E-Manifest Tracking Feature (ACE and ACI eManifest)

🔖 This article is part of the BorderConnect Software User Guide

eManifest Tracking Feature

A productivity tool that provides real-time alerts and shortcuts for monitoring sensitive manifests.

Feature: Alerts Type: Productivity

Overview

The eManifest Tracking Feature allows users to receive real-time updates whenever customs responses are received for a specific manifest.

Instead of manually refreshing or repeatedly checking a status, tracking automatically notifies you via:

• 📧 Email alerts for every new response.
• 🚨 On-screen indicators (three red exclamation marks).
• 🔗 Shortcut links for one-click access.

Selecting "Track eManifest" from the menu

💡 When Should You Use Tracking?

Scenario	Why Tracking Helps
Cancelling & Resending	You must wait for the "Cancel Accepted" response before resending. Tracking alerts you the second it happens.
Time-Sensitive Shipments	Ensures you know immediately if a release or reject occurs.
Waiting for Corrections	Prevents delays while waiting for CBSA/CBP to process an amendment.
Multi-Tasking	Allows you to work on other files while keeping an eye on urgent ones via the shortcut bar.

How to Track a Manifest

1 Activate Tracking

Open the ACI or ACE manifest you want to monitor.

• Hover over the Track button at the top of the page.
• Select Track eManifest (or "With Note" to add a reminder).

Result: A shortcut link immediately appears under the main menu.

Tracking shortcuts appear under the menu

2 Monitor Responses

Once active, you don't need to stay on the page.

• Visual Alert: 🚨 Three red exclamation marks appear beside the shortcut link when a new response arrives.
• Email Alert: You will receive an email notification for every status change.

Managing Tracking

Viewing Who Is Tracking

At the bottom of the manifest details page, the People Tracking section displays a list of all users currently monitoring that file.

List of users tracking the manifest

Stopping (Untracking)

When you are finished, remove the tracking to clear your shortcut bar.

Option 1: Shortcut Bar

Click the small [x] beside the manifest link in your top menu bar. This removes it instantly.

Option 2: Track Menu

Hover over the Track button on the manifest page and select Untrack Manifest.

Untracking from the menu

📱

eManifesting in your pocket. Process ACE & ACI eManifests, track shipments in real-time, and upload documents instantly—anytime, anywhere.

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