ACI eManifest Status Guide (ACI eManifest)
| This article is part of the BorderConnect ACI eManifest Guide |
Unique to BorderConnect ACI eManifest software, an ACI eManifest Status is a color coded object within the ACI eManifest Details page and the ACI eManifest Search Page that helps users easily determine the eManifest's current state with Canada Border Services Agency.
ACI eManifest status will update automatically either when the ACI eManifest is transmitted or receives a specific response from CBSA thereby updating the manifest status.
List of ACI eManifest Statuses
- Draft
- (One Yellow Bar) The ACI eManifest is currently active but has not been transmitted to CBSA yet. It's recommended to finish entering data for the eManifest and send it to CBSA using the Sync with CBSA button from the ACI eManifest Details page.
- Cancelled
- (One Red Bar) The ACI eManifest which was previously submitted to CBSA has now been cancelled and the eManifest has been removed from customs system. To receive a Cancelled status a user must have transmitted a Cancel eManifest from the top of the ACI eManifest Details page and subsequently received a successful cancelled message from CBSA.
- Transmitted to CBSA
- (Two Yellow Bars) The ACI eManifest was recently transmitted to CBSA but has not received a response yet. During normal operation a response will usually arrive in 2-4 minutes upon transmitting the ACI eManifest to CBSA. This status is common when initially sending your eManifest to CBSA or syncing an ACI eManifest that you recently made changes to.
- CBSA Returned Error
- (Two Brown Bars) This status indicates that the ACI eManifest has returned an error message back from CBSA after either transmitting the initial manifest to CBSA or revising information on your manifest and re-syncing the ACI with CBSA. In cases like this it's important to determine what the error is and to resolve the issue before re-syncing the ACI eManifest with CBSA. Insight on the error or reject message is provided in the ACI eManifest History section of the ACI eManifest Details Page. A quick chat or call with BorderConnect eManifest Support can also guide you to resolve the error. To learn how to resolve common ACI eManifest rejects visit the Correcting Rejected ACI eManifests Guide.
- On File With CBSA
- (Three Blue Bars) This status means that the ACI eManifest is accepted and on file with CBSA. If the ACI eManifest does not have a PARS shipment then this status indicates that the driver will be ready to approach the border after the required one-hour wait period has concluded.
- On File with Match Notice
- (Three Light Blue Bars) This status is common when the ACI eManifest is on file with a PARS shipment. It indicates that the Cargo Control Number on the ACI eManifest also has a linked message in the Release Notification System (RNS). If this response is received it's recommended to send a Status Query for the PARS shipment as it may have a Declaration Accept Message in RNS. Visit the Status Query Guide here to learn how to send them. If a Declaration Accept Message is received after sending the status query the ACI eManifest will automatically update to On File with Transaction Number(s).
- On File With Transaction Number(s)
- (Four Green Bars) This status is common when the ACI eManifest has a PARS shipment. This means that a transaction number has been processed and certified by CBSA from the customs broker and that the driver is now clear to approach the border after the required one-hour wait period has concluded. For PARS shipments a transaction number will also be provided in the ACI eManifest history section of the ACI eManifest Details page.
- Arrival Reported at Border
- (Five Dark Green Bars) This status means that the driver has been reported as arrived at the First Port of Entry by the CBSA officer. Typically when the ACI has been reported as arrived it means that the shipment does not have a release message because it is not a PARS or In-Bond shipment, as such the status will remain at Arrival Reported at Border indefinitely, even if the shipment is released by the officer. Another reason the ACI is in an arrival state is because the driver is awaiting a secondary inspection before being released, or that there could be an issue with the driver or ACI eManifest. If there is an issue with the ACI eManifest, the officer will reported as rejected at arrival and the status will be updated to Rejected after Arrival at Border.
- Rejected after Arrival at Border
- It's recommended to reach out to the driver and determine why the status is in an arrived state and to resolve the issue. If there is an issue with the ACE Manifest (as provided by the CBP officer), it's recommended to reach out to BorderConnect eManifest Support so they can help resolve the issue.
- Truck Released at Border
- (Six Green Bars) This means that the ACE Manifest has been successfully released by the CBP officer at the Port of Arrival and the shipment is headed to it's final destination within the U.S. No further action is required.