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How can we help you?
Search the BorderConnect Knowledge Base or browse the guides below.
New to BorderConnect?
Step 1: Onboarding Readiness Guide
Step 2: Registering Register Account
Step 3: The Basics Software User Guide
Step 4: First ACI Create ACI Manifest
Step 5: First ACE Create ACE Manifest
⚡ Common Tasks
📱 DRIVER TIP
Download the BorderConnect App to track shipments and view PARS/PAPS statuses in real-time.
🍎 iOS App
🤖 Android App
📺 Video Tutorials
🇨🇦 ACI eManifest Guide
- Creating and Submitting ACI
- Troubleshoot Rejections
- Creating In-Bond (Canada)
- Shipment Types (PARS, etc.)
- CBSA Port Codes
Did you know?
An ACI Lead Sheet is required for every entry. BorderConnect can auto-generate these for you.
🇺🇸 ACE Manifest Guide
- Creating and Submitting ACE
- Troubleshoot Rejections
- Creating In-Bond (USA)
- Shipment Types (PAPS, etc.)
- CBP Port Codes
Did you know?
Insurance Policies are mandatory if you are hauling hazardous goods into the U.S.
🚛 U.S. In-Bond Manager
Did you know?
If a driver needs to change destinations after arriving in the U.S., you must file a Port Diversion rather than canceling the bond.
⚙️ Advanced Tools
Did you know?
BorderConnect RNS-PARS can automatically send text messages or emails to your drivers the exact moment their shipment is released by CBSA.
Featured: Assigning ACE In-Bond Info
This screen is critical when creating an ACE Shipment that requires in-bond information. It allows you to add the **Entry Type**, **Entry Number**, and **Foreign Destination**.
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