Revision as of 15:59, 29 January 2026

🔖 This article is part of the BorderConnect Software User Guide

Introduction video to how eManifest Sync works in BorderConnect.

eManifest Sync Feature (ACE & ACI)

The eManifest Sync Feature in BorderConnect allows users to submit and update both ACE (CBP) and ACI (CBSA) eManifests using a single action.

Instead of manually selecting specific transmission message types, users simply:

Create or edit the eManifest
Click Sync with CBP or Sync with CBSA
BorderConnect automatically sends the correct message(s) to customs

Sync ensures that all required updates, corrections, and submissions are handled properly without guesswork.

This guide assumes you have an active BorderConnect subscription. If you are not currently set up, please contact BorderConnect.

What eManifest Sync Automatically Handles

When Sync is clicked, BorderConnect intelligently determines what customs messaging is required.

Scenario	What BorderConnect Sends
Brand new eManifest	Initial manifest submission
Trip details edited	Correction/update message
Driver, truck, or trailer changed	Update message
Shipments added or removed	Amendment transmission
Port or trip number modified	Required correction message
Multiple changes	All required updates in one Sync action

All activity is recorded in the Trip Action Plan / Changelog History for auditing and tracking.

When You Should Use Sync

Use Sync whenever:

Sending a new ACE or ACI eManifest
Making any changes to an existing manifest
You see a Sync Required notice on the manifest
The manifest status indicates it is not yet updated with customs

Common changes that require syncing include:

Driver, truck, or trailer updates
Trip number or CRN changes
Port of arrival adjustments
Shipment edits or removals

Syncing a New eManifest

Follow these steps to submit a new manifest to customs:

Create and complete the ACE or ACI eManifest
Open the eManifest Details page
Click:
- Sync with CBP for U.S. shipments
- Sync with CBSA for Canadian shipments
Monitor the status panel while syncing
Once accepted, the manifest will typically show On File status

Syncing After Making Changes

If a manifest is already on file and you edit any information, BorderConnect will automatically detect the updates and prompt you to sync again.

To transmit changes:

Open the eManifest Details page
Make the required edits
Review the Changes made since last sync summary
Click Sync with CBP or Sync with CBSA

BorderConnect will transmit only the required corrections to customs.

Finding Manifests That Require Sync

You do not need to open each manifest individually.

On the eManifest Listing page:

Manifests requiring updates are clearly flagged
Dispatchers can quickly identify trips that still need to be synced

Manifest listing with sync required indicators

This helps ensure nothing is missed before arrival at the border.

Viewing What Was Sent to Customs

Every Sync action is recorded for visibility and compliance.

To review transmitted messages:

Open the eManifest Details page
Scroll to the bottom
View the Trip Action Plan / Changelog History

This section shows:

