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E-Manifest Sync Feature (ACE and ACI eManifest): Difference between revisions

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{{#seo:
|title=eManifest Sync (ACE & ACI) {{!}} BorderConnect Support Wiki
|title_mode=replace
|keywords=eManifest Sync, sync with CBP, sync with CBSA, automated manifest updates, BorderConnect automation, ACE manifest sync, ACI manifest sync
|description=Learn how to use the eManifest Sync feature in BorderConnect to automatically handle all manifest submissions, updates, and amendments with a single click.
}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
<div class="bc-wrap">


{{#ev:youtube|MQr_lDYSf6U|960|center|Introduction video to how eManifest Sync works in BorderConnect.}}
<div class="bc-article-hero">
<h1>eManifest Sync (ACE & ACI)</h1>
<p>The intelligent transmission tool that handles all manifest submissions, updates, and amendments with a single click.</p>
<div class="bc-article-meta">
<span class="bc-article-pill"><i class="fas fa-sync-alt"></i> Feature: Automation</span>
<span class="bc-article-pill"><i class="far fa-clock"></i> Time: 5 Minutes</span>
</div>
</div>


= eManifest Sync Feature (ACE & ACI) =
<div class="bc-card">


The '''eManifest Sync Feature''' in [https://www.borderconnect.com BorderConnect] allows users to submit and update both '''ACE (CBP)''' and '''ACI (CBSA)''' eManifests using a single action.
<div class="bc-float-video">
  <div class="bc-video-trigger" data-video-id="MQr_lDYSf6U">
    <div class="bc-play-icon"><i class="fas fa-play-circle"></i></div>
  </div>
</div>


Instead of manually selecting specific transmission message types, users simply:
<h2 style="margin-top: 0;">Overview</h2>
<p>The <strong>eManifest Sync Feature</strong> allows users to submit and update both <strong>ACE (CBP)</strong> and <strong>ACI (CBSA)</strong> eManifests using a single action.</p>


# Create or edit the eManifest
<p>Instead of manually selecting specific transmission message types (like "Amend", "Change", or "Add"), users simply click <strong>Sync with CBP</strong> or <strong>Sync with CBSA</strong>. BorderConnect intelligently calculates the difference between your last submission and your current data, then automatically sends the correct message(s) to customs.</p>
# Click '''Sync with CBP''' or '''Sync with CBSA'''
# BorderConnect automatically sends the correct message(s) to customs


Sync ensures that all required updates, corrections, and submissions are handled properly without guesswork.
<div class="bc-did-you-know" style="margin-top: 20px;">
<strong>Why Use Sync?</strong> It removes the guesswork. Whether it's a new manifest, a driver change, or a shipment amendment, Sync handles the required logic for you.
</div>


This guide assumes you have an active BorderConnect subscription. If you are not currently set up, please [https://borderconnect.com/contact-us.htm contact BorderConnect].
<div style="clear: both;"></div>
</div>


== What eManifest Sync Automatically Handles ==
<div class="bc-card" style="margin-top: 30px;">
<h3>🤖 What Sync Automatically Handles</h3>
<table class="wikitable" style="width:100%; margin-bottom:0;">
<tr>
<th style="width: 40%;">Scenario</th>
<th>What BorderConnect Sends</th>
</tr>
<tr>
<td><strong>Brand New eManifest</strong></td>
<td>Initial manifest submission (Create Trip + Create Shipments).</td>
</tr>
<tr>
<td><strong>Trip Details Edited</strong></td>
<td>Correction/Update message for the trip data.</td>
</tr>
<tr>
<td><strong>Shipments Added/Removed</strong></td>
<td>Amendment transmission to add or delete shipment data.</td>
</tr>
<tr>
<td><strong>Multiple Changes</strong></td>
<td>All required updates bundled into one efficient transmission.</td>
</tr>
</table>
</div>


When Sync is clicked, BorderConnect intelligently determines what customs messaging is required.
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">How to Use Sync</h2>


{| class="wikitable"
<div class="bc-2col">
! Scenario !! What BorderConnect Sends
|-
| Brand new eManifest || Initial manifest submission
|-
| Trip details edited || Correction/update message
|-
| Driver, truck, or trailer changed || Update message
|-
| Shipments added or removed || Amendment transmission
|-
| Port or trip number modified || Required correction message
|-
| Multiple changes || All required updates in one Sync action
|}


All activity is recorded in the '''Trip Action Plan / Changelog History''' for auditing and tracking.
<div class="bc-card">
<h3>Syncing a New Manifest</h3>
<p>When you first create a manifest, it is in "Draft" status. Syncing submits it to customs.</p>
<div class="bc-cleanlist">
1. Complete your Trip and Shipment details.
2. Click <strong>Sync with CBP/CBSA</strong> at the top of the page.
3. Monitor the status panel.
4. Wait for the <strong>On File / Accepted</strong> status.
</div>
[[File:Emanifest-sync-required.png|thumb|center|Sync Button (Yellow Indicator)]]
</div>


