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<h1>Welcome to the [[BorderConnect_Wiki:About|BorderConnect Support Wiki]]</h1>
    <h1>BorderConnect Support</h1>
<p>a free information resource for BorderConnect customers and cross-border highway carriers.</p>
    <p>The complete resource for highway carriers, from getting started to expert compliance.</p>
<div class="bc-meta">[[Special:Statistics|{{NUMBEROFARTICLES}}]] articles and [[Special:MediaStatistics|437]] images.</div>
   
<div class="bc-kicker">Start here</div>
    <div class="bc-hero-search">
<div class="bc-pillrow">
      <div class="bc-pillrow">
<span class="bc-pill">[[BorderConnect_Software_User_Guide|Using BorderConnect Software]]</span>
        <span class="bc-pill">[[BorderConnect_Software_User_Guide|Software Guide]]</span>
<span class="bc-pill">[[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Guide]]</span>
        <span class="bc-pill">[[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest]]</span>
<span class="bc-pill">[[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest Guide]]</span>
        <span class="bc-pill">[[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest]]</span>
<span class="bc-pill">[[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager]]</span>
        <span class="bc-pill">[[Customs_Compliance_Guide_(CBP_and_CBSA)|Compliance]]</span>
<span class="bc-pill">[[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]</span>
      </div>
</div>
    </div>
  </div>
  <div class="bc-hero-meta">
    [[Special:Statistics|{{NUMBEROFARTICLES}}]] articles available
  </div>
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<div class="bc-grid bc-grid-2">
<!-- ONBOARDING + SEARCH BY TASK -->
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  <div class="bc-card">
<div class="bc-card bc-accent-onboard">
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<h2>New to BorderConnect?</h2>
      <h2>🚀 New to BorderConnect?</h2>
<div class="bc-subtle">
    </div>
If this is your first time using BorderConnect, these guides will get you compliant fast with the least friction.
    <div class="bc-card-body">
</div>
      <div class="bc-subtle">Start here to get compliant with the least friction.</div>
     
      <div class="bc-action-list">
        [[BorderConnect_Software_User_Guide|<div class="bc-action-item"><strong>1. Learn the Basics</strong><span>Overview of the software interface</span></div>]]
        [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|<div class="bc-action-item"><strong>2. The Workflow</strong><span>Understand how eManifests work</span></div>]]
        [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|<div class="bc-action-item"><strong>3. First ACI (Canada)</strong><span>Create your first Canadian manifest</span></div>]]
        [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|<div class="bc-action-item"><strong>4. First ACE (USA)</strong><span>Create your first US manifest</span></div>]]
      </div>


      <div class="bc-divider"></div>
<div class="bc-btngrid">
      <div class="bc-subtle">
<div class="bc-btn">
        <strong>Video Tutorials:</strong>
<strong>1) Learn the basics</strong>
        * [https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest]
<span>[[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]</span>
        * [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest]
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      </div>
    </div>
  </div>


  <div class="bc-card">
<div class="bc-btn">
    <div class="bc-card-header bc-bg-ref">
<strong>2) Understand the workflow</strong>
      <h2>⚡️ I need to...</h2>
<span>[[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]</span>
    </div>
</div>
    <div class="bc-card-body">
      <div class="bc-subtle">Jump directly to the specific task you are working on.</div>


      <div class="bc-tag-grid">
<div class="bc-btn">
        [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|<span class="bc-tag">Submit ACI eManifest</span>]]
<strong>3) File your first ACI</strong>
        [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|<span class="bc-tag">Submit ACE Manifest</span>]]
<span>[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating an ACI eManifest]]</span>
        [[Correcting Rejected ACI eManifests (ACI eManifest)|<span class="bc-tag">Fix Rejected ACI</span>]]
</div>
        [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|<span class="bc-tag">Fix Rejected ACE</span>]]
        [[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|<span class="bc-tag">Print Lead Sheets</span>]]
        [[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|<span class="bc-tag">Resync Manifest</span>]]
        [[US_In_Bond_Manager_Guide_(CBP)|<span class="bc-tag">File In-Bond (7512)</span>]]
        [[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|<span class="bc-tag">Track Status</span>]]
      </div>


