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Correcting Rejected ACI eManifests (ACI eManifest): Difference between revisions

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{{#seo:
|title=How to Fix CBSA Rejected ACI eManifests {{!}} BorderConnect Support Wiki
|title_mode=replace
|keywords=CBSA returned error, ACI eManifest rejected, shipment linked to another trip, invalid status of request CBSA, shipment not on file, trip port does not match, fix CBSA reject codes, BorderConnect troubleshooting
|description=Troubleshooting guide for fixing CBSA rejected ACI eManifests. Learn how to resolve common errors like "Shipment Linked to Another Trip", "Duplicate", and "Invalid Status of Request".
}}
{{note|This article is part of the [[ACI_eManifest_Software_User_Guide_(CBSA)|BorderConnect ACI eManifest Guide]]|info}}
{{note|This article is part of the [[ACI_eManifest_Software_User_Guide_(CBSA)|BorderConnect ACI eManifest Guide]]|info}}
<div class="bc-wrap">


{{#ev:youtube|yOfHR_quIpY|960|center|How to Make Changes and Correct Your ACI eManifest}}
<div class="bc-article-hero">
 
<h1>Correcting Rejected ACI eManifests</h1>
This guide explains how to '''correct an [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest]] that receives a reject response''' from [[Canada_Border_Services_Agency_-_General_Information|CBSA]] when using BorderConnect [https://www.borderconnect.com/aci-e-manifest/index.htm ACI eManifest software].
<p>A troubleshooting guide for resolving "CBSA Returned Error" statuses and getting your manifest accepted.</p>
 
<div class="bc-article-meta">
When CBSA rejects a Trip or Shipment:
<span class="bc-article-pill"><i class="fas fa-tools"></i> Type: Troubleshooting</span>
* The '''Current Status''' will show '''CBSA Returned Error'''
<span class="bc-article-pill"><i class="far fa-clock"></i> Time: Varies</span>
* A '''CBSA Response''' line appears in '''History/Status Messages''' with the reject reason
</div>
 
</div>
To fix the reject, you must locate the CBSA reject response and follow the appropriate steps for that specific message.
 
{{warning|This guide covers common reject scenarios and basic solutions. Some combinations of rejects or edge cases may require additional troubleshooting. If you are unsure, contact BorderConnect support: [https://borderconnect.com/contact-us.htm Support] or call 800-596-5176.}}
 
{{Promo
| icon = 🚛
| text = '''Simplify your cross-border operations.''' File ACE and ACI eManifests in seconds with BorderConnect's industry-leading software.
| link = https://www.borderconnect.com
| button = Start Free Trial
}}
 
== Quick Workflow: How to Fix Most CBSA Rejects ==
 
Use this checklist in order:
 
# '''Open the Trip or Shipment''' showing status '''CBSA Returned Error'''
# In '''History/Status Messages''', locate the '''CBSA Response''' that contains the reject
# Identify:
#* Whether the reject is for a '''Trip''' or a '''Shipment'''
#* The '''number referenced at the end of the message''' (often the Trip number or Cargo Control Number)
# Apply the fix from the matching section in this guide
# Re-send appropriately:
#* For Trip-level fixes: click '''Sync with CBSA''' on the eManifest
#* For Shipment-level fixes: use '''Send New Shipment Request''' (if needed), then '''Sync with CBSA''' on the Trip
 
== Common CBSA Rejects at a Glance ==
 
Use the table below to quickly find the reject you received and the typical fix.
 
{| class="wikitable"
! Reject message (key phrase) !! Usually means !! Typical fix
|-
| Shipment Linked to Another Trip || CCN is already attached to a different Trip on file || De-link shipment from original Trip, then re-sync rejected Trip
|-
| Duplicate || Trip number and CCN are conflicting/previously used as each other || Change Trip number or CCN, then re-send
|-
| Cannot Cancel, Shipment Is Linked to a Trip || Attempted to cancel a Shipment still attached to a Trip || Cancel Trip first (or remove shipment properly), then cancel Shipment again
|-
| Shipment Not On File || One Shipment on the Trip is not accepted/on file || Send the missing Shipment first, then Sync Trip
|-
| Invalid Status of Request || Trying to re-send or change something in a status CBSA will not accept || Use Sync for changes; if already on file, no action; if used elsewhere, renumber/cancel in other system
|-
| Trip Port Does Not Match Shipment Port || Trip First Canadian Port differs from one or more Shipments || Fix ports on Trip and Shipments, then Sync (not legacy Change Trip Only)
|-
| Already Used / Number Already Used || Trip number or CCN has already been processed and cannot be reused || Assign a new Trip number or CCN, then re-send
|-
| Not On File || Cancel/change request sent for something CBSA does not have || Often no action needed; send as new via Sync/Send New Shipment Request
|}
 
