BorderConnect Wiki

How To Register With BorderConnect: Difference between revisions

Created page with "{{note|This article is part of the BorderConnect Software User Guide and the Customs Compliance Guide|info}} = How to Register With BorderConnect = This guide walks new customers through creating a BorderConnect account and configuring the basic company settings required before submitting ACI eManifests (Canada) and/or ACE Truck Manifests (United States). Before registering, ensure you h..."
 
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{{#seo:
|title=How to Register for eManifest Software {{!}} BorderConnect Support Wiki
|title_mode=replace
|keywords=BorderConnect registration, sign up for BorderConnect, ACE manifest trial, ACI eManifest trial, eManifest software setup, CBSA activation, CBP filer code application, cross border software
|description=A step-by-step guide on how to register for BorderConnect eManifest software. Learn how to set up your account, choose services, and navigate customs activation timelines.
}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]] and the [[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]|info}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]] and the [[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]|info}}
<div class="bc-wrap">


= How to Register With BorderConnect =
<div class="bc-article-hero">
<h1>Registering with BorderConnect</h1>
<p>A step-by-step guide to creating your account, selecting services, and completing the government activation process.</p>
<div class="bc-article-meta">
<span class="bc-article-pill"><i class="fas fa-user-plus"></i> Type: Onboarding</span>
<span class="bc-article-pill"><i class="far fa-clock"></i> Time: 10 Minutes</span>
</div>
</div>


This guide walks new customers through creating a BorderConnect account and configuring the basic company settings required before submitting ACI eManifests (Canada) and/or ACE Truck Manifests (United States).
<div class="bc-card">


Before registering, ensure you have completed the government onboarding steps outlined in:
<h2 style="margin-top: 0;">Overview</h2>
* [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Onboarding for BorderConnect]]
<p>Registering with BorderConnect allows highway carriers to transmit electronic manifests directly to Canadian and U.S. customs authorities. The registration wizard collects the necessary company details to ensure compliance and data accuracy.</p>


__TOC__
[[File:Create-borderconnect-account-page.png|800px|thumb|center|Create your BOrderConnect Account registration page.]]


== What You Will Need Before Registering ==
<div class="bc-warning" style="margin-top: 20px;">
<strong>Prerequisites:</strong> Before registering, ensure you have your <strong>Canadian Carrier Code</strong> (for CBSA) or <strong>SCAC Code</strong> (for CBP) ready. See [[BorderConnect_Onboarding_and_Readiness_Guide|Onboarding for BorderConnect]].
</div>


Have the following information ready:
<div style="clear: both;"></div>
</div>


{| class="wikitable"
<div class="bc-card" style="margin-top: 30px;">
! Requirement !! Used For
<h3><span class="bc-step-circle">1</span> Choose Your Services</h3>
|-
<p>The first step ensures your account is configured with the correct workflows. Select the services you intend to use:</p>
| Company legal name and address || Account creation and billing
<div class="bc-cleanlist">
|-
* <strong>ACE eManifest:</strong> For U.S. bound shipments (CBP).
| Primary contact details || Account administration
* <strong>ACI eManifest:</strong> For Canada bound shipments (CBSA).
|-
* <strong>RNS (PARS) Tracking:</strong> Real-time release updates from brokers.
| CBSA Carrier Code || ACI eManifest (Canada)
* <strong>U.S. In-Bond Manager:</strong> For filing 7512 in-bonds (QP/QX).
|-
* <strong>eManifest API:</strong> For integrating with your own software.
| SCAC Code (if applicable) || ACE Manifest (U.S.)
* <strong>24-Hour Processing:</strong> Fax/Email service for manual processing.
|-
</div>
| Broker contact information || Clearance coordination
</div>
|}


---
<div class="bc-2col">
<div class="bc-card">
<h3><span class="bc-step-circle">2</span> Company Information</h3>
<table class="wikitable" style="width:100%; margin-bottom:0;">
<tr>
<th style="width: 40%;">Field</th>
<th>Why It’s Required</th>
</tr>
<tr>
<td><strong>Company Name</strong></td>
<td>Identifies your legal business entity on manifests.</td>
</tr>
<tr>
<td><strong>Carrier Code</strong></td>
<td>Links you to CBSA for ACI filing.</td>
</tr>
<tr>
<td><strong>SCAC Code</strong></td>
<td>Links you to CBP for ACE filing.</td>
</tr>
</table>
</div>


== Step 1 — Create Your BorderConnect Account ==
<div class="bc-card">
<h3><span class="bc-step-circle">3</span> Head Office Address</h3>
<table class="wikitable" style="width:100%; margin-bottom:0;">
<tr>
<th style="width: 40%;">Field</th>
<th>Purpose</th>
</tr>
<tr>
<td><strong>Address</strong></td>
<td>Verification, billing, and correspondence.</td>
</tr>
<tr>
<td><strong>Phone/Email</strong></td>
<td>System alerts and support contact.</td>
</tr>
<tr>
<td><strong>Time Zone</strong></td>
<td>Ensures accurate deadline tracking (1-hour rule).</td>
</tr>
</table>
</div>
</div>


Visit the BorderConnect registration page and complete the sign-up form.
<div class="bc-card" style="margin-top: 30px;">
<div style="display: flex; flex-wrap: wrap; gap: 40px;">


You will be asked to provide:
<div style="flex: 1; min-width: 300px;">
<h3><span class="bc-step-circle">4</span> Primary Contact</h3>
<p>This person becomes the main account administrator.</p>
<div class="bc-cleanlist">
* <strong>Name & Title</strong>
* <strong>Email Address</strong>
* <strong>Phone Number</strong>
</div>
</div>