      <div class="bc-divider"></div>
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      <div class="bc-alert">
<strong>4) File your first ACE</strong>
        <strong>Tip:</strong> Use the search bar (top right) for specific error codes or terms like "PARS", "Port Code", or "Diversion".
<span>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating an ACE Manifest]]</span>
      </div>
</div>
    </div>
</div>
  </div>


<div class="bc-divider"></div>
<div class="bc-subtle">
Prefer video? Jump into tutorials:
* [https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest Tutorials]
* [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Tutorials]
* [https://www.youtube.com/playlist?list=PLQOGduPMk-2Yz8S-4Ft-ssBXi3lm1gYln U.S. In-Bond Manager Tutorials]
</div>
</div>
</div>


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  <div class="bc-card bc-flex-card">
<h2>Search by task</h2>
    <div class="bc-card-header"><h3>Featured Article</h3></div>
<div class="bc-subtle">Choose what you’re trying to accomplish (most common tasks).</div>
    <div class="bc-card-body">
 
      <div style="display:flex; gap:15px; align-items:flex-start;">
<div class="bc-btngrid">
        <div style="flex:1;">
<div class="bc-btn"><strong>Create & submit an ACI eManifest</strong><span>[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting a New ACI eManifest]]</span></div>
          '''Import Wizard Guide'''<br>
<div class="bc-btn"><strong>Create & submit an ACE Manifest</strong><span>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting a New ACE Manifest]]</span></div>
          Easily import internal company data (shippers, consignees, drivers) directly into BorderConnect to save time on data entry.
<div class="bc-btn"><strong>Fix a rejected ACI</strong><span>[[Correcting Rejected ACI eManifests (ACI eManifest)|Correcting Rejected ACI eManifests]]</span></div>
          <div style="margin-top:8px;">[[Import_Wizard_(ACE_and_ACI_eManifest)|Read full article →]]</div>
<div class="bc-btn"><strong>Fix a rejected ACE</strong><span>[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]]</span></div>
        </div>
<div class="bc-btn"><strong>Generate lead sheets</strong><span>[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|Generating eManifest Lead Sheets]]</span></div>
        <div style="width: 120px;">[[File:File-import-wizard-home-screen.jpg|frameless|120px]]</div>
<div class="bc-btn"><strong>Edit & re-sync a manifest</strong><span>[[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|eManifest Sync Feature]]</span></div>
      </div>
<div class="bc-btn"><strong>Track & get notifications</strong><span>[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|eManifest Tracking Feature]]</span></div>
    </div>
<div class="bc-btn"><strong>File / manage U.S. in-bonds</strong><span>[[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Guide]]</span></div>
  </div>
</div>


  <div class="bc-card bc-flex-card">
<div class="bc-divider"></div>
    <div class="bc-card-header"><h3>Featured Video</h3></div>
<div class="bc-mini">
    <div class="bc-card-body">
Tip: Use the wiki search box (top right) and try keywords like “rejected”, “lead sheet”, “in-bond”, “diversion”, “PARS”, or “port code”.
        '''QP In-Bond Filing'''<br>
</div>
        A step-by-step walkthrough of the new In-Bond workflow.
        <div style="margin-top:10px;">{{#ev:youtube|p-RKs3izmCs|300|left}}</div>
    </div>
  </div>
</div>
</div>


<div class="bc-grid bc-grid-2">
</div>


  <div class="bc-card bc-border-top bc-theme-aci">
<!-- FEATURED ARTICLE + FEATURED VIDEO -->
    <div class="bc-card-body">
<div class="bc-grid">
      <h2 class="bc-section-title">🇨🇦 ACI eManifest Guide</h2>
      <ul class="bc-link-list">
        <li>[[ACI_eManifest_Software_User_Guide_(CBSA)|ACI Software User Guide]]</li>
        <li>[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating ACI eManifest]]</li>
        <li>[[Correcting Rejected ACI eManifests (ACI eManifest)|Fixing Rejections]]</li>
        <li>[[In Bond (CBSA Shipment Type)|In-Bond Shipments (Canada)]]</li>
        <li>[[CBSA Highway Ports|CBSA Port Codes]]</li>
      </ul>
     
      <div class="bc-tip-box">
        <strong>Did you know...</strong>
        When reporting an [[In_Bond_(CBSA_Shipment_Type)|In-Bond shipment]], the Sub Location field becomes mandatory.
      </div>
    </div>
  </div>