== Shipment Linked to Another Trip ==
 
;Example
<pre style="white-space: pre-wrap; word-wrap: break-word;">
CBSA Response: Trip [12340009189] Rejected Cargo Control Number: Shipment Linked to Another Trip on 1234PARS008698
</pre>
 
'''What it means'''
One of the shipments on the trip (the Cargo Control Number shown at the end of the message) is already linked to a different trip in CBSA's system. In the example, the shipment is '''1234PARS008698'''.
 
'''How to fix it (most common scenario)'''
# Locate the original trip where CBSA has that shipment linked
# On the original trip, ensure CBSA receives an update so the shipment is de-linked
#* Click '''Sync with CBSA''' (preferred), or
#* Use the legacy option under '''Send to CBSA''' to send a change request (for example, '''Change Trip Only''') if required for that workflow
# Wait for the change request on the original trip to be accepted
# Return to the rejected trip and click '''Sync with CBSA''' (or legacy '''Change Trip Only''') to re-link the shipment successfully
 
'''If the original trip has already been arrived/released'''
If the original trip is already arrived/released, it cannot be updated and the shipment may not be reusable.
# Assign a new Cargo Control Number to replace the rejected CCN
# From the ACI Shipment Details page, send the shipment using '''Send New Shipment Request'''
# Once accepted, send the trip update using '''Sync with CBSA''' (or legacy '''Change Trip Only''')
 
{{note|Depending on the situation, CBSA may also require cancelling the rejected shipment using [http://www.cbsa-asfc.gc.ca/publications/forms-formulaires/bsf673.pdf Form BSF673] and coordination with the customs broker. If you are unsure, contact BorderConnect support.}}
 
== Duplicate ==
 
;Examples
<pre style="white-space: pre-wrap; word-wrap: break-word;">
CBSA Response: Trip [1234114000] Rejected Client Supplied Request Id: Duplicate on 1234114000
CBSA Response: Shipment [1234PARS006351] Rejected Client Supplied Request Id: Duplicate on 1234PARS006351
</pre>
 
'''What it means'''
CBSA detected a conflict where:
* A Trip number has already been used as a Cargo Control Number, or
* A Cargo Control Number has already been used as a Trip number
 
CBSA does not allow this.
 
'''How to fix it'''
# Change the conflicting Trip number or Cargo Control Number to a new, unique value
# Re-send:
#* For a Trip reject: click '''Sync with CBSA'''
#* For a Shipment reject: use '''Send New Shipment Request''' from the ACI Shipment Details page, then '''Sync with CBSA''' on the Trip if needed
 
== Cannot Cancel, Shipment Is Linked to a Trip ==
 
;Example
<pre style="white-space: pre-wrap; word-wrap: break-word;">
CBSA Response: Shipment [1234PARS006793] Rejected Cancel Request Reason: Cannot Cancel, Shipment Is Linked to a Trip on 1234PARS006793
</pre>
 
'''What it means'''
You attempted to cancel a shipment that CBSA still shows as linked to a trip. CBSA will not cancel a shipment while it is attached to a trip.


