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== How to Track a Manifest ==
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Managing Tracking</h2>


You can track manifests from both:
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<h3>Viewing Who Is Tracking</h3>
<p>At the bottom of the manifest details page, the <strong>People Tracking</strong> section displays a list of all users currently monitoring that file.</p>
[[File:Tracking3.png|thumb|center|800px|List of users tracking the manifest]]
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* [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI eManifest Details Page]] 
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* [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Details Page]]
<h3>Stopping (Untracking)</h3>
<p>When you are finished, remove the tracking to clear your shortcut bar.</p>


=== Step-by-Step ===
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<h4>Option 1: Shortcut Bar</h4>
<p>Click the small <strong>[x]</strong> beside the manifest link in your top menu bar. This removes it instantly.</p>
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# Open the manifest you want to monitor 
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# Hover over the '''Track''' button at the top of the page
<h4>Option 2: Track Menu</h4>
# Choose one of the following:
<p>Hover over the <strong>Track</strong> button on the manifest page and select <strong>Untrack Manifest</strong>.</p>
#* '''Track eManifest'''
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#* '''Track eManifest With Note'''
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The note option allows you to record why you’re tracking the manifest (helpful when tracking several at once).
[[File:Tracking4.jpg|thumb|center|800px|Untracking from the menu]]
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Once saved, the manifest becomes actively tracked.
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</div> [[Category:BorderConnect Software User Guide]]
 
[[File:Tracking2.png|800px|center|Tracking shortcut links appear beneath the main menu]]
 
=== What Happens After Tracking ===
 
Once enabled:
 
* A shortcut link appears under the main menu for quick access 
* You receive email alerts for each customs response 
* New responses are visually flagged 
 
🚨 '''Three red exclamation marks''' appear beside the manifest number when a new response arrives.
 
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== Viewing Who Is Tracking a Manifest ==
 
At the bottom of the manifest details page, BorderConnect displays a list of users currently tracking the manifest.
 
This is visible on both:
 
* [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI Details Page]] 
* [[ACE_Manifest_Details_Page_(ACE_Manifest)|ACE Details Page]]
 
[[File:Tracking3.png|800px|center|List of users tracking the manifest]]
 
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== Stopping (Untracking) a Manifest ==
 
When tracking is no longer needed, you can easily stop it using any of the following methods.
 
=== Option 1 — From the Track Button ===
 
# Open the manifest details page 
# Hover over '''Track''' 
# Select '''Untrack Manifest'''
 
[[File:Tracking4.jpg|800px|center|Untracking directly from the Track menu]]
 
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=== Option 2 — From the People Tracking Section ===
 
Under the '''People Tracking''' list at the bottom of the manifest:
 
* Click '''Untrack''' next to your name 
 
{{info|You can only untrack yourself. Other users must remove their own tracking individually.}}
 
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=== Option 3 — From the Shortcut Link ===
 
* Click the '''[x]''' beside the manifest shortcut link under the main menu 
 
This removes tracking without opening the manifest.
 
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== What Happens After Untracking ==
 
Once removed:
 
* The shortcut link disappears 
* Email notifications stop 
* Visual response alerts are removed 
 
The manifest will continue processing normally — you just won’t receive tracking updates.
 
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== Quick Feature Summary ==
 
{| class="wikitable"
! Feature
! What It Does
|-
| Email alerts
| Notifies you when customs sends a response
|-
| On-screen indicators
| Highlights new responses instantly
|-
| Shortcut links
| Jump back to tracked manifests quickly
|-
| Notes
| Helps organize multiple tracked files
|-
| Multi-user tracking
| Allows teams to monitor the same manifest
|}
 
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[[Category:BorderConnect Software User Guide]]
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