Correcting Rejected ACE Manifests (ACE Manifest)
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🔖 This article is part of the BorderConnect ACE Manifest Guide |
Correcting Rejected ACE Manifests
A troubleshooting guide for resolving "Man Returned to Preliminary" statuses and specific CBP reject codes.
Overview
When CBP rejects a manifest or shipment, the status typically reverts to a preliminary state, and a specific CBP Response message appears in the History/Status Messages section.
To fix the reject, you must identify the specific error code and apply the correct fix before re-transmitting.
Support Note: This guide covers common rejects. Complex scenarios involving unassociated shipments, port mismatches, or multi-carrier consolidations may require assistance. If unsure, contact BorderConnect Support.
Quick Troubleshooting Workflow
1 Diagnosis
- Open the ACE eManifest Details page.
- Scroll to History/Status Messages.
- Locate the most recent CBP Response containing "Rejected".
- Note if the error refers to the Trip (Manifest) or a specific Shipment.
2 Decision Guide
| Reject Location | Likely Fix |
|---|---|
| Trip / Manifest | Fix Trip data → Sync with CBP (or Cancel eManifest first). |
| Shipment / Bill | Fix Shipment data → Sync with CBP. |
| Driver / Passenger | Fix Profile (ACE ID/FAST) → Sync with CBP. |
| Trailer | Fix Profile (Plate/ACE ID) → Sync with CBP. |
Common Reject Solutions
❌ Shipment Already On File
What it means: The Shipment Control Number (SCN) is already active in CBP's system, likely under a different trip or date.
Scenario A: You changed Trip Number or ETA
CBP sees the new Trip # as a "New" manifest, but the shipment is still stuck on the "Old" one.
1. Click Cancel eManifest. 2. Change the Trip # or ETA back to the original values. 3. Click Cancel eManifest again (clearing the old record). 4. Update to your desired Trip #/ETA. 5. Click Sync with CBP.
Scenario B: Unassociated Shipment
The shipment was sent independently before the manifest.
1. Click Cancel eManifest. 2. Open the shipment and click Detach Shipment Message. 3. Once processed, click Cancel Shipment Message. 4. Return to the manifest and click Sync with CBP.
❌ Shipment Not On File
What it means: You tried to Amend or Cancel a shipment that CBP does not have.
- Common Cause: Changing an SCN on an accepted manifest and sending an "Amend", or adding a new shipment and sending an "Amend".
- The Fix: Click Cancel eManifest (to clear the confusion), wait for acceptance, then click Sync with CBP to send a fresh copy.
❌ Manifest Already On File, Do Not Resend
What it means: CBP already has this exact manifest.
- If you made changes: Click Sync with CBP (this sends an update, not a new creation).
- If you made no changes: No action needed. It is already on file.
- If this is your first attempt: The Trip Number is likely used by another provider or portal. You must cancel it there or use a new Trip Number.
❌ Data Validation Errors
Specific data fields that failed CBP checks.
| Error | Solution |
|---|---|
| Incorrect Harmonized # | Open the shipment, edit the Commodity, and ensure the HS Code is a valid 6-digit number. |
| Invalid Trailer ACE ID | Open the Trailer Profile. Verify the ACE ID is correct or remove it if unknown. |
| Inv Travel Doc Number | The FAST Card number is invalid or inactive. Update the Driver Profile or temporarily remove the FAST card to file as a standard driver. |
| Invalid Driver/Passenger ACE ID | Open the Driver/Passenger Profile. Remove or correct the ACE ID field. |
❌ Operational Rejects
Error: Invalid Filing Status
You tried to amend a manifest that is already rejected.
Fix: Click Cancel eManifest, wait for acceptance, fix the original error, then Sync with CBP.
Error: No Person in Charge
No driver is designated as the captain.
Fix: Edit the driver on the manifest and set "Driver's Role" to Person in Charge.
Error: Trip Number Does Not Exist
You tried to cancel/amend a trip CBP doesn't have (often after changing the Trip #).
Fix: If cancelling, no action needed. If updating, use Sync with CBP.
❌ No Reason Specified
CBP rejected the filing but provided no specific error text.
- Check ETA: Ensure the date isn't too far in the future (over 30 days).
- Check Empty Trailers: If it's an empty manifest, check the trailer plate format and ACE ID.
- Advanced: Could be a Port of Arrival mismatch if the trip was previously arrived.