E-Manifest Tracking Feature (ACE and ACI eManifest): Difference between revisions
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This feature is especially helpful when working with customs changes that require waiting for responses between steps. | This feature is especially helpful when working with customs changes that require waiting for responses between steps. | ||
== When Should You Use eManifest Tracking? == | == When Should You Use eManifest Tracking? == | ||
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| Avoids manually checking each file | | Avoids manually checking each file | ||
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== How to Track a Manifest == | == How to Track a Manifest == | ||
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Once saved, the manifest becomes actively tracked. | Once saved, the manifest becomes actively tracked. | ||
[[File:Tracking2.png|800px|center|Tracking shortcut links appear beneath the main menu]] | [[File:Tracking2.png|800px|center|Tracking shortcut links appear beneath the main menu]] | ||
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🚨 '''Three red exclamation marks''' appear beside the manifest number when a new response arrives. | 🚨 '''Three red exclamation marks''' appear beside the manifest number when a new response arrives. | ||
== Viewing Who Is Tracking a Manifest == | == Viewing Who Is Tracking a Manifest == | ||
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[[File:Tracking3.png|800px|center|List of users tracking the manifest]] | [[File:Tracking3.png|800px|center|List of users tracking the manifest]] | ||
== Stopping (Untracking) a Manifest == | == Stopping (Untracking) a Manifest == | ||
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[[File:Tracking4.jpg|800px|center|Untracking directly from the Track menu]] | [[File:Tracking4.jpg|800px|center|Untracking directly from the Track menu]] | ||
=== Option 2 — From the People Tracking Section === | === Option 2 — From the People Tracking Section === | ||
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{{tip|You can only untrack yourself. Other users must remove their own tracking individually.}} | {{tip|You can only untrack yourself. Other users must remove their own tracking individually.}} | ||
=== Option 3 — From the Shortcut Link === | === Option 3 — From the Shortcut Link === | ||
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This removes tracking without opening the manifest. | This removes tracking without opening the manifest. | ||
== What Happens After Untracking == | == What Happens After Untracking == | ||
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The manifest will continue processing normally — you just won’t receive tracking updates. | The manifest will continue processing normally — you just won’t receive tracking updates. | ||
== Quick Feature Summary == | == Quick Feature Summary == | ||
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| Allows teams to monitor the same manifest | | Allows teams to monitor the same manifest | ||
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[[Category:BorderConnect Software User Guide]] | [[Category:BorderConnect Software User Guide]] | ||
Revision as of 11:32, 28 January 2026
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🔖 This article is part of the BorderConnect Software User Guide |
The eManifest Tracking Feature in BorderConnect allows users to receive real-time updates whenever customs responses are received for a manifest.
Instead of manually refreshing or repeatedly checking a manifest’s status, tracking automatically notifies you by:
- 📧 Email alerts
- 🚨 On-screen response indicators
- 🔗 Quick-access shortcut links
This feature is especially helpful when working with customs changes that require waiting for responses between steps.
When Should You Use eManifest Tracking?
Tracking is most useful when:
| Scenario | Why Tracking Helps |
|---|---|
| Cancelling and resubmitting an ACI eManifest | You must wait for the cancel response before resending |
| Editing trip numbers or key shipment details | Prevents delays while waiting for CBSA/CBP replies |
| Monitoring time-sensitive shipments | Ensures immediate awareness of customs decisions |
| Managing multiple manifests at once | Avoids manually checking each file |
How to Track a Manifest
You can track manifests from both:
Step-by-Step
- Open the manifest you want to monitor
- Hover over the Track button at the top of the page
- Choose one of the following:
- Track eManifest
- Track eManifest With Note
The note option allows you to record why you’re tracking the manifest (helpful when tracking several at once).
Once saved, the manifest becomes actively tracked.
What Happens After Tracking
Once enabled:
- A shortcut link appears under the main menu for quick access
- You receive email alerts for each customs response
- New responses are visually flagged
🚨 Three red exclamation marks appear beside the manifest number when a new response arrives.
Viewing Who Is Tracking a Manifest
At the bottom of the manifest details page, BorderConnect displays a list of users currently tracking the manifest.
This is visible on both:
Stopping (Untracking) a Manifest
When tracking is no longer needed, you can easily stop it using any of the following methods.
Option 1 — From the Track Button
- Open the manifest details page
- Hover over Track
- Select Untrack Manifest
Option 2 — From the People Tracking Section
Under the People Tracking list at the bottom of the manifest:
- Click Untrack next to your name
|
💡 You can only untrack yourself. Other users must remove their own tracking individually. |
Option 3 — From the Shortcut Link
- Click the [x] beside the manifest shortcut link under the main menu
This removes tracking without opening the manifest.
What Happens After Untracking
Once removed:
- The shortcut link disappears
- Email notifications stop
- Visual response alerts are removed
The manifest will continue processing normally — you just won’t receive tracking updates.
Quick Feature Summary
| Feature | What It Does |
|---|---|
| Email alerts | Notifies you when customs sends a response |
| On-screen indicators | Highlights new responses instantly |
| Shortcut links | Jump back to tracked manifests quickly |
| Notes | Helps organize multiple tracked files |
| Multi-user tracking | Allows teams to monitor the same manifest |