Updating or Correcting an Accepted ACI eManifest (ACI eManifest)

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Disambig1.pngThis article is part of the BorderConnect ACI eManifest Software Guide.


How to change and cancel an ACI eManifest in BorderConnect.

This guide offers instructions on making updates or corrections to an ACI eManifest. It assumes that your manifest is already submitted and on file with CBSA using BorderConnect ACI. Please note the changes in this guide can only be made prior to the driver's arrival at the border.

The procedure for changing your manifest will depend on what part of your manifest you need to change. While it is possible to process most types of changes using a change request, a few types of changes will need to be processed using different steps.

For all types of changes, you will first want to bring up your manifest by using the ACI eManifest Search Page and clicking View.

Change Requests

Most types of changes to your manifest can be done using this procedure. The exceptions are changing your trip number, changing your cargo control number, adding a shipment or removing a shipment. For instructions on making those changes, please refer to the individual sections below addressing them.

  1. Make the change to the manifest in BorderConnect. If you are changing more than one of these things, you should complete all of them before moving on to the next step.
    • Changes to port of entry or ETA (including date) can be made using the Edit button near the top left of the page. Once the changes are made clicking Save will update the manifest in BorderConnect, and the system will offer to update all attached shipments to match the port or ETA change made for the trip. You should select Yes for this option.
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    • Changes to the truck or trailer can be made by clicking the Remove link for the current truck or trailer to remove them from the manifest. You can then use the Quick Assign Truck or Quick Assign Trailer to add the new one to the manifest. The driver can also be updated this way but please note that the driver is not transmitted to CBSA and is only listed on the manifest for your reference.
    • Changes to seal numbers can be made by clicking the View link on the trailer or truck, depending on where the seals are located. From there you can add, remove or edit the seals. Once finished, you should use the Back to ACI eManifest button.
    • A cargo exemption can be added to the truck or trailer by mousing over the Set Cargo Exemption button and selecting the appropriate exemption. One can be removed by clicking the Remove Cargo Exemption Code link on the cargo exemption for the truck or trailer.
    • Changes to shipper, consignee or commodity information can be made by clicking the View link for the shipment, which will bring you inside the shipment. From there, you can use the Remove from Shipment link on the shipper or consignee you want to change, then assign or quick assign the new one. The Edit link can be used instead if you want to fix a mistake. Similarly, you can update commodity information by using the Edit link for the commodity, or click Create Commodity to add an additional commodity to the shipment.
  2. Transmit the changes to CBSA. Now that the changes have been made in BorderConnect, CBSA will require a change request to see them.
    • Use the option Change Trip and Shipments under Send to CBSA if your changes involved both the trip and shipment portions of your manifest. i.e. port or ETA changes, or multiple changes.
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    • Use the option Change Trip Only under Send to CBSA if your changes only involved the trip portion of your manifest. i.e. changes to truck or trailer, seal numbers, cargo exemption, or any changes when there are no shipments on the manifest.
    • Use the option Send Change Shipment Request (available only from the Send to CBSA inside the shipment) if your changes only involved information in that shipment. i.e. changes to shipper, consignee, and commodity information.
  3. Check back to verify that the change request gets accepted by CBSA. Sending your change request will have updated your trip and/or shipment status to Transmitted to CBSA. When the change request is accepted, the status will revert back to On File with CBSA or On File with Transaction Numbers and you will see an accepted response under the ACI eManifest History.

Changing Trip Number or Cargo Control Number

Changes to trip number or cargo control number will require a cancel and resubmit instead of a change request. You won't have to re-enter the manifest in BorderConnect, the cancel just takes it out of CBSA's system.

  1. Cancel the manifest with CBSA. This must be done before you make any changes to the trip or cargo control number, so that CBSA knows which manifest and shipments you are trying to cancel. Under Send to CBSA, you can select the option Cancel Trip Only if you need to make changes to the trip number only, or Cancel Trip and Shipments if you need to make changes to a cargo control number.
  2. Wait for CBSA to accept the cancel requests that you sent. Because this can take 10 minutes or more, you may want to use the eManifest Tracking Feature to alert you when the response comes in. When the cancel is accepted by CBSA, the status will change to Cancelled Manifest and you will see an accepted response in the ACI eManifest History.
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  3. Make your changes in BorderConnect. Changes to the trip number can be made using the Edit button near the top left of the page, and changes to cargo control numbers can be made by clicking the View link for the shipment, and using the Edit button inside the shipment. Once you've changed your trip number or cargo control number, click the Save button. If were changing your cargo control number, you'll want to use the Back to ACI eManifest button now.
  4. Resend the manifest to CBSA. Under Send to CBSA, use the option Send Trip and Shipments, or Send Trip Only if you had cancelled the trip only.
  5. Check back to verify that the manifest was accepted. The manifest status will update to On File with CBSA or On File with Transaction Numbers and you will see an accepted response under the ACI eManifest History.

Adding a Shipment to the Manifest

Adding a shipment to your manifest will involve sending two requests. One will add the shipment in CBSA's system, the other will make sure that it's listed on your manifest.

  1. Add the shipment to your manifest in BorderConnect. You should use the Create New Shipment button on the manifest, and then enter all the normal required data for an ACI shipment, including shipper, consignee and commodity.
  2. Send the shipment to CBSA. This should be done from inside the shipment. When you are done entering the information, instead of using the Back to ACI eManifest button as you normally would, you should select Send New Shipment Request under Send to CBSA.
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  3. Wait for the shipment to be accepted by CBSA. Because this can take 10 minutes or more, you may want to go back to the ACI eManifest at this time and use the eManifest Tracking Feature to alert you when the response comes in. When the shipment is accepted by CBSA, the status will change to On File with CBSA or On File with Transaction Numbers and you will see an accepted response in the ACI eManifest History.
  4. Send a change request for the manifest. Now that the shipment is accepted by CBSA, we have to tie it to the manifest in their system. Using the Send to CBSA on the main page of the manifest, select the option Change Trip Only.
  5. Check back to verify that the change request was accepted. The manifest status will update to On File with CBSA or On File with Transaction Numbers and you will see an accepted response under the ACI eManifest History.

Removing a Shipment from the Manifest

Removing a shipment from your manifest will involve sending two requests. One will de-link the shipment from your manifest in CBSA's system, the other will cancel the shipment out of CBSA's system.

  1. Detach the shipment from the manifest in BorderConnect. To do so, use the Detach link for the shipment.
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  2. Send a change request for the manifest. This will de-link the shipment from the manifest in CBSA's system by updating the list of attached shipments. Under Send to CBSA, select the option Change Trip Only.
  3. Wait for the change request to be accepted. The manifest status will update to On File with CBSA or On File with Transaction Numbers and you will see an accepted response under the ACI eManifest History.
  4. Cancel the shipment with CBSA. Now that your shipment is no longer linked to your manifest in CBSA's system, it is important to go back and cancel it. Because your shipment can no longer be accessed from the manifest, you will need to search for it on the ACI Shipment Search Page and click View to access the shipment. From there, under Send to CBSA, choose the option Send Cancel/Delete Shipment Request.
  5. Check back to verify that the cancel was accepted. When the cancel is accepted by CBSA, the status will change to Cancelled and you will see an accepted response in the ACI Shipment History.