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{{#seo:
|title=How to Register for eManifest Software {{!}} BorderConnect Support Wiki
|title_mode=replace
|keywords=BorderConnect registration, sign up for BorderConnect, ACE manifest trial, ACI eManifest trial, eManifest software setup, CBSA activation, CBP filer code application, cross border software
|description=A step-by-step guide on how to register for BorderConnect eManifest software. Learn how to set up your account, choose services, and navigate customs activation timelines.
}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]] and the [[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]|info}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]] and the [[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]|info}}
<div class="bc-wrap">


= How to Register With BorderConnect =
<div class="bc-article-hero">
<h1>Registering with BorderConnect</h1>
<p>A step-by-step guide to creating your account, selecting services, and completing the government activation process.</p>
<div class="bc-article-meta">
<span class="bc-article-pill"><i class="fas fa-user-plus"></i> Type: Onboarding</span>
<span class="bc-article-pill"><i class="far fa-clock"></i> Time: 10 Minutes</span>
</div>
</div>


This guide walks new customers through creating a BorderConnect account and configuring the basic company settings required before submitting ACI eManifests (Canada) and/or ACE Truck Manifests (United States).
<div class="bc-card">


Before registering, ensure you have completed the government onboarding steps outlined in:
<h2 style="margin-top: 0;">Overview</h2>
* [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Onboarding for BorderConnect]]
<p>Registering with BorderConnect allows highway carriers to transmit electronic manifests directly to Canadian and U.S. customs authorities. The registration wizard collects the necessary company details to ensure compliance and data accuracy.</p>


__TOC__
[[File:Create-borderconnect-account-page.png|800px|thumb|center|Create your BOrderConnect Account registration page.]]


== What You Will Need Before Registering ==
<div class="bc-warning" style="margin-top: 20px;">
<strong>Prerequisites:</strong> Before registering, ensure you have your <strong>Canadian Carrier Code</strong> (for CBSA) or <strong>SCAC Code</strong> (for CBP) ready. See [[BorderConnect_Onboarding_and_Readiness_Guide|Onboarding for BorderConnect]].
</div>


Have the following information ready:
<div style="clear: both;"></div>
</div>


{| class="wikitable"
<div class="bc-card" style="margin-top: 30px;">
! Requirement !! Used For
<h3><span class="bc-step-circle">1</span> Choose Your Services</h3>
|-
<p>The first step ensures your account is configured with the correct workflows. Select the services you intend to use:</p>
| Company legal name and address || Account creation and billing
<div class="bc-cleanlist">
|-
* <strong>ACE eManifest:</strong> For U.S. bound shipments (CBP).
| Primary contact details || Account administration
* <strong>ACI eManifest:</strong> For Canada bound shipments (CBSA).
|-
* <strong>RNS (PARS) Tracking:</strong> Real-time release updates from brokers.
| CBSA Carrier Code || ACI eManifest (Canada)
* <strong>U.S. In-Bond Manager:</strong> For filing 7512 in-bonds (QP/QX).
|-
* <strong>eManifest API:</strong> For integrating with your own software.
| SCAC Code (if applicable) || ACE Manifest (U.S.)
* <strong>24-Hour Processing:</strong> Fax/Email service for manual processing.
|}
</div>
</div>


== Step 1 — Create Your BorderConnect Account ==
<div class="bc-2col">
<div class="bc-card">
<h3><span class="bc-step-circle">2</span> Company Information</h3>
<table class="wikitable" style="width:100%; margin-bottom:0;">
<tr>
<th style="width: 40%;">Field</th>
<th>Why It’s Required</th>
</tr>
<tr>
<td><strong>Company Name</strong></td>
<td>Identifies your legal business entity on manifests.</td>
</tr>
<tr>
<td><strong>Carrier Code</strong></td>
<td>Links you to CBSA for ACI filing.</td>
</tr>
<tr>
<td><strong>SCAC Code</strong></td>
<td>Links you to CBP for ACE filing.</td>
</tr>
</table>
</div>


Visit the BorderConnect registration page and complete the sign-up form.
<div class="bc-card">
<h3><span class="bc-step-circle">3</span> Head Office Address</h3>
<table class="wikitable" style="width:100%; margin-bottom:0;">
<tr>
<th style="width: 40%;">Field</th>
<th>Purpose</th>
</tr>
<tr>
<td><strong>Address</strong></td>
<td>Verification, billing, and correspondence.</td>
</tr>
<tr>
<td><strong>Phone/Email</strong></td>
<td>System alerts and support contact.</td>
</tr>
<tr>
<td><strong>Time Zone</strong></td>
<td>Ensures accurate deadline tracking (1-hour rule).</td>
</tr>
</table>
</div>
</div>