Submission times
Update messages sent
Customs responses
Acceptance confirmations

@@ Line 5: / Line 5: @@
 = eManifest Sync Feature (ACE & ACI) =
-The '''eManifest Sync Feature''' lets you submit and update '''ACE''' and '''ACI''' eManifests using a single action — '''Sync with CBP''' or '''Sync with CBSA'''.
+The '''eManifest Sync Feature''' in [https://www.borderconnect.com BorderConnect] allows users to submit and update both '''ACE (CBP)''' and '''ACI (CBSA)''' eManifests using a single action.
-Instead of manually selecting specific “Send to CBP/CBSA” message types when changes are needed, you can:
+Instead of manually selecting specific transmission message types, users simply:
-# Edit the manifest normally
-# Click Sync
+# Create or edit the eManifest
-# BorderConnect transmits the appropriate update message(s) to customs automatically
+# Click '''Sync with CBP''' or '''Sync with CBSA'''
+# BorderConnect automatically sends the correct message(s) to customs
+Sync ensures that all required updates, corrections, and submissions are handled properly without guesswork.
 This guide assumes you have an active BorderConnect subscription. If you are not currently set up, please [https://borderconnect.com/contact-us.htm contact BorderConnect].
-== What Sync does ==
+== What eManifest Sync Automatically Handles ==
-When you click '''Sync with CBP''' (ACE) or '''Sync with CBSA''' (ACI), BorderConnect:
-* Transmits a new manifest to customs, '''or'''
+When Sync is clicked, BorderConnect intelligently determines what customs messaging is required.
-* Sends the correct update/correction messages if the manifest is already on file
-* Shows a summary of detected changes (when applicable)
+{| class="wikitable"
-* Records all messaging activity in the '''Trip Action Plan / Changelog History'''
+! Scenario !! What BorderConnect Sends
+|-
+| Brand new eManifest || Initial manifest submission
+|-
+| Trip details edited || Correction/update message
+|-
+| Driver, truck, or trailer changed || Update message
+|-
+| Shipments added or removed || Amendment transmission
+|-
+| Port or trip number modified || Required correction message
+|-
+| Multiple changes || All required updates in one Sync action
+|}
+All activity is recorded in the '''Trip Action Plan / Changelog History''' for auditing and tracking.
+== When You Should Use Sync ==
+Use Sync whenever:
+* Sending a new ACE or ACI eManifest
+* Making any changes to an existing manifest
+* You see a '''Sync Required''' notice on the manifest
+* The manifest status indicates it is not yet updated with customs
+Common changes that require syncing include:
+* Driver, truck, or trailer updates
+* Trip number or CRN changes
+* Port of arrival adjustments
+* Shipment edits or removals
-== When you should Sync ==
+== Syncing a New eManifest ==
-Sync is used when:
-* You are sending a brand-new ACE/ACI eManifest to customs
-* Your manifest is already on file and you changed something, such as:
-** Driver, truck, or trailer details
-** Trip number / CRN
-** Port selection
-** Shipments added/removed, or shipment detail edits
-* You see a “Sync required” prompt on the eManifest Details page or on the listing page
-== Syncing a new eManifest ==
+Follow these steps to submit a new manifest to customs:
-# Create the ACE or ACI eManifest and complete the required details.
-# On the eManifest Details page, click:
+# Create and complete the ACE or ACI eManifest
-#* '''Sync with CBP''' (ACE), or
+# Open the '''eManifest Details''' page
-#* '''Sync with CBSA''' (ACI)
+# Click:
-# While syncing, the page will display a status panel showing progress.
+#* '''Sync with CBP''' for U.S. shipments
-# Once accepted, the manifest typically transitions to an “On File” status.
+#* '''Sync with CBSA''' for Canadian shipments
+# Monitor the status panel while syncing
+# Once accepted, the manifest will typically show '''On File''' status
 <div style="text-align:center; margin:16px 0;">
@@ Line 48: / Line 76: @@
 <div style="text-align:center; margin:16px 0;">
-[[File:Synced-with-cbp.png|center|alt=Synced confirmation panel]]
+[[File:Synced-with-cbp.png|center|alt=Successful sync confirmation]]
 </div>
-== Syncing after you make changes ==
+== Syncing After Making Changes ==
-If an eManifest is already on file and you edit it, BorderConnect will prompt you to sync again.
-# Open the eManifest Details page.
+If a manifest is already on file and you edit any information, BorderConnect will automatically detect the updates and prompt you to sync again.
-# Make the required updates.
-# Review the “Changes made since last sync” summary near the top.
+To transmit changes:
-# Click '''Sync with CBP''' or '''Sync with CBSA''' to transmit the updates.
+# Open the '''eManifest Details''' page
+# Make the required edits
+# Review the '''Changes made since last sync''' summary
+# Click '''Sync with CBP''' or '''Sync with CBSA'''
 <div style="text-align:center; margin:16px 0;">
-[[File:Emanifest-sync-corrections.png|center|alt=Sync required after edits summary]]
+[[File:Emanifest-sync-corrections.png|center|alt=Sync summary showing detected changes]]
 </div>
-== Identifying manifests that require Sync ==
+BorderConnect will transmit only the required corrections to customs.
-You don’t need to open each manifest individually.
+== Finding Manifests That Require Sync ==
+You do not need to open each manifest individually.
 On the '''eManifest Listing''' page:
-* Manifests requiring sync are clearly flagged
-* Dispatchers can quickly identify which trips still need to be updated
+* Manifests requiring updates are clearly flagged
+* Dispatchers can quickly identify trips that still need to be synced
 <div style="text-align:center; margin:16px 0;">
-[[File:Emanifest-sync-is-required-listing.png|center|alt=Manifest listing showing sync required indicator]]
+[[File:Emanifest-sync-is-required-listing.png|center|alt=Manifest listing with sync required indicators]]
 </div>
-== Viewing what was transmitted (Trip Action Plan / Changelog History) ==
+This helps ensure nothing is missed before arrival at the border.
-BorderConnect records the messaging activity for each manifest.
+== Viewing What Was Sent to Customs ==
+Every Sync action is recorded for visibility and compliance.
+To review transmitted messages:
-To view the details:
 # Open the '''eManifest Details''' page
 # Scroll to the bottom
-# Review the '''Trip Action Plan / Changelog History'''
+# View the '''Trip Action Plan / Changelog History'''
 <div style="text-align:center; margin:16px 0;">
-[[File:Ace-trip-action-plan.png|center|alt=Trip Action Plan / Changelog History section]]
+[[File:Ace-trip-action-plan.png|center|alt=Trip Action Plan history section]]
 </div>
+This section shows:
+* Submission times
+* Update messages sent
+* Customs responses
+* Acceptance confirmations
 [[Category:BorderConnect Software User Guide]]