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{{note|This article explains how to register your company with BorderConnect, why specific information is required, and how it connects to your ability to submit ACI and ACE eManifests.|info}}
{{#seo:
|title=How to Register for eManifest Software {{!}} BorderConnect Support Wiki
|title_mode=replace
|keywords=BorderConnect registration, sign up for BorderConnect, ACE manifest trial, ACI eManifest trial, eManifest software setup, CBSA activation, CBP filer code application, cross border software
|description=A step-by-step guide on how to register for BorderConnect eManifest software. Learn how to set up your account, choose services, and navigate customs activation timelines.
}}
{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]] and the [[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]|info}}
<div class="bc-wrap">


= How to Register With BorderConnect =
<div class="bc-article-hero">
<h1>Registering with BorderConnect</h1>
<p>A step-by-step guide to creating your account, selecting services, and completing the government activation process.</p>
<div class="bc-article-meta">
<span class="bc-article-pill"><i class="fas fa-user-plus"></i> Type: Onboarding</span>
<span class="bc-article-pill"><i class="far fa-clock"></i> Time: 10 Minutes</span>
</div>
</div>


Registering with BorderConnect lets highway carriers transmit electronic manifests to Canadian and U.S. customs authorities. Before registering, make sure you've completed the required government onboarding (e.g., valid Carrier Code for CBSA or SCAC for CBP). See [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Onboarding for BorderConnect]] for those prerequisites.
<div class="bc-card">


When you access the BorderConnect registration wizard, the form requests a combination of company details, contact information, and login credentials. Each item supports compliance, data accuracy, and connection to government systems. :contentReference[oaicite:1]{index=1}
<h2 style="margin-top: 0;">Overview</h2>
<p>Registering with BorderConnect allows highway carriers to transmit electronic manifests directly to Canadian and U.S. customs authorities. The registration wizard collects the necessary company details to ensure compliance and data accuracy.</p>


__TOC__
[[File:Create-borderconnect-account-page.png|800px|thumb|center|Create your BOrderConnect Account registration page.]]


== Step 1 — Choose Your Services ==
<div class="bc-warning" style="margin-top: 20px;">
<strong>Prerequisites:</strong> Before registering, ensure you have your <strong>Canadian Carrier Code</strong> (for CBSA) or <strong>SCAC Code</strong> (for CBP) ready. See [[BorderConnect_Onboarding_and_Readiness_Guide|Onboarding for BorderConnect]].
</div>


Before entering company details, the first part of the registration form asks **which services** you intend to use. These may include:
<div style="clear: both;"></div>
</div>


* ACE eManifest
<div class="bc-card" style="margin-top: 30px;">
* ACI eManifest
<h3><span class="bc-step-circle">1</span> Choose Your Services</h3>
* RNS (PARS) tracking 
<p>The first step ensures your account is configured with the correct workflows. Select the services you intend to use:</p>
* eManifest API integration 
<div class="bc-cleanlist">
* ACE/ACI bundled services 
* <strong>ACE eManifest:</strong> For U.S. bound shipments (CBP).
* U.S. In-Bond Manager
* <strong>ACI eManifest:</strong> For Canada bound shipments (CBSA).
* QP In-Bond filing
* <strong>RNS (PARS) Tracking:</strong> Real-time release updates from brokers.
* <strong>U.S. In-Bond Manager:</strong> For filing 7512 in-bonds (QP/QX).
* <strong>eManifest API:</strong> For integrating with your own software.
* <strong>24-Hour Processing:</strong> Fax/Email service for manual processing.
</div>
</div>


Choosing services up front allows BorderConnect to configure your account with the appropriate defaults and workflows. For example, selecting ACI eManifest enables Canada-related fields and later CBSA registration forms. :contentReference[oaicite:2]{index=2}
<div class="bc-2col">
<div class="bc-card">
<h3><span class="bc-step-circle">2</span> Company Information</h3>
<table class="wikitable" style="width:100%; margin-bottom:0;">
<tr>
<th style="width: 40%;">Field</th>
<th>Why It’s Required</th>
</tr>
<tr>
<td><strong>Company Name</strong></td>
<td>Identifies your legal business entity on manifests.</td>
</tr>
<tr>
<td><strong>Carrier Code</strong></td>
<td>Links you to CBSA for ACI filing.</td>
</tr>
<tr>
<td><strong>SCAC Code</strong></td>
<td>Links you to CBP for ACE filing.</td>
</tr>
</table>
</div>