== When You Should Use Sync ==
<div class="bc-card">
<h3>Syncing Corrections</h3>
<p>If you edit an accepted manifest, BorderConnect flags it as "Changed".</p>
<div class="bc-cleanlist">
1. Make your edits (e.g., change driver, fix weight).
2. Review the <strong>Changes made since last sync</strong> summary.
3. Click <strong>Sync with CBP/CBSA</strong> again.
4. Only the specific changes are sent to customs.
</div>
[[File:Emanifest-sync-corrections.png|thumb|center|Change Summary Panel]]
</div>


Use Sync whenever:
</div>


* Sending a new ACE or ACI eManifest
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Visual Indicators</h2>
* Making any changes to an existing manifest
* You see a '''Sync Required''' notice on the manifest
* The manifest status indicates it is not yet updated with customs


Common changes that require syncing include:
<div class="bc-card">
<div style="display: flex; flex-wrap: wrap; gap: 30px; align-items: center;">


* Driver, truck, or trailer updates 
<div style="flex: 1; min-width: 300px;">
* Trip number or CRN changes 
<h3>Status Panels</h3>
* Port of arrival adjustments 
<p>The sync bar changes color to keep you informed:</p>
* Shipment edits or removals 
<div class="bc-cleanlist">
* <strong>Yellow:</strong> Sync Required (Changes are pending).
* <strong>Blue (Processing):</strong> Transmission in progress.
* <strong>Green:</strong> Synced (Data matches what is on file).
</div>
</div>


== Syncing a New eManifest ==
<div style="flex: 1; min-width: 300px; text-align: center;">
 
[[File:Synced-with-cbp.png|thumb|center|Successful Sync (Green)]]
Follow these steps to submit a new manifest to customs:
</div>
 
# Create and complete the ACE or ACI eManifest
# Open the '''eManifest Details''' page
# Click:
#* '''Sync with CBP''' for U.S. shipments
#* '''Sync with CBSA''' for Canadian shipments
# Monitor the status panel while syncing
# Once accepted, the manifest will typically show '''On File''' status


<div style="text-align:center; margin:16px 0;">
[[File:Emanifest-sync-required.png|center|alt=Sync required panel]]
</div>
</div>
<div style="text-align:center; margin:16px 0;">
[[File:Emanifest-sync-in-progress.png|center|alt=Sync in progress panel]]
</div>
</div>


<div style="text-align:center; margin:16px 0;">
<div class="bc-card" style="margin-top: 20px;">
[[File:Synced-with-cbp.png|center|alt=Successful sync confirmation]]
<h3>Manifest Listing Page</h3>
<p>You don't need to open every trip to check its status. The main listing page flags any manifest that has pending changes.</p>
[[File:Emanifest-sync-is-required-listing.png|thumb|center|Listing Page Indicators]]
</div>
</div>


== Syncing After Making Changes ==
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Audit & History</h2>


If a manifest is already on file and you edit any information, BorderConnect will automatically detect the updates and prompt you to sync again.
<div class="bc-card">
 
<h3>Trip Action Plan / Changelog</h3>
To transmit changes:
<p>Every Sync action is permanently recorded for compliance auditing. Scroll to the bottom of any manifest to see the <strong>Trip Action Plan</strong>.</p>
 
<div class="bc-cleanlist">
# Open the '''eManifest Details''' page
* <strong>Submission Times:</strong> Exact timestamp of the sync.
# Make the required edits
* <strong>Messages Sent:</strong> What specific data was transmitted.
# Review the '''Changes made since last sync''' summary
* <strong>Customs Responses:</strong> The raw acceptance or reject message from CBP/CBSA.
# Click '''Sync with CBP''' or '''Sync with CBSA'''
</div>
 
[[File:Ace-trip-action-plan.png|thumb|center|Trip History Log]]
<div style="text-align:center; margin:16px 0;">
[[File:Emanifest-sync-corrections.png|center|alt=Sync summary showing detected changes]]
</div>
</div>


BorderConnect will transmit only the required corrections to customs.
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Advanced: Manual Legacy Methods</h2>


== Finding Manifests That Require Sync ==
<div class="bc-card" style="border-top: 4px solid #f0ad4e;">
<p style="margin-bottom: 20px;">While <strong>eManifest Sync</strong> is the primary method for all transmissions, legacy manual functions remain available for specific troubleshooting or advanced scenarios. Use these only if Sync is disabled or under support guidance.</p>


You do not need to open each manifest individually.
<div style="display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 20px;">


On the '''eManifest Listing''' page:
<div style="background: #fdfdfd; border: 1px solid #e1e1e1; border-radius: 8px; padding: 20px; display: flex; align-items: flex-start; gap: 15px;">
<div style="font-size: 24px; color: #003366;"><i class="fas fa-flag-usa"></i></div>
<div>
<h4 style="margin: 0 0 5px 0; color: #003366;">ACE Legacy Corrections</h4>
<p style="font-size: 13px; color: #666; margin-bottom: 15px;">Detailed guide for manual Amendments and Cancel/Resubmit actions for U.S. Customs.</p>
[[Updating_or_Correcting_an_Accepted_ACE_Manifest_(Legacy_Method)_(ACE_Manifest)|<span class="bc-article-pill" style="background: #003366; color: white; border: none; cursor: pointer;">Open ACE Guide <i class="fas fa-external-link-alt" style="margin-left:5px;"></i></span>]]
</div>
</div>