  <div class="bc-card bc-border-top bc-theme-ace">
<div class="bc-card bc-accent-soft">
    <div class="bc-card-body">
<h2>Featured Article</h2>
      <h2 class="bc-section-title">🇺🇸 ACE Manifest Guide</h2>
<div class="bc-subtle">A deeper dive into a key BorderConnect workflow.</div>
      <ul class="bc-link-list">
<div style="margin-top:10px;">
        <li>[[ACE_Manifest_Software_User_Guide_(CBP)|ACE Software User Guide]]</li>
[[File:File-import-wizard-home-screen.jpg|thumb|250|right|File Import Wizard Home Page]]
        <li>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating ACE Manifest]]</li>
The '''BorderConnect File Import Wizard''' allows users easily import their internal company data into BorderConnect. The Import Wizard helps user to import data for shippers, consignees, vehicles, trailers, drivers, passengers and more so they can be used on ACE and ACI eManifests. For questions or support with troubleshooting a file upload, contact BorderConnect's [https://www.borderconnect.com/contact 24/7 technical support.] [[Import_Wizard_(ACE_and_ACI_eManifest)|('''Full article...''')]]
        <li>[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Fixing Rejections]]</li>
</div>
        <li>[[ACE_In_Bond_(CBP_Shipment_Type)|ACE In-Bond Shipments]]</li>
</div>
        <li>[[CBP Highway Ports|CBP Port Codes]]</li>
      </ul>


      <div class="bc-tip-box">
<div class="bc-card bc-accent-soft">
        <strong>Did you know...</strong>
<h2>Featured Tutorial Video</h2>
        You can use [[ACE_Shipment_CSV_Upload_Feature_(ACE_Manifest)|CSV Upload]] to bulk import shipments for a single trip.
<div class="bc-subtle">Watch and follow along step-by-step.</div>
      </div>
<div style="margin-top:10px;">
    </div>
{{#ev:youtube|p-RKs3izmCs|420|center|Introducing BorderConnect QP In-Bond Filing.}}
  </div>
</div>
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</div>
</div>


<div class="bc-grid bc-grid-3">
<!-- ACI + ACE -->
<div class="bc-2col">


  <div class="bc-card bc-border-top bc-theme-ib">
<div class="bc-card bc-accent-aci bc-cleanlist">
    <div class="bc-card-body">
<h2>ACI eManifest Guide</h2>
      <h3 class="bc-section-title">In-Bond Manager</h3>
* [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest Software User Guide]]
      <ul class="bc-link-list">
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting an ACI eManifest]]
        <li>[[US_In_Bond_Manager_Guide_(CBP)|User Guide]]</li>
* [[Correcting Rejected ACI eManifests (ACI eManifest)|Correcting Rejected ACI eManifests]]
        <li>[[Reporting_In_Bond_Arrivals_and_Exports_(U.S._In-Bond_Manager)|Arrivals & Exports]]</li>
* [[In Bond (CBSA Shipment Type)|Creating an In-Bond Shipment in ACI]]
        <li>[[Creating_and_Submitting_a_New_QP_In-Bond_(U.S._In-Bond_Manager)|New QP In-Bond]]</li>
* [[Shipment Types For ACE and ACI eManifest|CBSA Shipment Types for ACI eManifest]]
        <li>[[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|Port Diversions]]</li>
* [[CBSA Highway Ports|CBSA Highway Port Listing]]
      </ul>
* [https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest Video Tutorials]
    </div>
* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]
  </div>


  <div class="bc-card bc-border-top bc-theme-soft">
<h3>Did you know...</h3>
    <div class="bc-card-body">
* ...An '''[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|ACI eManifest lead sheet]]''' is required to be presented by the driver each time the driver enters Canada using ACI. Although carriers are free to design and produce their own ACI lead sheets, BorderConnect provides 2 useful features to automatically generate lead sheets for you.
      <h3 class="bc-section-title">Software Features</h3>
* ...When reporting an '''[[In_Bond_(CBSA_Shipment_Type)|In-Bond shipment in ACI]]''', it is important to note that the Sub Location, which is normally optional, becomes a mandatory field and must be completed on both the manifest and shipment sections.
      <ul class="bc-link-list">
</div>
        <li>[[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|RNS PARS Guide]]</li>
        <li>[[Creating_and_Maintaining_Truck_Profiles_(ACE_and_ACI_eManifest)|Manage Trucks]]</li>
        <li>[[Creating_and_Maintaining_Driver_Profiles_(ACE_and_ACI_eManifest)|Manage Drivers]]</li>
        <li>[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|Tracking]]</li>
      </ul>
    </div>
  </div>


