In Bond Manager Dashboard (U.S. In-Bond Manager)

🔖 This article is part of the BorderConnect U.S. In-Bond Manager Guide

How to Use BorderConnect's U.S. In-Bond Manager

Viewing the **U.S. In-Bond Dashboard** page

The In-Bond Dashboard is the central workspace of BorderConnect's U.S. In-Bond Manager. It provides a consolidated, real-time view of all U.S. in-bond shipments on your account and is the primary starting point for monitoring, updating, and closing in-bonds reported to U.S. Customs and Border Protection (CBP).

The dashboard can be accessed by navigating to In-Bond Manager and selecting In-Bond Dashboard.

From this page, users can:

Monitor open and closed in-bonds
Identify shipments requiring attention
View detailed in-bond histories
Send status queries, arrivals, exports, and diversions
Enable automatic in-bond closing (when eligible)

In-Bond Dashboard Layout

The dashboard is divided into two main sections:

Top Section - Alerts, warnings, and monthly overview
Bottom Section - Search tools and in-bond results list

Past Month Issues and Overview

The top of the dashboard provides a high-level snapshot of recent activity and potential issues from the past month.

Past Month Issues

This section highlights in-bonds that may require follow-up or corrective action.

Unresolved WP Rejects Indicates in-bond messages (arrival, export, or diversion) that were rejected by CBP within the past month. These should be reviewed as soon as possible, as unresolved rejects may result in penalties.

Unresolved Warnings from ACE eManifest Warnings generated from ACE eManifests associated with in-bonds on your account. Common examples include:

Pending Eligible General Order
Arrived in-bonds missing arrival or export reporting

Stale In-Bonds In-bonds that have existed in CBP systems for more than two weeks without sufficient follow-up. These often indicate missing arrival or export messages and should be reviewed.

Past Month Overview

Open In-Bonds In-bonds opened within the last month that have not yet been concluded.

Closed In-Bonds In-bonds successfully concluded within the last month.

Searching and Viewing In-Bonds

Below the alerts section is the Search Results area.

This section displays in-bond reports based on the selected filters and search criteria.

Each in-bond report summarizes everything known about an in-bond on your account, including:

In-bond number
Current status
In-bond type
Bill of lading number
Date last updated

Information is automatically compiled from:

CBP In-Bond Status Queries
Electronic in-bond messages you submit
ACE eManifest updates on your account

Click View on a report, or click anywhere on the row, to open the in-bond report details page.

In-Bond Report Details

The In-Bond Report Details page provides a complete management view for a single in-bond.

This page displays the current status, origin, destination, and in-bond type when known. If any details are missing, using Send Status Query will typically populate them.

Report History

The Report History section shows a complete timeline of all activity related to the in-bond, including:

Status queries and responses
Arrival, export, and diversion filings
Automatic updates from ACE eManifests

Clicking any history item opens a detailed view of that specific transaction.

In-Bond Status Query Details

The In-Bond Status Query Details page displays the full CBP response for a specific query.

This page may include information not shown on the main report, such as:

In-bond quantity
Unit of measure
Arrival date
Export date (if applicable)

This page can be accessed by clicking any history item labeled:

Send To CBP: In-Bond Status Query
CBP Status Query Response

In-Bond Dashboard Best Practices

Start With a Status Query

If an in-bond is not associated with an ACE eManifest on your account, an in-bond report must be created manually.

To do this:

Click Find New In-Bond at the top of the dashboard
Enter the in-bond number
Click Send In-Bond Status Query to CBP

CBP will typically respond within one minute, creating the in-bond report on your dashboard.

It is recommended to do this as soon as the in-bond number is known.

Filter Your Dashboard by Open In-Bonds

By default, the dashboard shows in-bonds created within the last month.

For high-volume accounts:

Use Recent Open Bonds to display only in-bonds that are still open
Use Advanced Search Options to further refine results

Update or Re-Query In-Bonds From the Report Page

While in-bond messages can be sent from WP Send Requests, it is generally easier to work from the in-bond report details page.

From the report:

Use Update In-Bond to send arrival, export, or diversion messages
Many fields will be auto-filled
Use Send Status Query to check for updated CBP status

Automatically Close In-Bonds Using ACI eManifest

For users who also use BorderConnect's ACI eManifest, eligible in-bonds can be automatically arrived and exported when the truck arrives in Canada.

Requirements:

The in-bond is associated with an ACI trip on the same account
The destination port is along the Canadian border
The in-bond has not yet been arrived

Steps:

Ensure an in-bond report exists
Confirm the ACI eManifest trip is on file
Open the in-bond report details page
Click Auto-Close In-Bond by ACI Trip
Select the ACI trip
Select the CBP port of exit FIRMS code
Click Save

A green indicator will appear next to the in-bond number, confirming automatic closure is enabled.

Electronically Report Arrival and Export in One Step

For Transportation and Exportation (T&E or Type 62) in-bonds, both arrival and export must be reported.

When arrival and export occur at the same time:

Complete the arrival message form
Hover over Send In-Bond Arrival Message to CBP
Select the option to send arrival and export together

This option should only be used when export is legitimately taking place.

Check for Subsequent In-Bonds (Mexico Moves)

For Mexico-bound T&E shipments, a subsequent in-bond is often filed at the border.

To verify closure:

Open the in-bond report details page
Click Check For Subsequent In-Bond

If detected, the in-bond report status will update to Concluded.

CBP recommends using Immediate Transportation (IT or Type 61) for Mexico-bound shipments, as accepting a T&E makes the carrier liable for ensuring export occurs.

General Order (G.O.): What It Means and What to Do

What Is General Order?

General Order (GO) applies when freight is not entered or exported within 15 calendar days after arrival at the U.S. destination port.

If unresolved, CBP may order the freight to a GO (Class 11) warehouse.

Common GO Statuses

Pending General Order (PGO) - Warning that the 15-day window is approaching
Eligible General Order (EGO) - 15 days have elapsed; CBP may order GO
Sent to GO - Freight has been ordered or moved to a GO facility

What To Do

Act immediately when PGO or EGO appears
Confirm arrival posting and entry or export filing
Resolve missing documents, quantities, or payments
Coordinate with the GO warehouse if already sent

Recording GO Resolution in BorderConnect

Once CBP has cleared the issue, open the In-Bond Report Details page and click Mark G.O. Resolved to document the resolution.