'''How to fix it'''
<div class="bc-card">
*'''If you were canceling the entire eManifest:'''
# The Trip cancel may have processed, but the Shipment cancel did not
# Open the ACI Shipment Details page for the rejected shipment
# Under '''Send to CBSA''', select '''Send Cancel/Delete Shipment Request''' again
# The shipment cancel typically succeeds the second time once the Trip cancel is already processed


*'''If you were trying to remove a shipment from a Trip:'''
<div class="bc-float-video">
Follow the procedures in [[Updating_or_Correcting_an_Accepted_ACI_eManifest_(ACI_eManifest)|Updating or Correcting an Accepted ACI eManifest]] for removing shipments correctly.
  <div class="bc-video-trigger" data-video-id="yOfHR_quIpY">
    <div class="bc-play-icon"><i class="fas fa-play-circle"></i></div>
  </div>
</div>


== Shipment Not On File ==
<h2 style="margin-top: 0;">Overview</h2>
<p>When [[Canada_Border_Services_Agency_-_General_Information|CBSA]] rejects a Trip or Shipment, the <strong>Current Status</strong> updates to <strong>CBSA Returned Error</strong>, and a specific error message appears in the <strong>History/Status Messages</strong> section.</p>


;Example
<p>To fix the reject, you must locate the CBSA response message and follow the appropriate steps for that specific error.</p>
<pre style="white-space: pre-wrap; word-wrap: break-word;">
CBSA Response: Trip [123400104] Rejected Cargo Control Number: Shipment Not On File on 1234PARS108098
</pre>


'''What it means'''
<div class="bc-warning" style="margin-top: 20px;">
A shipment listed on your trip is not accepted/on file in CBSA's system (or is currently rejected). The CCN is shown at the end of the message (example: '''1234PARS108098''').
<strong>Support Note:</strong> This guide covers common rejects. Complex scenarios involving multiple carriers or edge cases may require assistance. If unsure, contact [https://borderconnect.com/contact-us.htm BorderConnect Support] at 800-596-5176.
</div>


'''How to fix it'''
<div style="clear: both;"></div>
# Make sure the shipment causing the error is accepted/on file first:
</div>
#* If it is Draft or Cancelled: open the ACI Shipment Details page and use '''Send New Shipment Request'''
#* If it belongs to another carrier: the other carrier must transmit it using their own ACI software
# If the shipment is rejected, resolve the shipment reject first
# Once the shipment is accepted/on file, return to the trip and click '''Sync with CBSA'''


== Invalid Status of Request ==
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Quick Fix Workflow</h2>


;Examples
<div class="bc-card">
<pre style="white-space: pre-wrap; word-wrap: break-word;">
<h3><span class="bc-step-circle">1</span> Identify the Error</h3>
CBSA Response: Trip [123400104] Rejected Reason: Invalid status of request on 123400104
<div class="bc-cleanlist">
CBSA Response: Shipment [1234PARS108098] Rejected Reason: Invalid status of request on 1234PARS108098
* Open the Trip or Shipment showing <strong>CBSA Returned Error</strong>.
</pre>
* Scroll to <strong>History/Status Messages</strong>.
* Locate the <strong>CBSA Response</strong> line.
* Note the <strong>Key Phrase</strong> (e.g., "Duplicate", "Shipment Not On File") and the <strong>Reference Number</strong> (e.g., CCN or Trip Number).
</div>
</div>


'''What it means'''
<div class="bc-card" style="margin-top: 20px;">
This reject generally indicates CBSA cannot accept the request in the way it was sent, most commonly because:
<h3><span class="bc-step-circle">2</span> Apply the Fix</h3>
* The Trip/Shipment is already on file and you attempted to re-send it as if it were new, or
<p>Find your error message in the sections below and apply the specific solution. Then, re-transmit:</p>
* A change/amend was attempted on an item that was previously cancelled using legacy options
<div class="bc-cleanlist">
* <strong>For Trip Rejects:</strong> Click <strong>Sync with CBSA</strong> on the eManifest Details page.
* <strong>For Shipment Rejects:</strong> Use <strong>Send New Shipment Request</strong> (if needed), then <strong>Sync with CBSA</strong> on the Trip.
</div>
</div>