  <div class="bc-card bc-border-top bc-theme-ref">
<div class="bc-card bc-accent-ace bc-cleanlist">
    <div class="bc-card-body">
<h2>ACE Manifest Guide</h2>
      <h3 class="bc-section-title">Reference</h3>
* [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Software User Guide]]
      <ul class="bc-link-list">
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting an ACE Manifest]]
        <li>[[Customs_Glossary_Guide|Glossary & Acronyms]]</li>
* [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]]
        <li>[[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Types]]</li>
* [[ACE_In_Bond_(CBP_Shipment_Type)|Creating an ACE In-Bond Shipment]]
        <li>[[Service_Provider_Guide_(ACE_and_ACI_eManifest)|Service Provider Info]]</li>
* [[Shipment_Types_For_ACE_and_ACI_eManifest|CBP Shipment Types for ACE Manifest]]
        <li>[https://www.borderconnect.com/contact Contact Support]</li>
* [[CBP Highway Ports|CBP Highway Port Listing]]
      </ul>
* [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Video Tutorials]
    </div>
* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]
  </div>


<h3>Did you know...</h3>
* ...The '''[[ACE_Shipment_CSV_Upload_Feature_(ACE_Manifest)|CSV upload feature]]''' is designed for users who have a significant amount of shipments on a single trip and would like to avoid entering data separately for each shipment.
* ...'''[[Creating_and_Managing_Insurance_Policies_(ACE_Manifest)|Insurance Policies]]''' are required if your truck is taking a shipment into the U.S. on an ACE Manifest with hazardous goods. To assign an insurance policy to a truck, go to the Manage Data menu option at the top of the page and click Insurance Policies.
</div>
</div>


