BorderConnect Wiki

E-Manifest Tracking Feature (ACE and ACI eManifest): Difference between revisions

← Older edit
No edit summary
No edit summary
 
(14 intermediate revisions by the same user not shown)
Line 1: Line 1:
{{#seo:
|title=How to Track eManifest Status Alerts {{!}} BorderConnect Support Wiki
|title_mode=replace
|keywords=track ACE manifest, track ACI eManifest, CBP status alerts, CBSA email notifications, cross-border productivity, eManifest tracking feature, BorderConnect alerts, real-time customs responses
|description=Learn how to use BorderConnect's eManifest Tracking feature to receive real-time email alerts and on-screen notifications for CBP and CBSA customs responses.
}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
<div class="bc-wrap">


[[File:Tracking1.jpg|360px|thumb|right|Selecting '''Track eManifest''' from the eManifest Details page]]This guide offers instructions on using the '''eManifest Tracking Feature''' in [https://www.borderconnect.com BorderConnect]. It assumes that you have an active software subscription with BorderConnect. If you are not presently set up with an account, please [https://borderconnect.com/contact-us.htm contact BorderConnect] to get you set up.
<div class="bc-article-hero">
<h1>eManifest Tracking Feature</h1>
<p>A productivity tool that provides real-time alerts and shortcuts for monitoring sensitive manifests.</p>
<div class="bc-article-meta">
<span class="bc-article-pill"><i class="fas fa-bell"></i> Feature: Alerts</span>
<span class="bc-article-pill"><i class="fas fa-magic"></i> Type: Productivity</span>
</div>
</div>


The eManifest Tracking Feature allows you to receive updates by email and screen notification when a manifest gets responses from customs. Whereas normally you might just check back on your manifest when it's convenient for you, this feature is designed to help out in situations where you want to leave your manifest and do other things, but need to know right away when the manifest receives a response.
<div class="bc-card">
<div class="bc-2col">


The most common scenario where the feature would be useful when you are changing an [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest]], and the changes you're making must be done in separate stages. For example if you needed to change the manifest's trip number, you would first need to send a cancel request, then wait for the reply before making your changes and resending the manifest. In this example you must wait for the response to the cancel request before proceeding, but based on current response times in ACI this can take 10 minutes or more. You may want to spend that time working on other things, but still know right away when the response comes in.</onlyinclude>
<div>
<h2 style="margin-top: 0;">Overview</h2>
<p>The <strong>eManifest Tracking Feature</strong> allows users to receive real-time updates whenever customs responses are received for a specific manifest.</p>


== Tracking a Manifest ==
<p>Instead of manually refreshing or repeatedly checking a status, tracking automatically notifies you via:</p>
<div class="bc-cleanlist">
* 📧 <strong>Email alerts</strong> for every new response.
* 🚨 <strong>On-screen indicators</strong> (three red exclamation marks).
* 🔗 <strong>Shortcut links</strong> for one-click access.
</div>
</div>


Tracking a manifest is easy. Simply go to the [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI]] or [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Details Page]] of the manifest you wish to track. On the top row of buttons, hover your mouse over the Track button.
<div style="text-align: center;">
[[File:Tracking1.jpg|thumb|center|800px|Selecting "Track eManifest" from the menu]]
</div>


You will be given the choice between 'Track eManifest' and 'Track eManifest With Note'. Both accomplish the same thing, the ability to add a note just makes it helps in cases where you might need to remember why you were tracking the manifest. If you do decide to track the manifest with a note, you will be prompted to enter the note in a text box and hit save.
</div>
</div>


You are now tracking the manifest. This will create a handy link to take you back to the manifest anytime, even if you're working on another manifest. This link will be displayed directly under the main menu. If you chose to track the manifest with a note, hovering your mouse over the link will also display the note you entered.
<div class="bc-card" style="margin-top: 30px;">
<h3>💡 When Should You Use Tracking?</h3>
<table class="wikitable" style="width:100%; margin-bottom:0;">
<tr>
<th style="width: 40%;">Scenario</th>
<th>Why Tracking Helps</th>
</tr>
<tr>
<td><strong>Cancelling & Resending</strong></td>
<td>You must wait for the "Cancel Accepted" response before resending. Tracking alerts you the second it happens.</td>
</tr>
<tr>
<td><strong>Time-Sensitive Shipments</strong></td>
<td>Ensures you know immediately if a release or reject occurs.</td>
</tr>
<tr>
<td><strong>Waiting for Corrections</strong></td>
<td>Prevents delays while waiting for CBSA/CBP to process an amendment.</td>
</tr>
<tr>
<td><strong>Multi-Tasking</strong></td>
<td>Allows you to work on other files while keeping an eye on urgent ones via the shortcut bar.</td>
</tr>
</table>
</div>