'''How to fix it (based on what happened)'''
<div class="bc-card" style="margin-top: 30px;">
*'''You made changes and want CBSA to receive the update:'''
<h3>🔍 Common Rejects at a Glance</h3>
# Click '''Sync with CBSA''' (this is the correct method to update)
<table class="wikitable" style="width:100%; margin-bottom:0;">
# Avoid re-sending an already accepted manifest as if it were new
<tr>
<th>Reject Message</th>
<th>Typical Meaning</th>
</tr>
<tr>
<td><strong>Shipment Linked to Another Trip</strong></td>
<td>The shipment is already attached to a different manifest.</td>
</tr>
<tr>
<td><strong>Duplicate</strong></td>
<td>The Trip Number or CCN has already been used.</td>
</tr>
<tr>
<td><strong>Shipment Not On File</strong></td>
<td>A shipment listed on the trip hasn't been accepted yet.</td>
</tr>
<tr>
<td><strong>Invalid Status of Request</strong></td>
<td>Trying to send a "New" request for something already on file.</td>
</tr>
<tr>
<td><strong>Trip Port Does Not Match</strong></td>
<td>Trip port differs from the shipment port.</td>
</tr>
<tr>
<td><strong>Already Used</strong></td>
<td>The number has been processed and cannot be reused.</td>
</tr>
</table>
</div>


*'''You re-sent by mistake and made no changes:'''
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Detailed Solutions</h2>
# No action is required (CBSA still has the original accepted submission)


*'''You attempted to update something that was previously cancelled:'''
<div class="bc-card">
# CBSA does not allow changes to cancelled items
<h3>❌ Reject: Shipment Linked to Another Trip</h3>
# Re-send appropriately:
<p><strong>What it means:</strong> The Cargo Control Number (CCN) listed in the error is currently attached to a <em>different</em> trip in CBSA's system.</p>
#* For Trip: click '''Sync with CBSA'''
#* For Shipment: use '''Send New Shipment Request''' from the ACI Shipment Details page


*'''This is the first time you are sending, but CBSA says invalid status:'''
<div class="bc-subtle">
The Trip/Shipment may already exist in another system (CBSA Portal or another service provider).
<strong>Example:</strong> <code>Trip [12340009189] Rejected Cargo Control Number: Shipment Linked to Another Trip on 1234PARS008698</code>
# Use the manifest prepared in that system, OR have it cancelled there before syncing in BorderConnect
</div>
# If the number is being used for a different load, assign a new Trip number or CCN


{{note|If the Trip/Shipment was previously created, then renumbered in BorderConnect but CBSA never processed the change, support may need to help locate and clear the original record.}}
<h4>How to Fix:</h4>
<div class="bc-cleanlist">
* <strong>Step 1:</strong> Locate the <strong>original trip</strong> where this shipment was previously linked.
* <strong>Step 2:</strong> On that original trip, click <strong>Sync with CBSA</strong> to update it (this tells CBSA the shipment is no longer there).
* <strong>Step 3:</strong> Once the original trip update is accepted, return to your <strong>current (rejected) trip</strong>.
* <strong>Step 4:</strong> Click <strong>Sync with CBSA</strong> to successfully link the shipment.
</div>


== Trip Port Does Not Match Shipment Port ==
<div class="bc-warning" style="margin-top: 15px;">
<strong>If Original Trip is Arrived:</strong> If the old trip is already released, you cannot update it. You must assign a <strong>New CCN</strong> to the shipment on the new trip and re-send it as a new shipment.
</div>
</div>


;Example
<div class="bc-card" style="margin-top: 30px;">
<pre style="white-space: pre-wrap; word-wrap: break-word;">
<h3>❌ Reject: Duplicate / Number Already Used</h3>
CBSA Response: Trip [123400763] Rejected Cargo Control Number: Trip Port Does Not Match Shipment Port on 1234PARS001549
<p><strong>What it means:</strong> CBSA detected a conflict. A Trip Number cannot be used as a CCN, and a CCN cannot be used as a Trip Number. Or, the number simply exists already.</p>
</pre>


'''What it means'''
<div class="bc-subtle">
The Trip First Canadian Port of Entry does not match the First Canadian Port of Entry on one or more attached shipments. CBSA requires the Trip and all shipments on the trip to use the same port.
<strong>Example:</strong> <code>Trip [1234114000] Rejected Client Supplied Request Id: Duplicate on 1234114000</code>
</div>


