Main Page: Difference between revisions

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<h1>Welcome to the [[BorderConnect_Wiki:About|BorderConnect Support Wiki]]</h1>

<p>a free information resource for BorderConnect customers and cross-border highway carriers.</p>

<div class="bc-meta">[[Special:Statistics|{{NUMBEROFARTICLES}}]] articles and [[Special:MediaStatistics|437]] images.</div>

<div class="bc-kicker">Start here</div>

<span class="bc-pill">[[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest Guide]]</span>

<span class="bc-pill">[[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager]]</span>

<span class="bc-pill">[[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]</span>

<div class="bc-kicker" style="margin-top:12px;">Popular support articles</div>

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<span class="bc-pill">[[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Types (ACE &amp; ACI)]]</span>

<span class="bc-pill">[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Fix a Rejected ACE]]</span>

<!-- ONBOARDING + SEARCH BY TASK -->

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<strong>1) Ready for BorderConnect?</strong>

<span>[[BorderConnect_Onboarding_and_Readiness_Guide|BorderConnect Onboarding & Readiness Guide]]</span>

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<strong>3) Learn the basics</strong>

<span>[[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]</span>

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<strong>4) File your first ACI</strong>

<span>[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating an ACI eManifest]]</span>

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<strong>5) File your first ACE</strong>

<span>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating an ACE Manifest]]</span>

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* [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Tutorials]

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<h2>Search by task</h2>

<div class="bc-subtle">Choose what you’re trying to accomplish (most common tasks).</div>

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<div class="bc-btn"><strong>Create & submit an ACE Manifest</strong><span>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting a New ACE Manifest]]</span></div>

<div class="bc-btn"><strong>Fix a rejected ACI</strong><span>[[Correcting Rejected ACI eManifests (ACI eManifest)|Correcting Rejected ACI eManifests]]</span></div>

<div class="bc-btn"><strong>Fix a rejected ACE</strong><span>[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]]</span></div>

<div class="bc-btn"><strong>File / manage U.S. in-bonds</strong><span>[[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Guide]]</span></div>

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<h2>Featured Article</h2>

<div class="bc-subtle">A deeper dive into a key BorderConnect workflow.</div>

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[[File:File-import-wizard-home-screen.jpg|thumb|250|right|File Import Wizard Home Page]]

The '''BorderConnect File Import Wizard''' allows users easily import their internal company data into BorderConnect. The Import Wizard helps user to import data for shippers, consignees, vehicles, trailers, drivers, passengers and more so they can be used on ACE and ACI eManifests. For questions or support with troubleshooting a file upload, contact BorderConnect's [https://www.borderconnect.com/contact 24/7 technical support.] [[Import_Wizard_(ACE_and_ACI_eManifest)|('''Full article...''')]]

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<h2>Featured Tutorial Video</h2>

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{{#ev:youtube|p-RKs3izmCs|420|center|Introducing BorderConnect QP In-Bond Filing.}}

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<h2>ACI eManifest Guide</h2>

* [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest Software User Guide]]

* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting an ACI eManifest]]

* [[Correcting Rejected ACI eManifests (ACI eManifest)|Correcting Rejected ACI eManifests]]

* [[In Bond (CBSA Shipment Type)|Creating an In-Bond Shipment in ACI]]

* [[Shipment Types For ACE and ACI eManifest|CBSA Shipment Types for ACI eManifest]]

* [[CBSA Highway Ports|CBSA Highway Port Listing]]

* [https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest Video Tutorials]

* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]

<h3>Did you know...</h3>

* ...An '''[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|ACI eManifest lead sheet]]''' is required to be presented by the driver each time the driver enters Canada using ACI. Although carriers are free to design and produce their own ACI lead sheets, BorderConnect provides 2 useful features to automatically generate lead sheets for you.

