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| Registering with BorderConnect lets highway carriers transmit electronic manifests to Canadian and U.S. customs authorities. Before registering, make sure you've completed the required government onboarding (e.g., valid Carrier Code for CBSA or SCAC for CBP). See [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Onboarding for BorderConnect]] for those prerequisites. | | Registering with BorderConnect lets highway carriers transmit electronic manifests to Canadian and U.S. customs authorities. Before registering, make sure you've completed the required government onboarding (e.g., valid Carrier Code for CBSA or SCAC for CBP). See [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Onboarding for BorderConnect]] for those prerequisites. |
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| When you access the BorderConnect registration wizard, the form requests a combination of company details, contact information, and login credentials. Each item supports compliance, data accuracy, and connection to government systems. :contentReference[oaicite:1]{index=1} | | When you access the BorderConnect registration wizard, the form requests a combination of company details, contact information, and login credentials. Each item supports compliance, data accuracy, and connection to government systems.<ref>BorderConnect Registration Wizard. https://www.borderconnect.com/registration/registration.wizard.up</ref> |
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| __TOC__ | | __TOC__ |
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| == Step 1 — Choose Your Services == | | == Step 1 — Choose Your Services == |
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| Before entering company details, the first part of the registration form asks **which services** you intend to use. These may include:
| | The first part of the registration form asks which services you intend to use, including: |
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| * ACE eManifest | | * ACE eManifest |
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| * RNS (PARS) tracking | | * RNS (PARS) tracking |
| * eManifest API integration | | * eManifest API integration |
| * ACE/ACI bundled services
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| * U.S. In-Bond Manager | | * U.S. In-Bond Manager |
| * QP In-Bond filing
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| Choosing services up front allows BorderConnect to configure your account with the appropriate defaults and workflows. For example, selecting ACI eManifest enables Canada-related fields and later CBSA registration forms. :contentReference[oaicite:2]{index=2} | | Choosing services configures your account with the correct workflows and system access.<ref>BorderConnect Registration Wizard. https://www.borderconnect.com/registration/registration.wizard.up</ref> |
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| == Step 2 — Company Information == | | == Step 2 — Company Information == |
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| The registration page collects the following core company data first:
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| {| class="wikitable" | | {| class="wikitable" |
| ! Field !! Why It’s Required | | ! Field !! Why It’s Required |
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| | '''Company Name''' || Used as your legal identifier and appears on manifests sent to CBSA and CBP; aligns with government carrier registrations. :contentReference[oaicite:3]{index=3} | | | Company Name || Appears on manifests sent to CBSA and CBP and aligns with government carrier registrations.<ref>BorderConnect Registration Wizard. https://www.borderconnect.com/registration/registration.wizard.up</ref> |
| |- | | |- |
| | '''Canadian Carrier Code''' || Required to submit ACI eManifests to CBSA; this is the four-character identifier issued by CBSA. :contentReference[oaicite:4]{index=4} | | | Canadian Carrier Code || Identifies your company to CBSA for ACI eManifest filing.<ref>BorderConnect Registration Wizard. https://www.borderconnect.com/registration/registration.wizard.up</ref> |
| |- | | |- |
| | '''SCAC Code''' || Required to submit ACE Manifests to CBP; this Standard Carrier Alpha Code identifies your company to U.S. Customs. :contentReference[oaicite:5]{index=5} | | | SCAC Code || Identifies your company to CBP for ACE manifest submissions.<ref>BorderConnect Registration Wizard. https://www.borderconnect.com/registration/registration.wizard.up</ref> |
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| | '''Warehouse Sublocation Code''' || Optional internal reference if your company operates warehouses; used for specialized workflows (not required for manifest transmission). :contentReference[oaicite:6]{index=6}
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| | '''Promotion Code (Optional)''' || Allows entry of special program or trial codes; it does not affect compliance or manifest functionality. :contentReference[oaicite:7]{index=7}
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| |} | | |} |
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| === Why These Matter ===
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| * The **Carrier Code** and **SCAC** link your BorderConnect account to government systems so manifests can be validated and accepted.
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| * Accurate company identity prevents rejected filings and delays.
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| == Step 3 — Head Office & Billing Address == | | == Step 3 — Head Office & Billing Address == |
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| The next part of registration collects your business address and contact details:
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| {| class="wikitable" | | {| class="wikitable" |
| ! Field !! Purpose | | ! Field !! Purpose |
| |- | | |- |
| | '''Head Office Address''' || Used for official correspondence and location verification; may be used for billing and compliance notices. :contentReference[oaicite:8]{index=8} | | | Business Address || Used for verification, correspondence, and billing.<ref>BorderConnect Registration Wizard. https://www.borderconnect.com/registration/registration.wizard.up</ref> |
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| | '''Phone and Fax''' || Required for support and emergency contact; fax may be needed when transmitting lead sheets or required signed documents. :contentReference[oaicite:9]{index=9}
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| | '''Time Zone''' || Used to timestamp transmissions and display deadlines relative to local time. :contentReference[oaicite:10]{index=10}
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| | '''Billing Email''' || Where invoices and account notices are sent. :contentReference[oaicite:11]{index=11} | | | Phone & Email || Used for system notifications and support communication.<ref>BorderConnect Registration Wizard. https://www.borderconnect.com/registration/registration.wizard.up</ref> |
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| | '''Use Head Office for Billing''' || If billing differs from physical address, this field ensures invoices are sent to the correct location. :contentReference[oaicite:12]{index=12} | | | Time Zone || Ensures accurate manifest timestamps and deadline tracking.<ref>BorderConnect Registration Wizard. https://www.borderconnect.com/registration/registration.wizard.up</ref> |
| |} | | |} |
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| === Why Address & Contact Info Matters === | | == Step 4 — Primary Contact == |
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| * Customs systems use local time zones to enforce manifest timing rules (e.g., CBSA 1-hour rule).
| | The primary contact becomes the account administrator and main recipient of system notifications. |
| * Billing and operations must align with your legal entity to avoid account issues.