'''Common cause'''
<h4>How to Fix:</h4>
This often occurs when the Trip port is changed using legacy '''Change Trip Only''' while shipments are present (the shipment ports do not get updated in CBSA).
<div class="bc-cleanlist">
* <strong>Step 1:</strong> Change the conflicting <strong>Trip Number</strong> or <strong>Cargo Control Number</strong> to a new, unique value.
* <strong>Step 2:</strong> Re-transmit.
    * <strong>Trip Reject:</strong> Click <strong>Sync with CBSA</strong>.
    * <strong>Shipment Reject:</strong> Click <strong>Send New Shipment Request</strong> inside the shipment, then Sync the trip.
</div>
</div>


'''How to fix it'''
<div class="bc-card" style="margin-top: 30px;">
# Edit the Trip port and all attached shipment ports so they match and are correct
<h3>❌ Reject: Cannot Cancel, Shipment Is Linked to a Trip</h3>
# Click '''Sync with CBSA''' (do not use legacy '''Change Trip Only''' when shipments are on the Trip)
<p><strong>What it means:</strong> You tried to cancel a shipment, but CBSA still sees it attached to a trip.</p>


== Already Used / Number Already Used ==
<h4>How to Fix:</h4>
<div class="bc-cleanlist">
* <strong>Scenario A (Cancelling Manifest):</strong> The Trip cancel likely worked, but the shipment didn't. Simply go to the <strong>Shipment Details</strong> page and click <strong>Send Cancel/Delete Shipment Request</strong> again.
* <strong>Scenario B (Removing Shipment):</strong> You must remove the shipment from the trip profile first, send the trip update, <em>then</em> cancel the shipment.
</div>
</div>


;Examples
<div class="bc-card" style="margin-top: 30px;">
<pre style="white-space: pre-wrap; word-wrap: break-word;">
<h3>❌ Reject: Shipment Not On File</h3>
CBSA Response: Trip [123400811] Rejected Cargo Control Number: Already Used on 1234PARS002237
<p><strong>What it means:</strong> The Trip is trying to link to a shipment that CBSA doesn't have yet.</p>
CBSA Response: Shipment [1234PARS002237] Rejected Reason: Number Already Used on 1234PARS002237
</pre>


'''What it means'''
<div class="bc-subtle">
The Trip number or Cargo Control Number has already been processed by CBSA and cannot be reused.
<strong>Example:</strong> <code>Trip [123400104] Rejected Cargo Control Number: Shipment Not On File on 1234PARS108098</code>
</div>


'''How to fix it'''
<h4>How to Fix:</h4>
# Assign a new Trip number or a new Cargo Control Number to replace the rejected one
<div class="bc-cleanlist">
# Re-send:
* <strong>Step 1:</strong> Check the status of the shipment referenced in the error.
#* For Trip: click '''Sync with CBSA'''
* <strong>Step 2:</strong> If it is <strong>Draft</strong> or <strong>Rejected</strong>, open the shipment and click <strong>Send New Shipment Request</strong>.
#* For Shipment: use '''Send New Shipment Request'''
* <strong>Step 3:</strong> Once the shipment is accepted, return to the trip and click <strong>Sync with CBSA</strong>.
# If a Shipment was re-sent, wait for it to be accepted and then '''Sync with CBSA''' on the Trip
</div>
</div>


== Not On File ==
<div class="bc-card" style="margin-top: 30px;">
<h3>❌ Reject: Invalid Status of Request</h3>
<p><strong>What it means:</strong> You tried to send a request type (like "New" or "Cancel") that isn't allowed for the manifest's current state in CBSA's system.</p>


;Examples
<h4>Common Scenarios & Fixes:</h4>
<pre style="white-space: pre-wrap; word-wrap: break-word;">
<table class="wikitable" style="width:100%; margin-bottom:0;">
CBSA Response: Trip [12340218] Rejected Cancel Request Reason: Not On File on 12340218
<tr>
CBSA Response: Shipment [1234PARS0112] Rejected Cancel Request Reason: Not On File on 1234PARS0112
<th>Scenario</th>
</pre>
<th>Fix</th>
</tr>
<tr>
<td><strong>Re-sending an accepted manifest</strong></td>
<td>No action needed. CBSA already has it. If you made changes, use <strong>Sync with CBSA</strong> instead.</td>
</tr>
<tr>
<td><strong>Updating a Cancelled item</strong></td>
<td>CBSA won't update cancelled items. You must re-send it as <strong>New</strong> (Sync with CBSA).</td>
</tr>
<tr>
<td><strong>First time sending</strong></td>
<td>The number may exist in another system (Portal). Assign a new Trip/CCN and re-send.</td>
</tr>
</table>
</div>