* Company name 
<div style="flex: 1; min-width: 300px;">
* Business address 
<h3><span class="bc-step-circle">5</span> Create Login</h3>
* Primary contact name and email 
<p>Secure your account access.</p>
* Phone number 
<div class="bc-cleanlist">
* <strong>Username</strong>
* <strong>Password</strong> (Strong, unique)
* <strong>Two-Factor Auth</strong> (Optional but recommended)
</div>
</div>


Once submitted:
</div>
</div>


* You will receive login credentials 
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Step 6: Service Activation & Timelines</h2>
* Your account will be created in BorderConnect 
<p>After submitting your registration, you will receive an email to verify your account. Certain services require additional government approval before they go live.</p>


---
<div class="bc-card">
<h3>🇨🇦 ACI eManifest & RNS Activation</h3>
<p>If you selected ACI or RNS services, BorderConnect will send you the specific registration forms required by CBSA.</p>


== Step 2 — Log In and Access Company Settings ==
<div class="bc-cleanlist">
* <strong>Action:</strong> Fill out the forms using your company info and return them to BorderConnect.
* <strong>Process:</strong> BorderConnect registers your company with CBSA's systems on your behalf.
</div>


After logging in:
<div class="bc-did-you-know" style="margin-top: 15px;">
<strong>Timeline:</strong> ACI and RNS services typically take <strong>2 to 10 business days</strong> to become fully active after forms are submitted.
</div>
</div>


# Navigate to '''Account Settings''' or '''Company Profile'''
<div class="bc-card" style="margin-top: 30px;">
# Review your company information
<h3>🇺🇸 U.S. In-Bond Manager Activation</h3>
# Update contact details if required
<p>To use the In-Bond Manager or QP Filing, you must obtain a <strong>CBP Filer Code</strong>.</p>


Keeping this information current ensures accurate reporting and communication.
<div class="bc-cleanlist">
* <strong>Action:</strong> Sign the <strong>Letter of Intent</strong> provided by BorderConnect and return it.
* <strong>Process:</strong> BorderConnect submits the filer code request to CBP on your behalf.
</div>


---
<div class="bc-did-you-know" style="margin-top: 15px;">
<strong>Timeline:</strong> Filer code applications generally take <strong>5 to 20 business days</strong> to be processed by CBP.
</div>
</div>


== Step 3 — Enter Your Carrier Identifiers ==
<div class="bc-card" style="margin-top: 30px;">
<h3>📠 24-Hour eManifest Processing (Fax/Email)</h3>
<p>If you selected the processing service, you will be provided with standardized fax forms.</p>
<div class="bc-cleanlist">
* <strong>Forms:</strong> Designed to capture all required ACE/ACI data fields.
* <strong>Process:</strong> You complete the form for each trip and fax/email it to BorderConnect.
* <strong>Filing:</strong> Our staff enters the data, transmits it to customs, and confirms acceptance.
</div>
</div>


Inside your company settings, add:
<div class="bc-card" style="margin-top: 30px;">
 
<h3>Next Steps After Registration</h3>
=== For Canada (ACI eManifest) ===
<div class="bc-cleanlist">
 
* [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]
* CBSA Carrier Code (4 characters)
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Submit your first ACI eManifest]]
 
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Submit your first ACE Manifest]]
This enables BorderConnect to submit manifests on your behalf to CBSA.
* [[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Guide]]
 
</div>
=== For United States (ACE Manifest) ===
</div>
 
* SCAC Code
 
This enables ACE manifest submissions to CBP.
 
Double-check all identifiers for accuracy — incorrect codes will result in rejected filings.
 
---


== Step 4 — Add and Manage Users ==
{{AppPromo}}


BorderConnect allows you to create multiple user accounts.
</div> [[Category:BorderConnect Software User Guide]] [[Category:Customs Compliance Guide]]
 
From the '''User Management''' section:
 
# Add dispatchers, operations staff, and managers 
# Assign appropriate permissions 
# Remove access when no longer required 
 
Best practice is to limit administrative access to key personnel only.
 
---
 
== Step 5 — Review Manifest Preferences ==
 
Before your first live submission:
 
* Confirm default ports of entry 
* Review tractor/trailer number formats 
* Verify broker workflow preferences (if applicable) 
 
This reduces data entry errors and speeds up daily operations.
 
---
 
== Step 6 — Perform a First Test Submission ==
 
Before going fully live:
 
* Create a sample ACI or ACE manifest 
* Confirm acceptance status in BorderConnect
* Verify timestamps meet one-hour requirements 
 
This ensures everything is configured correctly.
 
---
 
== Common Registration Issues ==
 
{| class="wikitable"
! Issue !! Result
|-
| Incorrect Carrier Code || ACI rejection
|-
| Incorrect SCAC || ACE rejection
|-
| Missing company details || Account delays
|-
| Users without permissions || Access problems
|}
 
---
 
== You Are Now Ready to Use BorderConnect ==
 
Once registration is complete and your identifiers are entered:
 
* You can submit ACI eManifests to CBSA 
* You can submit ACE Truck Manifests to CBP 
* You can track acceptance and compliance status 
 
---
 
== Next Steps ==
 
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Submit your first ACI eManifest]]
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Submit your first ACE Manifest]]
* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|Understand the full workflow]]
* [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Government onboarding requirements]]
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