</div>
</div>
<!-- IN-BOND + SOFTWARE -->
<div class="bc-2col">
<div class="bc-card bc-accent-ib bc-cleanlist">
<h2>U.S. In-Bond Manager Guide</h2>
* [[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Software User Guide]]
* [[In_Bond_Manager_Dashboard_(U.S._In-Bond_Manager)|In Bond Manager Dashboard]]
* [[Reporting_In_Bond_Arrivals_and_Exports_(U.S._In-Bond_Manager)|Reporting In Bond Arrivals and Exports]]
* [[Creating_and_Submitting_a_New_QP_In-Bond_(U.S._In-Bond_Manager)|Creating and Submitting a New QP In-Bond]]
* [[Send_In-Bond_Status_Query_Page_(U.S._In-Bond_Manager)|Sending In-Bond Status Queries]]
* [[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|Sending In-Bond Port Diversions]]
* [[ACE_In_Bond_Sequences_(ACE_Manifest_/_U.S._In-Bond_Manager)|Creating and Managing In-Bond Sequences]]
* [https://www.youtube.com/playlist?list=PLQOGduPMk-2Yz8S-4Ft-ssBXi3lm1gYln U.S. In-Bond Manager Video Tutorials]
<h3>Did you know...</h3>
* ...The '''[[ACE_In_Bond_Sequences_(ACE_Manifest_/_U.S._In-Bond_Manager)|In-Bond Sequence Page]]''' is where the user can create and manage sequences of In-Bond entry numbers assigned to them from CBP and entered into BorderConnect ACE Manifest software or U.S. In-Bond Manager.
* ...Sending a '''[[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|U.S. In-Bond Port Diversion Request]]''' to CBP is common if the incorrect U.S. in-bond destination was originally entered when the in-bond was filed or the in-bond must move to a different destination than what was originally intended.
</div>
<div class="bc-card bc-accent-soft bc-cleanlist">
<h2>BorderConnect Software Guide</h2>
* [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]
* [[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|PARS Software User Guide]]
* [[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|Generating eManifest Lead Sheets]]
* [[Creating_and_Maintaining_Truck_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Trucks]]
* [[Creating_and_Maintaining_Trailer_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Trailers]]
* [[Creating_and_Maintaining_Driver_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Drivers]]
* [[Creating_and_Maintaining_Passenger_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Passengers]]
* [https://www.youtube.com/playlist?list=PLQOGduPMk-2YrdzXavRyI__exPjr-ZHVE BorderConnect Software Video Tutorials]
<h3>Did you know...</h3>
* ...with '''[[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|eManifest Sync]]''' the user can freely edit or change the details on an ACE or ACI eManifest, then click the 'Sync with CBP' or 'Sync with CBSA' button at the top of the eManifest details page after the changes to the eManifest are made.
* ...The '''[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|eManifest Tracking Feature]]''' allows you to receive updates by email and screen notification when a manifest gets responses from customs. Whereas normally you might just check back on your manifest when it's convenient for you, this feature is designed to help out in situations where you want to leave your manifest and do other things.
</div>
</div>
<!-- POPULAR TROUBLESHOOTING -->
<div class="bc-card bc-accent-ref bc-cleanlist" style="margin-top:14px;">
<h2>Popular troubleshooting</h2>
<div class="bc-subtle">Quick links to common “support ticket” style issues.</div>
<div class="bc-2col" style="margin-top:10px;">
<div>
* [[Correcting Rejected ACI eManifests (ACI eManifest)|ACI: Fix rejections]]
* [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|ACE: Fix rejections]]
* [[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|Sync / re-sync issues]]
* [[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|Tracking / notifications]]
</div>
<div>
* [[CBSA Highway Ports|Port codes (CBSA)]]
* [[CBP Highway Ports|Port codes (CBP)]]
* [[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment types & rules]]
* [[Customs_Glossary_Guide|Acronyms & glossary]]
</div>
</div>
</div>
<!-- FEATURED SCREENSHOT -->
<div class="bc-card bc-accent-soft" style="margin-top:14px;">
<h2>Featured BorderConnect Screenshot</h2>
<div class="bc-inlineimg" style="margin-top:10px;">
[[image:Aceinbond3.png|700px|center]]
</div>
<div style="padding-top: 10px;" class="bc-subtle">
This BorderConnect screenshot is of the '''Assign ACE In-Bond Information''' page when creating an '''[[ACE_In_Bond_(CBP_Shipment_Type)|ACE In-Bond]]''' in BorderConnect. It is accessed when creating an ACE Shipment that requires in-bond information to be added to the shipment.
This page allows the user to add specific information to an ACE shipment related to an ACE In-Bond, such as adding the in-bond entry type, adding an in-bond entry number, a U.S. in-bond destination, a foreign destination if it qualifies as a type-62 Transportation and Exportation bond, bonded carrier ID, departure data and other required bond information.
The Assign In-Bond Information page is required when in-bond shipments are created and submitted in the ACE system, as opposed to a customs broker filing them using ABI. [[ACE_In_Bond_(CBP_Shipment_Type)|('''Full article...''')]]
</div>
</div>
<!-- OTHER AREAS + INTERNET LINKS -->
<div class="bc-grid" style="margin-top:14px;">
<div class="bc-card bc-accent-ref bc-cleanlist">
<h2>Other Areas of BorderConnect Wiki</h2>
<div id="mp-other-content">
*'''[[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|RNS-PARS Software Guide]]''' – Learn how to use all the features of BorderConnect RNS-PARS Software.
*'''[[Warehouse_Arrival_Certification_Message_(WACM)_Guide_(CBSA)|Warehouse Arrival Certification Message (WACM) Guide]]''' – Information guide about using BorderConnect's (WACM) feature with RNS.
*'''[[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]''' – General Information on getting cross-border authority and details about trusted trader programs.
*'''[[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]''' – Learn how to fill out BorderConnect fax forms and send your eManifest info to us.
*'''[[Service_Provider_Guide_(ACE_and_ACI_eManifest)|eManifest Service Provider Guide]]''' – This guide offers instructions on using BorderConnect as an eManifest Service Provider.
*'''[[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Release Types]]''' – View all CBP and CBSA shipment release types and their definitions and requirements.
*'''[[Customs_Glossary_Guide|Custom]()]()*

Revision as of 10:03, 23 January 2026


Welcome to the BorderConnect Support Wiki

a free information resource for BorderConnect customers and cross-border highway carriers.

194 articles and 437 images.
Start here

Using BorderConnect Software ACE Manifest Guide ACI eManifest Guide U.S. In-Bond Manager Customs Compliance Guide

New to BorderConnect?