* ...When reporting an '''[[In_Bond_(CBSA_Shipment_Type)|In-Bond shipment in ACI]]''', it is important to note that the Sub Location, which is normally optional, becomes a mandatory field and must be completed on both the manifest and shipment sections.

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<h2>ACE Manifest Guide</h2>

* [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Software User Guide]]

* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting an ACE Manifest]]

* [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]]

* [[ACE_In_Bond_(CBP_Shipment_Type)|Creating an ACE In-Bond Shipment]]

* [[Shipment_Types_For_ACE_and_ACI_eManifest|CBP Shipment Types for ACE Manifest]]

* [[CBP Highway Ports|CBP Highway Port Listing]]

* [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Video Tutorials]

* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]

<h3>Did you know...</h3>

* ...The '''[[ACE_Shipment_CSV_Upload_Feature_(ACE_Manifest)|CSV upload feature]]''' is designed for users who have a significant amount of shipments on a single trip and would like to avoid entering data separately for each shipment.

* ...'''[[Creating_and_Managing_Insurance_Policies_(ACE_Manifest)|Insurance Policies]]''' are required if your truck is taking a shipment into the U.S. on an ACE Manifest with hazardous goods. To assign an insurance policy to a truck, go to the Manage Data menu option at the top of the page and click Insurance Policies.

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<h2>U.S. In-Bond Manager Guide</h2>

* [[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Software User Guide]]

* [[In_Bond_Manager_Dashboard_(U.S._In-Bond_Manager)|In Bond Manager Dashboard]]

* [[Reporting_In_Bond_Arrivals_and_Exports_(U.S._In-Bond_Manager)|Reporting In Bond Arrivals and Exports]]

* [[Creating_and_Submitting_a_New_QP_In-Bond_(U.S._In-Bond_Manager)|Creating and Submitting a New QP In-Bond]]

* [[Send_In-Bond_Status_Query_Page_(U.S._In-Bond_Manager)|Sending In-Bond Status Queries]]

* [[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|Sending In-Bond Port Diversions]]

* [[ACE_In_Bond_Sequences_(ACE_Manifest_/_U.S._In-Bond_Manager)|Creating and Managing In-Bond Sequences]]

* [https://www.youtube.com/playlist?list=PLQOGduPMk-2Yz8S-4Ft-ssBXi3lm1gYln U.S. In-Bond Manager Video Tutorials]

<h3>Did you know...</h3>

* ...The '''[[ACE_In_Bond_Sequences_(ACE_Manifest_/_U.S._In-Bond_Manager)|In-Bond Sequence Page]]''' is where the user can create and manage sequences of In-Bond entry numbers assigned to them from CBP and entered into BorderConnect ACE Manifest software or U.S. In-Bond Manager.

* ...Sending a '''[[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|U.S. In-Bond Port Diversion Request]]''' to CBP is common if the incorrect U.S. in-bond destination was originally entered when the in-bond was filed or the in-bond must move to a different destination than what was originally intended.

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<h2>BorderConnect Software Guide</h2>

* [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]

* [[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|PARS Software User Guide]]

* [[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|Generating eManifest Lead Sheets]]

* [[Creating_and_Maintaining_Truck_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Trucks]]

* [[Creating_and_Maintaining_Trailer_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Trailers]]

* [[Creating_and_Maintaining_Driver_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Drivers]]

* [[Creating_and_Maintaining_Passenger_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Passengers]]

* [https://www.youtube.com/playlist?list=PLQOGduPMk-2YrdzXavRyI__exPjr-ZHVE BorderConnect Software Video Tutorials]

<h3>Did you know...</h3>

* ...with '''[[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|eManifest Sync]]''' the user can freely edit or change the details on an ACE or ACI eManifest, then click the 'Sync with CBP' or 'Sync with CBSA' button at the top of the eManifest details page after the changes to the eManifest are made.

* ...The '''[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|eManifest Tracking Feature]]''' allows you to receive updates by email and screen notification when a manifest gets responses from customs. Whereas normally you might just check back on your manifest when it's convenient for you, this feature is designed to help out in situations where you want to leave your manifest and do other things.