You will be asked to provide:
<div class="bc-card" style="margin-top: 30px;">
<div style="display: flex; flex-wrap: wrap; gap: 40px;">


* Company name 
<div style="flex: 1; min-width: 300px;">
* Business address 
<h3><span class="bc-step-circle">4</span> Primary Contact</h3>
* Primary contact name and email 
<p>This person becomes the main account administrator.</p>
* Phone number 
<div class="bc-cleanlist">
* <strong>Name & Title</strong>
* <strong>Email Address</strong>
* <strong>Phone Number</strong>
</div>
</div>


Once submitted:
<div style="flex: 1; min-width: 300px;">
<h3><span class="bc-step-circle">5</span> Create Login</h3>
<p>Secure your account access.</p>
<div class="bc-cleanlist">
* <strong>Username</strong>
* <strong>Password</strong> (Strong, unique)
* <strong>Two-Factor Auth</strong> (Optional but recommended)
</div>
</div>


* You will receive login credentials 
</div>
* Your account will be created in BorderConnect 
</div>


== Step 2 — Log In and Access Company Settings ==
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Step 6: Service Activation & Timelines</h2>
<p>After submitting your registration, you will receive an email to verify your account. Certain services require additional government approval before they go live.</p>


After logging in:
<div class="bc-card">
<h3>🇨🇦 ACI eManifest & RNS Activation</h3>
<p>If you selected ACI or RNS services, BorderConnect will send you the specific registration forms required by CBSA.</p>


# Navigate to '''Account Settings''' or '''Company Profile'''
<div class="bc-cleanlist">
# Review your company information
* <strong>Action:</strong> Fill out the forms using your company info and return them to BorderConnect.
# Update contact details if required
* <strong>Process:</strong> BorderConnect registers your company with CBSA's systems on your behalf.
</div>


Keeping this information current ensures accurate reporting and communication.
<div class="bc-did-you-know" style="margin-top: 15px;">
<strong>Timeline:</strong> ACI and RNS services typically take <strong>2 to 10 business days</strong> to become fully active after forms are submitted.
</div>
</div>


== Step 3 — Enter Your Carrier Identifiers ==
<div class="bc-card" style="margin-top: 30px;">
<h3>🇺🇸 U.S. In-Bond Manager Activation</h3>
<p>To use the In-Bond Manager or QP Filing, you must obtain a <strong>CBP Filer Code</strong>.</p>


Inside your company settings, add:
<div class="bc-cleanlist">
* <strong>Action:</strong> Sign the <strong>Letter of Intent</strong> provided by BorderConnect and return it.
* <strong>Process:</strong> BorderConnect submits the filer code request to CBP on your behalf.
</div>


=== For Canada (ACI eManifest) ===
<div class="bc-did-you-know" style="margin-top: 15px;">
<strong>Timeline:</strong> Filer code applications generally take <strong>5 to 20 business days</strong> to be processed by CBP.
</div>
</div>


* CBSA Carrier Code (4 characters)
<div class="bc-card" style="margin-top: 30px;">
<h3>📠 24-Hour eManifest Processing (Fax/Email)</h3>
<p>If you selected the processing service, you will be provided with standardized fax forms.</p>
<div class="bc-cleanlist">
* <strong>Forms:</strong> Designed to capture all required ACE/ACI data fields.
* <strong>Process:</strong> You complete the form for each trip and fax/email it to BorderConnect.
* <strong>Filing:</strong> Our staff enters the data, transmits it to customs, and confirms acceptance.
</div>
</div>


This enables BorderConnect to submit manifests on your behalf to CBSA.
<div class="bc-card" style="margin-top: 30px;">
 
<h3>Next Steps After Registration</h3>
=== For United States (ACE Manifest) ===
<div class="bc-cleanlist">
 
* [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]
* SCAC Code
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Submit your first ACI eManifest]]
 
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Submit your first ACE Manifest]]
This enables ACE manifest submissions to CBP.
* [[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Guide]]
 
</div>
Double-check all identifiers for accuracy. Incorrect codes will result in rejected filings.
</div>
 
== Step 4 — Add and Manage Users ==
 
BorderConnect allows you to create multiple user accounts.
 
From the '''User Management''' section:
 
# Add dispatchers, operations staff, and managers 
# Assign appropriate permissions 
# Remove access when no longer required 
 
Best practice is to limit administrative access to key personnel only.
 
