BorderConnect Onboarding and Readiness Guide: Difference between revisions

CBSA’s highway ACI/eManifest guidance states that the Highway Cargo Document (and Combined Highway Document) may be submitted up to 30 days in advance, but must be received and validated by CBSA at least '''one hour prior to arrival''' at the First Port of Arrival (FPOA).<ref>CBSA. "Advance Commercial Information (ACI)/eManifest Highway: Electronic Commerce Client Requirements Document (ECCRD) – Highway Mode." https://www.cbsa-asfc.gc.ca/prog/manif/eccrdhi-deccerout-eng.html</ref>   

CBSA’s Highway Carrier Code Application guidance describes the process:

# After you receive your carrier code, apply to transmit ACI to CBSA and complete the testing process (as applicable)<ref>CBSA. "CBSA Guidelines – Highway Carrier Code Application Process." https://www.cbsa-asfc.gc.ca/services/carrier-transporteur/hccap-ddctr-eng.html</ref>

CBSA also notes that new carriers can request a carrier code in the CARM Client Portal when registering.<ref>CBSA. "Get started with CARM." https://www.cbsa-asfc.gc.ca/services/carm-gcra/start-passer-eng.html</ref>

The CARM Client Portal is CBSA’s portal for account access, onboarding documentation, and program enrolment workflows.<ref>CARM Client Portal (login/registration). https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/</ref><ref>CBSA. "User guides – CARM Client Portal (Onboarding documentation)." https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/onboarding-documentation</ref>

Practical onboarding checklist:

# Create user access in CCP (ensure your business profile is correctly established/linked)

# Assign internal roles so your staff can manage enrolment and approvals inside CCP

# Complete program enrolments needed for your operations (Carrier program; ACI/eManifest transmission readiness)

CBSA provides a step-by-step user guide for enrolling in the Carrier program in the CCP.<ref>CBSA (CARM CCP). "User Guide – Enrol in the Carrier program (PDF)." https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/assets/pdfs/onboarding/en/User%20Guide%20-%20Enrol%20in%20the%20Carrier%20program.pdf</ref>

=== Step 3: Delegation of Authority (brokers and/or service providers) ===

If you need a broker or third-party service provider to act on your behalf in CBSA systems, CBSA documents how Delegation of Authority works inside the portal.

* Delegation of Authority user guide (PDF)<ref>CBSA (CARM CCP). "User Guide – Delegation of Authority in the CARM Client Portal (PDF)." https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/assets/pdfs/onboarding/en/User%20Guide%20-%20Delegation%20of%20Authority%20in%20the%20CARM%20Client%20Portal.pdf</ref>

* CBSA walkthrough on delegating authority to a third party service provider (video transcript page)<ref>CBSA. "How to set up a delegation of authority for a third party service provider in the CARM Client Portal." https://www.cbsa-asfc.gc.ca/multimedia/carm-gcra/portal-portail-r1-4-eng.html</ref>

# Decide which parties need access (broker and/or service provider)

# Review any pending requests in CCP

# Approve the correct permissions so your broker/service provider can support your CBSA transactions

=== Step 4: Confirm you can meet the ACI highway timing requirement ===

CBSA highway ACI/eManifest rules require the data be received and validated at least one hour prior to arrival at the FPOA.<ref>CBSA. "Advance Commercial Information (ACI)/eManifest Highway: ECCRD – Highway Mode." https://www.cbsa-asfc.gc.ca/prog/manif/eccrdhi-deccerout-eng.html</ref>

CBSA Memorandum D3-4-2 includes an operational caution: properly formatted messages submitted with less than one hour of review time may be accepted but can generate an "insufficient review time" warning, and AMPS may be applicable.<ref>CBSA. "Memorandum D3-4-2: Highway pre-arrival and reporting requirements." https://www.cbsa-asfc.gc.ca/publications/dm-md/d3/d3-4-2-eng.html</ref>

Dispatch readiness checklist (Canada):

* Plan submissions so they are accepted and validated before the one-hour window

* Update ETA/plans when trips change to avoid late submissions

* Ensure conveyance + cargo references match your paperwork and dispatch info

Many Canadian commercial shipments require broker clearance before release. For onboarding, confirm:

* Your broker has your correct CBSA carrier code

* Your shipment identifiers (CCNs / references) align between carrier reporting and broker entry processes

* Dispatch timing supports both ACI acceptance and broker certification before arrival

Before dispatch, ensure the driver has:

* Confirmation the ACI submission is accepted in time (one-hour rule)<ref>CBSA. "Advance Commercial Information (ACI)/eManifest Highway: ECCRD – Highway Mode." https://www.cbsa-asfc.gc.ca/prog/manif/eccrdhi-deccerout-eng.html</ref>

CBP’s ACE Truck Manifest User Guide states carriers are required to submit an e-Manifest '''one hour prior to arrival''' into the United States.<ref>CBP. "ACE Truck Manifest User Guide (PDF)." https://www.cbp.gov/sites/default/files/documents/ACE%20Truck%20Manifest%20User%20Guide.pdf</ref>   

CBP also maintains an official guidance landing page for the e-Manifest: Trucks user guide.<ref>CBP. "e-Manifest: Trucks User Guide." https://www.cbp.gov/document/guidance/e-manifest-trucks-user-guide</ref>

=== Suggested screenshots to add (United States) ===

* CBP ACE Truck Manifest User Guide cover page (or relevant excerpt)

  [[File:cbp-ace-truck-manifest-user-guide.png|900px|thumb|center|CBP: ACE Truck Manifest User Guide reference (excerpt)]]

* BorderConnect: ACE accepted status/time stamp (submission results)

  [[File:borderconnect-ace-accepted.png|900px|thumb|center|BorderConnect: Example ACE acceptance/status screen]]

* Driver trip summary / trip number reference (your template)

  [[File:ace-driver-trip-summary.png|900px|thumb|center|Example: Driver trip summary / manifest reference (United States)]]

=== Step 1: Understand the CBP one-hour prior submission rule ===

CBP requires truck carriers to submit the e-Manifest one hour prior to arrival into the United States.<ref>CBP. "ACE Truck Manifest User Guide (PDF)." https://www.cbp.gov/sites/default/files/documents/ACE%20Truck%20Manifest%20User%20Guide.pdf</ref>

* Submit and confirm acceptance early enough to satisfy the one-hour rule

* Ensure tractor/trailer and trip details are accurate to prevent rejections or delays

=== Step 2: Prepare consistent trip and equipment data ===

Before going live, define your internal standard for capturing:

* Trip/manifest reference used by your dispatch team

This improves accuracy and reduces last-minute corrections.

=== Step 3: Broker coordination (entries / PAPS workflows) ===

For many U.S. commercial shipments, broker entry must align with manifest data. During onboarding, confirm:

Before dispatch, ensure:

* ACE trip is accepted in time (one-hour rule)<ref>CBP. "ACE Truck Manifest User Guide (PDF)." https://www.cbp.gov/sites/default/files/documents/ACE%20Truck%20Manifest%20User%20Guide.pdf</ref>

* Driver has your trip reference/summary sheet so the trip can be quickly located if needed at the border

=== Canada (ACI/eManifest) ===

✔ CBSA carrier code issued and on file<ref>CBSA. "CBSA Guidelines – Highway Carrier Code Application Process." https://www.cbsa-asfc.gc.ca/services/carrier-transporteur/hccap-ddctr-eng.html</ref>   

✔ CARM Client Portal access set up and carrier program enrolment complete<ref>CBSA (CARM CCP). "User Guide – Enrol in the Carrier program (PDF)." https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/assets/pdfs/onboarding/en/User%20Guide%20-%20Enrol%20in%20the%20Carrier%20program.pdf</ref>   

✔ Delegation of Authority handled for brokers/service providers where needed<ref>CBSA (CARM CCP). "User Guide – Delegation of Authority in the CARM Client Portal (PDF)." https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/assets/pdfs/onboarding/en/User%20Guide%20-%20Delegation%20of%20Authority%20in%20the%20CARM%20Client%20Portal.pdf</ref>   

✔ Dispatch process supports CBSA’s one-hour validation requirement<ref>CBSA. "Advance Commercial Information (ACI)/eManifest Highway: ECCRD – Highway Mode." https://www.cbsa-asfc.gc.ca/prog/manif/eccrdhi-deccerout-eng.html</ref>

=== United States (ACE Truck e-Manifest) ===

✔ Dispatch process supports CBP’s one-hour e-Manifest requirement<ref>CBP. "ACE Truck Manifest User Guide (PDF)." https://www.cbp.gov/sites/default/files/documents/ACE%20Truck%20Manifest%20User%20Guide.pdf</ref>   

✔ Trip/equipment data capture is consistent and validated prior to submission

* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Create and submit your first ACI eManifest]]

* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Create and submit your first ACE Manifest]]

* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide (end-to-end workflow)]]