Main Page: Difference between revisions
No edit summary |
No edit summary |
||
| (57 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
{{#seo: | |||
|title=BorderConnect Support Wiki {{!}} ACE & ACI eManifest Guides | |||
|title_mode=replace | |||
|keywords=BorderConnect wiki, ACE manifest guide, ACI eManifest support, U.S. in-bond filing, customs compliance software, cross-border trucking, PARS tracking, PAPS labels, CBSA, CBP | |||
<div class="bc-wrap"> | |description=Welcome to the official BorderConnect Support Wiki. Explore comprehensive guides, troubleshooting steps, and video tutorials for ACE Manifests, ACI eManifests, and cross-border customs compliance. | ||
}} | |||
<div class="bc-hero"> | __NOTITLE____NOTOC____NOEDITSECTION__<div class="bc-wrap"><div class="bc-hero"> | ||
<h1>How can we help you?</h1> | <h1>How can we help you?</h1> | ||
<p>Search the [[BorderConnect_Wiki:About|<span style="color:white; text-decoration:underline;">BorderConnect</span>]] Knowledge Base or browse the guides below.</p> | <p>Search the [[BorderConnect_Wiki:About|<span style="color:white; text-decoration:underline;">BorderConnect</span>]] Knowledge Base or browse the guides below.</p> | ||
<div id="bc-hero-search"></div> | <div id="bc-hero-search"></div> | ||
<div class="bc-hero-pills"><span class="plainlinks">[[ACI_eManifest_Software_User_Guide_(CBSA)|<span class="bc-hero-pill">ACI eManifest Software User Guide</span>]]</span><span class="plainlinks">[[ACE_Manifest_Software_User_Guide_(CBP)|<span class="bc-hero-pill">ACE Manifest Software User Guide</span>]]</span><span class="plainlinks">[[US_In_Bond_Manager_Guide_(CBP)|<span class="bc-hero-pill">U.S. In-Bond Manager Guide</span>]]</span><span class="plainlinks">[[PARS_(CBSA_Shipment_Type)|<span class="bc-hero-pill">PARS (CBSA Shipment Type)</span>]]</span><span class="plainlinks">[[PAPS_(CBP_Shipment_Type)|<span class="bc-hero-pill">PAPS (CBP Shipment Type)</span>]]</span><span class="plainlinks">[[Correcting_Rejected_ACI_eManifests_(ACI_eManifest)|<span class="bc-hero-pill">Correcting Rejected ACI eManifests</span>]]</span><span class="plainlinks">[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|<span class="bc-hero-pill">Correcting Rejected ACE Manifests</span>]]</span><span class="plainlinks">[[BorderConnect_Software_User_Guide|<span class="bc-hero-pill">BorderConnect Software User Guide</span>]]</span></div> | |||
<div class="bc-meta"> | <div class="bc-meta"> | ||
| Line 17: | Line 19: | ||
<div class="bc-2col"> | <div class="bc-2col"> | ||
<div class="bc-card"> | <div class="bc-card"> | ||
<h2> | <h2>{{Icon|rocket|color=#266065}} New to BorderConnect?</h2> | ||
<div class="bc-subtle">Start here to get compliant fast with the least friction.</div> | <div class="bc-subtle">Start here to get compliant fast with the least friction.</div> | ||
<div class="bc-btngrid"> | <div class="bc-btngrid"> | ||
<div class="bc-btn"> | <div class="bc-btn"> | ||
<div class="bc-btn-icon">{{Icon|clipboard-list}}</div> | |||
<div class="bc-btn-content"> | |||
<strong>Step 1: Onboarding</strong> | <strong>Step 1: Onboarding</strong> | ||
[[BorderConnect_Onboarding_and_Readiness_Guide|Readiness Guide]] | [[BorderConnect_Onboarding_and_Readiness_Guide|Readiness Guide]] | ||
</div> | </div> | ||
</div> | |||
<div class="bc-btn"> | <div class="bc-btn"> | ||
<div class="bc-btn-icon">{{Icon|user-plus}}</div> | |||
<div class="bc-btn-content"> | |||
<strong>Step 2: Registering</strong> | <strong>Step 2: Registering</strong> | ||
