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E-Manifest Sync Feature (ACE and ACI eManifest): Difference between revisions

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[[Category:BorderConnect Software User Guide]]
[[Category:BorderConnect Software User Guide]]

Revision as of 16:45, 23 January 2026

🔖 This article is part of the BorderConnect Software User Guide
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Introduction video to how eManifest Sync works in BorderConnect.

eManifest Sync Feature (ACE & ACI)

The eManifest Sync Feature lets you submit and update ACE and ACI eManifests using a single action — Sync with CBP or Sync with CBSA.

Instead of manually selecting specific “Send to CBP/CBSA” message types when changes are needed, you can:

  1. Edit the manifest normally
  2. Click Sync
  3. BorderConnect transmits the appropriate update message(s) to customs automatically

This guide assumes you have an active BorderConnect subscription. If you are not currently set up, please contact BorderConnect.

What Sync does

When you click Sync with CBP (ACE) or Sync with CBSA (ACI), BorderConnect:

  • Transmits a new manifest to customs, or
  • Sends the correct update/correction messages if the manifest is already on file
  • Shows a summary of detected changes (when applicable)
  • Records all messaging activity in the Trip Action Plan / Changelog History

When you should Sync

Sync is used when:

  • You are sending a brand-new ACE/ACI eManifest to customs
  • Your manifest is already on file and you changed something, such as:
    • Driver, truck, or trailer details
    • Trip number / CRN
    • Port selection
    • Shipments added/removed, or shipment detail edits
  • You see a “Sync required” prompt on the eManifest Details page or on the listing page

Syncing a new eManifest

  1. Create the ACE or ACI eManifest and complete the required details.
  2. On the eManifest Details page, click:
    • Sync with CBP (ACE), or
    • Sync with CBSA (ACI)
  3. While syncing, the page will display a status panel showing progress.
  4. Once accepted, the manifest typically transitions to an “On File” status.
Sync required panel
Sync in progress panel
Synced confirmation panel

Syncing after you make changes

If an eManifest is already on file and you edit it, BorderConnect will prompt you to sync again.

  1. Open the eManifest Details page.
  2. Make the required updates.
  3. Review the “Changes made since last sync” summary near the top.
  4. Click Sync with CBP or Sync with CBSA to transmit the updates.
Sync required after edits summary

Identifying manifests that require Sync

You don’t need to open each manifest individually.

On the eManifest Listing page:

  • Manifests requiring sync are clearly flagged
  • Dispatchers can quickly identify which trips still need to be updated
Manifest listing showing sync required indicator

Viewing what was transmitted (Trip Action Plan / Changelog History)

BorderConnect records the messaging activity for each manifest.

To view the details:

  1. Open the eManifest Details page
  2. Scroll to the bottom
  3. Review the Trip Action Plan / Changelog History
Trip Action Plan / Changelog History section

If images still don’t display

If you still see image errors after removing thumb and any px sizing, it usually means:

  • The uploaded file name doesn’t match exactly (case-sensitive), or
  • The file isn’t fully uploaded/accessible, or
  • Your wiki’s file backend is misconfigured

Quick check: open the file page directly (e.g., click the file name) and confirm it renders there.

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