== Step 2 — Company Information ==
<div class="bc-card">
<h3><span class="bc-step-circle">3</span> Head Office Address</h3>
<table class="wikitable" style="width:100%; margin-bottom:0;">
<tr>
<th style="width: 40%;">Field</th>
<th>Purpose</th>
</tr>
<tr>
<td><strong>Address</strong></td>
<td>Verification, billing, and correspondence.</td>
</tr>
<tr>
<td><strong>Phone/Email</strong></td>
<td>System alerts and support contact.</td>
</tr>
<tr>
<td><strong>Time Zone</strong></td>
<td>Ensures accurate deadline tracking (1-hour rule).</td>
</tr>
</table>
</div>
</div>


The registration page collects the following core company data first:
<div class="bc-card" style="margin-top: 30px;">
<div style="display: flex; flex-wrap: wrap; gap: 40px;">


{| class="wikitable"
<div style="flex: 1; min-width: 300px;">
! Field !! Why It’s Required
<h3><span class="bc-step-circle">4</span> Primary Contact</h3>
|-
<p>This person becomes the main account administrator.</p>
| '''Company Name''' || Used as your legal identifier and appears on manifests sent to CBSA and CBP; aligns with government carrier registrations. :contentReference[oaicite:3]{index=3}
<div class="bc-cleanlist">
|-
* <strong>Name & Title</strong>
| '''Canadian Carrier Code''' || Required to submit ACI eManifests to CBSA; this is the four-character identifier issued by CBSA. :contentReference[oaicite:4]{index=4}
* <strong>Email Address</strong>
|-
* <strong>Phone Number</strong>
| '''SCAC Code''' || Required to submit ACE Manifests to CBP; this Standard Carrier Alpha Code identifies your company to U.S. Customs. :contentReference[oaicite:5]{index=5}
</div>
|-
</div>
| '''Warehouse Sublocation Code''' || Optional internal reference if your company operates warehouses; used for specialized workflows (not required for manifest transmission). :contentReference[oaicite:6]{index=6}
|-
| '''Promotion Code (Optional)''' || Allows entry of special program or trial codes; it does not affect compliance or manifest functionality. :contentReference[oaicite:7]{index=7}
|}


=== Why These Matter ===
<div style="flex: 1; min-width: 300px;">
<h3><span class="bc-step-circle">5</span> Create Login</h3>
<p>Secure your account access.</p>
<div class="bc-cleanlist">
* <strong>Username</strong>
* <strong>Password</strong> (Strong, unique)
* <strong>Two-Factor Auth</strong> (Optional but recommended)
</div>
</div>


* The **Carrier Code** and **SCAC** link your BorderConnect account to government systems so manifests can be validated and accepted. 
</div>
* Accurate company identity prevents rejected filings and delays.
</div>


== Step 3 — Head Office & Billing Address ==
<h2 style="margin-top: 40px; border-bottom: 2px solid #eee; padding-bottom: 10px;">Step 6: Service Activation & Timelines</h2>
<p>After submitting your registration, you will receive an email to verify your account. Certain services require additional government approval before they go live.</p>


The next part of registration collects your business address and contact details:
<div class="bc-card">
<h3>🇨🇦 ACI eManifest & RNS Activation</h3>
<p>If you selected ACI or RNS services, BorderConnect will send you the specific registration forms required by CBSA.</p>


{| class="wikitable"
<div class="bc-cleanlist">
! Field !! Purpose
* <strong>Action:</strong> Fill out the forms using your company info and return them to BorderConnect.
|-
* <strong>Process:</strong> BorderConnect registers your company with CBSA's systems on your behalf.
| '''Head Office Address''' || Used for official correspondence and location verification; may be used for billing and compliance notices. :contentReference[oaicite:8]{index=8}
</div>
|-
| '''Phone and Fax''' || Required for support and emergency contact; fax may be needed when transmitting lead sheets or required signed documents. :contentReference[oaicite:9]{index=9}
|-
| '''Time Zone''' || Used to timestamp transmissions and display deadlines relative to local time. :contentReference[oaicite:10]{index=10}
|-
| '''Billing Email''' || Where invoices and account notices are sent. :contentReference[oaicite:11]{index=11}
|-
| '''Use Head Office for Billing''' || If billing differs from physical address, this field ensures invoices are sent to the correct location. :contentReference[oaicite:12]{index=12}
|}


