Creating and Maintaining Passenger Profiles (ACE and ACI eManifest)

This article is part of the BorderConnect Software User Guide

This guide explains how to create and maintain passenger profiles in BorderConnect eManifest software. It assumes that you have an active software subscription with BorderConnect. If you are not presently set up with an account, please contact BorderConnect.

Video Tutorial

Video walkthrough

Overview

Selecting Create Passenger from the Manage Data menu.

Passenger profiles store reusable passenger information for ACE and ACI eManifest workflows. Once a profile is saved, users can select the passenger on a manifest and BorderConnect will load the saved information automatically.

For ACE Manifests, passenger profiles are used to complete mandatory passenger information. For ACI eManifests, passenger profiles are mainly used to identify passengers for user reference.

Maintaining accurate passenger profiles helps reduce data-entry errors and prevents missing travel-document information when a manifest is being prepared.

Creating a New Passenger Profile

To begin creating a new passenger profile, select Create Passenger under the Manage Data menu.

This opens the Add Passenger Page, where the passenger information can be entered.

Complete the required passenger fields before saving the profile. If the passenger may be used on an ACE Manifest, it is best to enter the full passenger information and travel document details when the profile is created.

After entering the passenger information, click Save at the top left. BorderConnect will open the Passenger Details Page, which displays an overview of the passenger profile.

Travel Documents

If the passenger profile will be used for ACE eManifests, the next step is to enter a travel document.

Passengers normally require one travel document, preferably a passport. To add it, click Add Travel Document, enter the document information, and click Save to return to the Passenger Details Page.

If you entered a Driver's License as the travel document, add a second document by clicking Add Travel Document again. Otherwise, the passenger profile is finished.

Required Information

The required information depends on how the passenger profile will be used.

Use	Recommended passenger information
ACE Manifest	Full passenger details and a valid travel document, such as a passport or other accepted document for entering the United States.
ACI eManifest	Passenger name and any additional reference information your company wants saved for dispatch use.

If a passenger may cross into the United States, complete the ACE-related information before the profile is needed on a live manifest.

Maintaining Passenger Profiles

To manage existing passenger profiles, open the Passenger Search Page by selecting Search Passengers from the Manage Data menu.

By default, this page displays a list of all passenger profiles for your account. This is useful when checking which passengers have already been entered.

The search options can also be used to find a particular passenger or group of passengers.

Action	What to do
View or update a passenger	Find the passenger and click View to open the Passenger Details Page. Use the search options if there are many profiles on the account.
Delete a passenger	Find the passenger and click Delete.

Best Practices

Create passenger profiles before the passenger needs to be added to a live ACE Manifest. This gives users time to confirm spelling, date of birth, citizenship, and travel-document information before the trip is ready to send.

Review passenger travel documents for accuracy and expiry dates. Incorrect or expired travel-document details can delay an ACE Manifest or cause a reject response from CBP.

Do not reuse one passenger profile for a different person. Each passenger profile should represent one actual passenger so manifest history remains accurate.