Service Provider Guide (ACE and ACI eManifest)

This guide focuses on the user interface of BorderConnect software. For help with ACE, visit the ACE Manifest Software Guide. For help with ACI, visit the ACI eManifest Software Guide.

Using BorderConnect as a service provider

Training video: Using BorderConnect as a service provider.

Customs City, an example of a BorderConnect white-label **eManifest Service Provider**

This guide offers instructions on using BorderConnect as an eManifest Service Provider. Using BorderConnect as an eManifest service provider helps customs brokers and border consulting firms manage ACE and ACI eManifests for multiple highway carriers. It is also possible to offer eManifest software with your own branding to self-filing carriers using BorderConnect's white-label eManifest portal.

Definition of eManifest Service Provider

An eManifest Service Provider is a company that files eManifest data with customs on behalf of multiple highway carriers.

Registering With BorderConnect as a Service Provider

If your company does not already have an account with BorderConnect, go to www.borderconnect.com and click Sign Up Now. When choosing your Account Type during registration, select eManifest Service Provider from the drop-down menu, then finish entering your company and user details.

After you verify the registration by email, a BorderConnect representative will follow up within 1-2 business days to discuss your options, including whether your company requires a white-label eManifest portal.

eManifest Service Provider White-Label Portal

As a BorderConnect eManifest Service Provider, you can provide your customers with a branded eManifest portal.

Getting Started With a White-Label Portal

After BorderConnect sets up your company as a service provider, BorderConnect can begin setting up the white-label portal.

To get started, BorderConnect needs your branding style guide, including:

brand colours;
company logo; and
the URL for your company's website.

Advantages of a White-Label Portal

Advantage	Description
No development investment	BorderConnect provides the eManifest platform, so a third-party company does not need to build its own eManifest portal.
Tailored to your company brand	BorderConnect applies your branding and styling to the portal login page and user interface so the portal appears to belong to the service provider.

Using the BorderConnect API as a Service Provider

BorderConnect's API provides a way to exchange eManifest-related data. This helps service providers and business software send and receive eManifest data from Canada Border Services Agency and U.S. Customs and Border Protection.

All eManifest data is encoded as JSON (JavaScript Object Notation), a text-based data format. The connection to the BorderConnect API uses WebSockets, which are useful for interactive data exchange.

For more information, see the BorderConnect API Guide.

Adding New Companies

As a BorderConnect eManifest service provider, you can add new companies that want to register with you. A service provider can add companies in two ways.

Registering a New Company

To register a new company, go to the top-right Account menu and click Register New Company. From the Register New Company page, enter the company details and user account credentials, then finish the registration.

Having a Company Register Themselves

The second option is to have the company register through the external registration form provided on the service provider's white-label portal. The company enters its company and user details. Once the company is registered, the service provider follows up with them to activate the account.

Managing Company Profiles

Changing Companies

Service providers can use the Change Company box at the top right of the screen to switch between companies. A company can be found by typing the company name, Carrier Code, or SCAC (Standard Carrier Alpha Code). The company switcher can also search by truck unit number, driver name, and other account data.

Administration buttons and company switcher

ACE and ACI Fax Service Listing Page

As a service provider, you can manage and view ACE or ACI eManifests for multiple companies in one location. The service provider administration section at the top right of the page allows you to switch between ACE Fax Service and ACI Fax Service using the provided buttons.

From the Fax Service listing page, you can view and manage eManifests for multiple companies that were created by you as a service provider.

Managing Company Data

The first step is to create profiles for any drivers, trucks, and trailers that may be crossing the border. Information in these profiles is used to complete mandatory fields on manifests. Entering profile information ahead of time can make it easier to create eManifests.

Refer to the individual sections for instructions on entering and maintaining:

ACE Manifest Software Guide

The articles below focus on pages and features users may see when using BorderConnect ACE Manifest software. For core ACE Manifest articles, visit the ACE Manifest Software User Guide.

ACI eManifest Software Guide

The articles below focus on pages and features users may see when using BorderConnect ACI eManifest software. For core ACI eManifest articles, visit the ACI eManifest Software User Guide.