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Welcome to the BorderConnect Support Wiki

a free information resource for BorderConnect customers and cross-border highway carriers.

194 articles and 437 images.
Start here
   Using BorderConnect Software
   ACE Manifest Guide
   ACI eManifest Guide
   U.S. In-Bond Manager
   Customs Compliance Guide

New to BorderConnect?

     If this is your first time using BorderConnect, these guides will get you compliant fast with the least friction.

     <a class="bc-btn" href="BorderConnect Software User Guide">
       1) Learn the basics
       Menus, core workflows, and key features
     </a>
     <a class="bc-btn" href="eManifest Processing Guide">
       2) Understand the workflow
       How information is captured, processed, and transmitted
     </a>
     <a class="bc-btn" href="Creating an ACI eManifest">
       3) File your first ACI
       Create, submit, and review CBSA responses
     </a>
     <a class="bc-btn" href="Creating an ACE Manifest">
       4) File your first ACE
       Create, submit, and resolve common rejections
     </a>

     Prefer video? Jump into tutorials:
     * ACI eManifest Tutorials
     * ACE Manifest Tutorials
     * U.S. In-Bond Manager Tutorials

Search by task

     Choose what you’re trying to accomplish (most common tasks).

     <a class="bc-btn" href="Creating and Submitting a New ACI eManifest">
       Create & submit an ACI eManifest
       Build manifests, add shipments, submit to CBSA
     </a>
     <a class="bc-btn" href="Creating and Submitting a New ACE Manifest">
       Create & submit an ACE Manifest
       Build manifests, add shipments, submit to CBP
     </a>
     <a class="bc-btn" href="Fix a rejected ACI eManifest">
       Fix a rejected ACI
       Common errors, corrections, and resubmission
     </a>
     <a class="bc-btn" href="Fix a rejected ACE Manifest">
       Fix a rejected ACE
       Common errors, corrections, and resubmission
     </a>
     <a class="bc-btn" href="Generating eManifest Lead Sheets">
       Generate lead sheets
       Driver paperwork for border presentation
     </a>
     <a class="bc-btn" href="eManifest Sync Feature">
       Edit & re-sync a manifest
       Update details then sync with CBP/CBSA
     </a>
     <a class="bc-btn" href="Get status updates">
       Track & get notifications
       Email and on-screen updates for customs responses
     </a>
     <a class="bc-btn" href="U.S. In-Bond Manager Guide">
       File / manage U.S. in-bonds
       Arrivals, exports, diversions, queries
     </a>

     Tip: Use the wiki search box (top right) and try keywords like “rejected”, “lead sheet”, “in-bond”, “diversion”, “PARS”, or “port code”.

Featured Article

     A deeper dive into a key BorderConnect workflow.
File Import Wizard Home Page
     The BorderConnect File Import Wizard allows users easily import their internal company data into BorderConnect. The Import Wizard helps user to import data for shippers, consignees, vehicles, trailers, drivers, passengers and more so they can be used on ACE and ACI eManifests. For questions or support with troubleshooting a file upload, contact BorderConnect's 24/7 technical support. (Full article...)

Featured Tutorial Video

Watch and follow along step-by-step.
Load video
YouTube
Introducing BorderConnect QP In-Bond Filing.

ACI eManifest Guide

   * ACI eManifest Software User Guide
   * Creating and Submitting an ACI eManifest
   * Correcting Rejected ACI eManifests
   * Creating an In-Bond Shipment in ACI
   * CBSA Shipment Types for ACI eManifest
   * CBSA Highway Port Listing
   * ACI eManifest Video Tutorials
   * eManifest Processing Guide

Did you know...

   * ...An ACI eManifest lead sheet is required to be presented by the driver each time the driver enters Canada using ACI. Although carriers are free to design and produce their own ACI lead sheets, BorderConnect provides 2 useful features to automatically generate lead sheets for you.
   * ...When reporting an In-Bond shipment in ACI, it is important to note that the Sub Location, which is normally optional, becomes a mandatory field and must be completed on both the manifest and shipment sections.