If this is your first time using BorderConnect, these guides will get you compliant fast with the least friction.

1) Learn the basics BorderConnect Software User Guide

2) Understand the workflow eManifest Processing Guide

3) File your first ACI Creating an ACI eManifest

4) File your first ACE Creating an ACE Manifest

Prefer video? Jump into tutorials:

Search by task

Choose what you’re trying to accomplish (most common tasks).
Create & submit an ACI eManifestCreating and Submitting a New ACI eManifest
Create & submit an ACE ManifestCreating and Submitting a New ACE Manifest
Fix a rejected ACICorrecting Rejected ACI eManifests
Fix a rejected ACECorrecting Rejected ACE Manifests
Generate lead sheetsGenerating eManifest Lead Sheets
Edit & re-sync a manifesteManifest Sync Feature
Track & get notificationseManifest Tracking Feature
File / manage U.S. in-bondsU.S. In-Bond Manager Guide

Tip: Use the wiki search box (top right) and try keywords like “rejected”, “lead sheet”, “in-bond”, “diversion”, “PARS”, or “port code”.

Featured Article

A deeper dive into a key BorderConnect workflow.
File Import Wizard Home Page

The BorderConnect File Import Wizard allows users easily import their internal company data into BorderConnect. The Import Wizard helps user to import data for shippers, consignees, vehicles, trailers, drivers, passengers and more so they can be used on ACE and ACI eManifests. For questions or support with troubleshooting a file upload, contact BorderConnect's 24/7 technical support. (Full article...)

Featured Tutorial Video

Watch and follow along step-by-step.
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YouTube
Introducing BorderConnect QP In-Bond Filing.

ACI eManifest Guide

Did you know...

  • ...An ACI eManifest lead sheet is required to be presented by the driver each time the driver enters Canada using ACI. Although carriers are free to design and produce their own ACI lead sheets, BorderConnect provides 2 useful features to automatically generate lead sheets for you.
  • ...When reporting an In-Bond shipment in ACI, it is important to note that the Sub Location, which is normally optional, becomes a mandatory field and must be completed on both the manifest and shipment sections.

ACE Manifest Guide

Did you know...

  • ...The CSV upload feature is designed for users who have a significant amount of shipments on a single trip and would like to avoid entering data separately for each shipment.
  • ...Insurance Policies are required if your truck is taking a shipment into the U.S. on an ACE Manifest with hazardous goods. To assign an insurance policy to a truck, go to the Manage Data menu option at the top of the page and click Insurance Policies.

U.S. In-Bond Manager Guide

Did you know...

  • ...The In-Bond Sequence Page is where the user can create and manage sequences of In-Bond entry numbers assigned to them from CBP and entered into BorderConnect ACE Manifest software or U.S. In-Bond Manager.
  • ...Sending a U.S. In-Bond Port Diversion Request to CBP is common if the incorrect U.S. in-bond destination was originally entered when the in-bond was filed or the in-bond must move to a different destination than what was originally intended.

BorderConnect Software Guide

Did you know...

  • ...with eManifest Sync the user can freely edit or change the details on an ACE or ACI eManifest, then click the 'Sync with CBP' or 'Sync with CBSA' button at the top of the eManifest details page after the changes to the eManifest are made.
  • ...The eManifest Tracking Feature allows you to receive updates by email and screen notification when a manifest gets responses from customs. Whereas normally you might just check back on your manifest when it's convenient for you, this feature is designed to help out in situations where you want to leave your manifest and do other things.

Popular troubleshooting

Quick links to common “support ticket” style issues.

Featured BorderConnect Screenshot

This BorderConnect screenshot is of the Assign ACE In-Bond Information page when creating an ACE In-Bond in BorderConnect. It is accessed when creating an ACE Shipment that requires in-bond information to be added to the shipment.

This page allows the user to add specific information to an ACE shipment related to an ACE In-Bond, such as adding the in-bond entry type, adding an in-bond entry number, a U.S. in-bond destination, a foreign destination if it qualifies as a type-62 Transportation and Exportation bond, bonded carrier ID, departure data and other required bond information.

The Assign In-Bond Information page is required when in-bond shipments are created and submitted in the ACE system, as opposed to a customs broker filing them using ABI. (Full article...)

Other Areas of BorderConnect Wiki

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