[[How_To_Register_With_BorderConnect|Register Account]] | [[How_To_Register_With_BorderConnect|Register Account]] | ||
</div> | </div> | ||
</div> | |||
<div class="bc-btn"> | <div class="bc-btn"> | ||
<div class="bc-btn-icon">{{Icon|laptop-code}}</div> | |||
<div class="bc-btn-content"> | |||
<strong>Step 3: The Basics</strong> | <strong>Step 3: The Basics</strong> | ||
[[BorderConnect_Software_User_Guide|Software User Guide]] | [[BorderConnect_Software_User_Guide|Software User Guide]] | ||
</div> | </div> | ||
</div> | |||
<div class="bc-btn"> | <div class="bc-btn"> | ||
<div class="bc-btn-icon">{{Icon|canadian-maple-leaf|type=fa-brands}}</div> | |||
<div class="bc-btn-content"> | |||
<strong>Step 4: First ACI</strong> | <strong>Step 4: First ACI</strong> | ||
[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Create ACI Manifest]] | [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Create ACI Manifest]] | ||
</div> | </div> | ||
</div> | |||
<div class="bc-btn"> | <div class="bc-btn"> | ||
<div class="bc-btn-icon">{{Icon|flag-usa}}</div> | |||
<div class="bc-btn-content"> | |||
<strong>Step 5: First ACE</strong> | <strong>Step 5: First ACE</strong> | ||
[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Create ACE Manifest]] | [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Create ACE Manifest]] | ||
</div> | </div> | ||
</div> | |||
</div> | </div> | ||
</div> | </div> | ||
<div class="bc-card"> | <div class="bc-card"> | ||
<h2> | <h2>{{Icon|toolbox|color=#266065}} Common Tasks</h2> | ||
<div class="bc-subtle">Quick links to what you are trying to accomplish today.</div> | <div class="bc-subtle">Quick links to what you are trying to accomplish today.</div> | ||
<div class="bc-btngrid"> | <div class="bc-btngrid"> | ||
<div class="bc-btn" | |||
<div class="bc-btn"> | <div class="bc-btn"> | ||
<div class="bc-btn | <div class="bc-btn-icon">{{Icon|screwdriver-wrench}}</div> | ||
<div class="bc-btn-content"> | |||
[[Correcting Rejected ACI eManifests (ACI eManifest)|Fix a Rejected ACI]] | |||
</div> | |||
</div> | </div> | ||
<div class="bc- | <div class="bc-btn"> | ||
< | <div class="bc-btn-icon">{{Icon|screwdriver-wrench}}</div> | ||
<div class="bc-btn-content"> | |||
[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Fix a Rejected ACE]] | |||
</div> | |||
</div> | |||
<div class="bc-btn"> | |||
<div class="bc-btn-icon">{{Icon|print}}</div> | |||
<div class="bc-btn-content"> | |||
[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|Print Lead Sheets]] | |||
</div> | </div> | ||
</div> | </div> | ||
<div class="bc-btn"> | |||
<div class="bc-btn-icon">{{Icon|magnifying-glass-location}}</div> | |||
<div class="bc-btn-content"> | |||
[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|Track Shipment Status]] | |||
</div> | |||
</div> | </div> | ||
<div class="bc- | <div class="bc-btn"> | ||
<div class="bc-btn-icon">{{Icon|arrows-rotate}}</div> | |||
<div class="bc-btn-content"> | |||
[[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|Sync & Edit Manifest]] | |||
</div> | |||
</div> | |||
<div class="bc- | <div class="bc-btn"> | ||
<div class="bc-btn-icon">{{Icon|file-pen}}</div> | |||
<div class="bc-btn-content"> | |||
[[US_In_Bond_Manager_Guide_(CBP)|File U.S. In-Bond]] | |||
</div> | |||
</div> | </div> | ||
</div> | </div> | ||
</div> | </div> | ||
</div> | </div> | ||
<div class="bc-card" style="margin-bottom: 30px;"> | |||
<div class="bc-2col" style="margin-bottom: 0; align-items: center;"> | |||
<div style="flex: 1; min-width: 300px;"> | |||
<h2 style="margin-top: 0;">{{Icon|circle-play|color=#266065}} Video Tutorials</h2> | |||