ACE Manifest Guide

   * ACE Manifest Software User Guide
   * Creating and Submitting an ACE Manifest
   * Correcting Rejected ACE Manifests
   * Creating an ACE In-Bond Shipment
   * CBP Shipment Types for ACE Manifest
   * CBP Highway Port Listing
   * ACE Manifest Video Tutorials
   * eManifest Processing Guide

Did you know...

   * ...The CSV upload feature is designed for users who have a significant amount of shipments on a single trip and would like to avoid entering data separately for each shipment.
   * ...Insurance Policies are required if your truck is taking a shipment into the U.S. on an ACE Manifest with hazardous goods. To assign an insurance policy to a truck, go to the Manage Data menu option at the top of the page and click Insurance Policies.

U.S. In-Bond Manager Guide

   * U.S. In-Bond Manager Software User Guide
   * In Bond Manager Dashboard
   * Reporting In Bond Arrivals and Exports
   * Creating and Submitting a New QP In-Bond
   * Sending In-Bond Status Queries
   * Sending In-Bond Port Diversions
   * Creating and Managing In-Bond Sequences
   * U.S. In-Bond Manager Video Tutorials

Did you know...

   * ...The In-Bond Sequence Page is where the user can create and manage sequences of In-Bond entry numbers assigned to them from CBP and entered into BorderConnect ACE Manifest software or U.S. In-Bond Manager.
   * ...Sending a U.S. In-Bond Port Diversion Request to CBP is common if the incorrect U.S. in-bond destination was originally entered when the in-bond was filed or the in-bond must move to a different destination than wheat was originally intended.

BorderConnect Software Guide

   * BorderConnect Software User Guide
   * PARS Software User Guide
   * Generating eManifest Lead Sheets
   * Managing and Maintaining Trucks
   * Managing and Maintaining Trailers
   * Managing and Maintaining Drivers
   * Managing and Maintaining Passengers
   * BorderConnect Software Video Tutorials

Did you know...

   * ...with eManifest Sync the user can freely edit or change the details on an ACE or ACI eManifest, then click the 'Sync with CBP' or 'Sync with CBSA' button at the top of the eManifest details page after the changes to the eManifest are made.
   * ...The eManifest Tracking Feature allows you to receive updates by email and screen notification when a manifest gets responses from customs. Whereas normally you might just check back on your manifest when it's convenient for you, this feature is designed to help out in situations where you want to leave your manifest and do other things.

Popular troubleshooting

Quick links to common “support ticket” style issues.

Featured BorderConnect Screenshot

   This BorderConnect screenshot is of the Assign ACE In-Bond Information page when creating an ACE In-Bond in BorderConnect. It is accessed when creating an ACE Shipment that requires in-bond information to be added to the shipment.

   This page allows the user to add specific information to an ACE shipment related to an ACE In-Bond, such as adding the in-bond entry type, adding an in-bond entry number, a U.S. in-bond destination, a foreign destination if it qualifies as a type-62 Transportation and Exportation bond, bonded carrier ID, departure data and other required bond information.

   The Assign In-Bond Information page is required when in-bond shipments are created and submitted in the ACE system, as opposed to a customs broker filing them using ABI. (Full article...)

Other Areas of BorderConnect Wiki

     *RNS-PARS Software Guide – Learn how to use all the features of BorderConnect RNS-PARS Software.
     *Warehouse Arrival Certification Message (WACM) Guide – Information guide about using BorderConnect's (WACM) feature with RNS.
     *Customs Compliance Guide – General Information on getting cross-border authority and details about trusted trader programs.
     *eManifest Processing Guide – Learn how to fill out BorderConnect fax forms and send your eManifest info to us.
     *eManifest Service Provider Guide – This guide offers instructions on using BorderConnect as an eManifest Service Provider.
     *Shipment Release Types – View all CBP and CBSA shipment release types and their definitions and requirements.
     *Customs Glossary – A glossary of customs terms and acronyms used in cross-border trade and BorderConnect.
     *File Import Wizard Guide – The File Import Wizard helps users import eManifest data into BorderConnect.

Quick reference

   * CBSA Ports
   * CBP Ports
   * Shipment Types
   * Glossary

BorderConnect On The Internet

     The BorderConnect Wiki is compiled, written and maintained by employees of BorderConnect for the purpose of helping cross-border highway carriers get the information they need to stay informed and compliant.
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