Company Details Page

This article is part of the BorderConnect Software User Guide

The Company Details Page in BorderConnect is accessed from the Account menu. It is used to review and maintain company-level account information, billing contacts, terminals, Canadian Carrier Codes, U.S. SCAC codes, warehouse sub location codes, and shipment history totals.

This page is mainly used by account administrators and Super Users. Some sections are view-only for normal users, while administrative actions such as editing company information, adding carrier codes, or managing terminals may require higher account permissions.

Company Details Section

This section displays the company name and billing address for the account.

Users logged in as a Super User can use the Edit Company button to update the company name or address. Normal users can view this information but do not see the edit option.

Company information should be kept current because it may be used for account administration, billing, registration paperwork, and support verification. If the legal carrier name changes, users should also review the account's carrier codes, SCAC codes, and customs registration details to make sure the correct company name is being used.

Billing Contacts Section

The Billing Contacts section displays the contact used for billing purposes, including the billing contact's name, email address, and phone number.

Keeping the billing contact current helps ensure invoices, account notices, and billing-related questions are sent to the correct person. If the company changes accounting staff or billing email addresses, this section should be reviewed and updated by an authorized user.

Terminals List

Terminals are used to organize user accounts, driver profiles, and truck profiles for companies that operate from multiple locations. User accounts assigned to a terminal view times in BorderConnect according to the time zone set for that terminal.

New Terminal: Adds a new terminal to the account. After the terminal details are entered and saved, the user is returned to the Company Details Page.

Export CSA (Flat File): Produces a CSA flat file for terminals entered on the account. This is only used by CSA-approved carriers that are not transmitting CSA shipments electronically.

View: Opens a detail page for the terminal, including the user accounts assigned to it. Use Back to Company to return to the Company Details Page.

Edit: Allows the terminal information to be updated.

Delete: Removes the terminal from the terminal list. A terminal cannot be deleted if it has users, drivers, or trucks assigned to it, or if it is the only terminal on the account.

Terminal setup is important for multi-location carriers because it helps keep users, drivers, trucks, and time zones organized. Before deleting or changing a terminal, confirm that no active users or equipment records still depend on it.

Canadian Carrier Codes List

This section displays the Canadian Carrier Codes for the account. These codes determine which carrier codes appear when creating ACI eManifests. The account can only transmit ACI data for carrier codes that have been approved by CBSA for use through BorderConnect.

New Canadian Carrier Code: Adds a new carrier code and carrier name to the account.

RNS Registration: Appears when the carrier code is not already set up for BorderConnect's PARS Checking Software. The link generates the RNS application required to set up PARS checking for that carrier code through BorderConnect.

ACI Registration: Appears when the carrier code is not already set up for ACI eManifest through BorderConnect. The link generates the ACI application required to allow ACI transmissions for the carrier code through BorderConnect.

Edit: Allows carrier-code information to be updated. If the code has already been used or is the original carrier code for the account, only the company name can be edited.

Delete: Deactivates the carrier code. Deactivated carrier codes remain visible in the list but no longer appear in carrier-code selection menus.

Carrier codes should be reviewed carefully before use. If the wrong carrier code is selected on an ACI eManifest, the manifest may be transmitted under the wrong carrier account, which can cause customs, dispatch, or compliance issues.

SCAC Codes List

This section displays the account's SCAC Codes. These codes determine which SCAC codes appear when creating ACE Manifests. SCAC codes added here are available for ACE transmission immediately.

New SCAC Code: Adds a new SCAC code and carrier name to the account.

Edit: Allows the SCAC information to be updated. If the SCAC has already been used or is the original SCAC for the account, only the company name can be edited.

Deactivate: Removes the SCAC from active selection menus while keeping it in the account history.

SCAC codes should match the carrier responsible for the ACE Manifest. If a company operates multiple SCACs, dispatchers should select the correct one for the carrier moving the shipment.

Sub Locations List

This section displays Sub Location Codes for the account. These codes are used when sending RNS Arrival Requests to CBSA for warehouses.

New Sub Location: Adds a new warehouse sub location code to the account.

Delete: Removes the sub location code from the Company Details Page and sub location list.

Sub location codes should be entered carefully because they identify the warehouse or sufferance warehouse location used for RNS arrival activity. If an incorrect sub location is used, arrival messages may not be associated with the intended warehouse location.

Shipment Histories

The Shipment Histories section displays a summary of the account's BorderConnect usage. It shows shipment counts by subscription type and by the eManifest Fax Service. These totals are useful for account review and are used for monthly invoicing.

Shipment history totals can help account administrators review usage across ACE, ACI, and fax-service activity. They are also useful when comparing internal dispatch activity against BorderConnect billing records.

Best Practices

Review the Company Details Page whenever the company changes its address, billing contact, terminals, customs identifiers, or warehouse information.

Before adding or deactivating a carrier code, SCAC, or sub location, confirm that the change is correct and that dispatchers understand which code should be used. For companies with multiple terminals or identifiers, clear internal naming helps prevent users from selecting the wrong account information when creating manifests.