BorderConnect Wiki

E-Manifest Sync Feature (ACE and ACI eManifest): Difference between revisions

← Older editNewer edit →
No edit summary
No edit summary
Line 1: Line 1:
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}


{{#ev:youtube|MQr_lDYSf6U|960|center|Introduction video: How eManifest Sync works in BorderConnect}}
{{#ev:youtube|MQr_lDYSf6U|960|center|Introduction video to how eManifest Sync works in BorderConnect.}}


[[File:Emanifest-sync-required.png|500px|right|thumb|'''Sync with CBP is required''' notice on the eManifest Details page]]
[[File:Emanifest-sync-required.png|500px|right|thumb|'''Sync with CBP is required''' section on the eManifest Details page]]


This guide explains how to use the '''eManifest Sync Feature''' in [https://www.borderconnect.com BorderConnect]. 
= eManifest Sync Feature (ACE & ACI) =
eManifest Sync simplifies communication with customs by allowing users to make changes directly to an ACE or ACI eManifest and then synchronize those changes with CBP or CBSA using a single action.


This page assumes you already have an active BorderConnect account. If you are not yet set up, please [https://borderconnect.com/contact-us.htm contact BorderConnect] for assistance.
The '''eManifest Sync Feature''' lets you update an '''ACE''' or '''ACI''' eManifest using a single action — '''Sync with CBP''' or '''Sync with CBSA'''. Instead of selecting specific “Send to CBP/CBSA” message types manually, you can make changes directly on the manifest and then sync to have BorderConnect transmit the appropriate update message(s) to customs automatically.


__TOC__
This guide assumes you have an active BorderConnect subscription. If you are not currently set up, please [https://borderconnect.com/contact-us.htm contact BorderConnect].


----
<div style="clear: both;"></div>


== What is eManifest Sync? ==
== What eManifest Sync does ==
The eManifest Sync Feature is designed to manage the complex messaging required when submitting, updating, or cancelling eManifests with customs authorities.
When you click '''Sync with CBP''' or '''Sync with CBSA''':
* BorderConnect transmits the manifest to customs (or transmits the required update if the manifest is already on file).
* If changes were made, the Sync panel summarizes what changed.
* You can track what was sent using the '''Trip Action Plan / Changelog History''' on the eManifest Details page.


Before eManifest Sync:
== When to use Sync ==
* Users needed to manually select the correct customs message.
Use eManifest Sync when:
* Separate actions were required for updates such as:
* You are submitting a new ACE/ACI eManifest to customs.
  * Changing a truck or driver
* Your manifest is already on file and you need to update:
  * Editing a trip number
** Driver, truck, or trailer details
  * Adding or removing shipments
** Trip number / CRN
  * Cancelling a manifest
** Port details
 
** Shipments added/removed or shipment edits
With eManifest Sync:
* You see a “Sync required” message on the eManifest Details page or on the eManifest listing page.
* Users can freely edit an ACE or ACI eManifest.
* BorderConnect automatically determines the correct message(s) required.
* A single '''Sync with CBP''' or '''Sync with CBSA''' action updates customs.
 
{{note|eManifest Sync is available for both ACE (CBP) and ACI (CBSA) eManifests.|info}}
 
----
 
== When should I use eManifest Sync? ==
You should use eManifest Sync in any of the following situations:
 
{| class="wikitable"
! Scenario !! Action Required
|-
| Sending a new ACE or ACI eManifest || Click '''Sync with CBP''' or '''Sync with CBSA'''
|-
| Editing an eManifest that is already on file || Make changes, then sync again
|-
| Adding or removing shipments || Save changes, then sync
|-
| Changing driver, truck, trailer, or trip number || Save changes, then sync
|-
| Cancelling an eManifest || Use '''Cancel eManifest''' (sync handled automatically)
|}
 
----


== Syncing a new eManifest ==
== Syncing a new eManifest ==
After completing an ACE or ACI eManifest and reviewing the details:
Follow these steps to transmit a new ACE or ACI eManifest:


# Open the '''eManifest Details''' page.
# Create your ACE or ACI eManifest and complete the required details.
# Click '''Sync with CBP''' (for ACE) or '''Sync with CBSA''' (for ACI) at the top of the page.
# On the eManifest Details page, click:
# BorderConnect transmits the required message to customs.
#* '''Sync with CBP''' (ACE), or
#* '''Sync with CBSA''' (ACI)
# Once transmitted, the manifest status typically changes to '''Transmitted''' (two yellow bars).
# Wait for the sync to finish. When accepted, the manifest will typically move to '''On File''' (three blue bars).