=== Why Address & Contact Info Matters ===
<div class="bc-did-you-know" style="margin-top: 15px;">
<strong>Timeline:</strong> ACI and RNS services typically take <strong>2 to 10 business days</strong> to become fully active after forms are submitted.
</div>
</div>


* Customs systems use local time zones to enforce manifest timing rules (e.g., CBSA 1-hour rule). 
<div class="bc-card" style="margin-top: 30px;">
* Billing and operations must align with your legal entity to avoid account issues.
<h3>🇺🇸 U.S. In-Bond Manager Activation</h3>
<p>To use the In-Bond Manager or QP Filing, you must obtain a <strong>CBP Filer Code</strong>.</p>


== Step 4 — Primary Contact Information ==
<div class="bc-cleanlist">
* <strong>Action:</strong> Sign the <strong>Letter of Intent</strong> provided by BorderConnect and return it.
* <strong>Process:</strong> BorderConnect submits the filer code request to CBP on your behalf.
</div>


The form then asks for the person who will be your main contact in the system:
<div class="bc-did-you-know" style="margin-top: 15px;">
<strong>Timeline:</strong> Filer code applications generally take <strong>5 to 20 business days</strong> to be processed by CBP.
</div>
</div>


{| class="wikitable"
<div class="bc-card" style="margin-top: 30px;">
! Field !! Why It’s Required
<h3>📠 24-Hour eManifest Processing (Fax/Email)</h3>
|-
<p>If you selected the processing service, you will be provided with standardized fax forms.</p>
| '''First / Last Name''' || Identifies the primary account administrator. :contentReference[oaicite:13]{index=13}
<div class="bc-cleanlist">
|-
* <strong>Forms:</strong> Designed to capture all required ACE/ACI data fields.
| '''Title''' || Useful for correspondence and identifying roles (owner, manager, dispatcher). :contentReference[oaicite:14]{index=14}
* <strong>Process:</strong> You complete the form for each trip and fax/email it to BorderConnect.
|-
* <strong>Filing:</strong> Our staff enters the data, transmits it to customs, and confirms acceptance.
| '''Email Address''' || Used for login verification, notifications, and system alerts. :contentReference[oaicite:15]{index=15}
</div>
|-
</div>
| '''Phone Number''' || Required for support follow-up or urgent compliance questions. :contentReference[oaicite:16]{index=16}
|}


=== Why Contact Info Matters ===
<div class="bc-card" style="margin-top: 30px;">
 
<h3>Next Steps After Registration</h3>
* The primary contact receives system notifications, compliance emails, and account recovery messages. 
<div class="bc-cleanlist">
* Accurate contact details reduce support delays.
* [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]
 
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Submit your first ACI eManifest]]
== Step 5 — Create Your User Account ==
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Submit your first ACE Manifest]]
 
* [[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Guide]]
Next, the wizard asks you to create your first user account:
</div>
 
</div>
{| class="wikitable"
! Field !! Purpose
|-
| '''Username''' || Your login ID for BorderConnect. :contentReference[oaicite:17]{index=17}
|-
| '''Password''' || Secure access to your account. :contentReference[oaicite:18]{index=18}
|-
| '''Re-Type Password''' || Ensures accuracy when setting your password. :contentReference[oaicite:19]{index=19}
|-
| '''Two-factor Authentication (optional)''' || Optional enhanced security for login. :contentReference[oaicite:20]{index=20}
|}
 
=== Why Login Credentials Matter ===
 
* Strong access control protects your manifest data and compliance history. 
* Two-factor authentication helps secure critical transport data.
 