[[File:Tracking2.png|800px]]
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">How to Track a Manifest</h2>


Once you begin tracking a manifest, you will receive an email notification for each customs response that comes in for that manifest. The notification will be sent to the email specified in your User Account.
<div class="bc-card">
<h3><span class="bc-step-circle">1</span> Activate Tracking</h3>
<p>Open the ACI or ACE manifest you want to monitor.</p>
<div class="bc-cleanlist">
* Hover over the <strong>Track</strong> button at the top of the page.
* Select <strong>Track eManifest</strong> (or "With Note" to add a reminder).
</div>
<div class="bc-subtle" style="margin-top: 15px;">
<strong>Result:</strong> A shortcut link immediately appears under the main menu.
</div>
[[File:Tracking2.png|thumb|center|800px|Tracking shortcuts appear under the menu]]
</div>


You will also be able to tell that the manifest has a new response by looking at the shortcut link to the manifest at the top of the page. If there's been a new response since you last checked on the manifest, it will display 3 red exclamation marks next to the trip number.
<div class="bc-card" style="margin-top: 20px;">
<h3><span class="bc-step-circle">2</span> Monitor Responses</h3>
<p>Once active, you don't need to stay on the page.</p>
<div class="bc-cleanlist">
* <strong>Visual Alert:</strong> 🚨 <strong>Three red exclamation marks</strong> appear beside the shortcut link when a new response arrives.
* <strong>Email Alert:</strong> You will receive an email notification for every status change.
</div>
</div>


If there are people tracking a manifest, the manifest will display a list of people tracking it on the [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI]] or [[ACE_Manifest_Details_Page_(ACE_Manifest)|ACE Manifest Details Page]] towards the bottom of the page.
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Managing Tracking</h2>


[[File:Tracking3.png|800px]]
<div class="bc-card">
<h3>Viewing Who Is Tracking</h3>
<p>At the bottom of the manifest details page, the <strong>People Tracking</strong> section displays a list of all users currently monitoring that file.</p>
[[File:Tracking3.png|thumb|center|800px|List of users tracking the manifest]]
</div>


== Untracking a Manifest ==
<div class="bc-card" style="margin-top: 30px;">
<h3>Stopping (Untracking)</h3>
<p>When you are finished, remove the tracking to clear your shortcut bar.</p>


When you no longer need to track your manifest, it's easy enough to stop tracking it. If you are on the [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI]] or [[ACE_Manifest_Details_Page_(ACE_Manifest)|ACE Manifest Details Page]] of the manifest you wish to stop tracking, you can hover your mouse over the Track button, and select 'Untrack Manifest'.
<div class="bc-2col">
<div>
<h4>Option 1: Shortcut Bar</h4>
<p>Click the small <strong>[x]</strong> beside the manifest link in your top menu bar. This removes it instantly.</p>
</div>


[[File:Tracking4.jpg|800px]]
<div>
<h4>Option 2: Track Menu</h4>
<p>Hover over the <strong>Track</strong> button on the manifest page and select <strong>Untrack Manifest</strong>.</p>
</div>
</div>


Another way to stop tracking a manifest is to click the Untrack link located under the 'People Tracking' section of your manifest toward the bottom of the [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI]] or [[ACE_Manifest_Details_Page_(ACE_Manifest)|ACE eManifest Details Page]]. Please note that if there are others tracking the same manifest you will not have the option to untrack it for them. You can only select Untrack for yourself.
[[File:Tracking4.jpg|thumb|center|800px|Untracking from the menu]]
</div>


You can also stop tracking a manifest by clicking the [x] to the right of the shortcut link for the manifest. This allows you to untrack the manifest without bringing up the manifest first.
{{AppPromo}}


Once you have untracked the manifest the shortcut link will be removed, and you will no longer receive email notifications when new customs responses come in for that manifest.
</div> [[Category:BorderConnect Software User Guide]]
 
[[Category:BorderConnect Software User Guide]]
Retrieved from "https://wiki.borderconnect.com/index.php?title=E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)"