<div class="bc-subtle" style="margin-bottom: 25px;">Watch step-by-step walkthroughs to master the platform.</div> | |||
<div class="bc-cleanlist"> | |||
<ul> | |||
<li>[https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest Tutorials]</li> | |||
<li>[https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Tutorials]</li> | |||
<li>[https://www.youtube.com/playlist?list=PLQOGduPMk-2Yz8S-4Ft-ssBXi3lm1gYln U.S. In-Bond Tutorials]</li> | |||
<li>[https://www.youtube.com/playlist?list=PLQOGduPMk-2YrdzXavRyI__exPjr-ZHVE General Software Tutorials]</li> | |||
<li>[https://www.youtube.com/@BorderConnect '''Visit BorderConnect YouTube Channel''']</li> | |||
</ul> | |||
</div> | |||
</div> | |||
<div style="flex: 1; min-width: 300px; display: flex; flex-direction: column; align-items: center; justify-content: center;"> | |||
<div style="width: 100%; max-width: 450px;"> | |||
<div class="bc-video-trigger" data-video-id="p-RKs3izmCs" style="box-shadow: 0 10px 20px rgba(0,0,0,0.15);"> | |||
<div class="bc-play-icon"><i class="fas fa-play-circle"></i></div> | |||
</div> | |||
<div style="margin-top: 15px; text-align: center; font-family: sans-serif;"> | |||
<div style="color: #266065; font-size: 0.75rem; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; margin-bottom: 4px;">Featured Tutorial</div> | |||
<div style="color: #2c3e50; font-size: 1.1rem; font-weight: 600;">QP In-Bond Filing</div> | |||
</div> | |||
</div> | |||
</div> | |||
</div> | |||
</div> | |||
{{AppPromo}} | |||
<div class="bc-2col"> | <div class="bc-2col"> | ||
<div class="bc-card bc-cleanlist"> | <div class="bc-card bc-cleanlist"> | ||
<h2> | <h2>{{Icon|canadian-maple-leaf|type=fa-brands|color=#266065}} ACI eManifest Guide</h2> | ||
<div class="bc-subtle">Comprehensive docs for CBSA (Canada) shipments.</div> | <div class="bc-subtle">Comprehensive docs for CBSA (Canada) shipments.</div> | ||
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting ACI]] | * [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting ACI]] | ||
| Line 106: | Line 176: | ||
<div class="bc-card bc-cleanlist"> | <div class="bc-card bc-cleanlist"> | ||
<h2> | <h2>{{Icon|star|color=#266065}} ACE Manifest Guide</h2> | ||
<div class="bc-subtle">Comprehensive docs for CBP (USA) shipments.</div> | <div class="bc-subtle">Comprehensive docs for CBP (USA) shipments.</div> | ||
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting ACE]] | * [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting ACE]] | ||
| Line 125: | Line 195: | ||
<div class="bc-card bc-cleanlist"> | <div class="bc-card bc-cleanlist"> | ||
<h2> | <h2>{{Icon|warehouse|color=#266065}} U.S. In-Bond Manager</h2> | ||
<div class="bc-subtle">QP In-Bonds, Diversions, and Arrivals.</div> | <div class="bc-subtle">QP In-Bonds, Diversions, and Arrivals.</div> | ||
* [[US_In_Bond_Manager_Guide_(CBP)|User Guide Overview]] | * [[US_In_Bond_Manager_Guide_(CBP)|User Guide Overview]] | ||
| Line 139: | Line 209: | ||
<div class="bc-card bc-cleanlist"> | <div class="bc-card bc-cleanlist"> | ||
<h2> | <h2>{{Icon|gears|color=#266065}} Advanced Tools</h2> | ||
<div class="bc-subtle">Admin, Fleet Management, and RNS.</div> | <div class="bc-subtle">Admin, Fleet Management, and RNS.</div> | ||
* [[Creating_and_Maintaining_Truck_Profiles_(ACE_and_ACI_eManifest)|Manage Trucks]] & [[Creating_and_Maintaining_Driver_Profiles_(ACE_and_ACI_eManifest)|Drivers]] | * [[Creating_and_Maintaining_Truck_Profiles_(ACE_and_ACI_eManifest)|Manage Trucks]] & [[Creating_and_Maintaining_Driver_Profiles_(ACE_and_ACI_eManifest)|Drivers]] | ||
