E-Manifest Tracking Feature (ACE and ACI eManifest)
Last updated 20 July 2026
On this page
| This article is part of the BorderConnect Software User Guide |
The eManifest Tracking Feature in BorderConnect allows users to receive email and on-screen notifications when an ACE or ACI eManifest receives a customs response. This is useful when a user needs to continue working elsewhere in BorderConnect but still wants to know when CBP or CBSA responds to a manifest.
This guide assumes that you have an active software subscription with BorderConnect. If you are not presently set up with an account, please contact BorderConnect.
Overview
The eManifest Tracking Feature is designed for situations where a user wants to monitor a specific manifest without repeatedly opening the manifest details page. Once tracking is enabled, BorderConnect creates a shortcut link under the main menu and sends email notifications when new customs responses are received.
This feature is commonly used when a manifest requires a response from customs before the user can complete the next step. For example, some ACI eManifest corrections may require the user to cancel the manifest, wait for the cancellation response, make the required change, and then resend the eManifest.
When to Use Tracking
Tracking is useful when a customs response is important to the next step in the workflow. It helps users avoid forgetting about a manifest while working on other trips, shipments, or account tasks.
Common uses include:
- Waiting for a CBP or CBSA acceptance response.
- Waiting for a cancellation response before correcting and resending a manifest.
- Monitoring a manifest that has been changed or resubmitted.
- Watching for release, hold, rejection, or other customs responses.
- Keeping track of a time-sensitive crossing.
Tracking a Manifest
To track a manifest, open the ACI eManifest Details Page or ACE Manifest Details Page for the manifest you want to monitor.
- Hover over the Track button in the top row of buttons.
- Select Track eManifest to begin tracking the manifest without a note.
- Select Track eManifest With Note if you want to add a reminder about why the manifest is being tracked.
- If using a note, enter the note in the text box and click Save.
After tracking is enabled, BorderConnect creates a shortcut link under the main menu. This shortcut can be used to return to the manifest from other areas of BorderConnect.
If the manifest was tracked with a note, hovering over the shortcut link will display the note. This can help users remember the reason they were waiting on the manifest, such as a cancellation, correction, release update, or broker status.
Tracking Notifications
Once a manifest is being tracked, BorderConnect sends an email notification for each customs response received for that manifest. The email is sent to the email address listed in the user's account.
The shortcut link under the main menu also shows when a new response has arrived. If there has been a new response since the user last opened the manifest, the shortcut link will display three red exclamation marks next to the trip number.
This makes it easier to identify manifests that need attention without manually checking each one.
People Tracking
When one or more users are tracking a manifest, the manifest details page displays a list of people tracking it. This list appears near the bottom of the ACI or ACE Manifest Details Page.
The People Tracking section helps teams see who is monitoring a manifest. This is especially useful when dispatchers, after-hours staff, or support users are coordinating work on the same trip.
Untracking a Manifest
When you no longer need to monitor a manifest, you can stop tracking it. Untracking the manifest removes the shortcut link and stops email notifications for that manifest.
To untrack from the manifest details page:
- Open the ACI or ACE Manifest Details Page.
- Hover over the Track button.
- Select Untrack Manifest.
You can also untrack a manifest from the People Tracking section near the bottom of the manifest details page by clicking the Untrack link. If other users are tracking the same manifest, you can only untrack it for yourself.
A third option is to click the [x] beside the manifest shortcut link under the main menu. This allows you to stop tracking without opening the manifest first.
Best Practices
- Use tracking when you are waiting for a customs response before taking another action.
- Add a note when the reason for tracking may not be obvious later.
- Check the shortcut link for red exclamation marks indicating a new response.
- Open the manifest after a response is received to confirm what changed.
- Untrack the manifest once the issue or workflow is complete.
- Use the People Tracking section to see whether another user is already monitoring the manifest.
- Make sure your user account email address is correct so email notifications are delivered properly.