E-Manifest Sync Feature (ACE and ACI eManifest)

🔖 This article is part of the BorderConnect Software User Guide

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Introduction video to how eManifest Sync works in BorderConnect.

eManifest Sync Feature (ACE & ACI)

The eManifest Sync Feature in BorderConnect allows users to submit and update both ACE (CBP) and ACI (CBSA) eManifests using a single action.

Instead of manually selecting specific transmission message types, users simply:

1. Create or edit the eManifest
2. Click Sync with CBP or Sync with CBSA
3. BorderConnect automatically sends the correct message(s) to customs

Sync ensures that all required updates, corrections, and submissions are handled properly without guesswork.

This guide assumes you have an active BorderConnect subscription. If you are not currently set up, please contact BorderConnect.

What eManifest Sync Automatically Handles

When Sync is clicked, BorderConnect intelligently determines what customs messaging is required.

Scenario	What BorderConnect Sends
Brand new eManifest	Initial manifest submission
Trip details edited	Correction/update message
Driver, truck, or trailer changed	Update message
Shipments added or removed	Amendment transmission
Port or trip number modified	Required correction message
Multiple changes	All required updates in one Sync action

All activity is recorded in the Trip Action Plan / Changelog History for auditing and tracking.

When You Should Use Sync

Use Sync whenever:

• Sending a new ACE or ACI eManifest
• Making any changes to an existing manifest
• You see a Sync Required notice on the manifest
• The manifest status indicates it is not yet updated with customs

Common changes that require syncing include:

• Driver, truck, or trailer updates
• Trip number or CRN changes
• Port of arrival adjustments
• Shipment edits or removals

Syncing a New eManifest

Follow these steps to submit a new manifest to customs:

1. Create and complete the ACE or ACI eManifest
2. Open the eManifest Details page
3. Click:
   • Sync with CBP for U.S. shipments
   • Sync with CBSA for Canadian shipments
4. Monitor the status panel while syncing
5. Once accepted, the manifest will typically show On File status

Syncing After Making Changes

If a manifest is already on file and you edit any information, BorderConnect will automatically detect the updates and prompt you to sync again.

To transmit changes:

1. Open the eManifest Details page
2. Make the required edits
3. Review the Changes made since last sync summary
4. Click Sync with CBP or Sync with CBSA

BorderConnect will transmit only the required corrections to customs.

Finding Manifests That Require Sync

You do not need to open each manifest individually.

On the eManifest Listing page:

• Manifests requiring updates are clearly flagged
• Dispatchers can quickly identify trips that still need to be synced

This helps ensure nothing is missed before arrival at the border.

Viewing What Was Sent to Customs

Every Sync action is recorded for visibility and compliance.

To review transmitted messages:

1. Open the eManifest Details page
2. Scroll to the bottom
3. View the Trip Action Plan / Changelog History

This section shows:

• Submission times
• Update messages sent
• Customs responses
• Acceptance confirmations