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BorderConnect Support
The complete resource for highway carriers, from getting started to expert compliance.
🚀 New to BorderConnect?
Start here to get compliant with the least friction.
1. Learn the BasicsOverview of the software interface2. The WorkflowUnderstand how eManifests work3. First ACI (Canada)Create your first Canadian manifest4. First ACE (USA)Create your first US manifest
Video Tutorials:
* ACI eManifest
* ACE Manifest
⚡️ I need to...
Jump directly to the specific task you are working on.
Submit ACI eManifest Submit ACE Manifest Fix Rejected ACI Fix Rejected ACE Print Lead Sheets Resync Manifest File In-Bond (7512) Track Status
Tip: Use the search bar (top right) for specific error codes or terms like "PARS", "Port Code", or "Diversion".
Featured Article
Import Wizard Guide
Easily import internal company data (shippers, consignees, drivers) directly into BorderConnect to save time on data entry.
Featured Video
QP In-Bond Filing
A step-by-step walkthrough of the new In-Bond workflow.
🇨🇦 ACI eManifest Guide
- ACI Software User Guide
- Creating ACI eManifest
- Fixing Rejections
- In-Bond Shipments (Canada)
- CBSA Port Codes
Did you know...
When reporting an In-Bond shipment, the Sub Location field becomes mandatory.
🇺🇸 ACE Manifest Guide
- ACE Software User Guide
- Creating ACE Manifest
- Fixing Rejections
- ACE In-Bond Shipments
- CBP Port Codes
Did you know...
You can use CSV Upload to bulk import shipments for a single trip.