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| == Step 4 — Primary Contact Information ==
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| The form then asks for the person who will be your main contact in the system: | |
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| {| class="wikitable"
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| ! Field !! Why It’s Required
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| | '''First / Last Name''' || Identifies the primary account administrator. :contentReference[oaicite:13]{index=13}
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| | '''Title''' || Useful for correspondence and identifying roles (owner, manager, dispatcher). :contentReference[oaicite:14]{index=14}
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| | '''Email Address''' || Used for login verification, notifications, and system alerts. :contentReference[oaicite:15]{index=15}
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| | '''Phone Number''' || Required for support follow-up or urgent compliance questions. :contentReference[oaicite:16]{index=16}
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| |}
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| === Why Contact Info Matters ===
| | Fields collected include: |
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| * The primary contact receives system notifications, compliance emails, and account recovery messages. | | * Name |
| * Accurate contact details reduce support delays. | | * Title |
| | * Email address |
| | * Phone number |
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| == Step 5 — Create Your User Account ==
| | These ensure timely communication regarding compliance and account activity.<ref>BorderConnect Registration Wizard. https://www.borderconnect.com/registration/registration.wizard.up</ref> |
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| Next, the wizard asks you to create your first user account:
| | == Step 5 — Create Your Login == |
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| {| class="wikitable"
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| ! Field !! Purpose
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| | '''Username''' || Your login ID for BorderConnect. :contentReference[oaicite:17]{index=17}
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| | '''Password''' || Secure access to your account. :contentReference[oaicite:18]{index=18}
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| | '''Re-Type Password''' || Ensures accuracy when setting your password. :contentReference[oaicite:19]{index=19}
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| | '''Two-factor Authentication (optional)''' || Optional enhanced security for login. :contentReference[oaicite:20]{index=20}
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| |}
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| === Why Login Credentials Matter ===
| | * Username |
| | * Password |
| | * Optional two-factor authentication |
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| * Strong access control protects your manifest data and compliance history.
| | This protects sensitive manifest and compliance data.<ref>BorderConnect Registration Wizard. https://www.borderconnect.com/registration/registration.wizard.up</ref> |
| * Two-factor authentication helps secure critical transport data.
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| == Step 6 — Finalize Registration == | | == Step 6 — Finalize Registration == |
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| After submitting the form: | | After submitting: |
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| ✔ You will receive an email to verify your address (standard account verification). :contentReference[oaicite:21]{index=21}
| | * Email verification is sent to activate your account<ref>BorderConnect Registration Success Page. https://www.borderconnect.com/registration/registration.success.up</ref> |
| ✔ Once email is verified, BorderConnect may contact you about next steps, especially for ACI eManifest service, which requires submitting a signed registration section. :contentReference[oaicite:22]{index=22}
| | * ACI service activation may require additional CBSA registration processing<ref>BorderConnect Wiki. "What Is an ACI eManifest and How Do I Register?" https://wiki.borderconnect.com/index.php/What_Is_An_ACI_Emanifest_And_How_Do_I_Register_For_It_To_Send_ACI_Emanifests_To_CBSA</ref> |
| ✔ For ACE manifests, if your SCAC is already valid, you can begin immediately after verification. :contentReference[oaicite:23]{index=23}
| | * ACE manifests can typically be submitted immediately once SCAC is verified<ref>BorderConnect Wiki. "eManifest Processing Guide." https://wiki.borderconnect.com/index.php/EManifest_Processing_Guide_(ACE_and_ACI_eManifest)</ref> |
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| === What Happens Next === | | == Why BorderConnect Collects This Information == |
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| {| class="wikitable"
| | BorderConnect must link your company identity to government systems used by: |
| ! Scenario !! Next Step
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| | ACI eManifest selected || BorderConnect sends registration paperwork to CBSA on your behalf; activation may take up to ~2–10 business days. :contentReference[oaicite:24]{index=24}
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| | ACE Manifest selected || If SCAC is valid, account is typically ready to file immediately after verification. :contentReference[oaicite:25]{index=25}
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| |}
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| == Frequently Asked Registration Questions ==
| | * Canada Border Services Agency (CBSA) |
| | * U.S. Customs and Border Protection (CBP) |
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| === Why do you ask for both Carrier Code and SCAC? ===
| | Accurate company and carrier identifiers ensure: |
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| BorderConnect supports filing to both Canadian and U.S. customs. CBSA requires a valid Carrier Code; CBP requires a SCAC. The system uses these codes in trip manifests. :contentReference[oaicite:26]{index=26}
| | * Manifests are accepted |
| | * Compliance timelines are tracked correctly |
| | * Border delays are avoided |
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| === Why do I need accurate contact info? === | | == Next Steps After Registration == |
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| Compliance systems will send alerts, rejected manifest notices, and support messages to your registered email and phone. These are essential for timely corrections. :contentReference[oaicite:27]{index=27}
| | * [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Complete government onboarding]] |
| | | * [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Submit your first ACI eManifest]] |
| === Is a credit card required? ===
| | * [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Submit your first ACE Manifest]] |
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| No — BorderConnect registration and 30-day trial do not require payment up front. :contentReference[oaicite:28]{index=28}
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| == Next Steps After You Register ==
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| * [[Onboarding_for_BorderConnect:_Be_Ready_to_File_ACI_(Canada)_and/or_ACE_(U.S.)|Confirm government readiness]]
| | == References == |
| * [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Submit your first ACI eManifest]]
| | <references/> |
| * [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Submit your first ACE Manifest]]
| |