Correcting Rejected ACI eManifests (ACI eManifest)

This article is part of the BorderConnect ACI eManifest Guide

This guide explains how to correct an ACI eManifest trip or shipment that receives a reject response from CBSA in BorderConnect ACI eManifest software.

How to make changes and correct your ACI eManifest

Video walkthrough: How to make changes and correct your ACI eManifest

When CBSA rejects a trip or shipment, the current status usually shows CBSA Returned Error. Review the History/Status Messages section to find the CBSA Response and the specific reject reason.

This guide covers common rejects. If the shipment has crossed, another carrier is involved, a broker needs to update release data, or multiple rejects are present, contact BorderConnect Support.

Quick Workflow

Open the rejected trip or shipment.
Review the most recent CBSA Response in History/Status Messages.
Identify the phrase in the response, such as "Shipment Linked to Another Trip", "Duplicate", or "Invalid Status of Request".
Fix the trip, shipment, or number that the response identifies.
Retransmit using Sync with CBSA for trips or Send New Shipment Request for shipments when required.

Shipment Linked to Another Trip

Example response:

CBSA Response: Trip [12340009189] Rejected Cargo Control Number: Shipment Linked to Another Trip on 1234PARS008698

This reject means the shipment is already linked to a different trip in CBSA's system. The response identifies the cargo control number causing the reject.

To resolve it:

Locate the original trip where the shipment was previously listed.
Update that original trip by selecting Sync with CBSA or by sending the appropriate legacy change request if your workflow still uses legacy options.
Wait for CBSA to accept the update so the shipment is no longer linked to the original trip.
Return to the rejected trip and select Sync with CBSA.

If the original trip has already arrived or released, it may not be possible to update it. In that case, assign a new cargo control number to the shipment, send the shipment as a new shipment, and then sync the trip. Depending on the situation, a manual correction request and customs broker coordination may also be required.

Duplicate

Example responses:

CBSA Response: Trip [1234114000] Rejected Client Supplied Request Id: Duplicate on 1234114000

CBSA Response: Shipment [1234PARS006351] Rejected Client Supplied Request Id: Duplicate on 1234PARS006351

This reject can occur when a trip number has already been used as a cargo control number, or when a cargo control number has already been used as a trip number. CBSA does not allow the same value to be used for both.

Change the trip number or cargo control number to a new unique value. Then select Sync with CBSA for a trip reject or Send New Shipment Request for a shipment reject. If a shipment is resent and accepted, return to the trip and sync it as well.

Cannot Cancel, Shipment Is Linked to a Trip

Example response:

CBSA Response: Shipment [1234PARS006793] Rejected Cancel Request Reason: Cannot Cancel, Shipment Is Linked to a Trip on 1234PARS006793

This reject occurs when trying to cancel a shipment that CBSA still sees as linked to a trip.

You were cancelling the eManifest: The trip cancel may have processed before the shipment cancel. Open the ACI Shipment Details page and select Send Cancel/Delete Shipment Request for the shipment that received the reject.

You were cancelling only the shipment: Remove or de-link the shipment from the trip first by following the process in Updating or Correcting an Accepted ACI eManifest. After the trip update is accepted, cancel the shipment.

Shipment Not On File

Example response:

CBSA Response: Trip [123400104] Rejected Cargo Control Number: Shipment Not On File on 1234PARS108098

This reject means a shipment listed on the trip is not accepted in CBSA's system. The shipment may be in draft, cancelled, rejected, or it may need to be sent by another carrier.

To resolve it:

Open the shipment identified in the response.
If the shipment is not on file, send it using Send New Shipment Request from the ACI Shipment Details page.
If the shipment is rejected, fix the shipment reject first.
If another carrier is responsible for transmitting the shipment, confirm that they have sent and accepted it.
Once the shipment is accepted, return to the trip and select Sync with CBSA.

Invalid Status of Request

Example responses:

CBSA Response: Trip [123400104] Rejected Reason: Invalid status of request on 123400104

CBSA Response: Shipment [1234PARS108098] Rejected Reason: Invalid status of request on 1234PARS108098

This reject means the request being sent does not match the current state of the trip or shipment in CBSA's system.

Common situations:

An accepted manifest was resent as new: If no changes were made, no correction may be needed. If changes were made, select Sync with CBSA rather than resending as a new trip.

A cancelled trip or shipment was changed: CBSA does not allow changes to cancelled records. Send the current trip or shipment as new by using Sync with CBSA for the trip or Send New Shipment Request for the shipment.

The number already exists in another system: If this was the first send attempt and the reject still appears, the trip number or cargo control number may already exist in the CBSA Portal or another service provider's system. Use that original filing, have it cancelled if appropriate, or assign a new unique number.

If the load has already crossed the border, assign a new trip number or cargo control number before resubmitting.

Trip Port Does Not Match Shipment Port

Example response:

CBSA Response: Trip [123400763] Rejected Cargo Control Number: Trip Port Does Not Match Shipment Port on 1234PARS001549

This reject means the trip and at least one attached shipment have different First Canadian Port of Entry values. The trip and all attached shipments must use the same port.

Edit the trip and all attached shipments to confirm the correct port. Then select Sync with CBSA. Do not use a legacy "Change Trip Only" option when the shipment ports also need to be updated.

Already Used

Example responses:

CBSA Response: Trip [123400811] Rejected Cargo Control Number: Already Used on 1234PARS002237

CBSA Response: Shipment [1234PARS002237] Rejected Reason: Number Already Used on 1234PARS002237

This reject means the trip number or cargo control number has already been processed by CBSA and cannot be reused.

Assign a new trip number or cargo control number. Then select Sync with CBSA for a trip or Send New Shipment Request for a shipment. If the shipment is sent and accepted, return to the trip and sync it as well.

Not On File

Example responses:

CBSA Response: Trip [12340218] Rejected Cancel Request Reason: Not On File on 12340218

CBSA Response: Shipment [1234PARS0112] Rejected Cancel Request Reason: Not On File on 1234PARS0112

This reject occurs when a cancel or change request is sent for a trip or shipment that CBSA does not have on file.

You were cancelling the trip or shipment: No further correction may be needed. The response confirms that the record is not on file with CBSA.

You were changing something other than the trip number or cargo control number: Send the current trip or shipment instead, using Sync with CBSA or Send New Shipment Request.

You changed the trip number or cargo control number: Set the number back to the original value and follow the process in Updating or Correcting an Accepted ACI eManifest.