ACI eManifest Status Guide (ACI eManifest): Difference between revisions

ACI eManifest Status Guide (ACI eManifest) (view source)

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 :(One Yellow Bar) The ACI eManifest is currently active but has not been transmitted to CBSA yet. It's recommended to finish entering data for the eManifest and send it to CBSA using the Sync with CBSA button from the ACI eManifest Details page.
-;Cancelled Manifest
+;Cancelled
-:(One Red Bar) The ACE Manifest which was previously submitted to CBP has now been cancelled and the eManifest has been removed from customs system. To receive a Cancelled Manifest status a user must have transmitted a Cancel eManifest from the top of the ACE eManifest Details page and subsequently received a successful cancelled message from CBP.
+:(One Red Bar) The ACI eManifest which was previously submitted to CBSA has now been cancelled and the eManifest has been removed from customs system. To receive a Cancelled status a user must have transmitted a Cancel eManifest from the top of the ACI eManifest Details page and subsequently received a successful cancelled message from CBSA.
-;Transmitted to CBP
+;Transmitted to CBSA
-:(Two Yellow Bars) The ACE Manifest was recently transmitted to CBP but has not received a response yet. During normal operation a response will usually arrive in 1-2 minutes upon transmitting the ACE Manifest to CBP. This status is common when initially sending your eManifest to CBP or syncing an ACE Manifest that you recently made changes to.
+:(Two Yellow Bars) The ACI eManifest was recently transmitted to CBSA but has not received a response yet. During normal operation a response will usually arrive in 2-4 minutes upon transmitting the ACI eManifest to CBSA. This status is common when initially sending your eManifest to CBSA or syncing an ACI eManifest that you recently made changes to.
+;CBSA Returned Error
+:(Two Brown Bars) This status indicates that the ACI eManifest has returned an error message back from CBSA after either transmitting the initial manifest to CBSA or revising information on your manifest and re-syncing the ACI with CBSA. In cases like this it's important to determine what the error is and to resolve the issue before re-syncing the ACI eManifest with CBSA. Insight on the error or reject message is provided in the ACI eManifest History section of the ACI eManifest Details Page. A quick chat or call with [https://borderconnect.com/contact-us.htm BorderConnect eManifest Support] can also guide you to resolve the error. To learn how to resolve common ACI eManifest rejects visit the [[Correcting_Rejected_ACI_eManifests_(ACI_eManifest)|Correcting Rejected ACI eManifests]] Guide.
 ;Preliminary Manifest On File With CBP
 :(Two Light Blue Bars) This status is common when filing an ACE eManifest with either an eManifest containing [[Instruments_of_International_Traffic_(CBP_Shipment_Type)|Instruments of International Traffic (IIT)]], or when filing an ACE eManifest without a shipment, such as empty ACE eManifests. When an ACE eManifest is in a ''Preliminary'' state it will be followed by automatically transmitting an '''End of Manifest''' message which will lead to the status being updated to '''Complete Manifest on File with CBP''' after CBP accepts the ACE.
-;CBP Returned Error
-:(Two Brown Bars) This status indicates that the ACE Manifest has returned an error message back from CBP after either transmitting the initial manifest to CBP or revising information on your manifest and re-syncing the ACE with CBP. In cases like this it's important to determine what the error is and to resolve the issue before re-syncing the ACE Manifest with CBP. Insight on the error or reject message is provided in the ACE eManifest History section of the ACE eManifest Details Page. A quick chat or call with [https://borderconnect.com/contact-us.htm BorderConnect eManifest Support] can also guide you to resolve the error. To learn how to resolve common ACE Manifest rejects visit the [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]] Guide.
 ;Complete Manifest On File With CBP