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{{note|This article is part of the [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]] and the [[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]|info}}
{{note|This article explains how to register your company with BorderConnect, why specific information is required, and how it connects to your ability to submit ACI and ACE eManifests.|info}}


= How to Register With BorderConnect =
= How to Register With BorderConnect =


This guide walks new customers through creating a BorderConnect account and configuring the basic company settings required before submitting ACI eManifests (Canada) and/or ACE Truck Manifests (United States).
Registering with BorderConnect lets highway carriers transmit electronic manifests to Canadian and U.S. customs authorities. Before registering, make sure you've completed the required government onboarding (e.g., valid Carrier Code for CBSA or SCAC for CBP). See [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Onboarding for BorderConnect]] for those prerequisites.


Before registering, ensure you have completed the government onboarding steps outlined in:
When you access the BorderConnect registration wizard, the form requests a combination of company details, contact information, and login credentials. Each item supports compliance, data accuracy, and connection to government systems. :contentReference[oaicite:1]{index=1}
* [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Onboarding for BorderConnect]]


__TOC__
__TOC__


== What You Will Need Before Registering ==
== Step 1 — Choose Your Services ==


Have the following information ready:
Before entering company details, the first part of the registration form asks **which services** you intend to use. These may include:
 
* ACE eManifest 
* ACI eManifest 
* RNS (PARS) tracking 
* eManifest API integration 
* ACE/ACI bundled services 
* U.S. In-Bond Manager 
* QP In-Bond filing
 
Choosing services up front allows BorderConnect to configure your account with the appropriate defaults and workflows. For example, selecting ACI eManifest enables Canada-related fields and later CBSA registration forms. :contentReference[oaicite:2]{index=2}
 
== Step 2 — Company Information ==
 
The registration page collects the following core company data first:


{| class="wikitable"
{| class="wikitable"
! Requirement !! Used For
! Field !! Why It’s Required
|-
|-
| Company legal name and address || Account creation and billing
| '''Company Name''' || Used as your legal identifier and appears on manifests sent to CBSA and CBP; aligns with government carrier registrations. :contentReference[oaicite:3]{index=3}
|-
|-
| Primary contact details || Account administration
| '''Canadian Carrier Code''' || Required to submit ACI eManifests to CBSA; this is the four-character identifier issued by CBSA. :contentReference[oaicite:4]{index=4}
|-
|-
| CBSA Carrier Code || ACI eManifest (Canada)
| '''SCAC Code''' || Required to submit ACE Manifests to CBP; this Standard Carrier Alpha Code identifies your company to U.S. Customs. :contentReference[oaicite:5]{index=5}
|-
|-
| SCAC Code (if applicable) || ACE Manifest (U.S.)
| '''Warehouse Sublocation Code''' || Optional internal reference if your company operates warehouses; used for specialized workflows (not required for manifest transmission). :contentReference[oaicite:6]{index=6}
|-
| '''Promotion Code (Optional)''' || Allows entry of special program or trial codes; it does not affect compliance or manifest functionality. :contentReference[oaicite:7]{index=7}
|}
|}


== Step 1 — Create Your BorderConnect Account ==
=== Why These Matter ===


Visit the BorderConnect registration page and complete the sign-up form.
* The **Carrier Code** and **SCAC** link your BorderConnect account to government systems so manifests can be validated and accepted. 
* Accurate company identity prevents rejected filings and delays.


You will be asked to provide:
== Step 3 — Head Office & Billing Address ==


* Company name 
The next part of registration collects your business address and contact details:
* Business address
* Primary contact name and email 
* Phone number 


Once submitted:
{| class="wikitable"
! Field !! Purpose
|-
| '''Head Office Address''' || Used for official correspondence and location verification; may be used for billing and compliance notices. :contentReference[oaicite:8]{index=8}
|-
| '''Phone and Fax''' || Required for support and emergency contact; fax may be needed when transmitting lead sheets or required signed documents. :contentReference[oaicite:9]{index=9}
|-
| '''Time Zone''' || Used to timestamp transmissions and display deadlines relative to local time. :contentReference[oaicite:10]{index=10}
|-
| '''Billing Email''' || Where invoices and account notices are sent. :contentReference[oaicite:11]{index=11}
|-
| '''Use Head Office for Billing''' || If billing differs from physical address, this field ensures invoices are sent to the correct location. :contentReference[oaicite:12]{index=12}
|}


* You will receive login credentials 
=== Why Address & Contact Info Matters ===
* Your account will be created in BorderConnect 


== Step 2 — Log In and Access Company Settings ==
* Customs systems use local time zones to enforce manifest timing rules (e.g., CBSA 1-hour rule). 
* Billing and operations must align with your legal entity to avoid account issues.