| Line 154: | Line 224: | ||
</div> | </div> | ||
<div class="bc-card" style="margin-top:30px; display:flex; gap: | {{BorderPrintPromo}} | ||
<div style="flex: | |||
[[Image:Aceinbond3.png| | <div class="bc-card bc-featured-card" style="margin-top: 30px; background: linear-gradient(135deg, #e8f1f2 0%, #ffffff 100%); border: 1px solid #c8dadd;"> | ||
</div> | <h2 style="border-bottom: 2px solid rgba(38, 96, 101, 0.1); padding-bottom: 12px;"> | ||
<div style="flex: | <i class="fas fa-file-invoice" style="margin-right: 10px; color: #266065;"></i> Featured: Assigning ACE In-Bond Info | ||
< | </h2> | ||
< | <div class="bc-subtle" style="margin-bottom: 20px;">Critical guide for managing in-bond shipments within the ACE eManifest system.</div> | ||
[[ACE_In_Bond_(CBP_Shipment_Type)| | |||
</div> | <div class="bc-featured-flex" style="display: flex; gap: 30px; align-items: flex-start; flex-wrap: wrap;"> | ||
<div class="bc-screenshot-frame" style="flex: 0 0 450px; max-width: 100%; margin: 0;"> | |||
[[Image:Aceinbond3.png|450px|left|link=ACE_In_Bond_(CBP_Shipment_Type)]] | |||
</div> | |||
<div class="bc-featured-content" style="flex: 1; min-width: 300px;"> | |||
<p style="max-width: none;"> | |||
Mastering the ACE In-Bond process is essential for carriers moving goods through the United States without paying duties. This guide breaks down the critical <strong>Assign In-Bond Information</strong> screen, showing you exactly how to configure the <strong>Entry Type</strong> (such as 61 IT or 62 T&E), manage paper in-bond numbers, and set the correct Foreign Destination to ensure full CBP compliance. | |||
</p> | |||
<p style="max-width: none;"> | |||
When creating an ACE Shipment that requires in-bond information, this screen allows you to add the necessary <strong>Entry Number</strong> and <strong>Foreign Destination</strong> data required for a successful transmission. Understanding these fields prevents rejected manifests and ensures your goods move seamlessly across the border under customs control. | |||
[[ACE_In_Bond_(CBP_Shipment_Type)|<span style="font-weight: bold; color: #266065; margin-left: 5px;">Read More...</span>]] | |||
</p> | |||
</div> | |||
</div> | |||
</div> | </div> | ||
| Line 170: | Line 257: | ||
<div class="bc-linkgrid"> | <div class="bc-linkgrid"> | ||
<div class="bc-linktile">[https://www.borderconnect.com <span class="bc-linkicon"> | <div class="bc-linktile">[https://www.borderconnect.com <span class="bc-linkicon">{{Icon|globe|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">Website</span><span class="bc-linkdesc">Official Product Info</span></span>]</div> | ||
<div class="bc-linktile">[https://www.facebook.com/BorderConnect <span class="bc-linkicon">{{Icon|facebook|type=fa-brands|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">Facebook</span><span class="bc-linkdesc">News & Community</span></span>]</div> | |||
<div class="bc-linktile">[https://www. | <div class="bc-linktile">[https://www.instagram.com/borderconnect/ <span class="bc-linkicon">{{Icon|instagram|type=fa-brands|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">Instagram</span><span class="bc-linkdesc">Behind the Scenes</span></span>]</div> | ||
<div class="bc-linktile">[https:// | <div class="bc-linktile">[https://bsky.app/profile/borderconnect.com <span class="bc-linkicon">{{Icon|bluesky|type=fa-brands|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">Bluesky</span><span class="bc-linkdesc">Industry Updates</span></span>]</div> | ||
