In Bond Manager Dashboard (U.S. In-Bond Manager): Difference between revisions

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 {{#ev:youtube|-O8AXA9ms5c|960|center|How to Use BorderConnect's U.S. In-Bond Manager}}
-The '''In-Bond Dashboard''' is the main page of the U.S. In-Bond Manager. It can be accessed from the '''In-Bond Manager''' menu option by selecting '''In-Bond Dashboard'''. From this page, users have full visibility of all of their most recent in-bond shipments and also have easy access to all of the features of BorderConnect's U.S. In-Bond Manager.
+[[File:In-bond-dashboard.png|400px|thumb|right|Viewing the '''U.S. In-Bond Dashboard''' page]]The '''In-Bond Dashboard''' is the main page of the U.S. In-Bond Manager. It can be accessed from the '''In-Bond Manager''' menu option by selecting '''In-Bond Dashboard'''. From this page, users have full visibility of all of their most recent in-bond shipments and also have easy access to all of the features of BorderConnect's U.S. In-Bond Manager.
 == In-Bond Dashboard Overview ==
-[[File:In-bond-dashboard.png|800px]]
 The In-Bond Dashboard is divided into two main sections. The search options are at the top, and the search results are below.
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 Please note that although it is common practice for in-bonds destined to Mexico to be done as a T&E, CBP highly recommends that carriers insist that they are instead done as type Immediate Transportation. (aka IT or type 61). A carrier accepting a T&E in-bond destined to Mexico is liable to ensure that export from the U.S. takes place, and in the case the export does not take place for any reason, the original carrier would be penalized.
+=== General Order (G.O.): What it means and what to do ===
+[[File:Inbond-general-order-alert.png]]
+==== What is GO? ====
+General Order (GO) is CBP’s process for freight that isn’t timely cleared or exported after it arrives at the U.S. port of destination. Once arrived, the shipment must be entered (cleared) or exported within 15 calendar days. If not, GO proceedings begin.
+[[File:General-order-status.png|thumb|right|250px]]
+'''Statuses you may see'''
+*'''Pending General Order (PGO):''' A warning that the 15-day window is about to expire and CBP may initiate GO.
+*'''Eligible General Order (EGO):''' The 15 days have elapsed; CBP can order the freight to a GO (Class 11) warehouse, adding storage/handling fees and delays.
+*(Less frequently you may see Sent to GO when CBP actually orders/moves the freight to a GO facility.)
+'''Why it happens (root cause and other possibilities)'''
+*'''Main reason (almost always):''' The shipment was not entered or exported within 15 days after arrival at the port of destination.
+*'''Other reasons CBP may flag for GO (less common):''' missing/late Arrival/Export messages, incomplete shipment information or required documents, quantity mismatch between the manifest and the entry, unpaid duties/fees, or an overdue in-bond (e.g., not delivered to destination within the allowed transit time).
+==== What to do ====
+*'''1. Act immediately''' when you see PGO/EGO: confirm with your broker/warehouse/CBP what is missing.
+*'''2. Verify arrival is posted''' correctly (with the right location) and that an entry is on file for the full manifested quantity—or, for export movements, that the export was transmitted.
+*'''3. Fix gaps fast''' (documents, quantities, payments). If the freight has been Sent to GO, coordinate with the GO warehouse, file a valid entry, and settle charges.
+'''In BorderConnect'''
+[[File:Mark-as-resolved-button.png|thumb|right|250px]]
+If CBP has cleared the issue and your in-bond shows Status: Overdue / Arrived in U.S. In-Bond Manager, open the '''In-Bond Report Details''' page and click Mark G.O. Resolved at the top to record the resolution.
 [[Category:U.S. In-Bond Manager Guide]]