Once transmitted:
[[File:Emanifest-sync-in-progress.png|800px|thumb|Sync in progress after transmitting the eManifest]]
* The manifest status typically changes to '''Transmitted''' (two yellow bars).
* A sync status panel appears at the top of the page showing:
  * That sync is in progress
  * The type of message being sent
  * An estimated time remaining


[[File:Emanifest-sync-in-progress.png|800px|thumb|eManifest Sync in progress]]
[[File:Synced-with-cbp.png|800px|thumb|Sync completed – the manifest is on file]]


----
<div style="clear: both;"></div>


== Successful sync and “On File” status ==
== Using Sync to make changes to a manifest already on file ==
When customs accepts the transmission:
If an eManifest is already on file and you make changes, BorderConnect will prompt you to sync again.
* The manifest status typically updates to '''On File''' (three blue bars).
* The eManifest Sync panel displays:
  * A check mark
  * A message such as '''Synced with CBP''' or '''Synced with CBSA'''


[[File:Synced-with-cbp.png|800px|thumb|eManifest successfully synced and on file]]
# Open the eManifest Details page.
# Make the required updates (truck/driver/trailer, trip number, shipment changes, etc.).
# At the top of the page, review the '''Changes made since last sync''' summary.
# Click '''Sync with CBP''' or '''Sync with CBSA''' to transmit the update.
# Watch the Sync panel for progress and confirmation.


At this point, the eManifest is considered on file with customs.
[[File:Emanifest-sync-corrections.png|800px|thumb|Sync required after changes are made (a summary of changes is displayed)]]


----
<div style="clear: both;"></div>
 
== Cancelling an eManifest ==
If an eManifest needs to be cancelled:
# Click '''Cancel eManifest''' from the eManifest Details page.
# BorderConnect automatically sends the appropriate cancellation message.
# The manifest will briefly return to a transmitted state, followed by a cancelled status.
 
{{note|Cancelled manifests are removed from customs systems once the cancellation is accepted.|info}}
 
----
 
== Using eManifest Sync to make changes ==
If you edit an eManifest that is already on file:
 
# Make the required changes (for example: driver, vehicle, trip number, or shipments).
# Save your changes.
# The eManifest Sync panel reappears with a notice such as:
  '''Sync with CBP is required''' or '''Sync with CBSA is required'''.
# A summary of detected changes is displayed.
# Click '''Sync with CBP''' or '''Sync with CBSA''' to transmit the updates.
 
[[File:Emanifest-sync-corrections.png|800px|thumb|Sync required after changes are made]]
 
BorderConnect then sends the appropriate update message(s) to customs automatically.
 
----


== Identifying manifests that require sync ==
== Identifying manifests that require sync ==
You don’t need to open each manifest individually to see if action is required.
You don’t need to open each manifest individually to find out whether action is required.


On the '''eManifest Listing''' page:
On the '''eManifest Listing''' page:
* Manifests requiring sync are clearly flagged.
* Manifests requiring sync are clearly flagged.
* This helps dispatchers quickly identify which trips still need to be updated.
* This helps dispatchers quickly identify which trips still need to be updated before arrival.


[[File:Emanifest-sync-is-required-listing.png|800px|thumb|Manifest listing showing sync required indicator]]
[[File:Emanifest-sync-is-required-listing.png|800px|thumb|Manifest listing showing a sync-required indicator]]


----
<div style="clear: both;"></div>


== Viewing transmitted messages (Trip Action Plan) ==
== Viewing transmitted messages (Trip Action Plan / Changelog History) ==
For full transparency, BorderConnect records all messaging activity.
For transparency, BorderConnect records messaging activity for each manifest.


To view details:
To view details:
# Open the '''eManifest Details''' page.
# Open the '''eManifest Details''' page.
# Scroll to the bottom.
# Scroll to the bottom.
# Review the '''Trip Action Plan / Changelog History'''.
# Review the '''Trip Action Plan / Changelog History''' to see:
 
#* What messages were transmitted
This section shows:
#* When they were sent
* What messages were sent
#* Any responses or outcomes
* When they were sent
* Responses received from CBP or CBSA
 
[[File:Ace-trip-action-plan.png|800px|thumb|Trip Action Plan / Changelog History]]
 
{{note|The Trip Action Plan is useful for audits, troubleshooting, and confirming compliance actions.|info}}
 
----
 
== Best practices ==
* Always review changes before syncing.
* Sync as soon as you become aware of a required correction.
* Remember that updating an eManifest does '''not''' restart regulatory timing clocks unless the manifest is cancelled and re-submitted.
* Use the listing page indicators to avoid missed sync requirements.
 
----


== Summary ==
[[File:Ace-trip-action-plan.png|800px|thumb|Trip Action Plan / Changelog History on the eManifest Details page]]
eManifest Sync:
* Reduces manual message selection
* Prevents incorrect customs transmissions
* Makes updating ACE and ACI eManifests faster and safer
* Provides clear visibility into sync status and messaging history


For further assistance, contact [https://borderconnect.com/contact-us.htm BorderConnect Support].
== Tips and common notes ==
* If your manifest is already accepted/on file and you make changes, you must sync again to update customs.
* The “1-hour prior” compliance requirement is based on when customs '''receives and validates''' the data — not “waiting 1 hour after acceptance.”
* If you need to cancel a manifest, use '''Cancel eManifest''' from the eManifest Details page (when available), then follow the sync status until cancellation is confirmed.


[[Category:BorderConnect Software User Guide]]
[[Category:BorderConnect Software User Guide]]
Retrieved from "https://wiki.borderconnect.com/index.php?title=E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)"