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<h2>Popular troubleshooting</h2>

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* [[Correcting Rejected ACI eManifests (ACI eManifest)|ACI: Fix rejections]]

* [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|ACE: Fix rejections]]

* [[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|Sync / re-sync issues]]

* [[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|Tracking / notifications]]

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* [[CBSA Highway Ports|Port codes (CBSA)]]

* [[CBP Highway Ports|Port codes (CBP)]]

* [[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment types & rules]]

* [[Customs_Glossary_Guide|Acronyms & glossary]]

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<h2>Featured BorderConnect Screenshot</h2>

 

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[[Image:Aceinbond3.png|700px|center]]

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This BorderConnect screenshot is of the '''Assign ACE In-Bond Information''' page when creating an '''[[ACE_In_Bond_(CBP_Shipment_Type)|ACE In-Bond]]''' in BorderConnect. It is accessed when creating an ACE Shipment that requires in-bond information to be added to the shipment.

 

This page allows the user to add specific information to an ACE shipment related to an ACE In-Bond, such as adding the in-bond entry type, adding an in-bond entry number, a U.S. in-bond destination, a foreign destination if it qualifies as a type-62 Transportation and Exportation bond, bonded carrier ID, departure data, and other required bond information.

The Assign In-Bond Information page is required when in-bond shipments are created and submitted in the ACE system, as opposed to a customs broker filing them using ABI. [[ACE_In_Bond_(CBP_Shipment_Type)|('''Full article...''')]]

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* '''[[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|RNS-PARS Software Guide]]''' – Learn how to use all the features of BorderConnect RNS-PARS Software.

* '''[[Warehouse_Arrival_Certification_Message_(WACM)_Guide_(CBSA)|Warehouse Arrival Certification Message (WACM) Guide]]''' – Information guide about using BorderConnect's WACM feature with RNS.

* '''[[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]''' – General information on cross-border authority and trusted trader programs.

* '''[[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]''' – Learn how to submit fax forms and send eManifest information.

* '''[[Service_Provider_Guide_(ACE_and_ACI_eManifest)|eManifest Service Provider Guide]]''' – Instructions for using BorderConnect as an eManifest Service Provider.

* '''[[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Release Types]]''' – Definitions and requirements for CBP and CBSA shipment release types.

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<div class="bc-linktile">[https://www.borderconnect.com <span class="bc-linkicon" aria-hidden="true">🌐</span><span class="bc-linktext"><span class="bc-linktitle">BorderConnect Website</span><span class="bc-linkdesc">Official BorderConnect site and product information.</span></span>]</div>

<div class="bc-linktile">[https://www.facebook.com/BorderConnect <span class="bc-linkicon" aria-hidden="true">📘</span><span class="bc-linktext"><span class="bc-linktitle">Facebook</span><span class="bc-linkdesc">News, updates, and community posts.</span></span>]</div>

<div class="bc-linktile">[https://www.youtube.com/@BorderConnect <span class="bc-linkicon" aria-hidden="true">▶️</span><span class="bc-linktext"><span class="bc-linktitle">YouTube</span><span class="bc-linkdesc">Tutorials, walkthroughs, and feature videos.</span></span>]</div>

<div class="bc-linktile">[https://bsky.app/profile/borderconnect.com <span class="bc-linkicon" aria-hidden="true">🦋</span><span class="bc-linktext"><span class="bc-linktitle">Bluesky</span><span class="bc-linkdesc">Industry updates and announcements.</span></span>]</div>

 

<div class="bc-linktile">[https://www.borderprint.com <span class="bc-linkicon" aria-hidden="true">🖨️</span><span class="bc-linktext"><span class="bc-linktitle">BorderPrint Website</span><span class="bc-linkdesc">Forms, labels, seals, and printing solutions.</span></span>]</div>