E-Manifest Tracking Feature (ACE and ACI eManifest): Difference between revisions

Revision as of 13:56, 26 January 2026

🔖 This article is part of the BorderConnect Software User Guide

The eManifest Tracking Feature in BorderConnect allows users to receive real-time updates whenever customs responses are received for a manifest.

Selecting **Track eManifest** from the eManifest Details page

Instead of manually refreshing or repeatedly checking a manifest’s status, tracking automatically notifies you by:

📧 Email alerts
🚨 On-screen response indicators
🔗 Quick-access shortcut links

This feature is especially helpful when working with customs changes that require waiting for responses between steps.

---

When Should You Use eManifest Tracking?

Tracking is most useful when:

Scenario	Why Tracking Helps
Cancelling and resubmitting an ACI eManifest	You must wait for the cancel response before resending
Editing trip numbers or key shipment details	Prevents delays while waiting for CBSA/CBP replies
Monitoring time-sensitive shipments	Ensures immediate awareness of customs decisions
Managing multiple manifests at once	Avoids manually checking each file

---

How to Track a Manifest

You can track manifests from both:

Step-by-Step

Open the manifest you want to monitor
Hover over the Track button at the top of the page
Choose one of the following:
- Track eManifest
- Track eManifest With Note

The note option allows you to record why you’re tracking the manifest (helpful when tracking several at once).

Once saved, the manifest becomes actively tracked.

---

Tracking shortcut links appear beneath the main menu

What Happens After Tracking

Once enabled:

A shortcut link appears under the main menu for quick access
You receive email alerts for each customs response
New responses are visually flagged

🚨 Three red exclamation marks appear beside the manifest number when a new response arrives.

---

Viewing Who Is Tracking a Manifest

At the bottom of the manifest details page, BorderConnect displays a list of users currently tracking the manifest.

This is visible on both:

---

Stopping (Untracking) a Manifest

When tracking is no longer needed, you can easily stop it using any of the following methods.

Option 1 — From the Track Button

Open the manifest details page
Hover over Track
Select Untrack Manifest

---

Option 2 — From the People Tracking Section

Under the People Tracking list at the bottom of the manifest:

Click Untrack next to your name

💡 You can only untrack yourself. Other users must remove their own tracking individually.

---

Option 3 — From the Shortcut Link

Click the [x] beside the manifest shortcut link under the main menu

This removes tracking without opening the manifest.

---

What Happens After Untracking

Once removed:

The shortcut link disappears
Email notifications stop
Visual response alerts are removed

The manifest will continue processing normally — you just won’t receive tracking updates.

---

Quick Feature Summary

Feature	What It Does
Email alerts	Notifies you when customs sends a response
On-screen indicators	Highlights new responses instantly
Shortcut links	Jump back to tracked manifests quickly
Notes	Helps organize multiple tracked files
Multi-user tracking	Allows teams to monitor the same manifest

