E-Manifest Tracking Feature (ACE and ACI eManifest)
| This article is part of the BorderConnect Software User Guide |
This guide explains how to use the eManifest Tracking Feature in BorderConnect. It assumes that you have an active software subscription with BorderConnect. If you are not presently set up with an account, please contact BorderConnect.
The eManifest Tracking Feature allows you to receive updates by email and screen notification when a manifest gets responses from customs. Normally, you might check back on a manifest when convenient. This feature is designed for situations where you want to leave the manifest and work elsewhere, but need to know right away when the manifest receives a response.
The most common scenario is changing an ACI eManifest when the changes must be done in separate stages. For example, if you need to change the manifest's trip number, you would first send a cancel request, then wait for the reply before making the change and resending the manifest. You may want to work on other things while waiting, but still know when the response comes in.
Tracking a manifest
To track a manifest, go to the ACI or ACE Manifest Details Page of the manifest you want to track. On the top row of buttons, hover over the Track button.
You will be given the choice between Track eManifest and Track eManifest With Note. Both options track the manifest. The note option helps in cases where you need to remember why you were tracking the manifest. If you choose to track the manifest with a note, you will be prompted to enter the note in a text box and click Save.
You are now tracking the manifest. BorderConnect will create a shortcut link that can take you back to the manifest at any time, even if you are working on another manifest. This link is displayed directly under the main menu. If you tracked the manifest with a note, hovering over the shortcut link will display the note you entered.
Once you begin tracking a manifest, you will receive an email notification for each customs response that comes in for that manifest. The notification is sent to the email specified in your User Account.
You can also tell that the manifest has a new response by looking at the shortcut link at the top of the page. If there has been a new response since you last checked the manifest, it will display three red exclamation marks next to the trip number.
If people are tracking a manifest, the manifest displays a list of people tracking it on the ACI or ACE Manifest Details Page toward the bottom of the page.
Untracking a manifest
When you no longer need to track the manifest, you can stop tracking it. If you are on the ACI or ACE Manifest Details Page of the manifest, hover over the Track button and select Untrack Manifest.
Another way to stop tracking a manifest is to click the Untrack link under the People Tracking section toward the bottom of the manifest details page. If other users are tracking the same manifest, you will not have the option to untrack it for them. You can only untrack the manifest for yourself.
You can also stop tracking a manifest by clicking the [x] to the right of the shortcut link for the manifest. This allows you to untrack the manifest without opening it first.
Once you have untracked the manifest, the shortcut link is removed and you will no longer receive email notifications when new customs responses come in for that manifest.