== Step 6 — Finalize Registration ==
 
After submitting the form:
 
✔ You will receive an email to verify your address (standard account verification). :contentReference[oaicite:21]{index=21} 
✔ Once email is verified, BorderConnect may contact you about next steps, especially for ACI eManifest service, which requires submitting a signed registration section. :contentReference[oaicite:22]{index=22} 
✔ For ACE manifests, if your SCAC is already valid, you can begin immediately after verification. :contentReference[oaicite:23]{index=23}
 
=== What Happens Next ===
 
{| class="wikitable"
! Scenario !! Next Step
|-
| ACI eManifest selected || BorderConnect sends registration paperwork to CBSA on your behalf; activation may take up to ~2–10 business days. :contentReference[oaicite:24]{index=24}
|-
| ACE Manifest selected || If SCAC is valid, account is typically ready to file immediately after verification. :contentReference[oaicite:25]{index=25}
|}
 
== Frequently Asked Registration Questions ==
 
=== Why do you ask for both Carrier Code and SCAC? ===
 
BorderConnect supports filing to both Canadian and U.S. customs. CBSA requires a valid Carrier Code; CBP requires a SCAC. The system uses these codes in trip manifests. :contentReference[oaicite:26]{index=26}
 
=== Why do I need accurate contact info? ===


Compliance systems will send alerts, rejected manifest notices, and support messages to your registered email and phone. These are essential for timely corrections. :contentReference[oaicite:27]{index=27}
{{AppPromo}}


=== Is a credit card required? ===
</div> [[Category:BorderConnect Software User Guide]] [[Category:Customs Compliance Guide]]
 
No — BorderConnect registration and 30-day trial do not require payment up front. :contentReference[oaicite:28]{index=28}
 
== Next Steps After You Register ==
 
* [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Confirm government readiness]]
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Submit your first ACI eManifest]] 
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Submit your first ACE Manifest]]

Latest revision as of 15:16, 24 February 2026

🔖 This article is part of the BorderConnect Software User Guide and the Customs Compliance Guide

Registering with BorderConnect

A step-by-step guide to creating your account, selecting services, and completing the government activation process.

Type: Onboarding Time: 10 Minutes

Overview

Registering with BorderConnect allows highway carriers to transmit electronic manifests directly to Canadian and U.S. customs authorities. The registration wizard collects the necessary company details to ensure compliance and data accuracy.

Create your BOrderConnect Account registration page.

Prerequisites: Before registering, ensure you have your Canadian Carrier Code (for CBSA) or SCAC Code (for CBP) ready. See Onboarding for BorderConnect.

1 Choose Your Services

The first step ensures your account is configured with the correct workflows. Select the services you intend to use:

  • ACE eManifest: For U.S. bound shipments (CBP).
  • ACI eManifest: For Canada bound shipments (CBSA).
  • RNS (PARS) Tracking: Real-time release updates from brokers.
  • U.S. In-Bond Manager: For filing 7512 in-bonds (QP/QX).
  • eManifest API: For integrating with your own software.
  • 24-Hour Processing: Fax/Email service for manual processing.

2 Company Information

Field Why It’s Required
Company Name Identifies your legal business entity on manifests.
Carrier Code Links you to CBSA for ACI filing.
SCAC Code Links you to CBP for ACE filing.

3 Head Office Address

Field Purpose
Address Verification, billing, and correspondence.
Phone/Email System alerts and support contact.
Time Zone Ensures accurate deadline tracking (1-hour rule).

4 Primary Contact

This person becomes the main account administrator.

  • Name & Title
  • Email Address
  • Phone Number

5 Create Login

Secure your account access.

  • Username
  • Password (Strong, unique)
  • Two-Factor Auth (Optional but recommended)

Step 6: Service Activation & Timelines

After submitting your registration, you will receive an email to verify your account. Certain services require additional government approval before they go live.

🇨🇦 ACI eManifest & RNS Activation

If you selected ACI or RNS services, BorderConnect will send you the specific registration forms required by CBSA.

  • Action: Fill out the forms using your company info and return them to BorderConnect.
  • Process: BorderConnect registers your company with CBSA's systems on your behalf.

Timeline: ACI and RNS services typically take 2 to 10 business days to become fully active after forms are submitted.

🇺🇸 U.S. In-Bond Manager Activation

To use the In-Bond Manager or QP Filing, you must obtain a CBP Filer Code.

  • Action: Sign the Letter of Intent provided by BorderConnect and return it.
  • Process: BorderConnect submits the filer code request to CBP on your behalf.

Timeline: Filer code applications generally take 5 to 20 business days to be processed by CBP.

📠 24-Hour eManifest Processing (Fax/Email)

If you selected the processing service, you will be provided with standardized fax forms.

  • Forms: Designed to capture all required ACE/ACI data fields.
  • Process: You complete the form for each trip and fax/email it to BorderConnect.
  • Filing: Our staff enters the data, transmits it to customs, and confirms acceptance.

Next Steps After Registration

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