* Manifests requiring updates are clearly flagged
<div style="background: #fdfdfd; border: 1px solid #e1e1e1; border-radius: 8px; padding: 20px; display: flex; align-items: flex-start; gap: 15px;">
* Dispatchers can quickly identify trips that still need to be synced
<div style="font-size: 24px; color: #d9534f;"><i class="fas fa-leaf"></i></div>
<div>
<h4 style="margin: 0 0 5px 0; color: #d9534f;">ACI Legacy Corrections</h4>
<p style="font-size: 13px; color: #666; margin-bottom: 15px;">Detailed guide for manual Changes and Cancellations for Canada Border Services Agency.</p>
[[Updating_or_Correcting_an_Accepted_ACI_eManifest_(Legacy_Method)_(ACI_eManifest)|<span class="bc-article-pill" style="background: #d9534f; color: white; border: none; cursor: pointer;">Open ACI Guide <i class="fas fa-external-link-alt" style="margin-left:5px;"></i></span>]]
</div>
</div>


<div style="text-align:center; margin:16px 0;">
[[File:Emanifest-sync-is-required-listing.png|center|alt=Manifest listing with sync required indicators]]
</div>
</div>
This helps ensure nothing is missed before arrival at the border.
== Viewing What Was Sent to Customs ==
Every Sync action is recorded for visibility and compliance.
To review transmitted messages:
# Open the '''eManifest Details''' page
# Scroll to the bottom
# View the '''Trip Action Plan / Changelog History'''
<div style="text-align:center; margin:16px 0;">
[[File:Ace-trip-action-plan.png|center|alt=Trip Action Plan history section]]
</div>
</div>


This section shows:
{{AppPromo}}
 
* Submission times 
* Update messages sent 
* Customs responses 
* Acceptance confirmations 


[[Category:BorderConnect Software User Guide]]
</div> [[Category:BorderConnect Software User Guide]]

Latest revision as of 13:01, 5 May 2026

🔖 This article is part of the BorderConnect Software User Guide

eManifest Sync (ACE & ACI)

The intelligent transmission tool that handles all manifest submissions, updates, and amendments with a single click.

Feature: Automation Time: 5 Minutes

Overview

The eManifest Sync Feature allows users to submit and update both ACE (CBP) and ACI (CBSA) eManifests using a single action.

Instead of manually selecting specific transmission message types (like "Amend", "Change", or "Add"), users simply click Sync with CBP or Sync with CBSA. BorderConnect intelligently calculates the difference between your last submission and your current data, then automatically sends the correct message(s) to customs.

Why Use Sync? It removes the guesswork. Whether it's a new manifest, a driver change, or a shipment amendment, Sync handles the required logic for you.

🤖 What Sync Automatically Handles

Scenario What BorderConnect Sends
Brand New eManifest Initial manifest submission (Create Trip + Create Shipments).
Trip Details Edited Correction/Update message for the trip data.
Shipments Added/Removed Amendment transmission to add or delete shipment data.
Multiple Changes All required updates bundled into one efficient transmission.

How to Use Sync

Syncing a New Manifest

When you first create a manifest, it is in "Draft" status. Syncing submits it to customs.

1. Complete your Trip and Shipment details. 2. Click Sync with CBP/CBSA at the top of the page. 3. Monitor the status panel. 4. Wait for the On File / Accepted status.

Sync Button (Yellow Indicator)

Syncing Corrections

If you edit an accepted manifest, BorderConnect flags it as "Changed".

1. Make your edits (e.g., change driver, fix weight). 2. Review the Changes made since last sync summary. 3. Click Sync with CBP/CBSA again. 4. Only the specific changes are sent to customs.

Change Summary Panel

Visual Indicators

Status Panels

The sync bar changes color to keep you informed:

  • Yellow: Sync Required (Changes are pending).
  • Blue (Processing): Transmission in progress.
  • Green: Synced (Data matches what is on file).
Successful Sync (Green)

Manifest Listing Page

You don't need to open every trip to check its status. The main listing page flags any manifest that has pending changes.

Listing Page Indicators

Audit & History

Trip Action Plan / Changelog

Every Sync action is permanently recorded for compliance auditing. Scroll to the bottom of any manifest to see the Trip Action Plan.

  • Submission Times: Exact timestamp of the sync.
  • Messages Sent: What specific data was transmitted.
  • Customs Responses: The raw acceptance or reject message from CBP/CBSA.
Trip History Log

Advanced: Manual Legacy Methods

While eManifest Sync is the primary method for all transmissions, legacy manual functions remain available for specific troubleshooting or advanced scenarios. Use these only if Sync is disabled or under support guidance.

ACE Legacy Corrections

Detailed guide for manual Amendments and Cancel/Resubmit actions for U.S. Customs.

Open ACE Guide

ACI Legacy Corrections

Detailed guide for manual Changes and Cancellations for Canada Border Services Agency.

Open ACI Guide

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