<div class="bc-linktile">[https:// | <div class="bc-linktile">[https://www.youtube.com/@BorderConnect <span class="bc-linkicon">{{Icon|youtube|type=fa-brands|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">YouTube</span><span class="bc-linkdesc">Video Tutorials</span></span>]</div> | ||
<div class="bc-linktile">[https://www. | <div class="bc-linktile">[https://www.linkedin.com/company/borderconnect <span class="bc-linkicon">{{Icon|linkedin|type=fa-brands|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">LinkedIn</span><span class="bc-linkdesc">Company News</span></span>]</div> | ||
<div class="bc-linktile">[https://www. | <div class="bc-linktile">[https://www.borderprint.com <span class="bc-linkicon">{{Icon|print|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">BorderPrint</span><span class="bc-linkdesc">Forms, Labels & Seals</span></span>]</div> | ||
<div class="bc-linktile">[https:// | <div class="bc-linktile">[https://emanifest.app <span class="bc-linkicon">{{Icon|mobile-alt|color=#266065}}</span><span class="bc-linktext"><span class="bc-linktitle">eManifest App</span><span class="bc-linkdesc">iOS & Android</span></span>]</div> | ||
</div> | </div> | ||
Latest revision as of 14:26, 24 February 2026
How can we help you?
Search the BorderConnect Knowledge Base or browse the guides below.
New to BorderConnect?
Start here to get compliant fast with the least friction.
Step 1: Onboarding Readiness Guide
Step 2: Registering Register Account
Step 3: The Basics Software User Guide
Step 4: First ACI Create ACI Manifest
Step 5: First ACE Create ACE Manifest
Common Tasks
Quick links to what you are trying to accomplish today.
Video Tutorials
Watch step-by-step walkthroughs to master the platform.
Featured Tutorial
QP In-Bond Filing
ACI eManifest Guide
Comprehensive docs for CBSA (Canada) shipments.
- Creating and Submitting ACI
- Troubleshoot Rejections
- Creating In-Bond (Canada)
- Shipment Types (PARS, etc.)
- CBSA Port Codes
Did you know?
An ACI Lead Sheet is required for every entry. BorderConnect can auto-generate these for you.
ACE Manifest Guide
Comprehensive docs for CBP (USA) shipments.
- Creating and Submitting ACE
- Troubleshoot Rejections
- Creating In-Bond (USA)
- Shipment Types (PAPS, etc.)
- CBP Port Codes
Did you know?
Insurance Policies are mandatory if you are hauling hazardous goods into the U.S.
U.S. In-Bond Manager
QP In-Bonds, Diversions, and Arrivals.
Did you know?
If a driver needs to change destinations after arriving in the U.S., you must file a Port Diversion rather than canceling the bond.
Advanced Tools
Admin, Fleet Management, and RNS.
Did you know?
BorderConnect RNS-PARS can automatically send text messages or emails to your drivers the exact moment their shipment is released by CBSA.
Featured: Assigning ACE In-Bond Info
Critical guide for managing in-bond shipments within the ACE eManifest system.
Mastering the ACE In-Bond process is essential for carriers moving goods through the United States without paying duties. This guide breaks down the critical Assign In-Bond Information screen, showing you exactly how to configure the Entry Type (such as 61 IT or 62 T&E), manage paper in-bond numbers, and set the correct Foreign Destination to ensure full CBP compliance.
When creating an ACE Shipment that requires in-bond information, this screen allows you to add the necessary Entry Number and Foreign Destination data required for a successful transmission. Understanding these fields prevents rejected manifests and ensures your goods move seamlessly across the border under customs control. Read More...