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E-Manifest Sync Feature (ACE and ACI eManifest): Difference between revisions

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|title=eManifest Sync (ACE & ACI) {{!}} BorderConnect Support Wiki
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|keywords=eManifest Sync, sync with CBP, sync with CBSA, automated manifest updates, BorderConnect automation, ACE manifest sync, ACI manifest sync
|description=Learn how to use the eManifest Sync feature in BorderConnect to automatically handle all manifest submissions, updates, and amendments with a single click.
}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
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[[File:Ace-trip-action-plan.png|thumb|center|Trip History Log]]
[[File:Ace-trip-action-plan.png|thumb|center|Trip History Log]]
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<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Legacy Methods</h2>
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<p>While <strong>eManifest Sync</strong> is the primary and recommended method for all transmissions, legacy manual functions remain available for specific troubleshooting or advanced scenarios. These methods require the user to manually select the correct message type (Amend vs. Cancel).</p>
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    <strong><i class="fas fa-flag-usa"></i> ACE (U.S. Customs)</strong><br>
    Instructions for manual amendments and cancellations.<br>
    [[Updating_or_Correcting_an_Accepted_ACE_Manifest_(Legacy_Method)|View ACE Legacy Guide &rarr;]]
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    <strong><i class="fas fa-map-marker-alt"></i> ACI (Canada Customs)</strong><br>
    Instructions for manual changes and cancellations.<br>
    [[Updating_or_Correcting_an_Accepted_ACI_Manifest_(Legacy_Method)|View ACI Legacy Guide &rarr;]]
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Revision as of 12:38, 5 May 2026

🔖 This article is part of the BorderConnect Software User Guide

eManifest Sync (ACE & ACI)

The intelligent transmission tool that handles all manifest submissions, updates, and amendments with a single click.

Feature: Automation Time: 5 Minutes

Overview

The eManifest Sync Feature allows users to submit and update both ACE (CBP) and ACI (CBSA) eManifests using a single action.

Instead of manually selecting specific transmission message types (like "Amend", "Change", or "Add"), users simply click Sync with CBP or Sync with CBSA. BorderConnect intelligently calculates the difference between your last submission and your current data, then automatically sends the correct message(s) to customs.

Why Use Sync? It removes the guesswork. Whether it's a new manifest, a driver change, or a shipment amendment, Sync handles the required logic for you.

🤖 What Sync Automatically Handles

Scenario What BorderConnect Sends
Brand New eManifest Initial manifest submission (Create Trip + Create Shipments).
Trip Details Edited Correction/Update message for the trip data.
Shipments Added/Removed Amendment transmission to add or delete shipment data.
Multiple Changes All required updates bundled into one efficient transmission.

How to Use Sync

Syncing a New Manifest

When you first create a manifest, it is in "Draft" status. Syncing submits it to customs.

1. Complete your Trip and Shipment details. 2. Click Sync with CBP/CBSA at the top of the page. 3. Monitor the status panel. 4. Wait for the On File / Accepted status.

Sync Button (Yellow Indicator)

Syncing Corrections

If you edit an accepted manifest, BorderConnect flags it as "Changed".

1. Make your edits (e.g., change driver, fix weight). 2. Review the Changes made since last sync summary. 3. Click Sync with CBP/CBSA again. 4. Only the specific changes are sent to customs.

Change Summary Panel

Visual Indicators

Status Panels

The sync bar changes color to keep you informed:

  • Yellow: Sync Required (Changes are pending).
  • Blue (Processing): Transmission in progress.
  • Green: Synced (Data matches what is on file).
Successful Sync (Green)

Manifest Listing Page

You don't need to open every trip to check its status. The main listing page flags any manifest that has pending changes.

Listing Page Indicators

Audit & History

Trip Action Plan / Changelog

Every Sync action is permanently recorded for compliance auditing. Scroll to the bottom of any manifest to see the Trip Action Plan.

  • Submission Times: Exact timestamp of the sync.
  • Messages Sent: What specific data was transmitted.
  • Customs Responses: The raw acceptance or reject message from CBP/CBSA.
Trip History Log

Legacy Methods

While eManifest Sync is the primary and recommended method for all transmissions, legacy manual functions remain available for specific troubleshooting or advanced scenarios. These methods require the user to manually select the correct message type (Amend vs. Cancel).

    ACE (U.S. Customs)

   Instructions for manual amendments and cancellations.

   View ACE Legacy Guide →

    ACI (Canada Customs)

   Instructions for manual changes and cancellations.

   View ACI Legacy Guide →
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