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@@ Line 1: / Line 1: @@
 {{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]|info}}
-This guide offers instructions on using the '''eManifest Tracking Feature''' in [https://www.borderconnect.com BorderConnect]. It assumes that you have an active software subscription with BorderConnect. If you are not presently set up with an account, please [https://borderconnect.com/contact-us.htm contact BorderConnect] to get you set up.
+The '''eManifest Tracking Feature''' in [https://www.borderconnect.com BorderConnect] allows users to receive real-time updates whenever customs responses are received for a manifest.
-The eManifest Tracking Feature allows you to receive updates by email and screen notification when a manifest gets responses from customs. Whereas normally you might just check back on your manifest when it's convenient for you, this feature is designed to help out in situations where you want to leave your manifest and do other things, but need to know right away when the manifest receives a response.
+[[File:Tracking1.jpg|800px|thumb|center|Selecting '''Track eManifest''' from the eManifest Details page]]
-The most common scenario where the feature would be useful when you are changing an [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest]], and the changes you're making must be done in separate stages. For example if you needed to change the manifest's trip number, you would first need to send a cancel request, then wait for the reply before making your changes and resending the manifest. In this example you must wait for the response to the cancel request before proceeding, but based on current response times in ACI this can take 10 minutes or more. You may want to spend that time working on other things, but still know right away when the response comes in.</onlyinclude>
+Instead of manually refreshing or repeatedly checking a manifest’s status, tracking automatically notifies you by:
-== Tracking a Manifest ==
+* 📧 Email alerts
+* 🚨 On-screen response indicators
+* 🔗 Quick-access shortcut links
-Tracking a manifest is easy. Simply go to the [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI]] or [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Details Page]] of the manifest you wish to track. On the top row of buttons, hover your mouse over the Track button.
+This feature is especially helpful when working with customs changes that require waiting for responses between steps.
-[[File:Tracking1.jpg|800px]]
+---
-You will be given the choice between 'Track eManifest' and 'Track eManifest With Note'. Both accomplish the same thing, the ability to add a note just makes it helps in cases where you might need to remember why you were tracking the manifest. If you do decide to track the manifest with a note, you will be prompted to enter the note in a text box and hit save.
+== When Should You Use eManifest Tracking? ==
-You are now tracking the manifest. This will create a handy link to take you back to the manifest anytime, even if you're working on another manifest. This link will be displayed directly under the main menu. If you chose to track the manifest with a note, hovering your mouse over the link will also display the note you entered.
+Tracking is most useful when:
-[[File:Tracking2.png|800px]]
+{| class="wikitable"
+! Scenario
+! Why Tracking Helps
+|-
+| Cancelling and resubmitting an ACI eManifest
+| You must wait for the cancel response before resending
+|-
+| Editing trip numbers or key shipment details
+| Prevents delays while waiting for CBSA/CBP replies
+|-
+| Monitoring time-sensitive shipments
+| Ensures immediate awareness of customs decisions
+|-
+| Managing multiple manifests at once
+| Avoids manually checking each file
+|}
-Once you begin tracking a manifest, you will receive an email notification for each customs response that comes in for that manifest. The notification will be sent to the email specified in your User Account.
+---
-You will also be able to tell that the manifest has a new response by looking at the shortcut link to the manifest at the top of the page. If there's been a new response since you last checked on the manifest, it will display 3 red exclamation marks next to the trip number.
+== How to Track a Manifest ==
-If there are people tracking a manifest, the manifest will display a list of people tracking it on the [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI]] or [[ACE_Manifest_Details_Page_(ACE_Manifest)|ACE Manifest Details Page]] towards the bottom of the page.
+You can track manifests from both:
-[[File:Tracking3.png|800px]]
+* [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI eManifest Details Page]]
+* [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Details Page]]
-== Untracking a Manifest ==
+=== Step-by-Step ===
-When you no longer need to track your manifest, it's easy enough to stop tracking it. If you are on the [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI]] or [[ACE_Manifest_Details_Page_(ACE_Manifest)|ACE Manifest Details Page]] of the manifest you wish to stop tracking, you can hover your mouse over the Track button, and select 'Untrack Manifest'.
+# Open the manifest you want to monitor
+# Hover over the '''Track''' button at the top of the page
+# Choose one of the following:
+#* '''Track eManifest'''
+#* '''Track eManifest With Note'''
-[[File:Tracking4.jpg|800px]]
+The note option allows you to record why you’re tracking the manifest (helpful when tracking several at once).
-Another way to stop tracking a manifest is to click the Untrack link located under the 'People Tracking' section of your manifest toward the bottom of the [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI]] or [[ACE_Manifest_Details_Page_(ACE_Manifest)|ACE eManifest Details Page]]. Please note that if there are others tracking the same manifest you will not have the option to untrack it for them. You can only select Untrack for yourself.
+Once saved, the manifest becomes actively tracked.
-You can also stop tracking a manifest by clicking the [x] to the right of the shortcut link for the manifest. This allows you to untrack the manifest without bringing up the manifest first.
+---
-Once you have untracked the manifest the shortcut link will be removed, and you will no longer receive email notifications when new customs responses come in for that manifest.
+[[File:Tracking2.png|800px|center|Tracking shortcut links appear beneath the main menu]]
+=== What Happens After Tracking ===
+Once enabled:
+* A shortcut link appears under the main menu for quick access
+* You receive email alerts for each customs response
+* New responses are visually flagged
+🚨 '''Three red exclamation marks''' appear beside the manifest number when a new response arrives.
+---
+== Viewing Who Is Tracking a Manifest ==
+At the bottom of the manifest details page, BorderConnect displays a list of users currently tracking the manifest.
+This is visible on both:
+* [[ACI_eManifest_Details_Page_(ACI_eManifest)|ACI Details Page]]
+* [[ACE_Manifest_Details_Page_(ACE_Manifest)|ACE Details Page]]
+[[File:Tracking3.png|800px|center|List of users tracking the manifest]]
+---
+== Stopping (Untracking) a Manifest ==
+When tracking is no longer needed, you can easily stop it using any of the following methods.
+=== Option 1 — From the Track Button ===
+# Open the manifest details page
+# Hover over '''Track'''
+# Select '''Untrack Manifest'''
+[[File:Tracking4.jpg|800px|center|Untracking directly from the Track menu]]
+---
+=== Option 2 — From the People Tracking Section ===
+Under the '''People Tracking''' list at the bottom of the manifest:
+* Click '''Untrack''' next to your name
+{{tip|You can only untrack yourself. Other users must remove their own tracking individually.}}
+---
+=== Option 3 — From the Shortcut Link ===
+* Click the '''[x]''' beside the manifest shortcut link under the main menu
+This removes tracking without opening the manifest.
+---
+== What Happens After Untracking ==
+Once removed:
+* The shortcut link disappears
+* Email notifications stop
+* Visual response alerts are removed
+The manifest will continue processing normally — you just won’t receive tracking updates.
+---
+== Quick Feature Summary ==
+{| class="wikitable"
+! Feature
+! What It Does
+|-
+| Email alerts
+| Notifies you when customs sends a response
+|-
+| On-screen indicators
+| Highlights new responses instantly
+|-
+| Shortcut links
+| Jump back to tracked manifests quickly
+|-
+| Notes
+| Helps organize multiple tracked files
+|-
+| Multi-user tracking
+| Allows teams to monitor the same manifest
+|}
+---
 [[Category:BorderConnect Software User Guide]]