== Step 5 — Review Manifest Preferences ==
 
Before your first live submission:
 
* Confirm default ports of entry 
* Review tractor and trailer number formats 
* Verify shipment reference preferences 
 
This reduces data entry errors and speeds up daily operations.
 
== Step 6 — Perform a First Test Submission ==


Before going fully live:
{{AppPromo}}


* Create a sample ACI or ACE manifest 
</div> [[Category:BorderConnect Software User Guide]] [[Category:Customs Compliance Guide]]
* Confirm acceptance status in BorderConnect 
* Verify timestamps meet one-hour requirements 
 
This ensures everything is configured correctly.
 
== Common Registration Issues ==
 
{| class="wikitable"
! Issue !! Result
|-
| Incorrect Carrier Code || ACI rejection
|-
| Incorrect SCAC || ACE rejection
|-
| Missing company details || Account delays
|-
| Users without permissions || Access problems
|}
 
== You Are Now Ready to Use BorderConnect ==
 
Once registration is complete and your identifiers are entered:
 
* You can submit ACI eManifests to CBSA 
* You can submit ACE Truck Manifests to CBP 
* You can track acceptance and compliance status 
 
== Next Steps ==
 
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Submit your first ACI eManifest]]
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Submit your first ACE Manifest]]
* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|Understand the full workflow]]
* [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Government onboarding requirements]]

Latest revision as of 15:16, 24 February 2026

🔖 This article is part of the BorderConnect Software User Guide and the Customs Compliance Guide

Registering with BorderConnect

A step-by-step guide to creating your account, selecting services, and completing the government activation process.

Type: Onboarding Time: 10 Minutes

Overview

Registering with BorderConnect allows highway carriers to transmit electronic manifests directly to Canadian and U.S. customs authorities. The registration wizard collects the necessary company details to ensure compliance and data accuracy.

Create your BOrderConnect Account registration page.

Prerequisites: Before registering, ensure you have your Canadian Carrier Code (for CBSA) or SCAC Code (for CBP) ready. See Onboarding for BorderConnect.

1 Choose Your Services

The first step ensures your account is configured with the correct workflows. Select the services you intend to use:

  • ACE eManifest: For U.S. bound shipments (CBP).
  • ACI eManifest: For Canada bound shipments (CBSA).
  • RNS (PARS) Tracking: Real-time release updates from brokers.
  • U.S. In-Bond Manager: For filing 7512 in-bonds (QP/QX).
  • eManifest API: For integrating with your own software.
  • 24-Hour Processing: Fax/Email service for manual processing.

2 Company Information

Field Why It’s Required
Company Name Identifies your legal business entity on manifests.
Carrier Code Links you to CBSA for ACI filing.
SCAC Code Links you to CBP for ACE filing.

3 Head Office Address

Field Purpose
Address Verification, billing, and correspondence.
Phone/Email System alerts and support contact.
Time Zone Ensures accurate deadline tracking (1-hour rule).

4 Primary Contact

This person becomes the main account administrator.

  • Name & Title
  • Email Address
  • Phone Number

5 Create Login

Secure your account access.

  • Username
  • Password (Strong, unique)
  • Two-Factor Auth (Optional but recommended)

Step 6: Service Activation & Timelines

After submitting your registration, you will receive an email to verify your account. Certain services require additional government approval before they go live.

🇨🇦 ACI eManifest & RNS Activation

If you selected ACI or RNS services, BorderConnect will send you the specific registration forms required by CBSA.

  • Action: Fill out the forms using your company info and return them to BorderConnect.
  • Process: BorderConnect registers your company with CBSA's systems on your behalf.

Timeline: ACI and RNS services typically take 2 to 10 business days to become fully active after forms are submitted.

🇺🇸 U.S. In-Bond Manager Activation

To use the In-Bond Manager or QP Filing, you must obtain a CBP Filer Code.

  • Action: Sign the Letter of Intent provided by BorderConnect and return it.
  • Process: BorderConnect submits the filer code request to CBP on your behalf.

Timeline: Filer code applications generally take 5 to 20 business days to be processed by CBP.

📠 24-Hour eManifest Processing (Fax/Email)

If you selected the processing service, you will be provided with standardized fax forms.

  • Forms: Designed to capture all required ACE/ACI data fields.
  • Process: You complete the form for each trip and fax/email it to BorderConnect.
  • Filing: Our staff enters the data, transmits it to customs, and confirms acceptance.

Next Steps After Registration

📱

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