ACE Manifest Status Guide (ACE Manifest): Difference between revisions

ACE Manifest Status Guide (ACE Manifest) (view source)

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 ;Preliminary Manifest On File With CBP
 :(Two Light Blue Bars) This status is common when filing an ACE eManifest with either an eManifest containing [[Instruments_of_International_Traffic_(CBP_Shipment_Type)|Instruments of International Traffic (IIT)]], or when filing an ACE eManifest without a shipment, such as empty ACE eManifests. When an ACE eManifest is in a ''Preliminary'' state it will be followed by automatically transmitting an '''End of Manifest''' message which will lead to the status being updated to '''Complete Manifest on File with CBP''' after CBP accepts the ACE.
+;CBP Returned Error
+:(Two Brown Bars) This status indicates that the ACE Manifest has returned an error message back from CBP after either transmitting the initial manifest to CBP or revising information on your manifest and re-syncing the ACE with CBP. In cases like this it's important to determine what the error is and to resolve the issue before re-syncing the ACE Manifest with CBP. Insight on the error or reject message is usually shown in the ACE eManifest History section of the ACE eManifest Details Page. A quick chat or call with BorderConnect eManifest Support can also guide you to resolve the error.
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