'''What it means'''
<div class="bc-card" style="margin-top: 30px;">
A cancel request or legacy change request was submitted for a Trip/Shipment that CBSA does not have on file.
<h3>❌ Reject: Trip Port Does Not Match Shipment Port</h3>
<p><strong>What it means:</strong> The Trip's "First Canadian Port of Entry" is different from the Port listed on one of the shipments. They must match.</p>


This can occur if:
<h4>How to Fix:</h4>
* The Trip/Shipment was never transmitted, OR
<div class="bc-cleanlist">
* A number was edited and a legacy change was sent (CBSA cannot determine the "old" number to update)
* <strong>Step 1:</strong> Edit the Trip and ensure the Port is correct.
* <strong>Step 2:</strong> Edit all Shipments and ensure their Port matches the Trip.
* <strong>Step 3:</strong> Click <strong>Sync with CBSA</strong>. (Do <strong>not</strong> use legacy "Change Trip Only" as it won't update the shipments).
</div>
</div>


'''How to fix it'''
<div class="bc-card" style="margin-top: 30px;">
*'''You were trying to cancel using legacy options:'''
<h3>❌ Reject: Not On File</h3>
# No action is required (CBSA confirms it is not on file)
<p><strong>What it means:</strong> You tried to Cancel or Change something that CBSA says doesn't exist.</p>


*'''You were trying to change something (not Trip number or CCN) using legacy options:'''
<h4>How to Fix:</h4>
# Re-send using:
<div class="bc-cleanlist">
#* '''Sync with CBSA''' (Trip-level), or
* <strong>If Cancelling:</strong> No action needed. CBSA confirms it's not there.
#* '''Send New Shipment Request''' (Shipment-level)
* <strong>If Changing:</strong> Re-send the data as <strong>New</strong> (Sync with CBSA).
* <strong>If Renumbering:</strong> You likely changed a number and tried to send a "Change". You must revert the number, cancel the old one, create a new one, and send that as New.
</div>
</div>


*'''You were trying to change a Trip number or Cargo Control Number:'''
{{AppPromo}}
# Set the Trip number or CCN back to the original value
# Follow the proper renumbering procedures in [[Updating_or_Correcting_an_Accepted_ACI_eManifest_(ACI_eManifest)|Updating or Correcting an Accepted ACI eManifest]]


[[Category:ACI eManifest Guide]]
</div> [[Category:ACI eManifest Guide]]

Latest revision as of 17:08, 24 February 2026

🔖 This article is part of the BorderConnect ACI eManifest Guide

Correcting Rejected ACI eManifests

A troubleshooting guide for resolving "CBSA Returned Error" statuses and getting your manifest accepted.

Type: Troubleshooting Time: Varies

Overview

When CBSA rejects a Trip or Shipment, the Current Status updates to CBSA Returned Error, and a specific error message appears in the History/Status Messages section.

To fix the reject, you must locate the CBSA response message and follow the appropriate steps for that specific error.

Support Note: This guide covers common rejects. Complex scenarios involving multiple carriers or edge cases may require assistance. If unsure, contact BorderConnect Support at 800-596-5176.

Quick Fix Workflow

1 Identify the Error

  • Open the Trip or Shipment showing CBSA Returned Error.
  • Scroll to History/Status Messages.
  • Locate the CBSA Response line.
  • Note the Key Phrase (e.g., "Duplicate", "Shipment Not On File") and the Reference Number (e.g., CCN or Trip Number).

2 Apply the Fix

Find your error message in the sections below and apply the specific solution. Then, re-transmit:

  • For Trip Rejects: Click Sync with CBSA on the eManifest Details page.
  • For Shipment Rejects: Use Send New Shipment Request (if needed), then Sync with CBSA on the Trip.

