Welcome to BorderConnect's Support Wiki

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The BorderConnect Support Wiki is a free-to-use resource to help familiarize yourself with using BorderConnect ACE (CBP) and ACI (CBSA) eManifest software. The wiki has articles covering many scenarios users may come across when using BorderConnect. The wiki also contains valuable information on the cross-border procedures for North American highway carriers, and the steps carriers and drivers must follow for specific shipment types.

Use the links below or the search bar above to explore and navigate the contents of the wiki.

For general questions or for support contact BorderConnect 24/7.

About BorderConnect | Register for BorderConnect | Customs Glossary


Latest Webinars

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DTOPS / Transponder Update

This webinar will discuss changes that occurred in the pricing of transponders and the change that occurred effective November 28th, allowing companies to purchase single trips. This pilot has ended and is now open at all ports of entry. Learn whether this option may be beneficial to you, changes that might be needed in operations and what your driver needs to know. (Run-Time: 30m) Watch Now



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ACI: CBSA Nov 1 AMPS Penalty Update

This webinar will go in-depth with the new AMPS penalty changes starting November 1, and how this will affect you as a carrier. We will go through the monetary changes, what we will see and how to avoid them. Followed by a Q&A session (Run-Time: 52m) Watch Now

Latest Customs News

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Deactivation of CBP Laredo Port Codes 2381, 2394, 2395, 2399 for Cargo

The ACE Business Office, in conjunction with the Office of Field Operations, has identified port codes associated to facilities that are no longer active and will be deactivating the port codes, one Field Office at a time. The Laredo Field Office has identified four port codes to be deactivated. During the week of October 24, 2016, Port Codes 2381 (Edinburg INTL USE FEE APT), 2394 (Del Rio Cargo Control), 2395 (Eagle Pass Cartage Control), and 2399 (Laredo Cartage Control) will be deactivated. The trade will no longer be able to use these port codes on bills of lading or in-bond movements. Read More



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CBSA allowing carriers to turn around without AMPS penalty for 90 days

Due to recent system instability, the Canada Border Services Agency (CBSA) will allow for a 90 day evaluation period beginning on May 29, 2017 as an interim measure that should further assist highway carriers in complying with the ACI requirements and provide an opportunity to take corrective action. The evaluation period will end at midnight August 26, 2017. During the evaluation period, the CBSA will allow drivers in the highway mode (whether or not there is an outage) who arrive without ACI to return voluntarily to the United States to await transmission of both their conveyance and cargo information. No ACI penalties will be issued where a carrier returns to the United States. Read More

Featured Article

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This guide offers instructions on correcting an ACI eManifest that has received a reject response from CBSA. If rejected, your trip or shipment's current status will show as CBSA Returned Error, and there will be a CBSA Response under your History/Status Messages showing a reject and the reason for it. In order to resolve the problem, you will need to locate that reject response, and follow the specific instructions for that reject.

This guide is not intended to replace BorderConnect support. It may be that a combination of rejects or events create a situation for which the solution is too complicated to elaborate on here. This will only cover the basics of what each rejection message means, and the solution to the simple situations where it might be encountered.

Shipment Linked to Another Trip

Example
CBSA Response: Trip [12340009189] Rejected Cargo Control Number: Shipment Linked to Another Trip on 1234PARS008698
Read More

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Featured Video

How to create an ACE In-Bond

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