After logging in:
== Step 4 — Primary Contact Information ==


# Navigate to '''Account Settings''' or '''Company Profile'''
The form then asks for the person who will be your main contact in the system:
# Review your company information
# Update contact details if required


Keeping this information current ensures accurate reporting and communication.
{| class="wikitable"
! Field !! Why It’s Required
|-
| '''First / Last Name''' || Identifies the primary account administrator. :contentReference[oaicite:13]{index=13}
|-
| '''Title''' || Useful for correspondence and identifying roles (owner, manager, dispatcher). :contentReference[oaicite:14]{index=14}
|-
| '''Email Address''' || Used for login verification, notifications, and system alerts. :contentReference[oaicite:15]{index=15}
|-
| '''Phone Number''' || Required for support follow-up or urgent compliance questions. :contentReference[oaicite:16]{index=16}
|}


== Step 3 — Enter Your Carrier Identifiers ==
=== Why Contact Info Matters ===


Inside your company settings, add:
* The primary contact receives system notifications, compliance emails, and account recovery messages. 
* Accurate contact details reduce support delays.


=== For Canada (ACI eManifest) ===
== Step 5 — Create Your User Account ==


* CBSA Carrier Code (4 characters)
Next, the wizard asks you to create your first user account:


This enables BorderConnect to submit manifests on your behalf to CBSA.
{| class="wikitable"
! Field !! Purpose
|-
| '''Username''' || Your login ID for BorderConnect. :contentReference[oaicite:17]{index=17}
|-
| '''Password''' || Secure access to your account. :contentReference[oaicite:18]{index=18}
|-
| '''Re-Type Password''' || Ensures accuracy when setting your password. :contentReference[oaicite:19]{index=19}
|-
| '''Two-factor Authentication (optional)''' || Optional enhanced security for login. :contentReference[oaicite:20]{index=20}
|}


=== For United States (ACE Manifest) ===
=== Why Login Credentials Matter ===


* SCAC Code
* Strong access control protects your manifest data and compliance history. 
* Two-factor authentication helps secure critical transport data.


This enables ACE manifest submissions to CBP.
== Step 6 — Finalize Registration ==


Double-check all identifiers for accuracy. Incorrect codes will result in rejected filings.
After submitting the form:


== Step 4 — Add and Manage Users ==
✔ You will receive an email to verify your address (standard account verification). :contentReference[oaicite:21]{index=21} 
✔ Once email is verified, BorderConnect may contact you about next steps, especially for ACI eManifest service, which requires submitting a signed registration section. :contentReference[oaicite:22]{index=22} 
✔ For ACE manifests, if your SCAC is already valid, you can begin immediately after verification. :contentReference[oaicite:23]{index=23}


BorderConnect allows you to create multiple user accounts.
=== What Happens Next ===


From the '''User Management''' section:
{| class="wikitable"
! Scenario !! Next Step
|-
| ACI eManifest selected || BorderConnect sends registration paperwork to CBSA on your behalf; activation may take up to ~2–10 business days. :contentReference[oaicite:24]{index=24}
|-
| ACE Manifest selected || If SCAC is valid, account is typically ready to file immediately after verification. :contentReference[oaicite:25]{index=25}
|}


# Add dispatchers, operations staff, and managers 
== Frequently Asked Registration Questions ==
# Assign appropriate permissions 
# Remove access when no longer required 


Best practice is to limit administrative access to key personnel only.
=== Why do you ask for both Carrier Code and SCAC? ===


== Step 5 — Review Manifest Preferences ==
BorderConnect supports filing to both Canadian and U.S. customs. CBSA requires a valid Carrier Code; CBP requires a SCAC. The system uses these codes in trip manifests. :contentReference[oaicite:26]{index=26}


Before your first live submission:
=== Why do I need accurate contact info? ===
 
* Confirm default ports of entry 
* Review tractor and trailer number formats 
* Verify shipment reference preferences 
 
This reduces data entry errors and speeds up daily operations.
 
== Step 6 — Perform a First Test Submission ==
 
Before going fully live:
 
* Create a sample ACI or ACE manifest 
* Confirm acceptance status in BorderConnect 
* Verify timestamps meet one-hour requirements 
 
This ensures everything is configured correctly.
 
== Common Registration Issues ==
 
{| class="wikitable"
! Issue !! Result
|-
| Incorrect Carrier Code || ACI rejection
|-
| Incorrect SCAC || ACE rejection
|-
| Missing company details || Account delays
|-
| Users without permissions || Access problems
|}


== You Are Now Ready to Use BorderConnect ==
Compliance systems will send alerts, rejected manifest notices, and support messages to your registered email and phone. These are essential for timely corrections. :contentReference[oaicite:27]{index=27}


Once registration is complete and your identifiers are entered:
=== Is a credit card required? ===


* You can submit ACI eManifests to CBSA 
No — BorderConnect registration and 30-day trial do not require payment up front. :contentReference[oaicite:28]{index=28}
* You can submit ACE Truck Manifests to CBP 
* You can track acceptance and compliance status 


== Next Steps ==
== Next Steps After You Register ==


* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Submit your first ACI eManifest]]
* [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Confirm government readiness]] 
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Submit your first ACI eManifest]]
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Submit your first ACE Manifest]]
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Submit your first ACE Manifest]]
* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|Understand the full workflow]]
* [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Government onboarding requirements]]
Retrieved from "https://wiki.borderconnect.com/index.php?title=How_To_Register_With_BorderConnect"