🔍 Common Rejects at a Glance

Reject Message Typical Meaning
Shipment Linked to Another Trip The shipment is already attached to a different manifest.
Duplicate The Trip Number or CCN has already been used.
Shipment Not On File A shipment listed on the trip hasn't been accepted yet.
Invalid Status of Request Trying to send a "New" request for something already on file.
Trip Port Does Not Match Trip port differs from the shipment port.
Already Used The number has been processed and cannot be reused.

Detailed Solutions

❌ Reject: Shipment Linked to Another Trip

What it means: The Cargo Control Number (CCN) listed in the error is currently attached to a different trip in CBSA's system.

Example: Trip [12340009189] Rejected Cargo Control Number: Shipment Linked to Another Trip on 1234PARS008698

How to Fix:

  • Step 1: Locate the original trip where this shipment was previously linked.
  • Step 2: On that original trip, click Sync with CBSA to update it (this tells CBSA the shipment is no longer there).
  • Step 3: Once the original trip update is accepted, return to your current (rejected) trip.
  • Step 4: Click Sync with CBSA to successfully link the shipment.

If Original Trip is Arrived: If the old trip is already released, you cannot update it. You must assign a New CCN to the shipment on the new trip and re-send it as a new shipment.

❌ Reject: Duplicate / Number Already Used

What it means: CBSA detected a conflict. A Trip Number cannot be used as a CCN, and a CCN cannot be used as a Trip Number. Or, the number simply exists already.

Example: Trip [1234114000] Rejected Client Supplied Request Id: Duplicate on 1234114000

How to Fix:

  • Step 1: Change the conflicting Trip Number or Cargo Control Number to a new, unique value.
  • Step 2: Re-transmit.
   * Trip Reject: Click Sync with CBSA.
   * Shipment Reject: Click Send New Shipment Request inside the shipment, then Sync the trip.

❌ Reject: Cannot Cancel, Shipment Is Linked to a Trip

What it means: You tried to cancel a shipment, but CBSA still sees it attached to a trip.

How to Fix:

  • Scenario A (Cancelling Manifest): The Trip cancel likely worked, but the shipment didn't. Simply go to the Shipment Details page and click Send Cancel/Delete Shipment Request again.
  • Scenario B (Removing Shipment): You must remove the shipment from the trip profile first, send the trip update, then cancel the shipment.

❌ Reject: Shipment Not On File

What it means: The Trip is trying to link to a shipment that CBSA doesn't have yet.

Example: Trip [123400104] Rejected Cargo Control Number: Shipment Not On File on 1234PARS108098

How to Fix:

  • Step 1: Check the status of the shipment referenced in the error.
  • Step 2: If it is Draft or Rejected, open the shipment and click Send New Shipment Request.
  • Step 3: Once the shipment is accepted, return to the trip and click Sync with CBSA.

❌ Reject: Invalid Status of Request

What it means: You tried to send a request type (like "New" or "Cancel") that isn't allowed for the manifest's current state in CBSA's system.

Common Scenarios & Fixes:

Scenario Fix
Re-sending an accepted manifest No action needed. CBSA already has it. If you made changes, use Sync with CBSA instead.
Updating a Cancelled item CBSA won't update cancelled items. You must re-send it as New (Sync with CBSA).
First time sending The number may exist in another system (Portal). Assign a new Trip/CCN and re-send.

❌ Reject: Trip Port Does Not Match Shipment Port

What it means: The Trip's "First Canadian Port of Entry" is different from the Port listed on one of the shipments. They must match.

How to Fix:

  • Step 1: Edit the Trip and ensure the Port is correct.
  • Step 2: Edit all Shipments and ensure their Port matches the Trip.
  • Step 3: Click Sync with CBSA. (Do not use legacy "Change Trip Only" as it won't update the shipments).

❌ Reject: Not On File

What it means: You tried to Cancel or Change something that CBSA says doesn't exist.

How to Fix:

  • If Cancelling: No action needed. CBSA confirms it's not there.
  • If Changing: Re-send the data as New (Sync with CBSA).
  • If Renumbering: You likely changed a number and tried to send a "Change". You must revert the number, cancel the old one, create a new one, and send that as New.
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